Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,050 total complaints in the last 3 years.
- 334 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the previous four years, as an undergrad student at The *********************, the money left over from my student loans, after tuition was paid, was successfully deposited through electronic transfer into my Huntington account.
This year (August 2024 - May 2025) , the money that was left over after my tuition was paid for, to cover my rent, books, utilities, etc., was sent from the financial aid office to Huntington National Bank through electronic transfer and did not get deposited into my account. ********************* confirmed through their bank, ****************************, that both direct deposit transactions were delivered to Huntington National Bank, but did not get deposited into my account.
I have been in contact with Huntington National Bank for months, either in person at multiple offices or by calling their customer service number, only to be told that they do not see the transactions. Many times I was told to go back to ********************* financial aid office, but upon the financial aid office verifying that the money had been transfered, I have focused more on contacting Huntington to find the missing transactions.
I have provided the transaction information multiple times, only to be told upon calling back to follow up, that they did not have any knowledge about the missing tranactions.
Transaction details: $9,481.10 transfered on August 26, 2024 with tracking number ***************. $9,521.10 transfered on January 2, 2025 with tracking number ***************.
I still have not received either of these deposits and no one is helping me find where my money is.
Business Response
Date: 02/12/2025
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
February 12, 2025
Better Business Bureau
***************
*****************
Re: BBB Case #: 22929687
Huntington Case #: 01840586
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ***** ****, which we received on February 12, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***** **** promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to ***** **** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 02/12/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
***** ****Initial Complaint
Date:02/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington National Bank is Wrongly charging me for bank-purchased hazard insurance for my condo; this is despite my repeated submission of proof that I already have existing hazard insurance through the condo association.I need Huntington Bank to cancel the hazard insurance policy that the Bank purchased. I need Huntington Bank to acknowledge and annotate my account to show that I have hazard insurance through my condo association. I need Huntington Bank to recalculate my mortgage and escrow to NOT charge for bank-purchased hazard insurance.Background: I have provided Huntington Bank with proof of hazard insurance on more than 7 occasions over the past three months. I have emailed proof to the email address provided by Huntington Bank. I have uploaded proof of insurance documents to an online repository provided by Huntington Bank. I have mailed hard copies of hazard insurance proof to the address provided by Huntington Bank. Me and my wife have called Huntington Bank on four separate occasions. Twice we were told that the bank-purchased insurance would be cancelled within 48-hours of the call; but the bank-purchased insurance remains in place. My mortgage payment has been increased to pay for bank-purchased hazard insurance that I am not required to have, do not need, do not want.Business Response
Date: 02/12/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
February 12, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22929227
Huntington Case #: 01840612
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ******,which we received on February 12, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:02/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good Day, I am writing in regards to some overdraft fees on my account. I submitted a dispute over a week ago for two transactions what were never addressed. I completed the docusign and called back in regarding an update. They stated no update has been made to the case. I asked could I receive a temporary credit because I am continually receiving fees on this account and they stated not at this time. I have 5 children and sometimes I am barely getting by. Any amount of money that is taken from me causes a burden. I am willing to remove the overdraft protection from my account if that would assist in less fees. I asked for the fees to be removed because of the delay in the dispute and was told that's not possible. I would like to bring my account to a positive balance as soon as possible. I am asking for fee waiver please. My account is normally in good standing.Business Response
Date: 02/13/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
February 13, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 22929186
Huntington Case #: 01840542
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ****, which we received on February 12, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 02/14/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* ****Customer Answer
Date: 02/14/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* ****Customer Answer
