Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,050 total complaints in the last 3 years.
- 336 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to the bar on Dec 17th around 1pm to have drinks with a friend.Incident Description I left my purse and phone inside of my car, while I was having drinks with a friend someone broke into my car I also have a claim number - ******** and stole my vehicle out of the bar parking lot, my wallet had all my information inside of it. Including my bank cards and credit cards.this is very unfortunate because Christmas is next week and they spent almost 2,000$on my Huntington card and they maxed out my credit cards.They made 2 atm withdrawals for the amount of 500$ and they sent 750$ from my cash app to themselves.Huntington has denied my claim despite all of the evidence I provided
Business Response
Date: 12/26/2024
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
December 26, 2024
Better Business Bureau
***************
******** OH 43215
Re: BBB Case #: 22726907
Huntington Case #: 01801517
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *****, which we received on December 26, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* ***** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* ***** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:12/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a new account through a promotion. I created my account online so it automatically applied the promo. I called on 9/23/24 (when I signed up for the account) and again on 11/4/24 to confirm if my account had the promotion applied. They said yes and even told me on 11/4/24 that it would hit the second to last week of December (this week).Today, 12/24/24, when I called/messaged checking in on it the promotion magically disappeared from my account. Now they are telling me my only attempted course of action is to drive over 2 hours to the nearest branch.I have met EVERY requirement for this new bonus. To me it seems this was intentional to try to get me to feel trapped as a customer and waste my time.Business Response
Date: 12/26/2024
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
December 26, 2024
Better Business Bureau
***************
******** OH 43215
Re: BBB Case #: 22728104
Huntington Case #: 01801735
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ****, which we received on December 26, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ****** **** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ****** **** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I have sent Huntington countless emails & supporting documentation for a disputed charge however they have yet to submit a chargeback and help me with my claim. Every time I call the representatives see my documentation and tell me that there should be a credit to my account while they investigate however no investigation has taken place. This has been going on for over a month and NO ONE has attempted to assist. I have took it upon myself to get the chargeback guide and see that I have submitted enough documentation and information but yet still no one has investigated my claim and Huntington has continued to charge me fees. Please help me get the proper investigation I deserve. I have banked with them for years and will be closing my account if they cant resolve this before Christmas.Business Response
Date: 12/24/2024
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
December 24, 2024
Better Business Bureau
***************
******** OH 43215
Re: BBB Case #: 22716799
Huntington Case #: 01800776Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ****, which we received on December 23, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* **** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* **** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July insurance claim filed against our 2020 *******. In Sept Huntington National Bank was paid in full for loan balance of $25,483.74.
On Oct 16 $1310.95 deducted from our checking account, they were notified.
Oct 22 $1310.95 again deducted from our checking account.
On
Oct 25 and Oct 29 funds were returned. Assured it wouldn't happen again.On Nov 26 $21,550.89 was deducted from our checking account. They were notified, the confirmed that they had the payoff. They would return funds.
Dec 3 funds were returned.
As of Dec 20, we are getting statements showing this account is open and payment is due.To alleviate further deductions for this account, a stop payment was placed.
I am looking for overdraft charges from the Nov 26 deduction, one of which was a loan payment to them for another truck and stop payment fee. I have called and talked to a long list of people who assure me it is taken care of.Today I got a statement that this account is due for Dec 12.
I want a statement on the last 6 months activities on this account and all charges I have paid due to this.Business Response
Date: 12/24/2024
***************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ********* ***, which we received on December 20, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ***** ********** *** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ***** ********** *** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Response Team
Huntington National BankCustomer Answer
Date: 01/02/2025
My explanation is simple.
-2020 ******* burnt to the ground in July
-Sept they were paid in full $25,483.74
-Oct check cleared, email attached from our insurance agent
-Oct 25 and 29 payments were deducted from our account. I was informed that it was because the account was past due and then told after the first it was because it was past due and the second payment because the auto deduction wasn't cancelled.
-Oct 25, and 29 funds were returned. I was assured it wouldn't happen again PER ***** AT ###-###-#### who repeatedly stated she would talk to her boss and have her call after she got out of meetings. She must still be in them because I never heard from her.
