Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,050 total complaints in the last 3 years.
- 334 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Direct deposit payment not with in two days earlier
Business Response
Date: 02/26/2025
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
********************
February 26, 2025
Better Business Bureau
***************
*****************
Re: BBB Case #: 22979062
Huntington Case #: 01828837
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** *****, which we received on February 24, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ****** ***** promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to ****** ***** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 02/26/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** *****Initial Complaint
Date:02/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Twice, Huntington Bank has misguided me into believing I would be a candidate for their credit card. And twice I have been denied. Since I have my checking account with them I was hoping to add my credit card to consolidate all my banking and close the ** account. The big issue is NOT that I was denied but that I was misled and every time I apply my credit score is affected. Please remove me from your ads and restore my credit score to what it was prior to the two applications I submitted.Business Response
Date: 02/24/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
February 24, 2025
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 22972578
Huntington Case #: 01848499
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ******, which we received on February 21, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington National Bank allows you to open an account online, offer you a promo bonus of $600 if you deposit 25K, then as soon as you transfer 25K they lock your account access and ask you to COME IN PERSON TO A BRANCH (to **** or PA) no matter where you live in the country.
Nobody on the phone would talk to you once the account online access is locked, and there is no method of contact through email or a contact-us form online, and no online chat. They want me to drive 7 hours to a branch, for "additional verification".
This happened to me TWICE since I opened the account about 1 month ago.Both times happened after I initiated transfers of 25 K INTO MY HUNTINGTON BANK, from my 2 of my other other bank accounts. They have a 25K limit per day of ACH transfers, but only 10K maximum per transfer, so to comply with the terms of the offer you needing to transfer 25K, you are forced to make 3 transfers (10k+10K+5K). This "spooks" their fraud department and they block your account access without notification. You find out when you try to log in, the very first try you get a message that "your account is locked for "too many login attempts" - which is a LIE - you get this the very first try.
I wouldn't call it a LIE if it hadn't happened to me twice. It's a pattern. Their online software defaults to "too many tries" as opposed to telling you the true reason why your account is locked (the reason being because their fraud department ***** and it automatically locks your account fro making 3 big transfers one after another)
The first time it happened, their "socialmedia employee" was able to work with them to unlock (because, again nobody at Huntington would talk to me..and kept telling me that I need to come to a branch in person (drive 7 hours) ...so I had to reach out to their social media).
Unfortunately on my first transfer I transfered into the wrong account (savings) instead of checking, so needed to transfer into checking, but they blocked account.
Business Response
Date: 02/20/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
February 20, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22966567
Huntington Case #: 01839095
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******** Manta, which we received on February 20, 2025
,for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 02/20/2025
I was contacted by "******* *****" (phone ************) who called me at ************ at 12:20pm EST today, Feb 20, 2025.
He only said "he will look into it and get back to me".
On a side note, ******* is someone I previously spoke with, to resolve the first time (few weeks ago) they locked my account (after my first 25k transfer into my new Huntington account, they locked my account and I had to reach to *********************************************************** - found on their ******** page - then ******* called me to tell me they unlocked it.)
Initial Complaint
Date:02/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I first opened a new Platinum Perks Checking account online mainly for the $600 bonus. After a few weeks we went to the branch office (**********************************************************************************) to add my wife as joint owner. The banker closed the existing Platinum Perks Checking account and opened a new Perks Checking account for us without telling us that will disqualify the new account bonus since we had an existing account. The reason for me to open a Huntington account is to get the bonus. Since then, we set up direct deposits, and had monthly total deposits $1,000 for more than 6 months, also had more than $25,000 total relationship balances. But we had not received the stated bonus ($600 for Perks Checking, $400 for Perks Checking). I called and went to the branch office, the banker told me to call the customer service since I first opened the account online. But the customer service told me that need go to the branch since this was a mistake by the branch office staff. I went to the branch office again at 2/11, the banker did some research and told me that he would work with the original banker who opened my current Perks Checking account and sending email to the back office. Then the banker called me at 2/13/25 and told me that I will NOT get the bonus and the case is closed. This issue was caused by Huntington bank staff by closing my old account without telling me that would disqualify for the new account bonus. But the **** had NOT admitted their mistake and not willing to give me the stated bonus. That's unacceptable.Business Response
Date: 02/21/2025
