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Business Profile

Small Appliance Parts

Appliance Parts 365

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Parts.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 279 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered replacement part for for my stove on 11/12/2023.
    Incorrect part arrived on 11/20/2023.
    An RMA was created via their website on 11/20/2023.
    No other information has been sent to me.
    I have emailed them, called them, and updated the RMA on their website - all with no response from them.

    Business Response

    Date: 12/13/2023

    Hello, I have included a screenshot to show a portion of the message that was sent to the customer more than 20 days ago. I did copy/paste and re-send again. I would say the messages are most likely in the spam folder. We do regret that the customer has not had a satisfactory experience.

     

    Sincerely,

    Your Parts Team

    Customer Answer

    Date: 12/13/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

     

    I only JUST NOW received a message from the company on where to send the return.  Only thanks to your intervention.  They never sent me a message 20 days ago!  They never tried to resolve.  They never updated their own web messaging system.  I have sent the part back under the following FedEx tracking number: ************, at a cost of $40 I have to pay...due to THEM sending the incorrect part!

     

    Regards,



    ** *****

    Customer Answer

    Date: 01/04/2024

    The consumer received the refund and considers the matter resolved.

  • Initial Complaint

    Date:11/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sensor for my ***** dryer. It came in a clear, plastic package. It was obvious that the part was incorrect. I contacted the company and received an RMA (*****) with instruction on how to send back. The plastic wrapping was not opened. I followed the instructions and paid for return shipping. I received an email confirming that the package was received on their end and that it might take as long as 2 weeks to receive a credit (less re-stocking fee). Two weeks have come and gone but I have not received a credit. Yesterday I received an email in response to one I sent and was told that the credit would would be processed the same day. Still no credit.

    Business Response

    Date: 11/29/2023

    Hello, 

    We regret that this customer had a less than awesome experience shopping with us. A full refund was processed back to the original payment method ending in ***** on 11/14/2023. 

    We now consider this matter resolved.

     

    Sincerely,

    Your Parts Team

    Customer Answer

    Date: 11/30/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** *********

  • Initial Complaint

    Date:11/10/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on June 19, 2023 for a replacement AC bracket. My order # is ******. As of November 10, 2023, I have yet to receive my order. Please issue a refund!!!!!!

    Business Response

    Date: 11/10/2023

    Hello,

    The customer's order was cancelled due to an issue with payment August 7th, 2023. There was an issue with the payment method, so there is no refund to be given. Please see enclosed screenshot. We consider this matter resolved.

     

    Sincerely,

    Your Parts Team

  • Initial Complaint

    Date:11/06/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placean order for a part formy dryer and hadn't heard from anyone so I emailed them and after not getting any updates I emailed them again with still no response

    Business Response

    Date: 11/07/2023

    Customer left voicemail stating they wanted order cancelled. I can confirm the order was cancelled and the temporary hold voided on the payment method. We consider this situation resolved and hope the customer finds this satisfactory.

     

    Sincerely,

    Your Parts Team

    Customer Answer

    Date: 11/07/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    Regards,


    ******* ****

    Very dissatisfied that this company can not reach out either by phone or email to apologize instead ii have to file a complaint with the BBB to get any action. 

  • Initial Complaint

    Date:10/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a replacement stove switch on 10/9/23. I received the switch about a week later and discovered the part did not match my stove as described on their website when I ordered it. I followed the protocol given via email to initiate a return 10/18/23 and never received a response. I submitted a chat request via their website and sent a follow up email again on 10/24/23 with no response. At this time I have sourced the part elsewhere and have fixed my stove. I am currently seeking to return the part I received from this company and receive a refund.

    thanks,
    ******* *******

    Business Response

    Date: 11/07/2023

    Hello,

    I am sorry that the customer was not receiving responses in chat. I can confirm that a RMA has been created and that the instructions for return have been emailed to the customer. I do encourage them to monitor both their inbox and spam when looking for communications from us. We hope the customer find this satisfactory.

     

    Sincerely,

    Your Parts Team

    Business Response

    Date: 11/14/2023

    Hello,

    I am sorry there is confusion but the customer was sent a return label and therefore the shipping has been paid for by us. If the customer sends the item back, a refund will be processed once we receive it back. 

     

    Sincerely,

    Your Parts Team

    Customer Answer

    Date: 11/18/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    I have not yet recieved my refund in full. According to reviews and other BBB complaints refunds are delayed regularly. I'd like to keep this complaint open until it is fully resolved by my receiving the refund I'm due.
    Regards,



    ******* *******

  • Initial Complaint

    Date:10/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an appliance part in October 2, 2022 order # ******* a bin for my refrigerator. The item was on back order and I did not receive it until a few months ago. The part I ordered was not the correct part and returned it 9/28 with their approval (return authorization # RMA *******) and I sent it UPS. They initially said they didnt get it back. Then I emailed Joe F****** the tracking # ****************** and he stopped emailing me back. After many phone calls I finally reached someone who said the refund has been approved weeks agos. I did not receive my refund and their communication is very poor.

