Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,052 total complaints in the last 3 years.
- 331 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had loan with Huntington Bank.We decided to sell the boat.I have made numerous calls to Huntington throughout this process and have all names, dates, and details if needed.
On March 17, 2025, I called loan dept with a cashier's check in hand for the $37, 300.I expressed desire to get loan paid off and lien release ASAP.***** told me she could process cashier's check electronically.When came time for check #, she only had room for 6 digits.The check had 7. So she put the last 6 in.
I also made a $53.88 electronic payment that day so loan was totally paid off as of 3/17/25.
Originating bank refused payment because cashier's check was "altered/fraudulent." We didn't find this out for 2 weeks.I called again and was told to send it certified mail.So I mailed it certified mail on 3/31/25.The USPS lost it until 4/16/25 when USPS tracking said it was picked up at postal facility in Columbus, OH.
During the time it was lost, Hungtington continued to insist that our regular payment was late and we would be turned over to collections.I called USPS daily, I called Huntington multiple times explaining I could do nothing. Ultimately, we made payment for $376.65 on April 11 that we never should have had to make just so our credit score wasn't affected
.Once cashier's check was delivered on 4/16, I waited a couple of days and called to request refund of my payment.Hadn't processed cashier's check yet.Had to wait another day.Called on 4/21 and a supervisor, *******, put in request for refund of payment, refund of late fee, and request to waive any remaining balance.
We received a check dated 4/24 for $134. I called and was told that was the only overpayment after late fees and interest.I said that was not acceptable asked for a supervisor.Supervisor put in a request for someone to call me next day.They never called.I called again told someone from customer complaint would call.**** called said she could refund $60 fee only. I want the rest of my reg. payment which is $182.31.
Customer Answer
Date: 05/21/2025
I was unable to fit all of the details into the box on the original complaint form. I had a meeting I had to go to, and when I came back to type up additional details and email them to ******************************************** I already had this message from bbb.
With regard to the details of the complaint. When I was contacted by **** ***** with the Huntington ***************************************** she got back to me and said she was only authorized to initiate a refund of a $60 fee. I explained that was $182.31 short of my full $376.65 payment I made on April 11th, that I should not have had to make. She said the reason they refused my refund request was because the loan was paid off and inactive! (They wouldn't let me request the refund before the loan was paid off.) I understand that time passed from 3/17/25, but trying to charge me interest for time that passed due to their employee's wrong processing of the cashier's check in the first place doesn't seem right. When Amia with customer complain/experience first contacted me, she said she went back and listened to the recording of the call on 3/17/25 and their employee did indeed make a mistake. I would just like the rest of my April 11th payment back. That's all I want. I never should have had to make that payment if they weren't threatening to turn me over to collections for things out of my control.
Business Response
Date: 05/22/2025
****************
Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** **********, which we
received on May 22, 2025, for review.
Please accept this correspondence as our confirmation that we have
received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will contact
our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re
welcome to contact us at your first convenience.
Sincerely,
The
Customer
Advocacy Response Team
Huntington
National BankCustomer Answer
Date: 06/09/2025
From: ****** ********** <********************************>
Date: Sat, Jun 7, 2025 at 11:37 AM
Subject: ********** Response after being contacted by Huntington National Bank
To: <**********************************************************************************************>
Dear ********* **********,
I am emailing in regards to a message I received from you that you have not received a response from me regarding my complaint (ID *********, and that my complaint has been closed because I have not responded.