-November 26 $21,550.89 was deducted from our account. This was on a day going into a holiday when our payroll checks were going out the next morning. They were notified, they again confirmed that they had the payoff. ******* ****** CALLED WHEN ***** HAD NO MORE ANSWERS. HE HAD NO ANSWER EITHER WHY THIS WAS GOING ON. I HAVE TO COMMEND HIM, HE WAS THE ON LY ONE WHO HAD THE DECENCY TO CALL BACK.
-Dec 3 the funds were returned. Because it our account was overdrawn that morning, it cost us 3 overdraft charges, one of which was a loan payment to Huntington for another of our trucks.
-Dec 13 mail has a header for all my office girls to see that says YOUR PAYMENT DUE DATE HAS PASSED!!!
-As of Dec 20th, we were getting statements showing this account was open and payment was due. At this point, I put a stop payment for that amount so that we wouldn't have another problem.
- Thru all of this we received notices this account was due. I received collection calls. Our staff thought we were deadbeats.
You call them and it takes at least a half hour to get thru. They still tell you it is from the transition into the new system update showing a paid off account on it for a due date change. In order to get a balance on the account you have to call them. I am now in doubt that any of our payments were ever posted correctly.
Here is what I am requesting:
Reimbursement for 3 overdraft charges at $36 each
Reimbursement for 1 stop payment of $25
A STATEMENT showing the last 6 months of transactions on our paid off loan number ***************
A COPY OF THE PAID OFF LOAN PAPERWORK for loan number ****************
I have never seen a financial institution run as poorly as them and am thankful that I do not have deposit accounts there.
Should you require further information, I can provide you with a list of phone numbers and the amount of time I sat on hold to try and get thru.
******* ******
***** ********** ***
###-###-####Initial Complaint
Date:12/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction 11/7.$600 through Apple Pay.Huntington refunded my money because I was scammed $600 through FB marketplace for ************* tickets. Never received, human/computer took money and never sent tickets. Called Huntington about 40 mins after I realized I was getting scammed. They refunded me the money a few days later and then on 12/10 reversed it. I filed a police report and provided police report number and had to reappeal my claim a 2nd time. Huntington isnt protecting me from fraud at all.Business Response
Date: 12/20/2024
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
December 20, 2024
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22710469
Huntington Case #: 01799072
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ****,which we received on December 20, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:12/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau (BBB)
******************* Suite 1000
**********, DC 20005
December 6, 2024
This is to complain against Huntington Bank.
URGENCY: HIGH
IMPORTANCE: HIGH[WITHOUT PREJUDICE]
I wish to practice my right as a customer of ********************** to use your organisation's service, seeking a formal, impartial investigation to amicably settle my dispute with Huntington Bank.
In order to clear up the myriad of letters and correspondences I have hitherto sent to Huntington Bank respecting my complaint, I believe it will substantially strengthen both my case and your understanding, by taking a deeper look at the happenings of my case, and analysing the relevant facts in an objective and comprehensive fashion.
It is crucial to note that I have been manipulated, socially-engineered and coerced to engage these fraudulent criminals. Much to my embarrassment, I recognise that I am the victim of an investment scam.
My complaint to the BBB has arisen as I do not consider, by any stretch of the imagination, the conduct of Huntington Bank to be commensurate with their legal role and responsibility to their customers. They sell a service to look after their customers, protect their money and are a financial institution that maintains a traditional relationship and way of working with its customers.
During the complaints process with Huntington Bank, I found their communication ineffective, which further hides their conduct to management and diminishes the service offering to their clients. They are struggling to adapt their business offering in the ever-changing world of IT development. The internet is presenting a real problem which they choose to manage in a way which is not in line with rules and regulations of BBB as well as their own internal policy and procedures sold to their clients.
General Obligation:
Between January 17th, 2024, I fell victim to two multi-layered scam operations run by Fresh Air Travel Agency which involved me making deposits for a total amount of ********* USD from my Huntington Bank account to fraudulent ********************** firm(s).
When determining whats reasonable and fair, we should focus on the issue of liability; common queries include, but are not limited to, the following (i) whether Huntington Bank did not take notice of any rule, law, or regulation, and/or possibly missed any material elements of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety; (ii) whether by virtue of
Huntington Banks custodianship over my funds or by its control over them, they owed a fiduciary duty to the me and if so, whether that duty was breached; (iii) whether Huntington Bank promoted the transaction(s) in question despite being aware of the nature of the transaction(s) in question (iv) whether Huntington Bank was in compliance with its own policies and procedures; (v) whether Huntington Bank owed duties to myself, what the scope of those duties was, and whether Huntington Bank did not uphold those duties; (vi) whether Huntington Banks conduct was unfair; and (vii) whether Huntington Bank has within its power the ability to, and should, compensate me for the harm that has befallen me.