Date: 02/14/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* ****Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my husband (Trenity) and i have a joint account. for the past couple weeks his check card has been randomly declined even though there is money in the account. i have called on five occasions to speak to huntington and each time was given a different excuse (world wide outage, account balance hadn't updated, the specific gas station he made purchases at was the problem, and finally that his purchases were "high risk" purchases). None of these things were true, there has always been enough money in the account and it is the same gas station he has been going to for years in our small town, and the purchase is usually under five dollars. because of these factors, there is no way it is considered high risk. Two of the five times that i have called huntington i have asked to speak to a manager. the most recent time this manager said repeatedly "i don't understand why this is happening" without offering a solution. She did state she would "put in a spending limit" in hopes that it would not come up as high risk anymore. She also stated he will get a text inquiring if the purchase was legit and all he'd have to do is respond that it is and he'll be able to use the card. this is ridiculous because he does not always have his phone on him and regardless he should be able to spend $5 at the local gas station without being questioned. My husband just tried to use his card at the gas station again and then at ******* and again he was denied. i am frustrated with the lack of response from huntington bank and i am hoping for your assistance with this problem.Business Response
Date: 02/10/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
February 10, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22920852
Huntington Case #: 01836828
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ******,which we received on February 10, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 02/21/2025
From: '***** ******' via Dispute Resolution - Shared Inbox <********************************************************>
Date: Thu, Feb 20, 2025 at 11:40 AM
Subject:
To: ******************************************************** <********************************************************>
I received an email from you saying the account is closed after Huntington stated they reached out, however they did not reach out. They called once, I was at work, I called back when I got home and have heard nothing back from them. They have done nothing to solve this problem
Yahoo Mail - Email Simplified
--Initial Complaint
Date:02/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
January 8th, 2025 I opened an account in December and tried to deposit a check January 7th, 2025 at Huntington bank. They said the ******$ check would be held until the 14th. The 14th rolls around and I find out the day after I deposited the check they force closed my account with no warning. But despite this they still desposited the 20, 000$ check and withdrew that ****** from the checking account from which the check was originally from. Now Huntington bank has the ****** and wont give it to me even though it was a (good check that cleared with zero fraud) or put it back in the account where the money originally came. The Huntington account I opened showed the money was deposited on the Jan 8th and Huntington withdrew it on the Jan 27th. I have been calling for a month And no one will resolve this matter.Business Response
Date: 02/10/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
February 10, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 22915646
Huntington Case #: 01837680
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******** *****, which we received on February 10, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 02/20/2025
January 7th, 2024 I opened a checking and savings account on 12/23/2024, went on a 2 weeks vacation for the holidays, and when I got back on 01/07/2025 I deposited a check of 20,000$ as an initial deposit to fund my account. I got a message from Huntington stating the funds from the deposited check would be held for 7 days and the funds would be released on 01/14/2025. On 01/14/2025 I received an email and a mailed letter from Huntington stating the funds were released and my account balance was 20,000$. When I tried logging into my Huntington mobile app to view my account I was met with an error message, so I called Huntingtons automated system and it said my account balance was zero. When called Huntington customer service to inquire about the zero balance, I was told I needed to go into the Huntington bank and provide documentation for the check I deposited. When I arrived at the bank they told me my account was forced closed the day after I deposited the check on 01/08/2025 and told me the check never went through and I would receive an explanation letter in the mail. But I had documentation from ********** and the account holder from where the deposited check originated stating THE 20,000$ CHECK WAS DEPOSITED AND HAD BEEN CLEARED FROM THAT ***** ACCOUNT ON 01/08/2025 AND THE 20,000$ CHECK HAS BEEN WITHDRAWN FROM THAT ***** ACCOUNT EVER SINCE. I have called Huntington bank at least 10 times and every single time I am told something different about what I need to do to resolve this. I do everything they tell me I need to do and then claim I need to do something different-this has been going on for a month. I dont understand how and why such a simple problem is being made so complicated. I just want this resolved and I want the money back that Huntington stole. My next step is to contact the courts and the News to resolve this because Huntington has the money but refuses to resolve this.Initial Complaint
Date:02/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online order in September 2024 from ********. After receiving confirmation emails I realized they where coming from an international warehouse. After watching the tracking for months, they claimed I signed for the package, I requested proof of delivery, they stated they could not supply any proof to me. I then requested a refund which they claim they have done but I have never received. I then filed a dispute with huntington bank & after a couple of months they are claiming they cannot give me my money because it is an unapproved purchase. Huntington bank said I would need to contact the merchant myself of which I explained there is no way to do that besides email which is only been the same response each time from the merchant. I am very upset that a $50.68 charge means so much to huntington bank that they don't care about a customer that has been with them for years.Business Response
