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Business Profile

Small Appliance Parts

Appliance Parts 365

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Parts.

Reviews

Customer Review Ratings

1.55

Average of 253 Customer Reviews

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Review Details

  • Paul S

    Date: 01/29/2024

    Worked perfect! Quick and Accurate ordering at an amazing price!!!

  • Raymond P

    Date: 01/23/2024

    Just what I needed and at a great price. Thanks

  • tom t

    Date: 01/09/2024

    Both glides work perfectly. packed perfectly as well and timely.

  • STEPHEN D

    Date: 01/06/2024

    The pan for the oven was the wrong pan, and did not fit. I contacted cusdtomer service and have not heard back.

  • dennis r

    Date: 01/02/2024

    dennis r

    Date: 01/02/2024

    part arrived well packaged and perfect for trash compactor. Good price and service. thanks

    Appliance Parts 365

    Date: 01/05/2024

    Thank you for your review! :)

    Appliance Parts 365

    Date: 01/05/2024

    Thank you so much for your review!

  • Sherry M

    Date: 12/15/2023

    Sherry M

    Date: 12/15/2023

    Do not order from this business! I ordered a replacement part for our refrigerator on May 4th, 2023. I received an email stating the part was backorder and would be notified when it came in. I waited a few months and nothing so I requested a refund NUMEROUS TIMES. I've sent numerous emails requesting a refund and all they do is send me a canned email with a ticket number. I've called the number on their ** website and all you can do is leave a voicemail message. It's a lousy $16.19 and they can't respond? At this point it's the principle- I'm going to pursue other avenues for my refund. What a dishonest business. They should be shut down.

    Appliance Parts 365

    Date: 12/16/2023

    We do apologize for the lack of communication with this customer. We have reached out to them for a confirmation of their mailing address, so that a paper check may be issued. Again, we do apologize for the inconvenience.Sincerely,Your Parts Team

  • David K

    Date: 12/12/2023

    David K

    Date: 12/12/2023

    Quick delivery and the part is exactly is a perfect fit. Installed immediately.

    Appliance Parts 365

    Date: 01/08/2024

    Thank you for sharing your positive experience!
    Sincerely,
    Your Parts Team

  • James F

    Date: 12/09/2023

    James F

    Date: 12/09/2023

    This is the worst business i have ever dealt with for customer service. I ordered a part for my clothes dryer on November 24th. I waited till about November 30th to email them for an update. I emailed them again on December 1st. I finally got a reply stating my order was cancelled due to a supplier glitch. I ordered the part again on on December 1st from a company called HVACSupply365 not realizing it is the same lame company. After waiting another week I inquired and was finally told that the part is unavailable to them. Two weeks wasted dealing with incompetence. Never again.

    Appliance Parts 365

    Date: 01/05/2024

    We apologize for the customer support experience you have had. We're working hard to improve our customer support experience and value your review.

  • Daniel W

    Date: 11/28/2023

    Daniel W

    Date: 11/28/2023

    I ordered a control board my refrigerator and prior to receiving the control board from Appliance parts 365 I found out there were other issues with the refrigerator. I requested a return authorization number and it took several attempts to get the RMA. Once I received the RMA I shipped the control board back (it was never opened). It has been weeks and I still have not received a credit. I have sent multiple emails, chat balloon and phone call. This is by far the worst customer service I have ever seen. I would not purchase anything from them.

    Appliance Parts 365

    Date: 11/29/2023

    Hello,


    I can confirm this customer was refunded, minus the 10% re-stock fee, in the amount of $260.43 back to their original payment method. We are sorry that the customer was unsatisfied with their experience but we will use this information moving forward to help us all improve!


     


    Sincerely,


    Your Parts Team

  • Brock M

    Date: 10/12/2023

    I ordered a ********** Cooktop on May 8th 2023. After I ordered the unit I received a notification it was on back order after it said it was in stock. I have tried to email the company multiple times with no answer. I just want a refund so I can get my stovetop replaced. Almost $400 for a part I never received and no refund? Is this company even legit? I would never recommend them.

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