Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,050 total complaints in the last 3 years.
- 338 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I accidentally transferred money to a card that was connected to a closed account from ****** to a Huntington bank card huntington is saying they dont have the money or records about the transfer i had ****** do a transfer investigation to figure out where the money went and Huntington is holding it and they keep giving me different answers on whats going to happen with my money i just want my money back
Business Response
Date: 01/16/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
January 16, 2025
Better Business Bureau
************************************************************
Re: BBB Case #: 22819000
Huntington Case #: 01817929
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington).We are writing in response to the complaint you forwarded to us regarding ****** ******* which we received on January 16, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ****** ******* promptly to acknowledge the complaint, and upon completion of our review, will provide ****** ******* response directly to by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a payment to the Riverbend Apartments , and ************** claims ********** couldn't find the account ,it's the same account I've used for the past ten years. The check I sent them was endorsed by Huntington Bank and ********** informed me that. the check was not denied or returned .Now Huntington wants *****.. dollars a second payment ?Business Response
Date: 01/14/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
January 14, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22807845
Huntington Case #: 01815962
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *****,which we received on January 14, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently opened an Estate Account at Huntington Bank in Sandusky Mi, manager ***** ***** waited on me and she opened the account, then I said I would like to open 2 more accounts. It was close to the end of day so I asked her if I came back due to the time would she honor the $600 Bonus mind you I changed banks for direct deposit etc.. well I came back and opened the other two and a banker put my codes for this bonus in NO PROBLEM. I recently received my Direct Deposit and was now told I had to open all accounts at once!!! So they took the bonus away! Only reason I changed my direct deposit was to get this bonus. All I received was a stupid apology for their unprofessionalism.. that benefits me how again???? IT DOESNT..Business Response
Date: 01/14/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
January 14, 2025
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ******* ******* which we received on January 14, 2025,
for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:01/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did an *** loan and a line of credit and checking account with them a few months back and I started using the debit card for my business all of sudden the debit card stopped working my workers couldn't get paid or by supplies for a job so I had to pay my employees and they didn't work for several days
I got no excuse or reason for why they shut off my checking account still to this day I have no response on why they did it they wired my money from the line of credit but there was over $9,000 in the checking account that they refuse to return I have emailed a dozen times to managers
my Representatives that I did business with and I get either no response or just ignored I got an email 2 weeks ago saying they cut my check but I still don't have it and they're not responding
this is actually Criminal and they have damaged my business significantly it's been over a month and nobody has told me why this has happened or why they have not sent my money that belongs to me
I have also filed complaints with the Comptroller of currency but Huntington Bank is such a large bank that they don't care
my attorney wants me to file a criminal complaint but that costs money all I want is the money they owe me and a reason why they shut my checking account off with no reason or help
I have done nothing wrong I actually have health problems I have heart problems diabetes and I have panic attacks and this is caused me significant health issues
Business Response
Date: 01/13/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
January 13, 2025
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: Review ID # ********
Huntington Case #: 01805151
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding **** *****, which we received on January 13, 2025 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 01/13/2025
**** ***** <***************************************>
1:35 PM (1 hour ago)
to **********************************************************************************************
This was the last email I got I've been emailing and calling and messaging for over a month and they're withholding over $9,000 of my money that they stole from my checking account when they closed it they have not told me why they closed it I just started a relationship with them I got an SBA loan from them and they're still not responding to me the email below was the last email I got and I still don't have my check
**** *****
Iron Funding
************
*******************
From: **** ******* <*******************************************************************************>
Sent: Tuesday, December 31, 2024 1:51 PM
To: ****** ***** <*****************************************************************>; ***** ***** <*****************************************************************************>; **** ***** <***************************************>
Cc: **** ******* <*******************************************************************************>
Subject: RE: My check
Hi ****,
Your email has been received.
The check has been cut and is in the mail.
As we get more information we will get it to you.
Thank you,
****
Initial Complaint
Date:01/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So my husband got paid Thursday January 9, 2025. The next day we had to take our car in because we had no brakes.
My daughter is 5 had 101 fever I went ********* to get her medicine when. I went to pay for it my card didn't work. So when I got home I checked my phone because I had forgotten it when I went to the store. Anyways I see an alert on my phone $874.11 has been withdrawn from our bank account MY HUSBAND'S FULL CHECK!!! FULL CHECK.
We need to pay for the repairs for our car we couldn't because they took all our money. Specially the car is still the the Auto place they won't give us our car back until we pay them. But we have no money because they took it all.
Plus my daughter was sick we couldn't get her medicine and we didn't have our car to take her to the ** because again Huntington took ALL OF OUR MONEY.
We don't have money for food or our medications. And I called them was on the phone with Huntington for over 4 hours I was transfer 7 times.
I was told a supervisor would call me back she didn't. We don't have any money for anything. Because they just took it. How is that legal. HOW? WE WANT ALL OF OUR MONEY AND THEN SOME.
Business Response
Date: 01/15/2025
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
********************
January 15, 2025
Better Business Bureau
***************
*****************
Re: BBB Case #: 22800434
Huntington Case #: 01814785
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ***** ******, which we received on January 13, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***** ****** promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to ***** ****** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The *************************************************************************************Customer Answer
Date: 01/27/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22800434
I am rejecting this response because:
Regards,
***** ******Initial Complaint
Date:01/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was trying to open a CD account with the ********************* branch, I went there on 1/6/25 and was told there were no bankers in the building to assist. I came back the next day 1/7 and again was told that there were no bankers. I went home and called to schedule an appointment and got a voice machine which I left a message telling them I wanted to open a $75,000 CD account and the promotional code expired on 1/9 and for someone to get back to me so I could get this done I never heard from anyone up to the sending of this email. I went on 1/9 to a different bank not affiliated with Huntington and purchased the *********** needs to do better than this and I will not deposit the rest of my funds being withdrawn from various accounts to **********************Business Response
Date: 01/13/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
January 13, 2025
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: Review ID # ********
Huntington Case #: 01813676
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ********* which we received on January 13, 2025 for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yes on December 26, 2024. I talked to Huntington Bank Customer service(Fraud Department) I told them I was in a third world country Columbia. I paid for a service to this guy. I somehow press on a link from him and he got my bank information. Basically he hacked my phone. He got $400 dollars extra from my ***** account. ********************** told me they would get my money back and they closed my account. ********************** told me go to a branch and get new checking account and new online banking credentials and put all my money into the new checking account. So later at about 405 pm I went a Huntington branch at *****************************************. There was no customers inside the bank. They refused to wait on me. I was told there was no available bankers there by the manager. And to come back on Monday December 30th. Even though the manager could have waited on me. I caught a **** to another Huntington Bank branch at ******************************************************************************. I got there at 443pm. The bank manager refused to wait on me. Saying it was to close to closing time. I got home and finally got an appointment at a Huntington branch on Friday December 27th. They gave me a new checking account and sent off for me a new ATM card. So on January 6, 2025. I received the letter below saying they wouldnt do anything to help me. After only investigating this matter one day!!. I find this whole ordeal I went through with this company totallly disgusting, unsatisfactory and terrible. And I would like the bank to get the $400 back from the person that stole it from me. Thank you for your time.Business Response
Date: 01/09/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
January 9, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22787775
Huntington Case #: 01811811
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ******, which we received on January 9, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 01/23/2025
**** ****** <**************************>
Attachments
1:50 PM (53 minutes ago)
to **********************************************************************************************
This is in reference to the complaint number is ********. Above is my letter to you. Thank you for your time.BBB transcribed from handwritten letter received via email:
1/23/25
Dear Better Business Bureau:
I want this case reopened. The complaint number is ********. Huntington Bank never (****** out) me a letter or email regarding my complaint. They left a voicemail. I just got off the phone with a ******* from Huntington Bank. He never mentioned the terrible service I received from two of their branches in my complaint.
He just said the institution would not help me get my money back. I told him I was a victim of a hacker get my bank infomraiton in my phone. So I do not agree with the decision on their part. Thank you for your time.
Sincerely,
******* ******
Customer Answer
Date: 03/06/2025
CS RequestHARRIS ******* - Voicemail box 135
Attachments
10:46 AM (15 minutes ago)
to me
GoTo logo
You received a new voicemail message
Info New voicemail message
Time: Thursday, March 6 2025 10:45 AM
From: CS RequestHARRIS ******* **************
Duration: 33 seconds
Voicemail box: 135
Transcript:
Yes, my name is ******* ******. My phone number is ************. Calling about complaint number ********. I received an email saying to contact you guys after 60 days. Huntington Bank didn't send me a letter. And it's been 60 days and they didn't send me a letter or anything. All right. Thanks.Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 01/06/2025 I observed a fraudulent charge from Best Buy in the amount of $806.24 and contacted my Huntington Bank located in ****** off **************. I spoke 3 times to Bank employees who guaranteed that they would put a hold on the credit card used (my wife's) for the charge and have their security department investigate it.They also advised that no more charges could be put on my wife's Credit Card, they advised to have my wife call in to file a complaint since card is in her ******* wife called a few minutes later and they closed her CC account and advised they would send a new one in about 3-5 days but they also advised my wife also that no additional charges would occur on her Card.I called back to confirm that since i have also have 1 additional legitimate charge pending would that still go thru and they advised 'yes'.On 01/07/2025 I looked at my checking account and the same charge was still pending but now my account was now in the negative and I a still had the other legit charge pending.This time I called in and asked for the manager of the branch(she did not give her name) but she seemed to not really care at all about the transaction or that my account was now in the negative.The manager confirmed that the charge now 'has to go thru before they can do anything' but they were looking at and the pending 'legit charge' would go thru with no issues. Again she didn't seem to care just wanted me off the ********* today 01/08/2025 my account still has the fraudulent charge and the pending legit charge could "TOTAL (Possible Returned Transactions)-$187.12 and my account is in the 24 hour grace *******Business Response
Date: 01/10/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216
1/8/2025
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re: BBB Case #: 22783505
Huntington Case #: 01811161
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** *****, which we received on January 8, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ***** ***** promptly to acknowledge the complaint,and upon completion of our review, will provide our response directly to ***** ***** by telephone and/or written communication.
If you have any questions, or need further assistance,youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:01/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mortgage payment almost doubled a few years ago and Huntington discovered I had 2 parcels. They did not pay on one of them and sent me a refund check that I spent. They kind of admitted fault and put me on a payment plan that I have questions about. ******** *****, Consumer Loan Servicing Specialist sent a signed letter dated 12/18/23. The case number used is Huntington Case #: ********. I cannot get anyone at Huntington to help explain a few things. I was told the case is closed. How can it be closed when I have questions about it? I have called, emailed, spoken to supervisors with no help.Business Response
Date: 01/09/2025
*********************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *****, which we received on January 7, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 01/11/2025
I accept the business's response to resolve this complaint.
Regards,
****** *****Initial Complaint
Date:01/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 16, 2024, one of my equipment loan payments was double drafted from my bank account. I immediately contacted Huntington Bank via the email address listed on my invoice to have the matter resolved. My email went unanswered for a week.
I emailed back two or three more times, again with no reply or resolution. There was no phone number listed on the invoice to call.
On December 31, 2024, my bank account was again double drafted, but this time for an equipment loan payoff amount of over $25,000 - meaning $50,000 was deducted from my bank account in one day. I immediately called the customer service phone number and was transferred to multiple different departments, as no one seemed to be responsible for this issue. Finally someone said they submitted an inquiry to have the second payment stopped, which was still pending.
By Thursday, January 2nd, the second payment was in fact not stopped but posted to my bank account. Again I called customer service and was directed to contact a specific person in the Huntington office. This person was not in the office, but an email was sent to them and a voicemail was left.
By Tuesday, January 7th, I still had not received an email reply or a phone call. I again called customer service, to only be told that another help ticket would be submitted but could take another 7 days to be contacted back.
On January 3rd, I logged into my account and deleted all of my autopay information so this would not happen again, but on January 6th, my bank account was somehow still debited for the first loan payment even though my account had erroneously been drafted twice in December and I had still not received that refund. If this situation was in reverse and I owed the bank a payment, by this time I would have incurred multiple late fees and interest charges and at this point I can't even get my payment refunded.
Business Response
Date: 01/07/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
January 7, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22778863
Huntington Case #: 01810144
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding PRT OF TEXAS CORP., which we received on January 7, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 01/07/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
***** ******
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