Date: 02/10/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
February 10, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22913628
Huntington Case #: 01837410
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *****,which we received on February 10, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about December 13th we were notified via text that there could be some fraudulent charges on our debit card. I immediately called and confirmed these were fraudulent. The person who took the call recommended we go and review all charges over the weekend which we did. That following Monday we alerted the bank of a couple dozen charges we did not recognize. They opened 2 cases and credited us the amounts temporarily . They said it could take ***** days to investigate. By the time we went on vacation 12/24 I received a letter stating ALL the charges we disputed were VALID and the temp credits would be removed on 12/27.Again I called the fraud # and expressed my displeasure and asked what evidence they had that these were ours?? Even though the letter stated if we wanted further information to call the 800#, when we did they had no answers. So they opened the file again. I asked if I should get a police report and was told it would probably help. Mind you we were still on vacation and I couldn't get to our police station. Upon returning we filed the report with our local police. Even though I told the agent who opened the cases for the 2nd time that I couldn't get a report until we got back. His reply was that with Christmas and New Years holidays they would not be able to research and come to a decision by the time I got back. Well he was wrong. BY the time I came home from vacation I received additional letters stating the charges were valid again!!!!I took my police report, went into my local branch in *********, **** and had their manager open the cases yet again...this was on 1/14. On 1/21 I called in and asked for the status and if they had everything they needed. Their response....the cases were closed TWO DAYS LATER on 1/16 with the same result as the last two. While on the phone with the agent her suggestion was to get the actual physical report from the police (up to that time I only had a report#) and upload that report and attach to the case again.Business Response
Date: 01/31/2025
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
January 31, 2025
Better Business Bureau
***************
*****************
Re: BBB Case #: 22879115
Huntington Case #: 01831089
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ********, which we received on January 31, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ****** ******** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ****** ******** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 02/12/2025
******** ****** <******************************************************************************>
5:16 AM (2 hours ago)
to **********************************************************************************************
Pursuant to your email received below, we have NOT received any response. In fact, it was assigned, they replied, but the woman assigned left their company and now my complaint is still in limbo with no resolution.
****** ********
31887 Tradewinds Dr
***********************;
Re: BBB Complaint ID # ******** - ********************Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BBB transcribed from hard copy complaint form:
Fraudulent charges for over $10,000 were made on my debit card to **************, a site I never accessed. Despite numerous federal acts which indicate financial institution are required to cover fraudulent charges on its customer's account, ********************** refuses. It has been sued for this in the past. * please see follolwing pages for more details & supporting documents.
Complaint Details/Inquiry
This matter is in regard to fraudulent charges made to *************** on my Huntington Bank debit card, totaling over $10,000, for which the bank refuses to reimburse me. These fraudulent charges were not made by me, but rather by someone who does not have actual, implied, or apparent authority to use the card.
My account is at: **********************, ********************************. The **************************** is located at: The Huntington National Bank, P.O. ***************************************************************. One of the bank's reference numbers for this case is: ********. The bank has also designated the following reference numbers for this case: ******** and 23790282.
As you know, various federal acts and agencies require financial institutions to cover fraudulent charges made on its customers' accounts. These acts and agencies include: The Fair Credit Billing Act, ******* which stipulates that a customer's liability shall not exceed $50 for any unauthorized use of his/her card; The *************** Transfer Act (EFTA) which requires financial institutions to refund the money for unauthorized electronic transactions in personal financial accounts; The 1978 federal rule, Regulation E which requires banks to refund money stolen from a consumer account through an electronic payment initiated by another person; and The ************************************ (****) which recently stated that all unauthorized online money transfers--meaning any payment initiated by someone other than the customer and done without the customer's permission--were the bank's liability.
Further, that Huntington Bank has, evidently, frequently and inappropriately refused to refund money to its customers' personal accounts for fraudulent charges is evidenced by the class action lawsuit, Case 2-18-cv-01512-GCS-CMV, filed against the bank on 11/23/18.