    Business Response

    Date: 11/07/2023

    Hello,

    I can confirm this customer was mailed a paper check refund. We do consider the situation resolved and hope the customer finds this satisfactory.

     

    Sincerely,

    Your Parts Team

    Customer Answer

    Date: 11/12/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


    Regards,



    **** ********

    Customer Answer

    Date: 11/13/2023

    Can you close this the check  Came 

  • Initial Complaint

    Date:10/23/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a replacement fridge door shelf from them on June 8, 2023 and when it arrived the box was very damaged and the product was broken and unusable. I contacted the company on June 15 about getting a non-broken shelf and I haven’t heard back. I have tried since to call and email and get this problem resolved but can’t get a hold of anyone to help. At this point I just need a refund and will work with a different company I guess

    Business Response

    Date: 10/24/2023

    Hello,

    We are sorry that the part ordered was broken in shipment. Unfortunately, that is an item that is no longer available to us. I can confirm the customer was refunded back to their payment method today, 10/24/23. Please allow 5-7 days per your financial institution for that to reflect.

     

    We apologize for the inconvenience but we hope this resolution was satisfactory.

     

    Sincerely,

    Your Parts Team

    Customer Answer

    Date: 10/25/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ** ********. As long as they follow through with the refund, I find that this resolution is satisfactory to me. 



    Regards,



    ******* ******

    Customer Answer

    Date: 11/27/2023

    I am writing in reference to a complaint I made against a company that has ghosted us. The claim number is ********. We never received the refund check that the company promised. What kind of course of action can we take now?


    Business Response

    Date: 11/29/2023

    Hello,

    I can confirm that this customer was refunded back to their original payment method ending in *5418 on 10/24/2023. We do consider this matter as resolved.

     

    Sincerely,

    Your Parts Team

  • Initial Complaint

    Date:10/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Part ordered arrived broken due to inadequate packaging. No response from the company after multiple complaints.

    Business Response

    Date: 10/24/2023

    Hello,

    I am sorry for the delay in responding to the customer but we did reach out on 10/20/2023 via chat response and asked if they would like a replacement or refund. When no answer was received, we did process a re-send for the customer. The USPS tracking number for that shipment is: ********************** 

     

    We are sorry the item was damaged in shipping but we hope the matter is resolved satisfactorily.

     

    Sincerely,

    Your Parts Team

    Customer Answer

    Date: 10/28/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

     

    They went above amd beyond to ensure the oart would not be damaged in shipping this time.  

     

    I did respond to their email but through the support ticket.  I emailed several times.  

     

    I am satisfied now.  Thank you 



    Regards,



    ****** *********

  • Initial Complaint

    Date:10/14/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an upper controller for a dishwasher with a 2 day delivery . That was over two weeks and I’m still waiting for the part . We have been doing dishes by hand waiting for that part.

    Business Response

    Date: 10/16/2023

    Hello,

    I do show the customer's order as delivered 10/16/2023. Unfortunately, we do not have 2-day shipping. There is ONLY standard ground shipping which is 2-7 business days. As a reminder, business days do not include weekends or holidays. As the order has been fulfilled under all parameters, I am sorry the customer is unhappy but I am not sure what else to do in the situation. We value every customer and do our best to meet their needs.

     

    Sincerely,

    Your Parts Team

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ** refrigerator replacement drawer on September 17th 2023, on a Sunday. Within 2 or 3 minutes, I realized that I made an order mistake, ordered the wrong part number. I immediately emailed Appliance 365 and requested that they do not send the drawer and to please issue me a refund. No response. The part arrived at my house 2 days later, with the incorrect packing slip/invoice. I immediately emailed again requesting a process for a return and refund. No replies. I even used their chat feature for assistance…no response. I’ve called the phone number several times, no response. I’ve emailed a couple of more times, no response. This cost me approximately 90 dollars.

    Business Response

    Date: 10/03/2023

    Hello,

    I do apologize that the customer was unable to reach us by phone. The customer placed an order on a Sunday. We do not work Sundays and the chat was not seen. The order did ship the next day. The customer was sent 2 emails on September 18th with the RMA number and instructions for return. I would advise that the spam or junk folders be checked for communications from us. We do not issue a credit without receiving the merchandise back. If the item was already sent back, the customer can chat with tracking information so that we may track the part. I am sorry that the customer has not been satisfied but will get this taken care of as quickly as we can. I will await response from the customer. 

     

    Sincerely,

    Jordan

Appliance Parts 365 is NOT a BBB Accredited Business.

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