Complaints

This profile includes complaints for Tire Discounters, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tire Discounters, Inc. has 199 locations, listed below.

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• 

  Tire Discounters, Inc.

  200 W 4th St Cincinnati, OH 45202-2775

• 

  Tire Discounters, Inc.

  3650 E. Kemper Road Cincinnati, OH 45241

• 

  Tire Discounters, Inc.

  10 South Stanfield Troy, OH 45373

• 

  Tire Discounters, Inc.

  2080 Bryant Road Lexington, KY 40509

• 

  Tire Discounters

  5681 Hwy 153 Hixson, TN 37343

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my cat to have tires from bent rims switched to new rims they let me leave without notifying me that my seat bar was completely broken and my abs sensor was ripped off my wheel bearing

  Business Response

  Date: 11/15/2024

  Thank
  you for reaching out to us! We have created a customer service escalation
  ticket for the regional manager to review. For your records, the customer case
  # is **********. Please allow 72hr for the regional manager to review
  the case and reach back out to you. Thank you for being a valued Tire
  Discounters customer, we will be in touch soon!

  Customer Answer

  Date: 11/15/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I spoke with the regional manager and he told me that the sway bar wasn't even a safety feature that other people drive without all the time
  
  
  
  
  Regards,
  
  
  
  ******* *****
  
  

  Business Response

  Date: 11/23/2024

  We sincerely apologize that your experience did not meet your expectations. However, we would like to clarify that the service you requested was completed without incident and was not related to the issues you mentioned. During discussions with our field management team, you acknowledged that you were aware the sensor was unplugged and that the ABS light was on prior to your visit. Additionally, you were informed and understood that the issue with the sway bar was due to rust, rather than the requested tire swap.

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday October 23rd I took my 2011 Toyota Tundra to them to get my front brake pads replaced. I had both my center cap on my front rims. The next day Thursday October 24th I notice when I got to work that the front drives said center cap was gone. They improperly installed it and it flew off while I was driving. They kept giving me the run around and telling me someone is going call me and I never get a call.

  Business Response

  Date: 11/04/2024

  Thank
  you for reaching out to us! We have created a customer service escalation
  ticket for the regional manager to review. For your records, the customer case
  # is **********. Please allow 72hr for the regional manager to review
  the case and reach back out to you. Thank you for being a valued Tire
  Discounters customer, we will be in touch soon!

• Initial Complaint

  Date:10/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 10/10/24
  Work Order #** **********
  Salesman Nick
  
  
  I am reaching out regarding the recent work order receipt I received from Tire Discounters. Upon reviewing the document, I noticed that the breakdown of the actual charges is not provided in detail. The categories seem rather broad and not specific, which has caused some confusion on my end.
  
  Furthermore, I have received two separate work orders with different totals for the services rendered. Unfortunately, I was forced to proceed with payment based on the higher total, (in order to get my car back) which is concerning as the discrepancy between the two orders.
  
  I have already spoken to the customer service team over the phone to address my queries about the charges. However, I was informed that due to the thousands of documents already printed, changes could not be made to the existing paperwork.
  
  I would greatly appreciate it if this company was forced to provide detailed billing to the consumer to protect the consumer and their rights and provide transparency regarding the charges incurred.
  
  
  
  Looking forward to your prompt response.

  Business Response

  Date: 10/28/2024

  Thank you for bringing
  this to our attention, we apologize for any miscommunication which has occurred.
   It was our understanding, according to
  your previously opened customer service case, that the issue stemmed from the cost
  associated with the additional quart of oil that your ********* required.  The only invoice on your record matches the
  work order you provided with your complaint.  If you would please provide a copy of the
  second work order we’d be more than happy to investigate any pricing discrepancies.
   Also if you could please elaborate on
  which descriptions that you found to be vague, we would greatly appreciate that
  feedback.

• Initial Complaint

  Date:10/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,
  I took my car to Tire Discounters on 7-1- 2024 for rear wheel work, a mistake was made, my hydraulic system was messed up and no one wants to take accountability.
  
