Complaints

This profile includes complaints for Tire Discounters, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tire Discounters, Inc. has 199 locations, listed below.

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• 

  Tire Discounters, Inc.

  200 W 4th St Cincinnati, OH 45202-2775

• 

  Tire Discounters, Inc.

  3475 Valley Plaza Pkwy Ft Wright, KY 41017-8176

• 

  Tire Discounters, Inc.

  7381 Kenwood Rd Cincinnati, OH 45236-4407

• 

  Tire Discounters, Inc.

  6303 Colerain Ave Cincinnati, OH 45239-5533

• 

  Tire Discounters, Inc.

  11805 Lebanon Rd Cincinnati, OH 45241-1721

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 4 tires with the belief that I would get free tire repair, even though I declined road hazard. When I needed a tire to be repaired they lied to me and told me the tire could not be repaired, even though the area that needed repaired was in the tread. They told me I would have to buy a new tire. They did not honor the free tire repair. I want a free tire repair.

  Business Response

  Date: 07/03/2025

  Thank you for reaching out to us! We
  have created a customer service escalation ticket for the regional manager to
  review. For your records, the customer case # is ********. Please allow 72hr
  for the regional manager to review the case and reach back out to you. Thank
  you for being a valued Tire Discounters customer, we will be in touch soon!

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this Tire Discounters on June 16th to patch a tire. The told me I needed to replace the tire. I authorized the work. They didn't get around to doing it until the last minute, literally 15 minutes before they closed. They damaged my alignment and my wheel. I had to take it to another business to fix. I spoke to Dominic on June 24 and he said he would submit a refund. He then called me back and told me he would not issue a refund and that the best he could do was a credit on future tires. They damaged my vehicle and will not refund the work.

  Business Response

  Date: 07/01/2025

   We appreciate your business and take all customer concerns seriously. Our team is committed to giving every issue fair and thorough consideration. However, when our Regional Manager and Area Operations Manager reached out to assist, their efforts were met with resistance that hindered a productive conversation, which limited their ability to move the discussion towards a resolution.
  
  We genuinely want to give you the opportunity to share your experience and provide any relevant details regarding the concern you raised about possible damage. At this time, we have not received any supporting evidence to help verify the claim. While we remain open to reviewing the situation, we do require documentation or proof in order to proceed further.
  
  As with all customer matters, we value respectful and open dialogue which is essential for reaching a fair and constructive resolution. We remain committed to that approach and hope to continue the conversation in that spirit.  Once we receive supporting documentation, we will gladly continue our review of your concerns.

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  
  
  This business misrepresented the conversation that took place between myself the Regional Manager. I accepted their offer of a full refund. When they later recanted that offer, I rejected their new fake offer of a future credit on a purchase. Do I need to have my repair shop I took my vehicle to after these morons damaged it write you a car doctor's note saying they damaged the wheel bearing?
  
  Regards,
  
  
  
  **** *****
  
  

  Business Response

  Date: 07/07/2025

  Since we were not given the opportunity to inspect the vehicle prior to the repairs being completed, we require supporting documentation in order to proceed with investigation and/or consideration of your claim. Without this documentation, we are unable to verify the damage, determine the cause, or assess responsibility.
  We appreciate your understanding and look forward to receiving the information so we can assist you further.

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told during my estimate that I would receive ****** tires for a total of $816. I got home and read my receipt. I was given ******** ***** tires. I would never have paid this amount for ******** tires. This was a a total bait and switch by the salesperson. I was sold one product and given another

  Business Response

  Date: 06/27/2025

  Thank you for reaching
  out and bringing this matter to our attention. We apologize for the
  miscommunication; please understand that it was never our intention to mislead
  you.  Attached is a copy of the work
  order you signed before any work was done, showing the tires selected and the
  $75 discount that was agreed upon.  It is
  my understanding that, since opening this complaint, you have spoken with the
  regional manager of that location.  According
  to our notes, he made an offer, which is set to expire on 6/28/25, to exchange
  the tires and split the difference in tire cost as a customer courtesy.

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I was told while actively signing the work order that what I was signing was an agreement to work on my car. They were already working on my car as I signed this, which tells me they completely forgot it even exists. I was rushed to sign this. The deception that occured was in that he told me while signing this that I would receive something other than what I received. I wish this was business where I could trust what was being said and did not need to assume I would be told something other than what was written.

   

  I cannot afford any additional rates as I am a recent graduate whose bank account is zeroed out from student debt. Is there anything else you can offer? If not, my complaint with the BBB must stand.