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ****, which we received on February 20, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved to ******* over a year ago and updated my 3 accounts at ********************** with my new address. Well, as it turns out my online address change ONLY updated my personal accounts and not my business account.After hours and hours of speaking and going round and round with Huntington customer service, their separate business customer service, and branch ***resentatives, each department telling me to talk to the other one for help, nobody could help me to update my business address without physically going to a branch which is IMPOSSIBLE since I live in ******* and the branch is in ***********, I decided to move everything out and close the accounts. I was successful in moving the funds out but ridiculously, I am now running into the same problem trying to close the business account even though it has a zero balance. I dont want be charged fees for having an account below their minimum balance threshold, which Im sure will happen unless this is taken care of quickly. When I called customer service to take care of this, I waited on hold for an hour and then was told that I would have to talk to their business customer service to take care of this. On hold again. Once I talked to a business customer service *** (who wasnt very friendly and totally ignored my complaints), and they said I could only do this by talking to someone at the branch. When I talked to *** at the ********, IL branch on **********, he said that only customer service can close an account over the phone and wanted to transfer me there. He was very rude to me and dismissive of my situation, and I told him so. Does anyone at Huntington know whats going on? It doesnt seem like it because this has been my typical experience with them. **************** people who are rude and unhelpful. I would have stayed with Huntington if my dealings with you werent so aggravating. You already lost me as a customer. Now, I just want to close my account. Why is that so difficult?Business Response
Date: 02/18/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
February 18, 2025
Better Business Bureau
******************************************************************
Re: BBB Case #: 22956709
Huntington Case #: 01844734
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington).We are writing in response to the complaint you forwarded to us regarding **** ********* which we received on February 18, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact **** ********* promptly to acknowledge the complaint, and upon completion of our review, will provide ****** ******* response directly to by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 02/20/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22956709
I am rejecting this response because: I still have not received any correspondance or communication from Huntington Bank. If I do and am satisfied, I will accept and close my complaint. Please do not close this complaint until it is resolved. Thank you.
Regards,
**** *********Initial Complaint
Date:02/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or around February 3, 2025, I began experiencing daily transactions being pulled from my account. I contacted customer service, who placed a stop on the transactions. Initially, I thought everything was resolved, but the transactions continued. Over the following days, I spoke with their customer service team, who advised me that I might need to visit a local branch to obtain a new account number.I went to the branch on Thursday, the 13th, and spoke with ******* at the ********** branch. He opened my new account with the new account number and informed me that he would call me daily regarding the other account and the transactions attempting to be ********* always, I was thoroughly satisfied with Huntington Bank. I expressed my gratitude to my wife for the bank I had. I completed my day without any stress, running payroll and finishing my tasks. However, on the 14th, I was unable to access my account to check if payroll had cleared. I contacted customer service, who informed me that they were closing my accounts due to risk. I requested to speak with someone in management, considering the millions of dollars of revenue I had generated and the few transactions I had encountered issues with. Unfortunately, I never received a response from anyone in management. I even engaged in a text conversation with Brijush from the Thornton branch, who promised to get back to me but failed to do so.This situation has put my business in a precarious position, and I would like to reopen my new account, along with my other business and personal accounts. I had never had a single negative experience with Huntington Bank until this incident.Business Response
Date: 02/18/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
February 18, 2025
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 22945209
Huntington Case #: 01843145
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *****, which we received on February 18, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:02/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I originally filed a dispute after reviewing my bank account to find fraudulent transactions on it, Huntington declined the refund stating it was not fraud. My card was used in ******* and Im in ********. Have not left the state. The refunded one of the transactions but not both. Not only did they not refund the fraudulent charge they didnt close my debit card when I reported it. I have since closed my account as I cant have my money taken and my financial institution not protect me.Business Response
Date: 02/19/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
February 19, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 22944284
Huntington Case #: 01844342
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** Dagemhart, which we received on February 18, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 03/03/2025
BBB called the consumer using an automated calling system. The consumer replied with a text message with the number 1 indicating that their complaint was resolved and could be closed - see below for details:
************** Dagemhart, ***** 22944284 The Huntington National Bank Mar 3, 2025 11:25 AM Customer Answer
Date: 06/24/2025
I filed a complaint prior due to the company not issuing a refund on a fraudulent charge, the company agreed to issue a check however I have not received the check, I was told to fill out a form stating I never got the check and they would issue another one she (****** ******) requested I go into the branch to take care of this she sent me the form to print sign and get notarized myself, I asked ****** ****** if I could get the check at the same time she said no it had to come out of the fraud department. The nearest location is ******************************************************************************* through Docusign due to the nearest location being so far away she said no. As of today I have not gotten the check and only been given the run around about it. This has caused an abundance of hardship financially during these hard times. The financial institution does not have empathy around the troubles its causing people. Everything about this institution has been difficult.Business Response
Date: 06/24/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
June 24, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 22944284