  They want me to pay $1500 for the work that was done. I don’t have a problem with that,but who’s gonna be responsible for what was broke.
  
  I don’t think it’s fair.
  Why should I pay for my car and just accept the loss?
  
  I have reached out to the corporate office on several occasions, to no avail.
  I’ve called , I’ve emailed , all I get is an answering machine and no one ever returns my calls.
  I feel like I am being scammed and I would really like to have my car back.
  
  Thanks for your time
  ********* ********

  Business Response

  Date: 10/24/2024

  Thank you for reaching out, according to your previously open customer concern case, **********, both the Regional Manager and Area Operation Manager have been attempting to contact you using the phone number listed on your invoice. I have updated your contact information with what you provided for this complaint. Please allow 24-48 hours for the field team to reach back out to you regarding this situation. Thank
  you for being a valued Tire Discounters customer, we will be in touch soon!

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  
  Regards,
  
  
  
  ********* ********
  
  

  Customer Answer

  Date: 10/25/2024

  The reason why I denied their response is because I saw no resolution.

  Tire discounters have the right contact information, It is printed on the invoice.

  My husband has his phone call log that will show hardly any phone calls from Tired Discounters in the last almost 4 months.

  My husband and I can be contacted any time of day, if they have reached out to us, then why do they still have my car and why hasn’t this issue been resolved before now?

  The regional manager called my cell phone on October 3, 2024. When nothing was resolved for another two weeks after that, I tried calling the number back and he informed me that he was no longer over this region.

  I asked him for the name/number of the person who was and he said that he did not have it.

  At the end of the day, this has gone on for far too long and I just want to have my car back.  

  They want me to pay $1500 for the work that was done and I would like to have my car back the way that it was. 

  Are they going to do that? If not , then something else has to be figured out.
  
  
  

  Business Response

  Date: 10/29/2024

  As the customer stated
  they brought the vehicle in on 7/1 for work associated with the rear left wheel
  which is listed on the customers' Work Order (please see attached). During the repair,
  a damaged sensor was found and replaced at no cost to the customer.  According to the open customer service case,
  the Regional Manager advised the customer that the vehicle is ready for pick up,
  however, they are responsible for paying the invoice for the work they had
  requested and has been performed. He explained that replacing the rear control
  arm would not cause hydraulic issues, however, Tire Discounters does not have
  the scanners required to inspect the vehicle more in-depth. It is recommended
  that they bring it to a **** ***** dealership to determine the cause. 

  Customer Answer

  Date: 11/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ********* ********
  

  Customer Answer

  Date: 12/16/2024

  They only put a Band-Aid on my car, just enough for me to pay and leave.

  My car broke down a few days after leaving tire discounters.

  It is now at ******* ********. 

  ******* ******** confirmed that something went wrong at tire discounters.

  Tire discounters has been giving all paperwork from ******* ********, but won’t do anything about fixing my car. Please help

  Thanks

  Business Response

  Date: 12/19/2024

  Thank
  you for reaching out to us. We sincerely apologize for the inconvenience you've
  experienced and understand your frustration. Please email the documentation you
  received from ******* ******** to ***************************.
  Once received, we will update your case and a member of our field management
  team will reach out to discuss the next steps.

  Customer Answer

  Date: 12/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Please see attached
  
  
  
  
  Regards,
  
  
  
  ********* ********
  
  

  Business Response

  Date: 12/30/2024

  Thank
  you for providing the additional documentation requested, we appreciate your patience. Your previously opened
  customer concern, **********, has been updated with the information you have provided and is currently under
  further investigation.

  Customer Answer

  Date: 12/31/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  This has been an ongoing issue since July 2024. How much longer will it take for you guys to accept and correct your wrong doing. This makes no sense! I paid you for your work, now I need you guys to pay ******* ******** for the mishap. Please 

  I would like to have my car back.

