Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,050 total complaints in the last 3 years.
- 341 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint against the Huntington Bank Branch located at ***************************************. In the ***************************.
On 09/10/2024 during the morning time. I had a concerning experience with one of the tellers, named *****, who was assisting me with my account.During my visit, I had to briefly step aside to make a phone call to my husband.
Upon returning to the line, I noticed that ****** was speaking with another ******, *****, whom I have had previous issues with. I requested ****** not to discuss my situation with ***** and indicated that I was willing to wait for her assistance.Despite my request, ****** abruptly informed me that she could not help me and directed me to *****. ***** proceeded to process my transaction, and as I was leaving the bank, he called out my name and made unwarranted remarks about my behavior towards ******.Allies exact words where ***** let this be the last time you yell at ******, this better be the last one you come in here to yell at ****** otherwise I will talk to the manager and make sure you dont step foot in this office every again
*****, was not talking to me he yelled this out to me as I was walking out the banking center. While other customers were present. I found Allies behavior to be unprofessional and disrespectful. No customer should be subjected to such treatment by bank staff. I expect a certain level of professionalism and courtesy when interacting with bank employees, and this experience fell far below my expectations. ******* conduct towards me was nothing short of disrespectful and intimidating. Instead of allowing me to voice my concerns, he threatened me with consequences, including reporting me to the manager and barring me from the banking center. This public display of aggression and lack of respect left me feeling deeply humiliated and disrespected in front of other clients present at the time. ***** **** 1 (312) 270-9022
Customer Answer
Date: 09/12/2024
I am writing to file a formal complaint against the Huntington Bank Branch located at ***************************************. In the ************** Neighborhood.
On 09/10/2024 during the morning time. I had a concerning experience with one of the tellers, named *****, who was assisting me with my account. During my visit, I had to briefly step aside to make a phone call to my husband.
Upon returning to the line, I noticed that ****** was speaking with another ******, *****, whom I have had previous issues with. I requested ****** not to discuss my situation with ***** and indicated that I was willing to wait for her assistance. Despite my request, ****** abruptly informed me that she could not help me and directed me to *****. ***** proceeded to process my transaction, and as I was leaving the bank, he called out my name and made unwarranted remarks about my behavior towards ******. Allies exact words where ***** let this be the last time you yell at ******, this better be the last one you come in here to yell at ****** otherwise I will talk to the manager and make sure you dont step foot in this office every again
*****, was not talking to me he yelled this out to me as I was walking out the banking center. While other customers were present. I found Allies behavior to be unprofessional and disrespectful. No customer should be subjected to such treatment by bank staff. I expect a certain level of professionalism and courtesy when interacting with bank employees, and this experience fell far below my expectations. ******* conduct towards me was nothing short of disrespectful and intimidating. Instead of allowing me to voice my concerns, he threatened me with consequences, including reporting me to the manager and barring me from the banking center. This public display of aggression and lack of respect left me feeling deeply humiliated and disrespected in front of other clients present at the time. ***** Vega 1 (312) 270-9022Customer Answer
Date: 09/12/2024
Complaint number 22267517.
I already stated on this complaint what actions I am requesting from Huntington Bank. I requested for the business to contact me upon receiving this complaint. I would like for the regional manager for this ************** to contact me.
Business Response
Date: 09/13/2024
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
September 13, 2024
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22267517
Huntington Case #: 01728332
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ****,which we received on September 13, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have 2 gift cards issued by TCF. When I tried to use them, they were declined. I called the phone number on the back of the gift cards which was answered by Huntington Bank customer service on 8/5/24. I was transferred to Online banking and talked to Keia. She told me the gift cards had been deactivated. I was given no explanation as to why the gift cards were deactivated. The gift cards state that funds do not expire and the cards expire on 5/26. She verified that the gift cards had a value of $500 each. Since I do not have an account with **********************, she told me a check would be sent to me for the amount of the gift cards in 7 - 10 business days. She told me to hold on to the cards until I received the check and then destroy. No check was received. I called back on 8/26/24 and asked to talk to a supervisor. I was transferred to ******* who identified herself as a MN Supervisor. She could not find the gift cards or anything referring to my previous conversation. She filled out a form she said was being sent to the gift card department so they could research what had happened to my check. I gave her the gift card numbers, my address and phone number. I asked if I could have the phone number of the gift card department, but was told no I just had to call the customer service number. Nor could I have a phone number to contact her. To date I have not been contacted by Huntington, nor have I received a check.Business Response
Date: 09/11/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
September 11, 2024
BETTER BUSINESS BUREAU
**************.
COLUMBUS OH *****
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding *********************, which we received on September 11, 2024, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 09/20/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22266569
I am rejecting this response because:
I was contacted by ******* of Huntington Bank. He preceded to read me a statement of Huntington's policy regarding TCF gift cards which basically said they do not accept any responsibility. I told him that was unacceptable and call ended. He called me back later and said he would look further into it. I again talked to ******* on September 16th. I now was told they have no record of my gift cards and there was nothing he could do. He blamed TCF for failure to give Huntington the information. Just another example of theft by bank! I have learned a very expensive ************* Don't wait to use gift cards. The expiration dates and statement that "funds do not expire" written on the cards mean nothing.