After filing my complaint with you, I was contacted by phone by ******* ****** who identified herself as a Huntington Customer Advocacy Response Team member, and I asked for her to also give me the information she communicated to me in either email or physical mail form. So, I was waiting to receive that letter before contacting and sharing it with you. I also told her I wanted a detailed listing of all the account activity on this loan account from March 17, 2025 to date. On that detailed listing, also included with this communication, you will see that they issued an refund of $134.34 that they said was our "overpayment" left from the payment of $376.65 that we really NEVER should have made to them, and the also sent a refund check in the amount of $60.00 for the $25 returned check fee and the $35 late payment fee. Those two fees NEVER should have been assessed to our account. These two refund checks only amount to $194.34. I believe we should receive a full refund of our payment made on April 11, 2025. This means they should still send an additional refund amount of $182.31. I was repeatedly reassured by their various loan specialists that I called throughout this process that I would not be charged interest or fees in the end because everything would be backdated to March 17, 2025 when everything was sorted out.
I have detailed notes that I can share if I need to that span from March 17, 2025 until the present. I have the date and name of EVERY one of the Huntington employees that I talked with by phone, often spending my entire planning time as a teacher trying to get this sorted out. Here is the shortened version of this saga.
On March 17, 2025, I called and spoke with *****, in the loan department. I had a cashier's check in hand and told her I wanted to take care of paying off the loan as quickly as possible. She told me she could process the cashier's check electronically. I did not know this was possible, but she was representing Huntington Bank, so I assumed she knew what she was talking about. She did mention that there wasn't room for all of the digits of the check number, but put in the last six digits and we moved forward. I also made a $53.88 electronic payment from our personal checking account so that the loan was completely paid off. At some point in all of the problems that have since ensued, a customer advocacy team member told me she did indeed listen to the recording of my call from March 17, 2025, and ***** did in fact make a mistake with regards to the cashier's check.
Unknown to us, the bank that originated the cashier's check refused payment because their system marked it fraudulent. I now know that's because it was missing digits in the check number and ultimately that's because cashier's checks CANNOT be processed electronically. Again, one of Huntington Bank's Customer Advocacy Team members told me that she listened to the recording of the phone call on March 17, 2025 and my facts are accurate. ***** did indeed tell me she could process a cashier's check electronically. I might have discovered all of the problems that ensued sooner, except that the communications from Huntington Bank went into my husband's spam email box even though none of their communications have ever gone there before, and it literally takes two weeks for anything from them to arrive by mail. I called to inquire about the lien release and discovered all of the problems before their letter in the regular mail ever reached us. I was then assured it would all be made right, and to put the cashier's check in the mail and send it certified. I did this immediately. I have screenshots of the **** tracking. It moved for 3-4 days and then stopped moving. I repeatedly called the **** trying to find the certified mail. They had no idea and could tell me nothing. It turns out certified mail holds up in court, but is actually less trackable for them when it's in route, than regular priority mail. I was calling everyone, the buyer, Huntington Bank, the ****, spending hours on the phone and literally could do NOTHING to change the situation. In the meantime, Huntington was calling my husband saying our March 19 payment was past due and we were going to be turned over to collections. They would pressure me to amek payment when I called trying to explain what was going on and to ask them what we were supposed to do in the meantime. Ultimately, we made a regular payment on April 11, 2025 to avoid the situation being compounded by being turned over to collections. Finally, the certified mail turned up and reached Huntington Bank. A payment for $37, 500 (the cashier's check) was posted to our loan on April 17, 2025. I waited one day for processing and called to request refunds since I was under the impression things would be backdated per the instructions and notes in our account. I was told the check wasn't yet reflecting in their system and I woudl have to call back. I did call back and put in requests for waiver of interest, waiver of late fees, and refund of the April 11 payment. We eventually received the first check for $134.34 and communications that they denied our other requests because the loan was paid off and inactive!!!?????? You can see in the attached letter from ****** that they don't want to refund the rest of our payment/waive the interest charges because they say the loan wasn't paid off and we have to pay interest. I argue that their employee's mistake way back on March 17, 2025 caused most of the problems and the delays, therefore they should be responsible for the interest and fees. Her mishandling of the cashier's check and giving me wrong information is what caused this whole mess--from the refusal of the originating bank to pay on the cashier's check to me having to make a payment that she advised me I would not need to make. Our loan would have been completely paid off shortly after March 17, 2025, and no payment would have been past due if not for her mistake.