  
  
  
  Regards,
  
  
  
  ********* ********
  
  

  Business Response

  Date: 01/14/2025

  The vehicle was initially
  towed into our shop for a broken control arm and had warning lights on the
  dash. Our shop replaced the control arm as requested. After picking up the
  vehicle the customer returned claiming that the ride height sensor had been
  damaged during the repair and required replacement.  Though there was no proof to support this
  claim, we agreed to replace the ride height sensor as a customer courtesy.
  After replacing the sensor, the customer continued to experience issues with
  the air ride system and stated that the ride height would fall if the vehicle
  sat. As research shows there are known issues with this system we advised the
  customer to take the vehicle to the dealership for further inspection. The
  dealership could not confirm damage was caused during the service performed at
  Tire Discounters. The customer then sought a second opinion with a third-party
  shop that recommended replacing the vehicle’s compressor, which is a component
  unrelated to the control arm replacement we performed and not near the part we
  replaced. Tire Discounters has investigated this issue at our highest level and
  considers the matter closed.

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  My car stayed at tire discounters for four straight months. I never left with my vehicle during this time. After the first month of wondering how much longer it would be, we were told by management that the control arm bolt was froze and needed to be heated. It was during this time that the height sensor wire was melted by an inexperienced technician.The next three months would be spent trying to repair THIS ISSUE . No work was ever performed out of courtesy. (Give me a break.) After four months I wanted my car, but we were afraid to bring the vehicle home, in fear of what was going to happen. We knew that the car was not fixed. At this point ,our hands were tied. They told us to pay for the original work done or they would keep the car and just as we thought, we paid for the car and it broke down after a week. ******* ******** confirmed what we were told by management at Tire Discounters…That the  ride height sensor was broke, and the ABS wire had melt damage. Due to the apparent previous installation. You guys consider this matter closed. We consider this matter open.
  
  
  Regards,
  
  
  
  ********* ********
  
  

  Business Response

  Date: 02/15/2025

  In the document “Foreign
  Exchange Invoice2 ********” the customer provided; it states the following: “Faults
  stored for all 4 level sensors. Suspect the air compressor is working too hard
  due to an internal failure.  Performed
  visual inspection of pressure reservoir, reservoir appears to be considerably
  aged, rusty and prone to leaks.  Air
  lines, located above reservoir, are also known to fail or leaks.”. The 3rd party shop is contributing the failure of all 4 level sensors to an internal failure
  of the air compressor. The control arm replacement Tire Discounters performed
  is not located near the air compressor and could not have caused the internal
  damage. Tire Discounters has investigated this matter fully and considers it
  closed. 

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  The attached photo explains everything that tire discounters did wrong to my car.

   

  The pressure reservoir on my car was rusty. (I live in ****.) and prone to leaks, but it wasn’t leaking.

  The third-party invoice also reads…

  :The left connector for the right height sensor was broke.

  : The ABS wire was melted.

  : The arm/bracket for the sensor was bent due to the apparent damage of the previous installation.

  : They recommended replacing the left rear ride height sensor, affected connect and repositioning previously installed control arm due to the amount of fault codes present in the ride level control module(9 different fault codes stored)

   

  So yes, the compressor was working too hard due to an eternal failure, FROM ALL OF THE  FAULTY WORK PERFORMED AT TIRE DISCOUNTERS .

  It was the exact reason why we did not want to bring the car home.
  
  Car parts do not have to be close together physically for something to go wrong, once you start getting into the wiring of the car.
  Regards,
  
  
  
  ********* ********
  
  

  Business Response

  Date: 03/18/2025

  I have attached three
  images of diagnostic work obtained by the customer and provided to the Tire
  Discounters customer service team in December 2024. (please see ‘Robinson
  Compressor Diag & Estimate 1of3’) Within this document, the internal
  failure of the compressor is identified as a faulty exhaust, which is a
  mechanical component of the system. This component would not be affected by, or
  impacted by, an alleged electrical surge, which negates the customer’s theory.
  Aside from this evidence, if the customer can provide documentation from a Land
  Rover dealership stating that Tire Discounters caused this issue, we will
  reopen the case for further investigation. Based on our investigation and the
  evidence provided by the customer, Tire Discounters considers this matter
  closed.