Upon identification of such unusual or suspicious activity, it is crucial that the relevant staff member adequately describe the factors making an activity or transaction suspicious, thoroughly depict the extent and nature of this activity and properly communicate to the customer that such activity meets the relevant criteria of fraud.
In providing its services to a customer, a financial institution is required by law to exercise the care and skill of a diligent, prudent banker. In this case, this means that the payment service provider should not turn a blind eye to known facts pointing to a real possibility that their customer is being scammed.In other words, Huntington Bank must have had special knowledge of what was occurring or been alerted to a real possibility of fraud taking place. The financial institution must have known or reasonably ought to have known that I was dealing with a scammer.
Granted, there is room for diversity of view insofar as reasonableness is concerned. Indeed, there is a sense in which the standard of care of the reasonable person involves in its application a subjective element.
However, it must be remembered that the correct test is always reasonable care in all circumstances, not average care. The fact that most people behave in a certain way may be good evidence that the conduct is reasonable, but this is not necessarily the case. Although reasonableness is a very fluid concept, all of the evidence suggests that Huntington Bank did not foresee the fraud and disregarded even the most obvious dangers in this respect.
Situations do tend to repeat themselves and it is advisable to examine previous outcomes to see how the standard of the reasonable person should be applied, and that lessons can be learnt from the errors of the past.
Huntington Banks Position:
On September 16, 2024, Huntington Bank wrote in a letter: As previously communicated, wire transfers are guaranteed funds that are available immediately; therefore, it is often impossible to return the money. In an effort to attempt to recover the funds, Huntington submitted requests on June 17, 2024, to recall the wire transfers. Regretfully, the receiving bank denied our requests on June 26, 2024; therefore, the funds cannot be recovered. Please be advised that although we regret that you remain dissatisfied, our position regarding this matter remains the same.
Refuting Huntington Banks arguments from a purely logical perspective:
Huntington Banks position is that the features of the situation at hand do not generate a genuine obligation to protect innocent and helpless victims; they are essentially arguing that common-sense-based approaches are doomed to fail, leaving their exclusively technical account of the subject matter as the only meaningful choice. For reasons which are unclear, this extremely serious situation barely gets the attention it deserves even though ample evidence has been offered in support of this complaint.
In Huntington Banks view, it is implied that we should not home in (and consequently rely) on unwritten laws, practicality, good judgement, reasonableness, sharpness, sensibleness, past outcomes, and insight, when taking appropriate precautions. To underscore, once again, such views are at odds with common sense and are wildly irresponsible.
Imagine a view according to which the one and only thing that can make Huntington Bank morally obligated to do something is having it written down somewhere. Pursuant to this view, if Huntington Bank encounter the suffering of totally naive victims, they are only obligated to intervene in or remedy the situation, to the degree required by written material. This is unbecoming for a reputable establishment such as Huntington Bank.
I have reviewed the material hereto sent by Huntington Bank carefully, and it unfortunately provides no response to my fundamental argument concerning the degree of care. Given its size, influence, and the resources at its disposal, this establishment clearly had a far greater capacity than an individual such as myself had, to determine the level and likelihood of risk that a client such as myself is subjected to and had a duty to intervene as they now do to query in particular out-of-pattern transactions of this kind.
It is perfectly obvious that Huntington Bank, inadvertently, employs a subtle approach in addressing some of the key questions in a manner which neither provides me with adequate support nor protects anything other than its own interests.
It is Huntington Bank here, who has the burden of proof, to show that it has exercised the duty of care, that is to say, that Huntington Bank adhered to a standard of reasonable care in relation to the matter at issue given its extensive experience compared to mine. It is Huntington Bank that claims that the damages which I have suffered in connection to this matter have not been reasonably foreseeable, and that my proposed degree of care is not, and has not been, commensurate with Huntington Banks capacity, experience, expertise, or scope of services in any way. To reemphasize, Huntington Banks indisputable overriding purpose is by no means to purely execute transactions in a blind and blank fashion, but rather to strike a balance between executing those transactions and capitalising on its undeniably vast capabilities to protect consumers thereby enhancing market integrity.