When I ask to speak to someone higher than ****** (who authorized the $60 fee refund), I am repeatedly told that those individuals do not take phone calls and she is the only person I can talk to. She says because the loan is paid off there is no account to refund the interest back to. While I understand the loan is now paid off, if I can be sent a $60 refund check, then someone can surely figure out how to correct interest charges that should not have been charged, and send me an additional check for $182.31. I would like to speak to the person who is responsible for deciding my case, and I would like the rest of my April 11, 2025 payment refunded--again that amount is $182.31. We were faithful customers who have always made our payments. We have not given Huntington Bank any reason not to deal fairly with us.
This is why I am not satisfied with their "resolution."
Thank you,
****** M. **********
**************Initial Complaint
Date:05/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington charged me two $15 overdraft fees.
They have a policy that they send you a notification when your 24 hour grace period has been activated and you have until midnight the next day to bring your account positive. Unless it is after hours, or the weekend, then it says to deposit it by midnight the next business day. They also allow for up to -$50 balance on your account before this happens. My account was overdrawn on May 8th, but only -$9.95.
On Friday May 9th, my account was overdrawn -$291.78. I received the 24 hour grace notification Saturday May 10th. Money was put into my account at 1:00 am on May 11th via Huntington Zelle. (Huntington account to Huntington account)
This brought my account to -$26.63.
The money sent via Zelle did not post to my account until the following business day, Monday May 12th.
My account showed two $15 fees charged to my account on May 9th, although I did not receive the 24 hours grace notification until May 10th and money was deposited to being my account to the requirements within the timeframe specified. The email notifications from Huntington regarding the activity and status of my account compared to the transactions on my actual Huntington account do not correlate.However, Huntington advertises this 24 hour grace notification as a security measure to ensure that you will always be aware of when your account needs action. I went into the New Philadelphia Ohio branch and they told me they could not refund my money because my account was negative on May 9th and that’s why I was charged. Although as it shows in my account, it was only negative by -$9.95 at that time.
Business Response
Date: 05/21/2025
************
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ******* *****, which we received on May 21, 2025, for
review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankInitial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Saw an ad for a 400 dollar new account bonus. I reattached the different accounts. Went through the account opening process. Setup an initial deposit. After the account was opened I saw the account type had been changed to one that did not get the opening bonus. Bate and switch! I called in and spoke with 2 reps one being a manager. The account was closed and I was promised the initial deposit would be canceled. Guess what? The deposit was taken out of my current checking account. The manager lied to me about the deposit.Business Response
Date: 05/20/2025
******************
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** ********, which we received on May 20, 2025, for
review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankInitial Complaint
Date:05/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a new Huntington Perks Checking account on January 30, 2025, under a promotion offering a $400 cash bonus for new customers who (1) receive qualifying direct deposits totaling $500 or more within 90 days, and (2) keep the account open for at least 90 days.
I successfully completed both requirements well over 14 days ago. The promotion terms stated the bonus would be deposited within 14 days after meeting the requirements.
As of today, I have not received the $400 bonus.
I contacted Huntington customer service today and was told I was ineligible because I had previously opened a Huntington account.However, this is factually incorrect—the account opened on January 30, 2025, is the first and only account I have ever had with Huntington.
Business Response
Date: 05/19/2025
****************
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding *** ****, which we received on May 19, 2025, for
review.