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I will not accept the response until my car is safely back on the road.

  my car came to your shop for knuckle work(ONLY) that turned into four months.

  My car SAT at your shop from July to November. It came out for one week, broke down and has been sitting every since.

  The sitting is no good for my car, but I refuse to pay for your mistake.

  It is scheduled for an Inspection on Wednesday, April 9. When the dealership shows you the botched work performed at your shop, please fix my car.

   

   

  
  
  
  Regards,
  
  
  
  ********* ********
  
  

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I will not accept the response until my car is safely back on the road.

  my car came to your shop for knuckle work(ONLY) that turned into four months.

  My car SAT at your shop from July to November. It came out for one week, broke down and has been sitting every since.

  The sitting is no good for my car, but I refuse to pay for your mistake.

  It is scheduled for an Inspection on Wednesday, April 9. When the dealership shows you the botched work performed at your shop, please fix my car. The video explains the damage to my.
  
  This matter is costing me money. I would like to get it resolved and get my car back on the road ASAP.
  Thank you 
  

  
  

  Here is the link from the assistant service manager at ****** **** *****. ****************

  Business Response

  Date: 04/24/2025

  Thank you for providing
  this video diagnostic.  I have updated
  your previously opened concern, **********, and forwarded the video to
  leadership for review. We appreciate your patience as we work to resolve the
  issue.

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  I am never going to close this case out until the issue is resolved, Which means that my car gets fixed from the damage that you guys caused over the four month long period that you had my car.
  You have your video evidence from the dealership (per your request) we are now at month six, going on seven, that my car has been down. it is currently still at the dealership. It can’t stay there long before the dealership wants the car moved. The car cannot be moved until the car is fixed, so please give the dealership the go ahead to fix my car.
  Regards,
  
  
  
  ********* ********
  
  

  Business Response

  Date: 05/05/2025

  In the dealership’s diagnostic video, the service technician identifies the cause of the suspension issue as a pinhole in an air line. This air line is neither located near the area of the repair nor would it have been affected by the work performed by Tire Discounters. Based on our investigation and the evidence provided, Tire Discounters considers this matter closed.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  Really!! You guys have to be joking right now! and how do we all suppose that this brand new white hose got onto my car? what happened to the black original rubber hose? I’ll tell you what happened to it. You guys burned it.. just like management said from the very beginning. You  replace it with that aftermarket white plastic holes, and you thought that it wasn’t going to make a difference ,but as you can see, it has made a huge difference. This case is far from over!!!
  
  Regards,
  
  
  
  ********* ********
  
  

  Business Response

  Date: 05/20/2025

  As shown in the diagnostic video for the customer’s 2006
  Land Rover, the air hose in question is not located near the area of repair;
  Therefore, it would not have been affected by a torch used to remove the frozen
  bolt.  While we empathize with the customer's situation, Tire Discounters
  is not responsible for the vehicle’s air ride system failure.

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  This is so ridiculous. I don’t need your empathy. I need you to take responsibility for putting the white hose on my car and burning my boots.

  Please explain how the white hose in question got onto my car? and what about the burned boots that are near the area where you worked?

  You did not have my car for four long months working on the knuckles, within those four long months, you messed it up and you know it!!!!

  What kind of people are you? What kind of place of business is this? that you would do such a thing.

  You guys are never going to get rid of me until my car is fixed and you own up to your mistake.period!!
  