Regards,
*********************Initial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i have a Go2bank acct which allows me to make withdrawls from huntington bank atms on septmber 5, 2024 at jewels ************************************************************ il around 2:30pm, i requested a $100.00withdrawl, i dropped my wallet, before i could collect the money from the atm machine the money door closed,so i inserted my card and requested $20 which i did take out without delay I'm a retired veteran on a fixed income and need help another problem is huntington bank keeps charging me a $3-$4 atm fee, per go2bank there should be no atm charges, i am requesting a full refund of all atm fee from huntington bank, my go2 card last 4 numbers are 5589 exp date 01/28Business Response
Date: 09/16/2024
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
********************
September 16, 2024
Better Business Bureau
**************************************************************
Re: BBB Case #: 22255073
Huntington Case #: 01728262
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *******, which we received on September 10, 2024
for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* ******* promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* ******* by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the trustee of my father ****** ********* 's huntington saving account. I Mailed the trust certification form and dads resignation letter and my acceptance letter to easton in June. I Followed up 3 weeks ago with an hour long call to customer service, who refused to do anything or talk to me. I called the *************** branch 3 weeks ago and they told me to email the forms to **** chardonkas. I did. Huntington responded with a recent letter pretending they heard of nothing. Asking for a trust certification form, which i akreasy sent twice. It took like 25 phone calls over a 6 months for my Dad to get his ira ****** so we are on the same path. I have faxed 100 pages of the trust document to the branch before, and to customer service. I need the account to reflect that I am the trusteeBusiness Response
Date: 09/16/2024
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
********************
September 16, 2024
Better Business Bureau
**************************************************************
Re: BBB Case #: 22263738
Huntington Case #: 01728114
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding **** *********, which we received on September 10, 2024
for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact **** ********* promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to **** ********* by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:09/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/6/2024 I had $95.41 left in my account. I spent $61.66 on a game from ******* for my son. After that I decided to get a savings account so I can start saving money. I transferred $30 from my checking to my savings account. After a few minutes I transferred the $30 back from my savings to my checking because my son wanted pizza but we decided not to get anything. So that money was still sitting there. I would have had $33.75 in my checking. I woke up the next morning to find the $30 missing. My account doesnt show it being spent. It shows it being transferred from one account to the other but the money was never spent. So no one went in my account and got anything and I surely didnt spend the money. When I called the bank the lady was lackadaisical and kept telling me I transferred the money from one account to the other and it was credited already. Today I am calling again September 8th, 2024. And I am getting the same reply. The money was transferred and it was credited. But it was not. I have $3.75 in my account. It should be $33.75. So that $30 just disappeared?? I want that $30 BACK in my account IMMEDIATELY! And then I want that account closed.Business Response
Date: 09/12/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216
September 12, 2024
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re: BBB Case #: 22256880
Huntington Case #: 01728049
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** *****, which we received on September 9, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ***** ***** promptly to acknowledge the complaint, and upon completion of our review,will provide our response directly to ***** ***** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:09/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had started a business account with ********. After awhile, huntington bank bought out TCF and my account was transitioned to Huntington. I received an email from Huntington bank stating that my account was dormant and they were going to assess fees unless I use the account (make a transaction) within 30 days. Because I no longer live in their footprint, I wanted to close the account. Unfortunately for me, I only have my TCF account information and not the Huntington account information. I called the branch I opened the account. They said I would only be able to come in or send some notarized document with the HUNTINGTON account info. I said I don't have that as I only have the *** account. They referred me to the customer support. They can't verfiy me using my social, EIN, or previous TCF account info. So they said they were helpless and to go back to the bank because they should help me. The branch again stated they can't do anything. They gave me a business account line and I talked to ******. She said that Without the new account number I can't do anything. Thus my only option is to fly to ******** and close it in person. I am in *******. Thus I am going to incur penalties and they will keep my money. Horrible experience.Business Response