  
  

  
  Regards,
  
  
  
  ******* ******
  
  

  Business Response

  Date: 06/30/2025

  We understand that
  choosing new tires is an important decision, and we strive to offer a range of
  options to suit a variety of needs, preferences, and budgets.  At the time of your visit, three options were
  in stock for your vehicle—each with distinct features and price points.  After being offered a $75 courtesy discount
  on the mid-grade tire, you chose the mid-grade option.  As shown in the previously provided document,
  you reviewed and signed the authorization for that specific purchase.  The tires installed on your vehicle matched
  what was listed in the signed agreement.
  We aim to ensure every
  customer feels confident in their selection, and we’re sorry to hear that you
  felt rushed during the process.  While we
  cannot change the terms of a completed sale, our Regional Manager extended a
  generous offer to upgrade your tires to the higher-grade model at a
  significantly reduced rate, with our team covering half of the cost
  difference.  That offer, which was
  initially available through June 28, 2025, was declined by you.
  Recognizing your
  situation, we are willing to extend the offer in good faith.  This final offer will remain open until July
  7, 2025.  Please note that due to ongoing
  changes in market pricing and supply costs, we will not be able to honor the
  offer beyond this date.
  We truly value your
  business and hope this solution reflects our commitment to customer care.  Should you wish to accept the offer, please
  reach out to us before the deadline; Otherwise, Tire Discounters considers this
  matter closed.

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I am confused. When I was there, I was told there was only one option available. The option they told me was ******. This is extending the deception. If you consider this matter closed. I will continue to speak with the BBB. I would appreciate a response to clear up this confusion as well. 

   

  You also seem to be ignoring the weighty matter that your employee lied to me. This is a huge ethical problem and I feel disrespected that it is not even being addressed. Is there anything you can do about this?

  
  
  
  Regards,
  
  
  
  ******* ******
  
  

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 5-29-2025
  Amount spent: $1113.36
  Brought my car here to get work done. This is the only shop that had worked on my car. I keep my car in the garage so no one else has access to it. They replaced the front two lower control arms, front two ball joints, four tires, did an oil change, a vehicle inspection and an alignment. While my vehicle was there, somehow a radiator hose was disconnected. Business claims they didn’t do it, that they weren’t even in the area to disconnect it. The lower control arm is right next to the hose. Car in question is ** *** ****. The radiator hoses being disconnected has lead to the complete destruction of my transmission. I’m seeking reimbursement for this transaction to cover my cost due to loss of vehicle, and their destruction of my personal property. I’ve already spoken to both the regional manager and the store manager, and both claim that it’s not their fault and they will not refund me.

  Business Response

  Date: 06/17/2025

  Thank you for reaching
  out to us and bringing this situation to our attention.  We understand how frustrating this must be,
  and we appreciate the opportunity to look into it further.  After reviewing your previously opened
  customer service ticket, **********, we noticed a discrepancy between the hoses
  reported as disconnected and the systems that would have been affected.  To help us investigate this thoroughly and
  ensure nothing is overlooked, please provide the diagnostic paperwork from the
  third-party shop that inspected the vehicle, including their findings.  Once we receive that documentation, we’ll
  escalate the matter to our field leadership team for further review.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/12/25 I scheduled an appointment with my local tire discounters (new customer) for an oil change and to replace wiper blades- the website mentioned the blade checking was included but I reminded the appointment setter anyway at the location. 6/13/25 I dropped off my ***** ********** for the oil change and wiper check at apx 7:15 a.m. At around 10:45 I received a text from Larry (service manager) advising me my tire was flat and on the rim. I was shocked, I drove it there and it was not flat, I called and spoke with Garrett (manager ?) who started off rude, he began to tell me I needed new tires. I advised I understood but was worried about the flat today, as it was not flat when I dropped it off. He advised he would call me back, he did a little later and advised I had a screw in it, I asked if it was repairable- he told me he didn't know, and would not know until they began to fix it. I told him I would take a quote on tires maybe for the future, he didn't want to hear that, I never heard anything more, until I got a text that it was ready to pick up, i called and got someone else and I inquired about the tire, they were like yep your good to go. So I went to pick up the car- I was checking out it was over 160.00 because I was charged to repair the tire, no one ever confirmed that though- I asked about the wipers, reason or making the appointment, the person asked Larry and he was like no we didn't do any wipers for that car. My concern is that tire was not flat when I drove it there, I am truly convinced it was a ploy to get me to purchase new tires (female dropping off car alone) and then when I didn't bite, they were done with me. Funny also, that on the website (see attached) if they had completed what was supposed to come with an oil change the wipers would have been checked!! Also the person dropping me off will attest to the tire not being flat upon drop off- This location is not customer service oriented or ethical.

  Business Response

  Date: 06/17/2025

  Thank you for reaching
  out to us and sharing your experience!  According
  to your previously opened customer service ticket, you have since spoken with a
  member of our field leadership team.  Our
  understanding is that a free oil change was offered along with an apology,
  which you accepted as a resolution. If that’s not right, just let us know and
  we’ll make sure it gets looked into further. 
  Again, thank you for bringing this to our attention and giving us the
  chance to make things right!