  Regards,
  
  
  
  ********* ********
  
  

  Business Response

  Date: 05/29/2025

  The customer has been advised by both Tire Discounters and ******* ******** Westchester that the air hoses on this system are known to fail and develop leaks (please see the previously attached file “******* ******** Invoice2 ********.jpg”). While Tire Discounters has no record of replacing the air hoses, we cannot speak to the previous service history of this **** **** ***** ***** *****.
  Regarding the current condition of the drive axle boot and the strut dust cover, it is possible that the damage shown in the diagnostic video was caused by normal wear and tear. However, since these components were within the serviced area, Tire Discounters is willing to repair both the drive axle boot and the strut dust cover at one of our locations as a goodwill gesture to help resolve this matter for the customer.
  If the customer wishes to accept this offer, please let us know so we can order the necessary parts and reach out to schedule the service.

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  I do have an 06, A well kept 06, Almost a classic now, But it really wouldn’t matter if it was an 86, It’s my car, you broke it and you need to fix it. I know that you don’t have a record of replacing the air hose because that’s not the reason why my car was at your shop. You had a inexperienced technician burn the hose well then they had to replace it.

  Not only that, but ******* ******** took a picture of my car when it first arrived at their shop and the brand new hose was already on my 06. Please tell me why would I trust you after all of this? you guys asked for the dealer diagnostic test, and at the dealership is where my car will stay to be fixed. That is Nonnegotiable! You guys have had me sprung out here for almost a year when this could’ve been handled a long time ago.

  So this is my Goodwill gesture to you… I paid you $1500 for the knuckle work.
  .. you have wasted a year of my time.

  .. I have paid ******* ******** for their diagnostic test.

  .I will pay the dealership $700 for theirs.

  .I will pay the dealership another $738.09 plus tax for the line and connectors.

  BUT you will pay the $4461.36 Plus tax for the strut boots.

  This is my offer to you, and I am being generous!

  Regards,
  
  
  
  ********* ********
  
  

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6Sep24, I had Tire Discounters replace a tire on my vehicle due to a flat. A couple of days later, as I was driving on the interstate, the tread completely and utterly separated from the tire walls. I finally reached someone at Tire Discounters who informed me that they were launching an investigation into it. I returned the tire to them on 13Sep. I have not heard back from upper management about it at all. I will say that the employees at the specific location have been wonderful. However, the regional manager has been less than helpful.

  Business Response

  Date: 09/28/2024

  As stated on the invoice
  the customer included from his 9/13 visit, the situation occurred after driving
  roughly 150 miles on the highway. He reported that while driving he suddenly
  heard what sounded like a flat tire and then within seconds the tire shredded.  Based on this information, the number of miles
  the customer drove on the tire without issue since it was installed, and after
  inspecting the tire that was returned it has been determined that the blowout
  the customer experienced was in no way a result of a defective tire or improper
  installation.  As a customer courtesy,
  the Regional Manager offered to replace the tire but the customer has declined.
  Unless the customer would like to accept the offer, Tire Discounters considers
  this matter closed. 

  Customer Answer

  Date: 09/28/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *****
  

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bundle package will walk you through my experience. I am requesting the reimbursement of the tires I purchased that they never aligned properly(at all) and the damage they did trying to torch off my rods that I had to bring to the dealership to saw off, replace and do a confirmed alignment. Also for the inconvenience of me having to go back to dealership twice I needed a rental car to commute to work since the parts had to be ordered. Total: $1482.02.

  Business Response

  Date: 09/16/2024

  Thank
  you for reaching out to us! We have created a customer service escalation
  ticket for the regional manager to review. For your records, the customer case
  # is ***********. Please allow 72hr for the regional manager to review
  the case and reach back out to you. Thank you for being a valued Tire
  Discounters customer, we will be in touch soon!

  Business Response

  Date: 10/01/2024

  According to your customer service case, you have had several email correspondence with the Regional Manager as requested. The most recent email that I'm seeing was sent to you on 9/26 at 3:42 pm, which included the following message: "...looking over your case as a good faith TD is willing to refund $471.83 for the alignment and 1/2 of the tie rod end purchase from N*** M**** Chevrolet, plus a $185 gift card for 1/2 of the tires paid for in July." 