Apropos of the fluidity of the concept of reasonableness, all Huntington Bank has done in this regard is set up a dichotomy of having or not having the legal obligation under consideration, however, that does not go one-inch toward explaining why various regulatory authorities, has maintained that financial institutions can, and should, protect consumers using their systems, advanced technologies, and rich experience.
Huntington Bank is obliged to take some action if it is sufficiently aware of a real possibility that a fraud may be being perpetuated. If you don't question its customers instructions or raise the possibility of a scam with the customer in these circumstances, it may be liable if the red flags indicate the customer is:
particularly vulnerable, or
if the possibility of fraud was serious or real, not just suspected.
There are some recommendations to organisations for protecting customers from financial harm that might occur as a result of fraud or financial abuse; and gives guidance on how to recognise customers who might be at risk, how to assess the potential risks to the individual and how to take the necessary actions to prevent or minimise financial harm.
These recommendations are established as a general principle, the organisation should deliver a service that:
1) Takes a proactive approach to minimising risks, impact and incidences of financial harm and it sets out systems and tools for the prevention and detection of fraud and financial abuse. As a general point, it says organisations should ensure that all systems are developed using technologies and methodologies that are effective in the prevention of fraud and financial abuse, through authorised and unauthorised payments, thereby minimising the risk of financial harm to customers. As regards to the detection of fraud and financial abuse, it says the organisation:
A) should have measures in place across all payment channels and products to detect suspicious transactions or activities that might indicate fraud or financial abuse. It then lists the following examples of suspicious activity on customer accounts:
a. multiple cheque books;
b. sudden increased spending;
c. transfers to other accounts;
d. multiple password attempts;
e. logins from new devices, multiple geographical locations;
f. sudden changes to the operation of the account; Unusual transactions are
transactions whose amount, characteristics and frequency bear no relation to the economic activity of the customer, exceed normal market parameters or have no apparent legal justification.
g. a withdrawal or payment for a large amount;
h. a payment or series of payments to a new payee;
i. financial activity that matches a known method of fraud or financial abuse.
B) organisations should have a process in place to ensure that staff make contact with the customer to verify the financial activity, challenge its authenticity, explain the nature of the suspected or detected fraud and discuss an appropriate plan of action.
Huntington Bank are yet to show, or otherwise provide me with, a compelling argument that their wide ranging experience and wealth of specialist knowledge in detecting transactional anomalies were not sufficient to avert the fraud at issue. By contrast, I have provided a multitude of sound and powerful reasons by which requiring their involvement has not only been pressingly relevant but also eminently reasonable and well-justified.
Rather than empathising with and undertaking substantial efforts to convey their knowledge of the existence of such regulations abroad and thereafter use it to protect and proactively relieve the plight of consumers who have been cheated out of their money and whose role in society is properly fulfilled, positively contributing to local economic growth, development and sustainability Huntington Bank adopts a rather insouciant attitude toward my financial predicament portrayed herein.
I am deeply convinced that the disastrous results that I have previously elaborated upon will continue to ensue if no responsibility is adopted by Huntington Bank in relation to this matter. I have also thoroughly detailed why they cannot simply dismiss this problem by strictly adhering to legal technicalities which, after careful reflection, struck me as being nothing more than self-interest. Indeed, it seems to me utterly unfair to disregard fragile, sensitive, and vulnerable consumers who are afflicted by such allegedly malevolent acts, thereby keeping an unjust status-quo that is corrupting our society at its core.
Conclusion:
Based on my analysis, and as confirmed by various authorities concerned with such matters, there is abundant evidence that forward-thinking financial institutions ought to take reasonable steps to forestall fraud, or at least mitigate its risk by using an effective risk management system, demonstrating their undisputed ability to responsibly and pre-emptively respond to questionable transactions in the digital arena. The use of such systems, largely based on newly adopted technologies aimed at effectively navigating the evolving threat landscape, is only one of a number of possible endeavours undertaken in this connection, alongside the application of past knowledge and experience related to popular fraudulent practices.
Astonishingly, I am pondering how it is that, despite being shown that Huntington Banks business conduct was insufficient insofar as background checks are concerned, they keep refuting their indisputable role and responsibility in connection with the matter herein discussed. The points that I have hitherto made are too crucial to be taken lightly. Huntington Banks non-observance of the fundamental principles of justice that is, to completely overlook and not even remotely try to mitigate the suffering of vulnerable consumers is inexcusable given the size of the establishment and the vast resources at its disposal as the direct result of the patronage of clients like myself.
