Business Profile
Tire Dealers
Tire Discounters, Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Tire Dealers.
Reviews
This profile includes reviews for Tire Discounters, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.34/5 stars
Average of 108 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSusan
Date: 06/26/2025
1 starThey completely lie!!! They said I need new tires and I only have 17,000 miles on them. I took my car to a small tire company near my home. Sure enough my tires are fine!!! Do not go to them!!! They lie!!!!!!!Tire Discounters, Inc.
Date: 06/27/2025
Thank you for your
review and for bringing this to our attention.
We see that you spoke with one of our team members and scheduled an
appointment for 10/16/25 for new tires and some diagnostic work. Please understand that any recommendations
made during that phone conversation were provided sight unseen, based solely on
the information you shared at the time, and with the best of intentions to
ensure your safety and satisfaction. If
you'd be willing to reach out to us directly at ***************************,
we’d be more than happy to look into this further.Review fromLinda M
Date: 06/24/2025
1 starThis company with steal from you. I dropped my car off to have the tires balanced and an alignment done. The manager, ****, sold me the 3 year plan for the alignment services. I picked my car up and paid for all the services I had asked for. They did not balance my tires. I had to take it the next day to another tire service to get them balanced. I was not returning to Tire Discounters except to ask for credit for the tire balancing they charged me for and didnt do. I also asked the manager to only charge me for a one time alignment and not the 3 year package as wild not be returning to Tire Discounters for any service. The manager, ****, told me he put the credit through but it had to be done through the corporate office and I should see the credit in about 2 weeks on my credit card. No credit came through so I went back and he said he would call and check on it, that the person was very busy and probably had not gotten to it yet. After another 2 weeks and no credit I sent an email to corporate office in ********, **. No response, sent another email, no response, called and left message - no return call. This initial date of service was the end of March. I would have followed up but had surgery and have been sick and in hospital a couple times since then. Getting my credit would be nice and help pay on doctor bills!!!Tire Discounters, Inc.
Date: 07/11/2025
Thank you for bringing the refund delay to our attention. Please accept our sincere apologies for the inconvenience. Weve escalated the issue to senior leadership, and as a result, your refund request should be processed shortly. We appreciate your patience and are committed to resolving this for you as soon as possible.Review fromclovis l
Date: 06/18/2025
1 starI had a screw in the top of my rear right tire on 6-13 after the ******* ******* game in Cincinnati. I recently bought 4 new tires from ***** Auto in Hamilton, which is an outstanding business. They were closed on saturday. I took my car to tire discounters in fairfield township and dropped it off that friday night, across from ******* on princeton rd. I drove from cincinnati with the screw in my tire, dropped it off, and had my wife pick me up. I called this awful business saturday morning, and was told I needed a new tire! I was in a pinch because I needed to drive to Akron on father's day. So I agreed...never believed that I needed a replacement. Luckily, since the tires were new, I have a replacement deal with ***** Auto, but now I need the old tire to take back, so ***** Auto can give me a refund. On 6-16, I call Tire discounters and ask if I can come and get the tire. They say " we have to look for it and when we find it, we will call". I say ok. I don't hear from them. I call again on 6-16, and they hadn't look, but will look after hours. On 6-17, I call again, and its the same rhetoric. So I drive to tire discounters after work and talk to 2 workers, and ask for the tire. They say they have to look for it. After an hour, **** says they can't find it, even though no one has picked up the old tires. I ask for the general manager's number. Manager gives it to me. I leave. After hours on 6-17 at 630p, a worker calls and says he found the tire. But now it has 3 punctures in the tire. The tire only had 1 single nail/screw. This business has shady practice dealings and I don't recommend this place of business.Tire Discounters, Inc.
Date: 06/24/2025
Thank you for reaching out and sharing your concerns with us. We truly value your business and appreciate the opportunity to address what happened. We apologize for any confusion—it was never our intention to do anything underhanded or misleading. At the time of your service, we were unaware of your desire to keep the old tire. As a result, our technician followed standard procedure and punctured the tire multiple times before placing it in our used tire bin. This is done to prevent theft—since the bin is kept outside the building—and to ensure used tires aren’t resold.Review fromQ.S.