  Customer Answer

  Date: 10/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be sure to notify BBB if and when the spoken reimburseiment package has been received. From there, once confirmed, I'd be happy to close this case, once they follow through. 
  
  
  
  Regards,
  
  
  
  ******* ******
  

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 4 new tires from tire discounters that came with free alignment. They did not tighten down the bolts letting the alignment go bad the first time I drove. Unaware I drive around for a month ruining my brand new tires

  Business Response

  Date: 09/12/2024

  Thank
  you for reaching out to us! We have created a customer service escalation
  ticket for the regional manager to review. For your records, the customer case
  # is *******-**. Please allow 72hr for the regional manager to review
  the case and reach back out to you. Thank you for being a valued Tire
  Discounters customer, we will be in touch soon!

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the service I received at the *** ******* ** location (*** ** ***** ****** ****) regarding the recent maintenance of my two vehicles. My experience included deceptive business practices and poor workmanship, both of which were compounded by terrible customer service.
  
  The timeline of events for the first vehicle is as follows: On August 22, I ordered tires online and scheduled an appointment for August 23. After dropping off my vehicle, I was informed that the warehouse did not have the tires and was told they would be available by August 26. After no calls from the *** ****** store, I followed up on August 28, I learned I could drop off my vehicle again on August 29, which I did, and I picked it up that same day.
  
  During this process, I was led to believe that an $80 instant credit was available when scheduling the tire replacement. However, when I inquired about the rebate, Chris informed me that it was a manufacturer rebate I would need to process independently. Additionally, I noticed a $40 delivery charge on my invoice, which Chris could not explain, and subsequently credited to my second invoice. To further exacerbate the situation, the price of the tires purchased was lower, $233.00 online vs. $248.00 in-store, than what was charged on the final invoice.
  
  Given these concerning issues, I request that you investigate this matter and address these practices to restore my confidence in Tire Discounters.

  Business Response

  Date: 09/09/2024

  Thank
  you for reaching out to us! We have already created a customer service
  escalation ticket and the regional manager will be reaching out to you shortly
  to discuss. Our apologies that we did not meet your expectations, talk to you
  soon!

  Customer Answer

  Date: 09/09/2024

  Better Business Bureau:
  
  
  
  I have examined the response from the business concerning complaint ID ******** and conclude that it does not adequately address my concerns.

  The response falls short in both detail and substance, and their indication of a future response is inadequate. To date, I have not received any communication from them to discuss these issues.

  
  
  Regards,
  
  
  
  ***** *******
  
  

  Business Response

  Date: 09/19/2024

  According to your previously opened case, **********, you have spoken to the Regional Manager of this location several times as well as have received 5 emails to the address you have provided in this complaint. On 9/11 at 2:22pm you were sent an email response with the following message: "...We will refund the difference between the tires which is $60 on the *** and for the *** ****** we will refund the part and labor on the ball joint where the boot was cracked as long as the part is returned and also the alignment. The total would be 547.08 plus tax as the total refund.". If you have any questions or concerns please reach out to the Regional Manager who has been working with you diligently in the effort to resolve this issue. Thank you. 

  Customer Answer

  Date: 09/23/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The recent response comes across as insincere. It follows a conciliatory message that suggests a lack of awareness on their manager's part regarding the issues with ************** (***) and the significant quality and workmanship concerns with ************** (***). A third-party mechanic has evaluated and addressed the critical safety issues that arose from your company's previous work, but the situation has since escalated. As of this morning 09/23/2024 10:29AM, their manager has not yet acknowledged the scope of work required to restore the vehicle to a safe operational state.
  
  
  Regards,
  
  
  
  ***** *******
  
  

  Customer Answer

  Date: 09/23/2024

  Good afternoon.

  I appreciate your understanding regarding the confusion. I brought two vehicles to this vendor: The ***, which is about a tire price match discrepancy of $60, and the ***, which has significant issues related to poor workmanship, improper installation, and safety concerns.

  After taking the *** to this vendor for repairs, I had to engage another vendor to properly inspect and fix the problems they created, leading to increased costs and delays on my end. Consequently, I am revising my compensation request to include a full rebate for the *** services amounting to $1,021.61, plus the $60 for the ***.

• Initial Complaint

  Date:08/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing to you on behalf of my father **** ***** ###-###-####. He asked me to file this claim. He is an 88-year-old disabled veteran who was taken advantage of and screamed at by Bill R*** the Sales Manager of Tire Discounter (located at **** ****** *** ******** ** ***** - ###-###-####).
  I am attaching all information below as the space provided will not allow me to address what happened. The manager involved has had complaints about his ANGER ISSUES prior to my complaint .

  Business Response

  Date: 08/31/2024

  We empathize with the situation; however, there is a warranty process that must be followed. Unfortunately in this case due to the customer taking it upon himself to have another company install a new set of tires, we were unable to follow the manufacturer warranty replacement process and were unable to evoke the warranty on his behalf with the manufacturer.  Due to this, Tire Discounters considers this matter closed.

  Customer Answer

  Date: 09/01/2024

  Better Business Bureau:
  
  
  To answer your question, I have called numerous (about 15 times) and they will NOT give me an answer. 
  
  
  Regards,
  
  
  
  **** *****
  

  Business Response

  Date: 09/07/2024

  Attached is the ******* warranty catalog as requested. Again we empathize with the customers situation but we are unable to follow the manufacturer warranty replacement process therefore can not redeem the warranty on behalf of the customer. Due to this, Tire Discounters considers this matter closed.

  Business Response

  Date: 09/19/2024

  Please see the flow chart found on page 11 of the attached document. In order to redeem the warranty, the defective tires must be shipped to the manufacturer for a physical inspection.

  Business Response

  Date: 09/20/2024

  After the initial purchase,
  the customer returned reporting vibration at speeds of 45+mph. This problem is indicative
  of a balancing issue. Before claiming a manufacturer defect, we must rule out the
  possibility of human error and mechanical failure. The first step is to rebalance
  the tire. If the issue continues, the second step is to attempt to balance the
  tire using a different machine. If both attempts fail, the final step is to use
  a road force balance machine. According to the customer complaint, they returned
  to our location only twice before going to another company to have the tire
  road force balanced and ultimately replaced.  Because of this, were unable to follow the warranty
  replacement process therefore can not redeem the warranty on behalf of the
  customer. Any licensed ******* dealer would be aware of the warranty
  requirements and that replacing the tires without authorization from the manufacturer
  would result in the denial of a claim.
  As an example of what
  is sent by the manufacturer when filing a defective tire claim, I have reached
  out to ******* and have attached their email response as well as the pdf file
  that is referenced. 

  Customer Answer

  Date: 10/06/2024

  Road Force Test

  Business Response

  Date: 10/15/2024

  Thank you for this additional information. I've added this to your previously opened customer service case so we can attempt to file a warranty claim with the manufacturer. Please be aware that we can not guarantee that this information will be accepted or that the claim will be approved.

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,
  
  I am writing to formally lodge a complaint against Tire Discounters, specifically regarding a damaging incident that occurred during a service visit at their ***** ***** location in *******, TN on July 3, 2024. The technician’s negligence in adding oil to the coolant reservoir and coolant to the windshield wiper fluid reservoir resulted in significant damage to my mid-engine 2023 ********* ******** which is now undrivable.
  
  Oil was mistakenly added to the coolant reservoir, leading to extensive contamination of various engine components. Additionally, engine coolant was incorrectly added to the windshield washer reservoir.
  
  I discovered this issue and took my ******** to S**** ********* on August 16, 2024. Their assessment confirmed that oil had been introduced into the coolant system, and they noted that there was no evidence of a blown or leaking gasket, thus ruling out engine defects as the cause. They also identified the error of adding coolant to the washer reservoir. The repair required to rectify this issue is not covered under warranty as they could not find any malfunctions, leaving me to bear the significant financial burden of the repair.
  
  Following this incident, I contacted Tire Discounters’ ***** ***** location on August 22nd. I spoke with the Store Manager, who promised to send a copy of the company’s “Double Signoff Policy,” as he was adamant that this mistake did not happen at his location while stating that the shop does not top off fluids although my receipt shows that this service was performed. In addition to his untruthfulness (I had a third party on the call as a witness), he failed to provide us with this policy. I then contacted Tire Discounters’ Corporate Office on the same day, where I spoke with Willie on a recorded line at 1:39 PM CST. Willie assured me that I would receive a response from the Regional Manager within 24-48 hours, but more than 48 hours have passed without any follow-up.

  Business Response

  Date: 08/29/2024

  Thank you for reaching out and I apologize for the delay. According the customer concern case you had opened, ***********, the Regional Manager has spoken to you and advised that we are currently waiting on video footage to be pulled and reviewed of the incident. Again we apologize for the delay and appreciate your patience while we work to resolve this issue.  

  Business Response

  Date: 09/24/2024

  According to your customer
  concern case, you spoke to the Regional Manager on 9/12/24. During that conversation,
  you were advised that Tire Discounters has denied responsibility for your claim.
  If oil had been added to the coolant reservoir during the customers’ July 3rd visit, overheating issues would have occurred much sooner than almost 2 months
  later. Tire Discounters considers this matter closed and will not be
  investigating further.

  Customer Answer

  Date: 09/27/2024

  Dear BBB,

  I want to take a moment to express my sincere gratitude for your assistance in addressing my complaint against Tire Discounters. Navigating disputes with a large organization can be incredibly challenging, and your intervention is appreciated. I have reviewed the business's response to complaint ID ******** and have determined that this does not resolve my complaint due to the falsehoods provided in the business's response. For your reference, the reasons for rejection are included below.

  Tire Discounter’s responses have been full of inaccuracies. Their most recent inaccuracy is the claim that it took two months for me to recognize the issue with my vehicle after their service on July 3rd. This is simply untrue. The problem was first identified by a professional mechanic on August 16th, which resulted in me taking my vehicle to a ********* dealership the same day. The diagnostic information explaining the problem was first shared with me on August 22nd, at which point I promptly notified John Thompson at Tire Discounters of the situation. It’s important to note that the ********* Certified Technician explained that the oil, which was recklessly placed in my coolant reservoir, would take approximately 30 days to circulate through the car’s coolant system, depending upon my level of driving, meaning the problem would not have been evident any sooner.

  While Tire Discounters asserts that a Master Certified Technician would not make such an error, it is crucial to acknowledge that even highly skilled professionals can make mistakes. The diagnostic report and other information from multiple Certified ********* mechanics clearly state that oil contamination in the coolant reservoir is an outcome of improper service. This is particularly relevant as Tire Discounters was responsible for my vehicle’s last oil service, which directly correlates to the issue at hand. Given that they were the most recent service provider, they are the source of the contamination issue. Their claim of following strict procedures does not negate the fact that they were the last to handle my vehicle’s fluid services, making them liable for any resultant damage.

  Moreover, Tire Discounters’ response does not address a separate instance of negligence: a wheel lock was left attached to one of the lug nuts after their service. This oversight suggests a lack of attention to detail, raising concerns about the thoroughness and accuracy of their service. If such a fundamental aspect of service was mishandled, it is plausible that other critical aspects, such as proper fluid handling, were also neglected. Despite the considerable disparity in resources between a consumer and a major company producing revenues of $10M, it is crucial that principles of fairness and accountability prevail. Tire Discounters promotes a commitment to the "Wow experience" on their website, which includes a promise: "If we make a mistake, we own it. No excuses." I firmly believe that this standard should be upheld.

  While Tire Discounters considers this matter closed, I want to emphasize that it is not resolved. A fair and equitable solution will resolve this matter. Thank you once again for your support and for advocating on behalf of consumers. Your efforts are greatly appreciated.
  

  Respectfully,
  ****** ******