In addition, as per the class action lawsuit referenced in the paragraph above, the bank's "fraud protection program" is both inappropriate and in violation of a federal act. [As per this class action lawsuit, the Uniform Commercial Code (UCC) requires financial institutions to cover fraudulent charges made on customers' accounts; and again, as per this class action lawsuit, that the bank requires its customers to buy its fraud protection to ensure that they are protected from fraudulent charges is in violation of the Bank Holding Act's (BHCA) Anti-tying provision-see Section 1972 (1) (A)].
Despite frequent communications with the Royal Oak branch of Huntington Bank regarding this matter, informing them of pertinent federal acts, and indicating that I did not make these charges and, in fact, never accessed the site to which they were made, the bank refuses to reimburse me for these fraudulent charges.
I would very much appreciate your contacting Huntington Bank to ensure that my account is
credited for all of these fraudulent charges, totaling approximately $10,000.
Please see pertinent documents from Huntington Bank, enclosed. Thank you.
********* Webb
************; **************************** ***** ******, Huntington *****, MI 48070
ALEXANDER VW
***** VERNON
HUNTINGTHBusiness Response
Date: 01/31/2025
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
January 31, 2025
Better Business Bureau
***************
******** OH 43215
Re: BBB Case #: 22878100
Huntington Case #: 01831030
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ********* ****, which we received on January 31, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ********* **** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ********* **** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 02/14/2025
From: **** ********* <*************************************************>
Date: Fri, Feb 14, 2025 at 12:42 PM
Subject: re: complaint ID ********
To: <**********************************************************************************************>Hello,In regard to complaint ID ********, re: ********************** refusing to refund my account for fraudulent charges made on my debit card for $10,500, I have received no ****** mail from it. The bank, however, did telephone me on 2/6/25, indicating that it refuses to reimburse me. This is clearly illegal for reasons outlined below.As you know, the bank's actions are unlawful, as they are in violation of various federal laws, including The Fair Credit Billing Act, *******; The Electronic Fund Transfer Act; the 1978 federal rule, Regulation E; and the Uniform Commercial Code (UCC). In addition, the ************************************ (****) has stated that all unauthorized online money transfers--meaning any payment initiated by someone other than the customer and done without the customer's permission--are the bank's liability.Given that this corrupt bank refuses to refund me for the funds that it owes me by federal law, what are my options? (And, please do give Huntington Bank your lowest rating, as it is an unlawful financial institution).Thank you,********* ****Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington bank took $545.89 from my account with no notice and no explanation when I called other than when I called they said I had a charge off account. I asked why they didnt notify me of anything. He said they dont have to. I want to know exactly what Im being charged for and I want to know why no one notified me that my money would be taken. I now have $13 to pay bills and feed my 4 kids for the next week.Business Response
Date: 01/31/2025
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
January 31, 2025
Better Business Bureau
***************
*****************
Re: BBB Case #: 22875158
Huntington Case #: 01830995
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ********** *******, which we received on January 31, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ********** ******* promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ********** ******* by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:01/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I mailed my January 2025 car loan payment on December 31. By mid-January, it had not arrived and Huntington called me about it. I spoke with a representative. Three bills mailed that day had not yet cleared and we had had bad weather so we both agreed that the bill might still arrive. We agreed that I would call back that Friday, January 17, and see if the check had arrived, and if not I would pay make the January payment at that point. The representative specifically said that I would not be charged a late fee if we handled it that way. I called January 17 and paid that day because the check hadn't yet arrived (it arrived the next week). However, on January 28, I received notice that I was charged a late fee for late payment. I also received notices that the late fee had affected my credit score. Huntington waived the late fee after I called and explained the situation. However, by acting against what the bank's representative said in the initial conversation, the bank has still caused my credit score to be lower.Business Response
Date: 01/29/2025
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
January 29, 2025
Better Business Bureau
***************
******** OH 43215
Re: BBB Case #: 22872386
Huntington Case #: 01828804
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ***********, which we received on January 29, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* *********** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* *********** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
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