Please accept this correspondence as our confirmation that we have
received the expressed concerns forwarded by your office. We thank you
for making us aware of this matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion
of our review, will provide our response directly to our customer by telephone
and/or written communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankCustomer Answer
Date: 05/29/2025
The Huntington Bank did not send me a regular mail or email, but they did call me saying they will provide me the promotional offer. Thanks for your help with this matter.Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington keeps posting my transactions incorrectly or the transaction dates will be changed to obtain more money from my account. Theres have been times where I have been doubled charged on transactions. I called in for help and they did nothing. They are stealing money from me and hiding it and making untraceable. Resources will be needed to track logging of their system ti what its doing to customers. They make money by fragmenting posting transactions to obtain overdraft fees. Today I closed my account. And there was a transaction from ****** that I made almost two weeks ago, And it posted to my account. Today I closed my account. The transaction was reposted today but the balance was not adjusted to reflect everything that is true and io to date.Customer Answer
Date: 05/13/2025
5.13.25 (cjm) per phone call w/*****, last name is **********Business Response
Date: 05/13/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
May 13, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23322504
Huntington Case #: 01917091
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** **********, which we received on May 13, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 05/14/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23322504
I am rejecting this response because: This transaction was made well before it was supposed to be charged. My account was charged ***** on 5/07/2025. I noticed that within minutes of me requesting to close my account and the charge appeared 05/13/2025. It had been less than 5 minutes after ending the phone conversation with the account *** that the charged appeared.. my balance which was ****** at the time of me making a payment of ****** was made on the same day and came out multiple days later. The ***** came out per debit transaction before this payment it made the balance ****** so how did this transaction never happen resulting in this coming out almost 7 days later when the funds were already taken? Today I went to the branch and spoke with a *** and tried to take care of the balance. I no longer want an account with ********************** or trust your services. I dont feel that my money is safe. She advised me that this ****** was returned and my balance is currently ******? This payment was cleared.. Currently Im not able to log into the mobile banking app to see what is being done to my account. I want my account closed and the balance fixed.
Regards,
***** **********Initial Complaint
Date:05/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a account 3/2025 in Indiana my dad had a stroke so i had to come to California in that process my account was closed because they said my ssn was not verified if my ssn was not verified the account would have never been open. I had promo on the account and would still like the promo credit because i was not the reason the account was closedBusiness Response
Date: 05/12/2025
*************
Thank you for contacting The Huntington National Bank (Huntington).
We are writing in response to the complaint you forwarded to us regarding ******* * ****** which we received on May 12, 2025, for review.
Please accept this correspondence as our confirmation that we have
received the expressed concerns forwarded by your office. We thank you for
making us aware of this matter. Please be assured that we will contact ******* * ****** promptly to acknowledge the complaint, and upon completion of our
review, will provide ******* * ****** response directly to by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re
welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington
National BankCustomer Answer
Date: 05/25/2025
There was no agreement madeCustomer Answer
Date: 05/25/2025
There was no agreement madeInitial Complaint
Date:05/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Apparently Huntington was having issues on 5/7/2025 with deposits and transfers and other transactions . I made a deposit and received an email giving my balance at noon . Within a 2 hour time frame approximately $450 was missing from account . I went on line to check again and saw a message that they were experiencing some sort of glitch and to give it time as they were working on it.
I eventually called when it wasnt corrected and was told everything was working at that time , which my account had not been corrected ! I gave it another day just to see if it would cycle update after midnight . My balance the next day still did not show my missing money .
I called again on the 8 th and was told it had in fact not been fixed and there were still customers calling in to ***ort missing funds and was advised to give it another cycle .
No problem , I went on line this morning and my account had still not been refunded my missing funds . Called and spoke to a *** who told me my account was fine and up to date and I said it absolutely is not , asked to speak to a supervisor , maybe they would have better knowledge to investigate the matter . Transferred to a supervisor who had an attitude the minute I was connected , basically told me my account was correct and didnt even offer to look further into my issue with my funds .
So basically Huntington is stealing my funds because no one will go further to investigate the issue .