If it was, indeed, solely my responsibility, we must then believe at least one of the following clauses: a) financial institutions have absolutely no role whatsoever in preventing and detecting fraud, b) the fraud in question was not reasonably foreseeable, or c) the transactions in question were not sufficiently alarming. It is extremely unfortunate that Huntington Bank pushes quite hard for me to believe all three of these thingsdespite evidence to the contrary.
In summary, I respectively ask your organisation to consider my points, given your personal and companywide obligation to provide a fair and reasonable investigation into the complaint.
I look forward to your input and would gladly cooperate to reach a fair and reasonable outcome. Thank you.
******* D *********
Demand for Return of FundsApril 1, 2024
Huntington National Bank
**********************,
*******************
******************;
****************************************************************
Re:******* D Zimmerman
Demand for Return of FundsDear *** or Madam,
I am writing to you concerning my account (the Account) to notify you that the transactions (Transactions) described in the attachment below were fraudulent, and to demand that funds (the Funds) in the amount of $20,425 be returned immediately.All of the transfers described in the attachment below were the result of fraud. Specifically, commencing on January 17th, 2024, I fell victim to a multilayered romance scam operation orchestrated by *********************** (the Company), with the design, development, manufacture, promoting, marketing, distribution, labeling, and/or sale of illegal and outright fraudulent services all of which aim at contributing to the goal of robbing and defrauding clients. With their instructions, money was transferred from my bank account via bank transfer to a fraudulent entitys account, in the total amount of $20,425 utilizing your services.
Please note the following:
The pattern of the Transactions fits within well-known fraudulent schemes. I am an elderly individual.
Basis For Demand
The foregoing Transactions were fraudulent, and I am therefore entitled to have the amounts set forth above returned to my account pursuant to the representations made by you. See ******* *. ***********, No. SA CV 22-01183-DOC-ADS, 2023 U.S. Dist. ***** ******, at *2 (C.D. Cal. June 28, 2023).
Further, the Transactions had all the clear markings of well-known scams, about which you have been repeatedly warned by law enforcement and other government agencies. Your facilitation of the Transactions is another basis for the return of the Funds. See ******** *. ********, 122 Cal. Rptr. 3d 447, 458 ***** Dist. **. App. 2011) (applying the should have known standard under statute); see also, *** v. ***** Fargo, N.A., No. CGC-21-****** ***** Super. **. Feb. 18, 2022; Donfray *. ***** *********** N.A., No. CGC-20-****** ***** Super. **. July 1, 2020); ***** v. ***************, National Association, No. CGC-16-****** ***** Super. Ct. Oct. 4, 2016).
Demand for Return of Funds
Right to File Claim
Nothing in this letter should be construed as a waiver of my rights to damages not expressly set forth herein. It is my hope that the Funds are returned quickly, and that no further action is necessary.
If we cannot reach a resolution, then I will have no choice but to file an arbitration claim pursuant to your terms and conditions.