Huntington Case #: 01951450
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** Dagemhart, which we received on June 24, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:02/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased an RV from Shabbona Creek RV in November and took a partial loan with Huntington National Bank. We paid off the loan on 1/6/2025 and we requested our title. The clerk from Huntington said the title was mailed out on 2/3/2025. After many inquiries to Huntington requesting where our title was at we went to the *** on 2/14/2025 and the person that waited on us told us to definitely file for a lost title that we had waited long enough, The filing fee for the lost title was $50.00 that we paid for. This fee should be Huntingtons because I never received my title and I paid for license and title transfer fees when I bought it on November.Customer Answer
Date: 02/14/2025
I think that you have this in the wrong category. We are not asking for lost wages or damages of that kind, l am asking to be reimbursed for the fee that it cost me to process the title to my RV that Huntington Bank lost. When I contacted my local BBB office the lady whom I talked to told me that I had a valid complaint. If Huntington Bank would have put a tracking number on this piece of mail that had my RV title like my wife asked them to do this would not have happened.Business Response
Date: 02/18/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
February 18, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22941685
Huntington Case #: 01843330
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** *******, which we received on February 18, 2025
,for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 02/18/2025
Mr. ******* called and stated HNB called him and said they would be mailing him a $50 check. He said ok to closed resolved based on his contacting BBB by phone.Initial Complaint
Date:02/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in February 2024, I called 8 times through out multiple months trying to get paper work for my beneficiary. I finally got the paper work after 3 months of phone calls. Because of this experience I decided I want to close out my account and move everything to a local bank. During December I talked to 6 people over three months and I still don&#**;t have my paper work to transfer over. Not only was there this issue, but when I could send paper work back and I was asking if I could send through a registered mail, but they did not want to accept it. I have made multiple attempts to send the information over. I left a professional voice message asking for some kind of correspondence, but they never call me back. If there was some way I could communicate with them while I&#**;m at my bank and we can work with the agents or bankers to make sure it is done electronically all in one day I would be ok with that, but the fact is they never send me anything so I can even start. It is entirely unprofessional.Business Response
Date: 02/14/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
February 14, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22941314
Huntington Case #: 01842931
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ******, which we received on February 14, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 03/06/2025
BBB transcribed from handwritten letter received via US Mail:
Re: BBB Complaint ID#******* against Huntington National Bank. Thank you for immeidate action on my behalf!
I wans to make sure you have all the background info on this complaint:
1) I only wanted to change the beneficiary (illegible) on my account - Last year. So I called and spoke with several different people on Feb 5th, Feb 12th, Feb 26th, Mar 4th, Mar 11th, March 19th, Mar 22nd, and Apr 15th before receiving the correct ppwk 2 wks. later.
2) because of all those problems I decided to close out the acct and transfer the money into an account with my local bank - Commerce. Per my paperwork, the first day I could start this process was 11/20/24. So I called that day to start the process. I calle *** 11/20/24, 12/5/24 & 12/10/24 and more attempts folllowed. Six different people over the three months.
3) I called the local BBB on Feb. 14th and spoke with ******* - Extremely helpful. About four hours later I received a message, *******, Huntington Bank. I called him back. He just waned me to know he's "working on it."
4) On Tue 2/18/25 ******* told me that I had to get a 'transfer request form' from my bank, they had to fill it out and then had to mail it. 3 months. Now, I only hope this information is correct.
5) On Wed 2/19/25 I went to Commerce and they took care of my ppwk, which would be mail on Thursday 2/20/25. Without Michaels hlep (Local BBB)!! (not out of the ***** yet) Could you imagine my daughter trying to finalize financial issues due to my death, e.g. arranging a funeral and dealing with Huntington's B.S.?
THANK YOU!
PLEASE NOTE: You had my address as *****************************; My address is ************************
Sincrely
*** ******
2/24/25 Mon
Initial Complaint
Date:02/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 8th 2025 $2,000.00 was taken from my checking account. It said ****** * Ninjacatdad.
I have contacted the bank several times. They told me they denied my claim because the ** addresses matched. I also have contacted ****** a couple of times because it didn't show in my ****** account. I contacted ****** today and spoke with ******. She found the transaction and told me the money was sent to **** ******. She told me that Huntington would have to be the ones to get my money back.
I called Huntington back today and spoke to someone who gave me to his supervisor. His name is ******. He was very rude to me. He said do you know why we denied your claim? I said I was told because the ** addresses matched. He said that's why we are not giving you the money back. I said so you think I faked this whole thing? He said that's why we aren't refunding your money. I said you better quit accusing me, I didn't have anything to do with this. I told him I will take this to the president of Huntington bank if I have to.
I called Huntington today 02/13/2025. I spoke with a supervisor named Bunkie, she was very nice. I asked her if there was an email address for the fraud department that I could forward a police report to. She gave me the address and waited for me to send the email so she could make sure it came through. She confirmed that it was received
Business Response
Date: 02/14/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
February 14, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 22937629
Huntington Case #: 01842791
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** **********, which we received on February 14, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
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