Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,048 total complaints in the last 3 years.
- 335 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington bank took $545.89 from my account with no notice and no explanation when I called other than when I called they said I had a charge off account. I asked why they didnt notify me of anything. He said they dont have to. I want to know exactly what Im being charged for and I want to know why no one notified me that my money would be taken. I now have $13 to pay bills and feed my 4 kids for the next week.
Business Response
Date: 01/31/2025
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
January 31, 2025
Better Business Bureau
***************
*****************
Re: BBB Case #: 22875158
Huntington Case #: 01830995
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ********** *******, which we received on January 31, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ********** ******* promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ********** ******* by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:01/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I mailed my January 2025 car loan payment on December 31. By mid-January, it had not arrived and Huntington called me about it. I spoke with a representative. Three bills mailed that day had not yet cleared and we had had bad weather so we both agreed that the bill might still arrive. We agreed that I would call back that Friday, January 17, and see if the check had arrived, and if not I would pay make the January payment at that point. The representative specifically said that I would not be charged a late fee if we handled it that way. I called January 17 and paid that day because the check hadn't yet arrived (it arrived the next week). However, on January 28, I received notice that I was charged a late fee for late payment. I also received notices that the late fee had affected my credit score. Huntington waived the late fee after I called and explained the situation. However, by acting against what the bank's representative said in the initial conversation, the bank has still caused my credit score to be lower.Business Response
Date: 01/29/2025
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
January 29, 2025
Better Business Bureau
***************
******** OH 43215
Re: BBB Case #: 22872386
Huntington Case #: 01828804
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ***********, which we received on January 29, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* *********** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* *********** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:01/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been dealing with huntington bank auto loan department since around December 13th 2024 trying to get a lien release in order to sell my car to a junkyard. This car has been paid for since 2011. First attempt I gave all the required information and was told that it would be mailed to me in 2 weeks. Come to find out that they mailed it to the dealership the car was originally purchased from. They wouldn't have found this out until I begged them to dig into why over a month I still have not received the lien release letter. Second attempt I start a new case and was told it would be expedited. 5 days pass and I call to find the status only for them to say I needed to send a copy of the title. Mind you this was not requested in the first attempt that was erroneously sent to the dealership. I complied and sent a copy of the title. Now the processing time that was supposed to be 5 days is not over 2 weeks and counting. They still requesting additional information. At this point I feel like I'm being led around and they're dodgey. This is causing headache in my life and if I can't be sell this car might be charged over $1000 for the junkyard holding it for almost 2 months now.Business Response
Date: 01/28/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
January 28, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22864882
Huntington Case #: 01827545
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ******, which we received on January 28, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:01/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 01/20, my husband deposited $700 at the *** at the location at around 6:30 PM in a blue **** F-150. When he checked online banking the deposit was not appearing, and he asked me to check as well. Once we confirmed that it was not appearing, he called on 01/21 to file a claim as 01/20 was MLK Day and banks are closed. The representative told him it would be one business day for the deposit to appear. On 01/22, we did both checked online banking and noticed it still wasn't appearing and we had bills coming out of the account. Both my husband and I contacted Huntington **************** to follow-up. When I called I was told it would now be 1-10 busniess days, I asked if it could please be expedited and this was our whole check after a few weeks and we really needed it. The representative said she would expedite. I called on 01/23 to follow-up and mention that my online service was no longer working and I was told my account had been closed and that I could no longer re-open any accounts. My husband and I were very upset and requested to speak to a supervisor, I spoke to *****, who then told me there was nothing she could do and I had to wait the 10 days. On 01/25 my husband called and spoke to a representative who told him the claim had been closed due to insufficient evidence after we repeatedly asked them to balance the *** to find the difference and check the cameras. My husband told them he would be taking legal actions because they don't want to return our money. The representative told him that they would re-open the claim to avoid legal actions. It has now been a week and we have no answer and were charged additional fees on our bills that Huntington is not going to pay for.Business Response
Date: 01/29/2025
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
January 29, 2025
Better Business Bureau
***************
******** OH 43215
Re: BBB Case #: 22862292
Huntington Case #: 01828824
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ********* *****-********, which we received on
January 27, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ********* *****-******** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ********* *****-******** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:01/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington bank held my student refund check after being deposited in my account for 6 days. This was in December 2024. After the sixth day, email from the bank was sent informing me that the hold was released. When I tried to withdraw the money, the bank refused to released the money stating issues with integrity of the school check. I contacted my university to confirm authentication of the school check. Huntington bank refused to accept documents proving it was a authentic check from my school. After attempting to provide documents to Huntington bank, the bank representative informed me that my account was closed and they would be sending a check out on Jan 15, 2025. I contacted the Huntington bank on January 27, and was told that they don't know when the check is coming. Huntington bank has not provided any documents during the time of the student check has been held. They are keeping money to make profits off the interest and refusing to release the check.Business Response