Date: 05/14/2025
1 starComplaint Title: Improper Disposal of Tires Under Warranty Full Reimbursement Denied Complaint Description:My tires were improperly discarded by Tire Discounters despite a valid warranty and my explicit request to retain them. As a result, the warranty became void, and Im forced to purchase new replacement tires out-of-pocket. I was only offered $132 for four nearly new tires, despite having provided all necessary documentation.The replacement cost for the same tires, including a new warranty, totaled $996.41. I am requesting full reimbursement for this amount, as I would not have incurred this cost had the original tires been handled properly. This issue has gone unresolved for nearly two years, and all attempts to reach a fair resolution have failed.Desired Resolution:Full reimbursement of $996.41, representing the retail price of the replacement tires with warranty.Tire Discounters, Inc.
Date: 05/23/2025
We sincerely apologize for the error in disposing of your tires and for any inconvenience this may have caused. We understand how frustrating this situation must be, and we truly regret the oversight. The tires that were removed were covered by a 40,000-mile tread-life warranty through the manufacturer. Based on the odometer reading from your original purchase invoice and the reading at the time of your service with Tire Discounters, we calculated a refund for the remaining mileage. If you have documentation from the manufacturer indicating that a higher refund would be warranted under the mileage warranty, we would be happy to review it. Otherwise, we believe the compensation provided is fair based on the available information.Q.S.
Date: 06/01/2025
This matter has now escalated to a legal dispute. No further communication is necessary.Review fromG. B.
Date: 03/06/2025
1 starWhy is Tire Discounters selling 3 year old tires as "New" product? I purchased 4 ******* P4 tires yesterday and when I got home realized they were manufactured in Dec/2021 and January 2022. Most reputable tire installers advise to replace tires when the tread wear requires or 6 years from the manufacture date. Regardless of where old unused tires are stored there is the possibility they could deteriorate quicker than expected. The manager at Eastgate also said they did not have any P4's made in the last 12 months and that the model was discontinued. I returned the car and instead bought 4 ******** tires made in 2024 at a higher ($150) cost. Today I checked with *******, and the P4 tires are still being manufactured.Tire Discounters, Inc.
Date: 03/13/2025
****, please email us at ******************************** with a copy of your review and the phone number used for the visit. We'd like to investigate what happened so we can work to fix this for you and our future customers. Thank you for letting us know!G. B.
Date: 03/13/2025
Check ticket # *****-11, which was field a week ago.Review fromE. R.
Date: 02/19/2025
1 starDo not come to the Tire Discounters on Winton Road. The front desk mechanic is taking advantage of new customers. They are not upfront with what is the actual issue with your vehicle. Save yourself the headache and some money. Do not do business with this establishment. Their customer service is disgraceful.Tire Discounters, Inc.
Date: 02/20/2025
*****, please email us at ******************************** with a copy of your review, a brief description of your experience, and the phone number used for the visit. We'd like to investigate what happened so we can work to fix this for you and our future customers. Thank you for letting us know!E. R.
Date: 02/27/2025
I originally came to Tire Discounters to have a professional inspect noise coming from my vehicle while the wheels were in motion. I explained to the front desk tech what I was experiencing and how an automotive repair shop I consulted with suggested new tires. Instead of Tire Discounters doing their own due diligence in diagnosing the actual issue with my vehicle, new tires were installed as I waited with my two younger children (under 5) for three hours. Once the tech ran my credit card information, he then informed me of the exact issue with a snarky comment that the other repair shop should have known {that} while he proceeds to quote an additional $400 for a wheel barring. There also was mention that I didnt need new tires at all. Realizing that I had been taken advantage was mentally debilitating, but to add insult to injury, other patrons witnessed the series of events and where in awe at the lack of integrity and professionalism that was being exhibited. I left Tire Discounters with the same car issues I came in with but this time I was out of $700. Tire Discounters was the last place I thought would treat their customers in this manner.Please advise an explanation.Thanks again for your help in this matter.Review fromCharles A
Date: 02/17/2025
1 starI took my **** ****** to the Hamilton, Ohio shop on Winford Ave. on 2/14/2025 for an oil change. After I got home and checked the oil, it showed it to be extremely dirty. The oil change was either never done, or they put dirty oil in the car. I called the shop about this and they wanted to look at the car and I told them i will not be inconvenienced by this any longer. I have 4 cars and none of them will ever go to a tire discounters again! I have pictures of this and am also willing to send them if you need me to. This is unacceptable! I used to praise tire discounters to others and for them to do something like this is extremely unacceptable. I will no longer go to a tire discounters for my 4 cars. I will let others know what this shop did and also report this to the BBB.Tire Discounters, Inc.