Business Response
Date: 05/09/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
May 9, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23307987
Huntington Case #: 01914609
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** *******, which we received on May 9, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
********************************************* BankInitial Complaint
Date:05/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filling a complaint again the branch in ************,IN regarding a on going situation recently I was scammed out of someone money and I totally understand that you all process and procedures in place however my complaint is that on 05/06/25 you all advised me that I would be able to withdrawal money out of the account as needed when I have deposits coming in
which is the reason I kept the account open originally based off the branch mgr Tj telling me that i have proof that you all moved a total of the balance in my account which was ****** but held onto the $500
now today when i go in you all state that I am unable to process anything on the account now but was told otherwise and you all did otherwise on 05/06/25
it is not ok and it is causing me emotional distress due to this matter you all have several commercials in regards to how you treat customers and that is indeed false advertising the staff in that branch is not friendly and rude indeed and wasn't really empathic in regards to my situation
i literally just want any money in the account that is mine outside of the $500 that is required to pay bank in addition that i was advised that instead of taking the money all at once because that was the last of the money that was in my account that you all would allow me to pay that money back little by little
however that was indeed not true so nothing you all have told me has been indeed in fact true and all i get is sorry when this is my life that was impacted by this situation and i'm go have to over come it but it's not okay to be told something but then be told bo afterwards when the only reason i kept the account open that experiences fraud is so that i can get all my deposit
tj is a rude branch manager and not helpful at all i have attached proof of the money you allowed me to take out but now I am being told no and that isn't something im understanding
Business Response
Date: 05/08/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
May 8, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23303643
Huntington Case #: 01913242
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *** ****, which we received on May 8, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
********************************************* BankInitial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited my U.S. treasury check/tax refund check into my new account 4/28/25 at the *********, ** location *********************************
half the funds were made available in my account the next business day 4/29/25 and they put a hold on my account and deposit 4/29/25 asking to review tax documents closed my account because I owed money on my old Huntington account and I gave them my tax transcripts 4/30/25 at the *************************** ***********************
because I didnt feel safe giving them my 1040 forms they told me they needed additional info. I ended up giving them additional info 5/7/25 which was my 1040 tax forms and I have yet to receive my refund check, a cashiers check or the funds back.
I dont feel like Im being treated fairly. I need help ASAP.
Business Response
Date: 05/08/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
May 8, 2025
BETTER BUSINESS BUREAU
**************.
COLUMBUS OH *****
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding Torinzo ******, which we received on May 8, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
********************************************* BankInitial Complaint
Date:05/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
See you all did it again. I'm opt out of over draft and my card is locked and you letting transactions go through
Dear Huntington Bank Staff and CEO,
My name is ******* R. **** *****, and I reside at **********************************************. My account number is *********.
First and foremost, I want to thank you for your swift action in issuing a partial refund of my overdraft fees. I truly appreciate your responsiveness.
However, I would like to express my concern that the amount refunded does not reflect the full extent of the overdraft fees I have incurred over the past few years. Despite opting out of overdraft protection for both ATM and checking transactions, charges were still allowed to go throughresulting in repeated overdraft fees, many of which I promptly paid.
Unfortunately, even after paying these fees, I noticed that some were not properly reversed, effectively resulting in duplicate or excessive charges.
While I understand and accept paying an overdraft fee when a transaction is legitimately covered, I opted out specifically to avoid these types of charges when funds were not available.
The continuation of such fees after opting out is deeply concerning and financially burdensome.
I respectfully request that your team conduct a thorough review of my account historyparticularly focusing on transactions and fees applied after I opted out of overdraft services. I believe this will reveal that the refund should be significantly higher than the amount I received.
Thank you for your attention to this matter, and I look forward to your continued support in resolving it fairly.
Sincerely,******* R. **** ***** ************************************************************** Account #********* Phone: ************** Email: ********************** The Huntington National Bank, ****************************************************************************************
Business Response
Date: 05/06/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
May 6, 2025
BETTER BUSINESS BUREAU
*******************************************************************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ******* ****-***** which we received on May 6, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 05/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint. Please stop letting transactions go through when I opt out of all I draft card and checking and savings. And when I lock my card just so I can owe over draft fees
Regards,
******* ****-*****
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