Date: 01/27/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
January 27, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22862142
Huntington Case #: 01825849
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******** *******, which we received on January 27, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington suspended my account again. This happened five years ago around this same time of year as well. No phone call, just an email stating my account was suspended. This should be illegal as I feel targeted and harassed by this bank. Of Course the email came in after the end of bank hours and no one is available to help me.Business Response
Date: 01/24/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
January 24, 2025
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: Review ID # ********
Huntington Case #: 01824318
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* L *******, which we received on January 24, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:01/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from my former bank (Huntington Bank)on October 28, 2024 stating a refund they are issuing to me. Between the dates of January ****** and October 1, 2024 I disputed a debit card transaction that took place internationally. The letter states that the fees has been credited back to me. I have yet to receive those fees. I have contacted Huntington bank several times on behalf of this matter and it has not been resolved.Business Response
Date: 01/23/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
January 23, 2025
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 22842372
Huntington Case #: 01821924
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ***, which we received on January 22, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 01/23/2025
Good afternoon. 1/23/2025
I am writing this letter in response to your email and as acceptance of the business's response. A representative from Huntington Bank contacted me on today. She stated that she will investigate this matter. I will await her response until then. Thank you for your time and assistance.
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** ***Initial Complaint
Date:01/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A mortgage loan recast was requested 12/10/24 with Huntington. It was stated that the paperwork will take 7-10 days to arrive. When it had not been received after a few weeks, I called again on 1/6/25 in which I was told she didn't see that it had been processed and would get it going. A follow-up phone call was made on 1/10/25 and again was told that they didn't see that any movement and would escalate it. Paperwork was then received a week later with the terms to start in March. I called the company and spoke with Destiny and she stated that because the process was started on 1/6/25 that it will take that long to process, therefore the new payment can not be moved from March to February. I asked "it was started on 1/6?" she then backtracked and said that it was started on 12/11/24 and again that it takes that long to process and offered no resolution. This will cost my husband and I approximately $1,577 in interest and PMI because the loan was not processed when originally requested. I have been told two different stories that the loan had not moved forward by previous people that I had talked to and then two different things by Destiny and essentially was told that this can not be processed sooner. I saw this business has an A+ rating with the BBB **** am asking for help with resolution. I can send phone records or any other documentation if needed.Business Response
Date: 01/21/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
January 21, 2025
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 22824842
Huntington Case #: 01819249
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ******, which we received on January 21, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:01/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1. I have requested Payoff Letter from Huntington Bank to pay off my mortgage
2. I have sent wire payment from my ***** account according to Payoff Letter instruction and 1 day prior to due date in total amount of $191,988.71
3. 5 days later I still did not see payment reflected on my Huntington mortgage account
4. After speaking with Huntington Bank CS, I was explained that home insurance ( about $2,500) was just paid from Escrow account and that increased pay off amount
5. I was told that wire was returned yet week later it was still not received, while Huntington Bank continued charging interest rates and late fee penalties
Where is $191,888 deducted from my ***** account and why Huntington Bank keeps charging interest rate / fees for my money being held at their bank?Business Response
Date: 01/16/2025
**************
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding Yevgeniy
Epshteyn, which we received on January 16, 2025, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankCustomer Answer
Date: 01/21/2025
*************I received a call from Huntington Bank within hours after filing a complaint. They have located my payment, stated it was not sent back to me but was " in the process of being sent back". They stopped that process and applied payment to my mortgage balance, charged shortage from another account and today I see online that my mortgage is closed. On the second call from Huntington Bank I was told that payment is being applied retroactively on the day it was received. Hence, no additional interest will be charged.While no official letter with mortgage being paid off received from Huntington Bank, it appears that issue is closed ( based on online account).Thank you very much for your support in this matter.-- ******** *******Initial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I accidentally transferred money to a card that was connected to a closed account from ****** to a Huntington bank card huntington is saying they dont have the money or records about the transfer i had ****** do a transfer investigation to figure out where the money went and Huntington is holding it and they keep giving me different answers on whats going to happen with my money i just want my money backBusiness Response
Date: 01/16/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
January 16, 2025
Better Business Bureau
************************************************************
Re: BBB Case #: 22819000
Huntington Case #: 01817929
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington).We are writing in response to the complaint you forwarded to us regarding ****** ******* which we received on January 16, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ****** ******* promptly to acknowledge the complaint, and upon completion of our review, will provide ****** ******* response directly to by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
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