Business Profile

Bank

The Huntington National Bank

Complaints

This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,050 total complaints in the last 3 years.
338 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB took a complaint over the phone. Below is voice to text voicemail description
Hi, my name is **** ******. My phone number is ************. My case number is **********. My complaint is with Huntington Banks and Cash App. I have money on my card. I go to the bank. November 29th at 3 48 p.m. I was with my mother I was about to go to the mall but I wanted to pull the money on my cash app so Huntington Bench is the only bank that lets you pull up pull out a thousand dollars at a time so I go there I swiped my card at the *** the line goes off I sit there for 20 minutes was going on so nothing didn't happen I went inside I told the lady who goes my card I swiped my card outside, and the alarm went on. She said, oh, there's no problem. She took my card. As I'm looking on my phone at my Cash App account, she swipes it, and my money comes off my phone. So she comes back up to me. She's like, oh, Mr. ******* we have a problem. Your money was lost in transitions. You need to call Cash App and put a complaint with them and try to get your money back. I said, excuse me? So, since then, two years ago, I've been going back and forth with these people. I have all the text messages back and forth with me, Cash App, on my phone. This was November 29th at 3.48 p.m. of 2023. I also made a police report with Madison Heights Police Station and a complaint with the Better been in the *************************** and I still have not gotten nowhere. So I was told to call this number and see, um, if I could get some help. Thank you.
Business Response
Date: 01/15/2025
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
********************
January 15, 2025
Better Business Bureau
***************
*****************
Re: BBB Case #: 22778497
Huntington Case #: 01813653
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding **** ******, which we received on January 10, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact **** ****** promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to **** ****** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************
Initial Complaint
Date:01/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never singed up for or authorized any type of overdraft protection, or overdraft authorization. they paid a draft that resulted in a 23.54 negative balance, even though I explicitely told them I didn't want any type of overdraft allowed, this goes against good business practices and they need to honor my wishes to not have that coverage and either reverse the charge or eat the negative balance themselves. the account in question is under ***** ****** ending in ****
Business Response
Date: 01/08/2025
**********

Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response to the complaint you forwarded to
us regarding ***** ******, which we received on January 6, 2025, for
review.

Please accept this correspondence as our confirmation that
we have received the expressed concerns forwarded by your office. We
thank you for making us aware of this matter. Please be assured that
we will contact ***** ****** promptly to acknowledge the complaint,
and upon completion of our review, will provide our
response directly to ***** ****** by telephone and/or written
communication.

If you have any questions, or need further assistance,
you’re welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
Huntington National Bank
Initial Complaint
Date:01/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 23, 2024, I went inside huntington bank branch to verify if a check I received by certified mail was good. I was informed the check appeared to be real. I would have to deposit the check and wait to see if it would clear. I waited almost 2 weeks to see if the check would clear just to be informed the check was not good, and Huntington would be closing my account. When I spoke with the bank manager regarding the account. I was informed they didn't understand why my account was closed. I did not take any money out the account, but yet they would be closing my account.
Business Response
Date: 01/07/2025
*********************

Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding ******** *****, which we
received on January 6, 2025, for review.

Please accept this correspondence as our confirmation that we have
received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will contact
our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or
written communication.

If you have any questions, or need further assistance, you’re
welcome to contact us at your first convenience.

Sincerely,
The
Customer
Advocacy Response Team
Huntington
National Bank
Initial Complaint
Date:01/04/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As of Wednesday January 1, I cannot receive a verification code via our land line phone (via phone call, not text). I spent an hour on the phone with a representative, who solved nothing and referred me to a branch. I spent another hour visiting a branch with no help either. I just spent another hour chatting with a robot that was stuck repeating the same thing. I want a person who understands these issues to solve this problem. Our land line cannot receive text messages, I have always received my codes via phone call.
Business Response
Date: 01/06/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216

January 6, 2025

BETTER BUSINESS BUREAU
***************
******** OH 43215

Re:BBB Case #: 22768537
     Huntington Case #: 01808220

Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding **** *********, which we received on January 6, 2025, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
**********************
Customer Answer
Date: 01/08/2025
****** ***** with Huntington left me a phone message Monday 1/6 at 2:30pm. I returned her call Wednesday 1/8 at 4pm. She could not give an explanation for why the security codes are no longer being delivered to our home phone. She says it is an issue between our phone company ********* and the third party, who no one is allowed to contact. So evidently I will never be able to receive security codes via our home phone, even though that is a service the bank offers. I am severely disappointed. The bank should have methods to solve simple problems like this. I trust them with my money, but they can't even manage or even explain the behavior of the systems they use. This seems nontrivial in the case of a bank.
Customer Answer
Date: 01/09/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22768537

I am rejecting this response because:
****** ***** with Huntington left me a phone message Monday 1/6 at 2:30pm. I returned her call Wednesday 1/8 at 4pm. She could not give an explanation for why the security codes are no longer being delivered to our home phone. She says it is an issue between our phone company ********* and the third party, who no one is allowed to contact. So evidently I will never be able to receive security codes via our home phone, even though that is a service the bank offers. I am severely disappointed. The bank should have methods to solve simple problems like this. I trust them with my money, but they can't even manage or even explain the behavior of the systems they use. This seems nontrivial in the case of a bank.

Regards,

**** *********
Initial Complaint
Date:01/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told I could link my Chime acct to my ********************** acct, so I did. That resulted in my acct being suspended & my online access revoked. Like a criminal. I brought my supporting documents to the branch on Tues, they *photocopied* it all (my personal bank info with ********** was told 3 days. 3 days later, I still can't get into my online account, or my mobile app, and I can't call into customer care for assistance because they claim they don't have my "new number" on file. My cell, that I opened the account with, is my only number. They told me they scour the internet for public records & those numbers are on put your acct as the only numbers you can be authorized with?! Random internet numbers? I can't move my own money without going inside a *********** taking 3 FULL days. I work the same hours they're open, & don't have a car right now, HOW shall I get down there again to fix an issue THEY created? One person tells me itll be resolved in 3 days, another person tells me tomorrow, another person says to go to the branch to show paperwork I already gave them, now they're telling me I have to wait til the end of the day today for a simple password reset that should've occurred DAYS ago. How long is it going to take before I have access to my own money? And why, every single time I call, is someone preaching semantics to me. "3 FULL days, maam" for a single password reset?! I have NEVER encountered a single issue with Chime, ESPECIALLY when it comes to resolving a concern of mine. They always resolve things same ********** would NEVER take liberties to add random numbers to my account & force me to use those numbers as the ONLY way to verify myself. Huntington needs to find themselves in the 21st century, or cease to be a bank. I want my money! I can't send in supporting documents here because I don't have access to the app, and bank apps don't allow screenshots anyway. But I have dozens of calls on file at this point with the branch & with their customer service.
Business Response
Date: 01/03/2025
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************

January 3, 2025

Better Business Bureau
***************
******** OH 43215

Re: BBB Case #: 22762407
Huntington Case #: 01803488

Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** *******, which we received on January 3, 2025, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ***** ******* promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ***** ******* by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,

The Customer Advocacy Response Team
**********************

Customer Answer
Date: 01/06/2025
From: ***** ******* <*******************************>
Date: Sat, Jan 4, 2025 at 11:46 AM
Subject: Re: ******** (complaint ID)
To: <**********************************************************************************************>

I STILL do not have access to my online banking or the app. I called the branch, all they can tell me is that they've provided the information (paperwork) to the online ***** that I gave to them at the branch on Tuesday. I'm so sick of being treated like I'm bothering them when I call about MY money that they're holding hostage. I had to BEG the *** at the branch today to call the online banking **** because she refused to do so on her own. She said she can TRY, but she doesn't think she'll get anywhere either.

I still can't call customer care through the automated system because Huntington STILL hasn't provided their 3rd party vendor with my actual phone number, they're clearly happy to have random strangers phone numbers listed on my account instead. And I know its the 3rd party vendor because before I get a person, the automated system asks if Id like to look up my acct using my phone number, I say yes, and it finds me immediately, but the human ***s can't do that? Or verify me with any other piece of information but a mobile number?

I can't get to the bank before their (ridiculous) limited saturday closing time today because I need to get my car to the shop. A feat i can't accomplish until I have access to my app or online account to move my money from my money market account to my checking/savings, which they say will still take an additional 3 days to have done, already running on day 4 now of no app or online access.

I can't call corporate, because why would they work on the weekends? It's only other people's money/livelihood they're playing around with, who cares, right? I am SO sick of calling & fighting every single day.

Please help me. The bank is treating me like a criminal over something I was advised to do, I'm trying to buy a house & it feels like it's become a game at this point for them to keep my money from me. I don't wanna be the crazy person who has to call & yell, but they are taking me to that point, playing with my money & my emotions, every single day. I'm exhausted. Please help.

- ***** *******

On Fri, Jan 3, 2025, 4:31 PM ***** ******* <*******************************> wrote:
Hello,

I'm not sure how to start this, I've never complained about an organization before, so I'll just start with what I know. I disagree with Huntingtons stance on sharing of customer information. Just because its a stance doesnt mean theyre actually doing it. I spoke with a manager yesterday who thought she was assuring me in my lack of confidence with the bank, but she admitted to me that they use a third party company called ****** Nexus" who pulls public information & any phone numbers associated with you, by name, marriage, location proximity, old jobs, etc, are the numbers they add to your account, that populate when they ask you to verify yourself. And they will NOT tell you what those numbers are, or why they've been added to your account without your approval or knowledge. She gave me the number **************, and instructed me that is their "risk assessment department".

My cell phone number, the only number I have, is apparently not a valid number to use for these asinine confirmation purposes, but these random numbers they found online are okay? Thats good enough to protect my important financial information & money? What if someone with one of those numbers calls in & pretends to be me? Will Huntington just roll out the red carpet because they have one of these random numbers?

You have to be able to receive a text to one of those random numbers or NO one will help you over the phone. They can't update the numbers over the phone OR at the bank, so theyre just on there forever, I guess. Eventually, after speaking to so many different ***s about this issue, you start to get the spins. The left hand isn't talking to the right hand & the customer is left in the middle to figure it out themselves like they work there.
Initial Complaint
Date:01/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am making this complaint because I have been reading and I can see that Huntington bank is making a habit of this and they may need to be shut down. I deposited a check on Monday 12/30 in person, provided them with everything requested of me and the check was still put on hold for review. My understanding was that this hold would be released Monday 1/6 and the funds would be correctly reflected in my account. Instead today I received a notification that my account is overdrawn by that amount instead of that amount being added to my account. Because of this I have no access to the money I already had in the account (around $900) and if they don’t resolve this problem quickly enough I also won’t have access to the direct deposit I am receiving this week which I need in order to pay my rent and keep a roof over my head. If I would have known the trouble this would cause I would’ve deposited the check with one of my other banks who can actually be trusted to manage my funds properly. I have been a customer with Huntington for a while now and have received direct deposits from my job and had no issues up until depositing a check which I know was legitimate because it was from a law firm. The only problem now is Huntington cannot be reached “after hours” and I am worried that this situation will not be handled with the urgency it deserves.
Business Response
Date: 01/03/2025
****************

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ****************, which we received on January 3, 2025, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ****** **************** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ****** **************** by telephone and/or written communication.

If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,

The Customer Advocacy Response Team
Huntington National Bank

Customer Answer
Date: 01/04/2025
I accept the business's response to resolve this complaint.

Regards,

****** ****************
Initial Complaint
Date:12/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
50000$ was withdrawn from my checking and money market account. without my authorization.This incident happened early February 2024.The Bank branch told me there was nothing they could do.The bank failed to secure my account.did not do 2 level authentications.acct ending ******************
Business Response
Date: 12/30/2024
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************

December 30, 2024

Better Business Bureau
***************
******** OH 43215

Re: BBB Case #: 22747017
Huntington Case #: 01804483

Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ****, which we received on December 30, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ****** **** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ****** **** by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,

The Customer Advocacy Response Team
**********************

Customer Answer
Date: 01/08/2025
Voicemail from WIRELESS CALLER at ************** on Jan 8 2025 11:11 AM
External
Inbox

WIRELESS CALLER - Voicemail box 135
Attachments
11:12 AM (1 minute ago)
to me

GoTo logo
You received a new voicemail message
Info New voicemail message
Time: Wednesday, January 8 2025 11:11 AM
From: WIRELESS CALLER **************
Duration: 28 seconds
Voicemail box: 135
Transcript:
Hello, my name is ****** ****. I have a complaint in the works here and the claim number is *********. I just called your office. I'm going to email you additional documents because it's easier for me. They said you need to know that. So you can look for that. If you need to call me, I'm ************. Thank you.
Initial Complaint
Date:12/30/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After being a customer of this bank for 15 years I opened a joint account with my spouse. They had just started a new job and the employer would not do direct deposit for the first paycheck. We are not financially well off. My spouse has been experiencing mental health issues and hadnt been able to work for the last year and a half.
Going back to work was a financially need in order to avoid homelessness. Having been a customer of this bank for such a long time whenever I use mobile deposit to deposit a check the funds are made available to me right away. Even for individual personal checks written to me.
I learned this morning that in almost the year 2025 its necessary to have a 7 day hold on a payroll check that I couldve taken to any local ******* and had cashed. But you see going to ******* wouldve been very inconvenient and I was under the impression that I could trust my bank.
I also learned today that Huntington Bank has blocked me on social media. Why? I have no idea. This is the same company that gives you access to your direct deposit payroll 2 days before you would have it. That means that 4 days after they make the funds of this paper check available theyll be giving him access to the funds from his next check. The problem is that by the time these funds are made available well be homeless.
After Ive been fighting with every ounce of strength that I have for the last year and a half to keep a roof over our heads.
Thank you Huntington for being the cause of our homelessness. I spoke to a chat representative online in regards to these circumstances as well as a supervisor from customer service over the phone.
Business Response
Date: 12/30/2024
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************

December 30, 2024

Better Business Bureau
***************
******** OH 43215

Re: BBB Case #: 22740669
Huntington Case #: 01804404

Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* **********, which we received on
December 30, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* ********** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* ********** by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,

The Customer Advocacy Response Team
**********************
Initial Complaint
Date:12/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Huntington National bank is reporting 1 late payment on my credit report for the month of December 2022. In accordance with the **** Huntington has violated my rights 15 U.S.C 1666B A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose. 15 USC 1681 section 604 A section 2 it states a consumer reporting agency cannot furnish an account without my written instructions. (2) Exclusions.Except as provided in paragraph (3), the term consumer report does not include(A) subject to section 1681s3 of this title, any(i) report containing information solely as to transactions or experiences between the consumer and the person making the report
Business Response
Date: 12/27/2024
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************

December 27, 2024

Better Business Bureau
***************
******** OH 43215

Re: BBB Case #: 22734714
Huntington Case #: 01803246

Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ********, which we received on December 27, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* ******** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* ******** by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,

The Customer Advocacy Response Team
**********************

Customer Answer
Date: 01/06/2025
From: '******* ********' via Dispute Resolution - Shared Inbox <**********************************************************************************************>
Date: Fri, Jan 3, 2025 at 8:26 PM
Subject: Case #********
To: Better Business Bureau <**********************************************************************************************>

Hello, My name is ******* ******** in regards to my case #******** Im replying for understanding Im waiting for a response from the business but BBB has informed me I have 10 days to respond, but its out of my control when will the business respond am I correct? They have not sent me a letter or email after the complaint has been filed with the BBB.

Sent from Yahoo Mail for iPhone
Initial Complaint
Date:12/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my deep frustration and disappointment regarding the lack of resolution for a financial matter I have brought to your attention. On November 27, 2024, I requested a money order in the amount of $477.35 from the *************************. Due to a system failure on their end, I never received the money order. Despite this, the funds were withdrawn from my account.Following the advice of the ************ I filed a dispute with your bank, yet no progress has been made. To date, you have failed to investigate this matter or return my funds, even though the money order was never ********* a 71-year-old who relies solely on social security income, this situation has caused severe financial hardship. I cannot afford to lose $488.93, and I am distressed by the lack of support and urgency shown in addressing this issue.I strongly urge you to prioritize this dispute and take the necessary steps to investigate and rectify this error immediately. Please confirm receipt of this letter and provide an update on your actions to resolve this matter.Thank you for your prompt attention to this serious issue. I look forward to your response.
Business Response
Date: 12/26/2024
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************

December 26, 2024

Better Business Bureau
***************
******** OH 43215

Re: BBB Case #: 22731529
Huntington Case #: 01802353

Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ****, which we received on December 26, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ****** **** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ****** **** by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,

The Customer Advocacy Response Team
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The Huntington National Bank

The Huntington National Bank

The Huntington National Bank

The Huntington National Bank

The Huntington National Bank

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The Huntington National Bank is BBB Accredited.

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The Huntington National Bank is BBB Accredited.