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Business Profile

Small Appliance Parts

Appliance Parts 365

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Parts.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 279 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS BUSINESS IS A SCAM!! I placed an order on 6/6/2023 via their website. I never received any confirmation or correspondence. When I tried to contact the company the only way to reach them was via chat. I left multiple chat messages to inquire about my order and never received any response. They charged me for the parts and a shipping fee. I haven't received the parts or heard anything from them. This company is an absolute scam. They should be ashamed of their deplorable business practices.

  • Initial Complaint

    Date:07/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ** Window Air Conditioner Installation Accessories Kit ********** on May 31, 2023 for $41.38 (this amount includes $9.95 Shipping & Handing). My order number is *******. When I placed this order the part was listed as being “in stock”. On June 2, 2023, I received an e-mail stating that the item oversold and is now on a 2 week factory backorder. I have sent an e-mail to this company on July 7, 2023 and July 9, 2023 trying to get a status update and I have not received a reply. I have checked my spam folder as well. I could not find a phone number on their web site to contact them. I would just like to be fully refunded my $41.38 at this point and have the order cancelled.

  • Initial Complaint

    Date:07/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order number ******* for a part via their website and the money paid on my credit card and shows on my statement on 4/23/2023. That same day I got an email stating my order would be delayed as was on backorder. From this date until 6/22/2023 I have a chain of emails back and forth where I was informed the part would be coming and I did agree to wait for the part. On 6/29/2023 I received an email stating my order had been cancelled and "Any payments have been voided/refunded to your original payment method.". The refund has not been issued and I have tried to contact the company via phone a number of times leaving two messages for a call back, and contacted via email and their on page "Contact us" link to request the full refund and have not got an responses nor the refund.

  • Initial Complaint

    Date:07/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a refrigerator component from this company, but never received the item or a refund. When I tried to contact the company the phone number was not in service and this business would not respond to repeated attempts using the company chat feature. This company should stop scamming consumers and shut down ASAP.

  • Initial Complaint

    Date:07/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order 6/21/23 for a replacement part. Based on the sales order, the item was shipped 6/27/23 with a ***** tracking number attached. It is not almost three weeks and we have not received our order. Shipping is stated to take 4-7 days.

    The ***** tracking number is invalid. I believe this company is scamming their customers, they are unreachable via phone and only have a chat box available which is no help. I want a refund, but there is no evident place to request such.

  • Initial Complaint

    Date:07/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a shelf and received confirmation of order June 9th 2023. Have messaged the company 6 or more times and received no response. No notification of shipping.
    Have asked several times for my money back or the part I ordered.

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi !
    I would not recommend doing business with this company.

    I placed an order on 6/24/2023 via their website for 8 screws for $18.12. (which were already priced high but unavailable in the quantity I wanted at other places so I chose to pay extra). I received a sales order confirmation with no details.
    The package was delivered on Jul 3 but it only had 6 out of the 8 screws that I had ordered. Since then I have been trying to contact them but no response.
    1 - They don't have a customer service phone #
    2 - They do not have customer service phone email
    2 - They do not have a live chat (the chat they have on their website is merely a link to a form, it is not REAL chat)

    I would like this business to send me my full order or refund the balance if they are unable to do so.

    I have not heard back from them and not sure if I ever will. With this review, I hope to warn other customers making purchase decisions from this company.

  • Initial Complaint

    Date:07/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part for my oven on the 26th of May. The site said it was in stock, on the 30th of May I was sent an email saying it's backorder. I've contacted the company multiple times via the live chat and have not heard back about canceling my order and getting refunded since this company does not stock parts and just takes people's money.

  • Initial Complaint

    Date:07/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed online order 6/25/23 for two refrigerator door gaskets.
    $191.24 total
    Did not receive any confirmation but did receive parts after a week. (Upon seeing complaints on BBB, I did check my spam email and found an initial response from placing my order)
    According to information on their site, these would fit my refrigerator.
    I received one unit I ordered and a different one I did not order. Neither fit my refrigerator. I need to return for full refund. I have called and emailed multiple times thus far to no avail. I just want a refund now.

  • Initial Complaint

    Date:07/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged me $80.52 for parts they never shipped. See attached receipt. I was told I would receive a refund one month ago. I did not receive the refund and they have ignored my last 2 emails. Their customer service number does not connect to a representative. This is a scam.

Appliance Parts 365 is NOT a BBB Accredited Business.

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