Date: 02/20/2025
Thank you for reaching out to us! We have already created a customer service escalation ticket and the regional manager will be reaching out to you shortly to discuss. Our apologies that we did not meet your expectations, talk to you soon!Review fromTimothy R
Date: 01/29/2025
1 starI paid to have my tires rotated and they didn't do it. But they said they did. I know they didn't because I marked each rim and I watched closely in the waiting room looking into the shop.Tire Discounters, Inc.
Date: 02/20/2025
*******, please email us at ******************************** with a copy of your review and the phone number used for the visit. We'd like to investigate what happened so we can work to fix this for you and our future customers. Thank you for letting us know!Review fromTim H
Date: 12/14/2024
1 starI bought five new tires at Tire Discounters at 7771 Five Mie Road in Cincinnati in December 2023. I waited 1.5 hours for my vehicle to be pulled into a bay with a lift and another 2 hours for them to complete the job. They lost one of my locking wheel lugs and two of the five tires didn't have the valve stem cap. One year later I schedule an 11am appointment to have the tires rotated and a brake diagnosis. I advised them when I scheduled the appointment that I dont have time to wait 1.5 hours for a bay tonioen up to even look at my vehicle. Today when I arrived they inform me they are short two mechanics and they have no idea how long it will be before they can get me in and they wont have time to look at my brakes. The exact reason that I scheduled at 11am on Saturday and took the time to explain my concerns with the long wait last time. The same thing was about to happen again today. I took my keys and left and will never return to Tire Discounters again. Horrible Customer Service today and each time I have attempted to getveork completed. Rude and Arrogant employee today doesn't even know how to communicate effectively to begin with. DJ is the GM fyi I will be calling your corporate office to complain. I scheduled an 11am appointment today so a bay would be ready and I didn't have to wait an eternity to get my vehicle serviced. Another wasted trip and a waste of my time. F-Tire Discounters, Inc.
Date: 12/26/2024
Please email us at ******************************** with a copy of your review and the phone number used for the visit so we can address this issue for you.Review fromWilliam M
Date: 11/30/2024
1 starissue was my fault not knowing there was a lug key I never received from the dealer. so Tire discounters had to cut one lug off each wheel at a $100 charge. Cool I had a 2nd appointment same day 11/30/24 for my 19 ram big horn. 4 tires free alignment and oil change. I bring my truck for the 10am appointment.i told the employee I wanted to keep all my old tires off the truck. And I wanted to add an oil change today but was told I had to make another appointment. I'll just take it somewhere else. I waited about 30 min for the ****** to be finished. That's when I was told the free oil change is a voucher. So you have to make another appointment..I didn't want a free oil change today, I was willing to pay. Employee never said anything about the alignment so I figured it was good on the ******. I go home and I received a text about 1pm saying my truck was ready. Go pick up my truck and as I'm pulling into the parking lot I don't see any old tires in the bed of my truck. I mentioned it to the employee, he said no problem we'll load them up. He proceeds to tell me the alignment machine was waiting for parts therefore I didn't get an alignment and I'll have to make another appointment. FOR BOTH VEHICLES... Why not mention this before taking customers money!! I pay then meet the tech to my truck while the tech is loading the old tires I noticed a huge hole in the side wall. This place is trash. Wasn't always trash but this is **. I just spent 1800 + on tires and you offer me a free oil change for your employee poor ability to unmount a tire without destroying them. Pretty pathetic.Tire Discounters, Inc.
Date: 12/26/2024
Please email us at ******************************** with a copy of your review and the phone number used for the visit so we can address this issue for you.
Tire Discounters, Inc. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.