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damage to wheels lug nuts and spacers put smaller lug nuts on my **** *** ****
  990.00 x4 Wheels
  1000.00 Spacers that were cross threaded
  lug nuts 22.00$ X32
  
  5664.00 In total Damage without labor to fix.
  
  I spoke to them before leaving and they were no help at all I also feel like my truck is a safety concern after the balance the regional manager (FRANK) was on site while this happened, he called me two weeks later and said they would fix 1 Lugnut which is unacceptable. they were very unprofessional laying on the counter (DEVIN) and calling his guys F*****G Retrarded. I had a guy with me that can confirm. I watched them drop my tires and wheel off an alignment rack onto the ground. I have plenty of photos of my truck and rims also it on the lift in the shop. I'm surprised they would let me leave like that and not offer to repair any of the damages. The only helpful person was the general manager was Sebastion he kept apologizing and said he would have frank call me. I wasn't able to take my truck on vacation due to a sever vibration between 50-73MPHMAY 28, 2025

  Business Response

  Date: 06/20/2025

  Thank you for reaching
  out to us! We have updated and escalated your previously opened customer service ticket,
  **********, with the information you've provided.  Please allow 72hr for a
  member of our field leadership team to review the case and reach back out to
  you. Thank you for being a valued Tire Discounters customer, we will be in
  touch soon!

  Customer Answer

  Date: 06/22/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  They did this a month ago and nothing happened except the regional manager said he didn’t do anything. He said he would replace 1 lug nut. He was unaware or the work that was actually completed on my truck and wasn’t concerned about my safety at all or telling me what happen.  I had to ask about it. He decided to smoke a cigarette instead of helping fix what was destroyed at one of his stores. 
  
  
  Regards,
  
  
  
  ***** *****
  
  

  Business Response

  Date: 06/26/2025

  After reviewing your
  customer service case (**********), our records show that one lug nut was
  replaced during your service because the original was damaged while the tire
  was being removed.  It appears the lug
  nuts on your vehicle were swollen, which made removal more difficult.  The replacement lug nut was the correct type
  for your vehicle, but it didn’t match the others. Our understanding is that our
  team offered to replace the remaining lug nuts to maintain consistency, but
  that offer was declined. 
  Regarding the wheel
  spacers, we kindly ask that you provide evidence of the damage so we can look
  into it further.
  Thank you for your
  continued patience, and we look forward to resolving this matter.

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  They did replace one lug nut. They also did not offer to repair any that they damaged during installing my wheels. They also destroyed my wheel spacer by making it smaller to fit a smaller lug nut on, and this still doesn’t change the fact that all my wheels are scratched from the impact marks and the scratch mark from dropping my wheel. That’s definitely does not resolve the issue.
  
  
  Regards,
  
  
  
  ***** *****
  
  

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thursday may 29th I took my car in to get all new tires, I was “apparently” aware that I had 2 broken wheel studs and 4 missing lug nuts. I had no idea end of story. So I go to pick up my car and drive about 400 feet to the store. Where my friend points out that I had those things missing/broken on my car. Tire discounters did not make me aware of any of this which is a liability issue from them. No statement on paperwork I called the unprofessional manager who told me “I thought you knew about that” it’s literally their job to inform of things like that. I didn’t even know you were allowed to put tires on a vehicle with broken wheel studs. This is ridiculous and unprofessional. For a place specializing in tires and wheels it’s a joke. Do not go here. The cherry on top is they then wrote me a quote for them to fix it(also a joke to me) because in what world would I trust a company that doesn’t inform you of literally life altering hazards your car has on it before sending you on your way. The pictures connected were taken directly after leaving in my car about 400 feet or so away from tire discounters at *******. No one let me know anything. I’m enraged these are supposed to be professionals.

  Business Response

  Date: 06/05/2025

  Thank you for reaching
  out to us! Your previously opened customer concern case, ********, has been escalated.
  Please allow 72hr for a member of our field leadership team to review the case
  and reach back out to you. Thank you for being a valued Tire Discounters
  customer, we will be in touch soon!
  

