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Business Profile

Small Appliance Parts

Appliance Parts 365

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Parts.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 279 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 7, 2022 I purchased a part for my ********** refrigerator freezer drawers for $39.88 paid with ****** to Applianceparts365.com. Order number *******. On February 12, 2023 I sent an email through applianceparts365.com website to inquire about my order as it had not arrived yet. On Feb 13 I received an email from Alexis from applianceparts365 notifying me that the part was o. factory back order and was expected by third week of March. I replied that would be fine. Nothing arrived in March and I sent an email June 3 and no reply. I sent another email July 3 with no reply. I tried calling company and their phone system does not accept phone calls from customers which is ridiculous. They sent an email right after my initial order indicating I could cancel at any time since my oder was back ordered and get full refund by replying to email which I did and they did not provide a refund or even reply to my email requesting refund. Basically the company has stopped communicating with me as a customer and has my money and not provided my product and not refunded my money since ali decided to cancel which is allowable.

  • Initial Complaint

    Date:07/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an order (#*******) on their website in late August 2022. My credit card was charged $62.58 for the order. I was soon informed that the part was back ordered, so I waited.
    The part was still on backorder in May of 2023 so I asked AP 365 for a refund. They agreed to this, per their policy, on 5/18/2023. They issued my Ticket ID ***** for reference and said that my credit card would be credited $62.58 within 3-5 days. On 5/29/2023 (11 days later) my card was not yet credited so I inquired about the delay and was told that since my order was over 90 days, a check would have to be issued to me. They requested my mailing address and I provide it. Two weeks later I still did not have my refund so I inquired again. On June 22/2023, through the website chat feature, I asked about the status of my refund. Alexis messaged me back that she didn't know what the problem was but would check with the accounting department and get back with me immediately with and update.
    It is now 7/7/2023. I have not received my refund and I cannot get Appliance Parts 365 to respond to my email or chat inquires. They do not answer their phone. I don't believe that they have any intention of issuing my refund and consider the $62.58 effectively stolen from me.
    I would like your assistance in obtaining the refund that is due to me. I have documentation of all communication with Appliance Parts 365 as I have described above.
    Thank you.

  • Initial Complaint

    Date:07/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a part for a washing machine on June 12th,I have called a couple times and it is saying they are a lot of calls coming in and just cut out,I have email and have not received any response at all.It is almost 1 month and nothing from them.

  • Initial Complaint

    Date:07/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date June 12 2023
    Contacted appliance parts 365 numerous times via phone,messages,and tried live chat option that does not work, seems like a scam and a recent email with copy of invoice for invoice # ******. Have not received no response back and am concerned about exceeding my 30 day return policy. I want a return for refund on a incorrect part that I received from appliance parts 365. Other customers should be aware of this when buying from this company.

  • Initial Complaint

    Date:07/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After waiting 18 months for a backordered part, our item finally arrived - and doesn't fit the refrigerator. I contacted ApplianceParts365 to request a return, and on May 12, received an email approving the return and providing the return address.

    I shipped the product immediately, with tracking, and received confirmation from USPS that it had been received at their facility on June 1, 2023.

    On June 15 I followed up with ApplianceParts365 to confirm my return. No response.
    On June 27 I followed up a 2nd time to confirm my return. No response.

    Today is July 5, meaning they have had the item in their possession for over 30 days, and I have not received anything. I have tried calling and their system says they cannot accept calls. The website's "Contact Us" form is unresponsive.

    A warning to everyone out there: Don't order ANYTHING from ApplianceParts365!

  • Initial Complaint

    Date:07/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON JUNE 23TRD I ORDERED A PART FROM THEM PART WAS ********** NEVER HEARD FROM THEM AGAIN. ORDER NUMBER WAS ****** I WAS CHARGED 109 DOLLARS. IF I CLICK ON THEIR E MAIL I GET TRANSFRED TO ANOTHER APPLIANCE PARTS COMPANY THAT KNOWS NOTHING ABOUT THE ORDER. IF YOU CALL THEIR NUMBER THERES NO ONE TO TALK TO JUST TOLD TO SEND E MAIL BUT IT FAILS.

  • Initial Complaint

    Date:06/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased ********* refrigerator parts for crisper drawer on June 16 and need to return. Have reached out 3 times following the link in my order and filled out a return form with no reply. A return approval # is required or refund is denied. Sent a message describing the issue and requested a number. Return policy is that when return is received they will decide whether or not a refund is given. On the return form there are 2 choices if the refund is denied: either they keep the item or they return it to the buyer, minus 10%, and buyer pays shipping. You must choose one. All returns must be made within 30 days. So far I have reached out via their website three times with no response. I see that the response to many complaints is that the replies are probably going to customer spam folders. This is not the case. They are simply not responding. I want to return the items and get a refund but it seems that they are intentionally running out the clock.

  • Initial Complaint

    Date:06/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased these shelves for my freezer on 6/21/23, it is now 6/29/23. It shows that the payment method was approved but I never received the items nor a single email. I have checked the spam folder, it is not there either. There is no way to contact Appliance Parts 365. They have no email, the chat function does nothing and they have no phone number. This business has every identifier of a scam.

  • Initial Complaint

    Date:06/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dryer part from Appliance Part 365 on March 10,2023 for $56.68. The company billed my ****** account on March 10, 2023. It is June 29, 2023 and I have still not received my dryer part. If you go to the website, they have you contact their customer service via email. I did that several times and have received zero response from the company. I am not sure at this point if this company is a real company or not. If they are a real company. I would like to talk to customer service and try to resolve this issue.

  • Initial Complaint

    Date:06/29/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a replacement refrigerator light bulb. Was given an email that said it was shipped. No tracking number. Theyre in Cincinnati, and I am across the bridge in ********* ********. It should not take any more than three business days to ship and deliver a part from Cincinnati.

    Trying to call them was fruitless as they have a voice message that says a voicemail cannot be left and directs you to their online chat . Going to the online chat only allows you to send them a message through their web portal which is really just an email.

    Customer Answer

    Date: 07/18/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

     

    The company in question sent me my order. Although it was late by 2 weeks, it was received.   





    Regards,



    **** *******

Appliance Parts 365 is NOT a BBB Accredited Business.

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