Sincerely,
******* D Zimmerman
****************************
***********
Demand for Return of FundsCustomer Answer
Date: 12/17/2024
See AttachmentBusiness Response
Date: 12/17/2024
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
December 17, 2024
Better Business Bureau
***************
*****************
Re: BBB Case #: 22697760
Huntington Case #: 01796866
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ******* *********, which we received on
December 17, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ******* ********* promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to ******* ********* by telephone and/or written
communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:12/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an equipment loan with Huntington National Bank. I am trying to sell said equipment. I have been trying for 3 days to get my payoff amount. This is not available online like every single other business loan I have. I do not understand how a bank can not give me this information in a timely manner. I am on endless hold with their customer service phone number. No one has ever picked up. I am a business owner and I don't have time to sit and wait on the phone for over 30 minutes without an end in sight. The emails have not given me anything either. This is outrageous.Business Response
Date: 12/16/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
December 16, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***** Abusrur which we received on December 16, 2024, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
********************************************* BankInitial Complaint
Date:12/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally lodge a complaint against Huntington National Bank regarding their inability to assist me with a title issue for my car loan, which has severely impacted my ability to register my vehicle in *******Despite numerous attempts to resolve this matter, I have encountered significant delays and a lack of communication from the bank. I have called over 10 times seeking updates on my title issue. Each time, I have been promised a callback, which I have never received. The hold times to speak with a lead supervisor are excessively long, often taking an unreasonable amount of time. Requests on their end take an inordinate amount of time to process, further delaying the resolution of my issue. Overall, I have found the customer service to be unhelpful and ineffective in addressing my concerns.I am extremely frustrated and dissatisfied with the service provided by Huntington National Bank. Their inability to handle title issues for car loans is unacceptable and has caused me significant inconvenience.I request that the Better Business Bureau investigate this matter and assist in resolving my issue promptly.Thank you for your attention to this complaint.Business Response
Date: 12/16/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
December 16, 2024
Better Business Bureau
******************************************************************
Re: BBB Case #: 22682811
Huntington Case #: 01794769
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington).We are writing in response to the complaint you forwarded to us regarding ***** C ***** which we received on December 16, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ***** C ***** promptly to acknowledge the complaint, and upon completion of our review,will provide ***** C ***** response directly to by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:12/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account was closed and I had ***** in my account ********************** cannot tell me where my money went . Its money to pay my employees as well . This is sickening and caused emotional distressed to close my account in the middle of the night and closed my account when every dispute I have filed was because items was wrong or wasnt received ! Not right . And do close account with no notice is insane not to mention my money wasnt stolen out of my accountBusiness Response
Date: 12/16/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216
3/29/2022
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re: BBB Case #: 22678951
Huntington Case #: 01793919
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** *****, which we received on December 12, 2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ***** ***** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ***** ***** by telephone and/or written communication.
If you have any questions, or need further assistance,youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
********************************************* BankInitial Complaint
Date:12/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 22, 2024 around 2:50PM-3:00PM I went to Huntington Bank located at *********************************. I deposited around $220-$225 into their drive up *** to my Capital One debit ******* took my money and gave back $3 that was folded, then gave me the option to "add more" or "finish." I chose "add more" from the screen to put the addition $3 it gave me back in. Once I put the 3 dollars in, the entire machine froze and would not accept the $3.The screen was not working and neither were the buttons. I waited until the machine reset back to the home screen for a new transaction for a new customer. The *** did not deposit the funds into my account, nor did it give it back. I was never given or offered a receipt. I never left the *** and immediately called the Huntington Bank to explain what happened.They told me they could not help me and to call Capital One. I touched the *** a few more times to ensure it wouldn't spit the money I just inserted out before leaving. I then pulled over into a parking spot to call Capital One and report this. They took all my information and then denied my claim on 12/06/24 due to not being able to get a response from Huntington and then was told to contact Huntington for a resolution.But when I contact Huntington they want me to call Capital One. This has completely offset everything financially in my life. I don't understand how this could happen when I have exact dates, times, amounts, and location. There is a CAMERA attached to the ***.On 12/06/24 I filed a complaint with the **** which suddenly prompted a response from Huntington. On 12/09/24 they reached out saying they would look into it. Today 12/10/24 they reached out again saying that they don't accept deposits to other banks so I am confused why the *** took my money in the first place. Today 12/10 I filed a complaint with the *** also. I am not sure what is taking so long on Huntingtons end to address this but it's causing financial difficulties and distressBusiness Response
Date: 12/16/2024
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
********************
December 16, 2024
Better Business Bureau
***************
*****************
Re: BBB Case #: 22668619
Huntington Case #: 01790796
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding Sable ******, which we received on December 11, 2024, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact Sable ****** promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to Sable ****** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 12/17/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22668619
I am rejecting this response because:
Huntington Bank contacted me on 12/10/24 saying their ***S do not accept external deposits to other banks. I responded to Huntington telling them that the *** should've never taken my card or cash then. This is not an appropriate excuse for the funds not to be returned. THEN, Huntington asked for my full debit card information over EMAIL!!!!! As a large national bank, I cannot believe they would find it acceptable or even smart to ask for such personal information over email. Huntington or myself could get hacked and my information could be exposed so easily, I don't understand why they thought that was even appropriate to ask for. I still have not received no response from Huntington after this. There has been zero effort from Huntington to get this resolved as they are taking their sweet time. As I told Huntington, not only am I a single mother, it is holiday time and bills are due. Huntington has caused a financial hardship I'm struggling to get out of.Regards,
Sable ******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.