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

       Regarding this complaint, there is more to add to this. After driving home with broken wheel studs I thought the problems would end there but I should have known better. The employee Jackson of tire discounters I believe that’s his name, proceeded to tell me before I left “did he tell you about that wheel bearing” to which I responded no. Jackson then proceeded to tell me “Nevermind then” and go over the alignment with me. The day after I made it home my car was making a horrible grinding noise. Turns out my front passenger wheel bearing was out and due to that it stripped my axle as a direct cause. I personally had to buy a new cv axle, a new hub, and a new wheel bearing. And get them all replaced. So I called tire discounters to speak to the manager. He then told me that he had “taken me into the shop and showed me” which absolutely did not ever happen. The only paperwork I got was for an alignment. When taking the tire out my wheel hub just came out. This is now escalated to a bigger issue, a liability issue. The employees of Washington court house tire discounters are sending people out with dangerous vehicles and not letting them know. And the only thing they can respond with is “I thought you knew” this tire discounters sent me out in a vehicle that could have gotten me and others injured or even worse killed and all they told me about was an alignment. Then proceeded to offer a quote for a job. This is insanity I have no idea what to say. I am demanding reparations for this because my car was out for multiple days on top of my life being in danger. I don’t just want a refund. I want part cost labor cost and a refund on my tires. They directly didn’t tell me anything because they didn’t want to deal with it themselves. So I bring it to corporate in hopes you have backbone enough to stand behind your company. If not this is a liability issue that can be taken up legally in court. Once again part cost, labor cost and refund.

  
  
  Regards,
  
  
  
  ***** *******
  
  

  Business Response

  Date: 06/12/2025

  According to our
  records, you’ve since spoken with the regional manager and agreed to a
  resolution. It’s our understanding that when you return to redeem the free oil
  change voucher you received with your four-tire purchase, we’ll realign your
  vehicle and perform a fuel system service at no charge.  We sincerely apologize for the
  miscommunication and appreciate you giving us the opportunity to make things
  right.  Thank you for being a valued Tire
  Discounters customer!

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They damaged my rim while doing a balance and rotate.

  Business Response

  Date: 06/03/2025

  Thank you for reaching
  out to us!  According to your previously opened escalation ticket, ********, the
  Area Operations Manager called on 6/2/25 to schedule an inspection and discuss
  next steps but was unable to reach you.  Please return his call at your earliest
  convenience.  Thank you for being a valued Tire Discounters customer, we hope to
  hear from you soon!

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Providing they replace my damaged rim with a new one.
  
  
  
  Regards,
  
  
  
  ******* ****
  

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/2/25 I took my **** ********* ********* to get serviced for a four wheel alignment but there was a squeaky noise while driving the vehicle I wanted them to look at.
  On 01/2/25 they recommended that it was the sway bar links that need to be replaced. I got the sway bar links replaced with them the same day.
  
  Fast forward the problem has not been resolved so I took the vehicle to the ********* Dealership on 05/13/25
  
  On 05/15/25 the mechanic at the dealership advised that the sway bar links were not on tight enough which is not safe and he is glad that we are alive because the vehicle in that condition was not safe to drive.
  
  Tire Discontiners also advised that they will not be granting the warranty from date of service from the parts that were purchased.

  Business Response

  Date: 05/22/2025

  Thank you for reaching out to us! We
  have created a customer service escalation ticket for the regional manager to
  review. For your records, the customer case # is *********. Please allow 72hr
  for the regional manager to review the case and reach back out to you. Thank
  you for being a valued Tire Discounters customer, we will be in touch soon!

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a quote for services needed. I went to have my vehicle serviced and was told by Greg (MGR) he had to make another quote because they charge 50% more on labor since I supplied all parts and fluids required to perform the service. A labor charge should not be different for any situation.

  Business Response

  Date: 05/13/2025

  Thank you for reaching out to us! We
  have created a customer service escalation ticket for the regional manager to
  review. For your records, the customer case # is *********. Please allow 72hr
  for the regional manager to review the case and reach back out to you. Thank
  you for being a valued Tire Discounters customer, we will be in touch soon!

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  
  That does not resolve anything. Ill wait 72 Hours.
  
  
  Regards,
  
  
  
  ***** *******
  
  

  Business Response

  Date: 05/20/2025

  According to our records, you have since spoken with our
  Area Operations Manager, who has agreed to honor the quote you were given at a
  different location. Thanks again for reaching out and for being a valued Tire
  Discounters customer! 

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

    Price and service requested.

  
  
  
  
  
  Regards,
  
  
  
  ***** *******
  
  

  Customer Answer

  Date: 05/20/2025

   I called 4 times. An area manager called and through his conversation with me as well as others at his location, he did not pay attention to my concern and he would stand by the quote I was given. That is their normal labor charge plus 50 percent because I still wanted to supply my parts and fluids. He stood by his shop decision stating that my 1* *** ******* **** did not have a transmission filter. Anyone can call the service department of a ** dealership and see that it does have a filter. Their knowledge is unacceptable as well as their price.    

  Business Response

  Date: 05/27/2025

  We apologize for the
  misunderstanding — it looks like there was a bit of miscommunication. According
  to our records, the area operations manager offered to honor the original quote
  you were given, but at one of our other locations. When you get a chance,
  please give them a call back so we can clear things up.  Thank you!

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *******