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Tire Discounters, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Tire Discounters, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 112 Customer Reviews
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Review fromFelix R
Date: 11/28/2024
1 starFelix R
Date: 11/28/2024
I went in on to the Galbraith Avenue Tire Discounters in Cincinnati, on 11/18/2024 to have my right rear temporary tire replaced. I had a flat earlier that day and was running on the temporary tire. I told them to replace both rear tires, they did. Then they told me all 4 sensors needed TO BE REPLACED. when I complained that the front sensors were fine, in fact I had a sensor light issue last month and paid money to have them fixed. They insisted that the sensor lights go out once in a while and wanted to charge me $90 each to have them replaced. I couldn't buy my own sensors at a lower price and have them install them, it had to be theirs. The cashier and the manager are both dishonest people. I know they wanted to rip me off. I'm a minority and i know they saw me and said "cha ching! lets get this guy." So dishonest, rude and so unprofessional. When I complained to the manager that this was a scam, he told me to hush up. If I continued to complain, he was going to order his mechanic to stop working on my car and go inside. I had to apologize and told him I would be quiet. This was so dishonest and I'm 62, I almost had a heart attack. The mechanic fixed the dash light sensor issue and I was left wondering "How could they first tell me they needed to be replaced, then the sensor light didn't come on anymore?" What did they do to fix it without replacing the front sensor lights? Very dishonest and I'm very disappointed.Tire Discounters, Inc.
Date: 11/30/2024
Thank you for reaching out to us! We have already created a customer service escalation ticket and the regional manager will be reaching out to you shortly to discuss. Our apologies that we did not meet your expectations, talk to you soon!Review fromJosh E
Date: 11/25/2024
1 starJosh E
Date: 11/25/2024
Normally I would have nothing but great reviews for this location. I have purchased all my tires, oil changes, and had mechanic work done from these guys. However, today has changed my view and I will not be returning. I have been doing business with this location probably 10 years. My most recent transaction was purchasing tires for my wife's truck. Today, I was taking my F-150 in for a tire rotation, balance, and oil change. The woman working the counter took my info and went to get the miles off my truck as usual. She proceeded to tell me, the oil change, tire rotation, and balance would be over $200.00. She said, one it was because I didn't purchase the tires there(It's a new truck), and two there is a up charge for them being 35x12.50. She said the "boss man" said to do it. The previous oil change and balance was no where near that. She said, the last employee must have thought they were purchased with them. Needless to say, I will be finding me another tire shop for all my needs moving forward. Totally bad business Tire Discounters! You guys have always been fair until now.Tire Discounters, Inc.
Date: 11/30/2024
We apologize for not meeting your expectations ****. We pride ourselves on delivering outstanding customer service and would like to gather more details from you to address your concerns. Please email ******************************** with details about your experience, invoice #,and provide your contact information. We look forward to hearing from you soon!Review fromChris S
Date: 11/20/2024
1 starChris S
Date: 11/20/2024
My wife got four new tires put on about a month ago. Long story short they somehow filled the front left to over 90psi…. The manager said he would make it right “150%” ….. he never showed up when he said he would and the laborers there aren’t the brightest. They used to be a good business to deal with. Now, as I’m reading these other comments, hopefully they get their stuff together. After all, the are dealing with family safety while being this negligent.Tire Discounters, Inc.
Date: 11/30/2024
Please email us at ******************************** with a copy of your review and the phone number used for the visit. We'd like to investigate what happened so we can work to fix this for you and our future customers.Review fromAnthony H.
Date: 11/13/2024
1 starAnthony H.
Date: 11/13/2024
11/13/24 On 11/11/24 at 9 am I take my vehicle to tire discounter for front brakes service I ask the store manager how long it would take he told me one hour and half I waited 4 hour The service tech test drive I pay as I was driving home I came to the stop light I have a scary experience when I apply the brakes the vehicle couldn't stop I push brake pedal to the floor and the vehicle was still Rolling. Half hour later I took it back there was no brake fluid in the tank and the brake line was damage the management is very incomptent . ******* ******Tire Discounters, Inc.
Date: 11/30/2024
Wed like to investigate this for you, *******. Please email your contact information and a copy of your review to ******************************** we would greatly appreciate it. Thank you for letting us know!Review fromClifford W
Date: 10/27/2024
1 starClifford W
Date: 10/27/2024
Ive always had positive experiences with Tire Discounters, but my recent visit was very disappointing. I purchased two tires and was promised a Veteran discount. However, AFTER signing for the work on their signature module, I received the receipt and noticed they applied a $50 discount but also added a $49.98 road hazard warranty that I did not want. When I asked to have the warranty removed, the store manager informed me that the sale was finalized and he couldnt issue a refund due to corporate policy. This experience has left me frustrated, as there was no mention of a road hazard warranty. I did not receive the paid invoice to review until after signing.--Tire Discounters, Inc.
Date: 11/09/2024
Please email us at ******************************** with a copy of your review and the phone number used for the visit. We'd like to investigate what happened so we can work to fix this for you and our future customers.Review fromHeather R
Date: 10/21/2024
5 starsHeather R
Date: 10/21/2024
Had 4 tires put in today during my lunch break ! Service was excellent
Elizabethtown KYTire Discounters, Inc.
Date: 10/24/2024
Thank you for the 5-star review, we are soooo glad you received excellent service.Stay safe out there!Review fromTerri H
Date: 10/14/2024
3 starsTerri H
Date: 10/14/2024
I had My driveshaft replaced at the store on Ferguson they removed the muffler, installed it the next day the mufflers in two pieces on my day off one week later I go back there’s no technicians to even work on the car another tire discounters the chain, and the manager refused to work on my car where it was clearly something that they didn’t do so they were not responsible. It is not screwed back together the muffler is only couple years old so don’t trust the chain thinking that one store is a company driven they will not do it. The other store said they are not responsible for another store , so they are not customer driven business.Tire Discounters, Inc.
Date: 10/24/2024
We apologize for not meeting your expectations *****. We pride ourselves on delivering outstanding customer service and would like to gather more details from you to address your concerns. Please email ******************************** with details about your experience, invoice #,and provide your contact information. We look forward to hearing from you soon!Review fromRicky S
Date: 10/11/2024
1 starRicky S
Date: 10/11/2024
So I went to tire discounters to get a set of four tires and an alignment plus a power steering leak fix, which I already knew where it was coming from but when I took it there, they called and said that I needed my tie, rods and outer tie rods replaced when I just replaced them Two weeks prior to it and then they said I need an all new power steering pump when I did not, but I did not get the call. They called my uncle who was paying for it so therefore I could not decline services. And Lost out on $1200 because of itTire Discounters, Inc.
Date: 10/24/2024
Please email us at ******************************** with a copy of your review and the phone number used for the visit. We'd like to investigate what happened so we can work to fix this for you and our future customers.Review fromBrittney P
Date: 10/08/2024
1 starBrittney P
Date: 10/08/2024
I wouldn’t even give one star. I blew a tire on the interstate and the closest place to take my vehicle was Tire Discounters off of Michigan Road. As simple as a tire replacement could be it was not. First the employee changing my tire came in and asked where to find the vehicle PSI. This should be common knowledge for a TIRE place. Tire PSI is on the inside of most vehicle doors. Then upon leaving there was a terrible screeching noise. I backed my vehicle up and asked the same service tech what the sound was coming from. His response “ I don’t know we didn’t pull it in to look at it we just replaced the tire. The noise was already there.” I trusted that statement and genuinely thought I messed my car up after blowing my tire out on the interstate. I immediately took my car to another shop and upon looking at my vehicle they notified me that the screeching noise came from the tire size being too large. This is a standard size vehicle tire. How can someone have this much negligence. I took and additional 4 hours out of my work day to handle this mistake they made.Tire Discounters, Inc.
Date: 10/24/2024
Please email us at ******************************** with a copy of your review and the phone number used for the visit. We'd like to investigate what happened so we can work to fix this for you and our future customers.Review fromHarold R
Date: 09/30/2024
1 starHarold R
Date: 09/30/2024
I bought a set of ******** at Tire Dicounters a couple of years ago. They came with free rotation which I take advantage of every now and then. This past Saturday I dropped in to see if they could do a rotation. Didnt have enough technicians but I could wait for a couple of hours for them to do the rotation. I asked the manager about having it done on Monday. Fine said the manager; what time would you like the appointment, we are available all day. 11:30 said I. Arrived today at 11:25 and was told that they had a tech call in sick today and it would be awhile before they could get to it. I stated that I would wait. Forty minutes goes by, no vehicles have left the shop and I figure that the way this is going, I will be there until 3 or 4 oclock. I go to the desk and ask for my keys back and and told the guy at the desk that I will take the car to *** ******* where they observe appointments. By the way, while I was sitting there a young man walked in and got a price on one tire. The tire was $147.00 but with all of the additional charges that the threw on, it came out to around $220.00. I bought my last set of truck tires at ****** and everything was included. I priced out a set of tires for the car just for fun today and discovered that I can save over $300.00 by buying the tires at ******. Once upon a time I bought all of my tires at Tire Discounters, but after today, I will probably never set foot inside a Tire Discounters again. Sad to see what used to be a great tire store go to the basement.Tire Discounters, Inc.
Date: 10/24/2024
We apologize for not meeting your expectations (customer name). We pride ourselves on delivering outstanding customer service and would like to gather more details from you to address your concerns. Please email ******************************** with details about your experience, invoice #, and provide your contact information. We look forward to hearing from you soon!
Our apologies for not meeting your expectations! Thank you for the feedback, we appreciate you taking the time to submit a review. We’d like to share your experience with the store so that we can try to minimize wait times and investigate the pricing discrepancy you mentioned. If you could please email your contact information and a copy of your review to *************************** we would greatly appreciate it. Thank you for letting us know!
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