Date: 09/09/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
September 9, 2024
BETTER BUSINESS BUREAU
**************.
COLUMBUS OH *****
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding *******************, which we received on September 9,
2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:09/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited 2 checks. They were put on hold. No problem! My account got suspended. I called multiple times. Ive got lied to every time. They told me once the check clears my account will be unlocked. The checked is cleared and has been cleared. They are holding my money hostage. I need my money. You guys verified the checks. The checked are paid.Business Response
Date: 09/12/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216
September 12, 2024
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re: BBB Case #: 22243192
Huntington Case #: 01725861
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ********* ****, which we received on September 6, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ********* **** promptly to acknowledge the complaint, and upon completion of our review,will provide our response directly to ********* **** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:09/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the night of 09/30/2024, I noticed a deposit of $3,000 pending in my account. Upon looking at the attached deposit slip, I found out it was for a check for $4,295, and $1,295 was taken in cash. Being nighttime, I had to wait until Saturday morning to be able to figure anything out. The next morning, my account was overdrawn by over $1,250. I spent hours attempting to contact Huntington to figure out what was going on. After finally speaking with a supervisor, I learned the check was deposited in my name, in-person, at a branch 3 hours from me and was advised to lock my credit reports, set up a fraud alert, and file a police report. I spent a good chunk of the rest of my day doing that.Because this started Friday night on Labor Day weekend, I was screwed until the following Tuesday at the earliest. I decided to call the branch the check was deposited at. They said they were already looking into it and that it was a teller who deposited the check into the wrong account.The next day, my account was still overdrawn. I went to the bank to try figuring it out. They told me the hold was only on the check deposit and it would be cleared up by the 9th. I've explained to everyone I've talked to at Huntington that it's the beginning of the month and I have bills to pay. They said I would be able to access my paycheck if I deposited it, so I went ahead and did that. Now it's after midnight on Thursday, and I just got an email saying my paycheck is being held until the 10th. That's what brought me here.This will end up being nearly two weeks that I'm just absolutely screwed because of an error on Huntington's side. I don't get it. There's seriously nothing a bank as big as yours can do to rectify this situation for someone who is now in desperate need because of your s**** up? This account has only been open for a little over a month. Why should I continue banking with you when you don't care at all? Unacceptable.Business Response
Date: 09/05/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
September 5, 2024
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: Review ID # ********
Huntington Case #: 01724706
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *************************************, which we received on September 5, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 09/06/2024
Better Business Bureau:
I accept the business's response to resolve this complaint. I have been in contact with a support specialist the last few days since filing the complaint. The issue appears to be resolved.
Regards,
*************************************Initial Complaint
Date:09/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a Huntington Bank IRA Certificate of Deposit that matured on 8-13-24. I requested funds be distributed to me with appropriate state and federal taxes withheld upon maturity.
I have not received a distribution check and Huntington has been unresponsive to my inquiries concerning the status.
I live in Connecticut and there are no Huntington locations in this state. On 7-24-24 I reached out to Huntington central offices to get the required form to close the account. (###-###-####). I was told that I must deal directly with the Fishers Indiana branch that issued the IRA-CD. The branch phone number is ###-###-####.
After numerous requests with no response, I received the form via e-mail from the Fishers Branch Manager on 8-6-24. I immediately filled it out and returned with a copy of my driver's license and passport for identification verification. I was told the request would be processed and I would get a call back with tracking information for the disbursement check. I did not receive a call.
Subsequently, on 8-16-24 I received a letter (dated 8-5-24, postmarked 8-12-24) from Huntington main office requesting a notarized addendum to the form. I had the addendum notarized on 8-19 and sent via e-mail to both the central office and to the Branch Manager.
I reached out several times to the Branch Manager but have not received any status update since 8-8-24.
I am requesting assistance from the BBB in getting my distribution for my matured IRA Certificate of Deposit from Huntington Bank.Business Response
Date: 09/05/2024
***************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ***** *******, which we received on September 5, 2024, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***** ******* promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to ***** ******* by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankCustomer Answer
Date: 09/10/2024
************
Better Business Bureau:
I am forwarding an e-mail trail regarding my complaint ID ******** against Huntington Bank.
In response to your assistance contacting Huntington, the following actions occurred:
Ms. ****** ******** from Huntington's Customer Advocacy Group called me on Thursday 9-5-24 and notified me that my IRA Distribution was sent on 9-3-24
Ms. ******** called again on Friday 9-6-24 and informed me that the required Connecticut State taxes were not withheld from the check sent and that to get it corrected, I would have to write VOID on the check and send in a picture for the check to be resent.
Ms. ******** sent the instructions as discussed in the phone call in the first e-mail in this e-mail trail on 9-6-24.
Today (9-9-24), I received the check, and it appeared to have the correct value. I left a voicemail and sent an e-mail asking why she thought that the state withholding was not correct.
Ms. ******** called me back and said that the IRA department allocated all of the withholding to federal taxes, and that they can re-adjust the split without me voiding the check. She told me I am free to cash the check.
I sent the last e-mail below summarizing our discussion and letting her know that I believe this issue to be closed.
I wish to thank the Better Business Bureau for helping in the resolution of this issue.
Ms. ******** from the customer advocacy group at Huntington was very helpful and professional also.
I now consider this issue resolved and do not require any further assistance from the Better Business Bureau.
Thank you,
***** *******Initial Complaint
Date:09/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a Huntington Perks Checking Account. There was a promotion for $400 when opening a new account, making qualified direct deposits, and keeping the account open for 90 days. I fulfilled all these requirements. I did not receive the $400. I called Huntington and they set up a case to review. That case number is ********. I did not receive any follow up so I called again. I was told that because I didn't have a promo code # they couldn't do anything. I have a screenshot showing the promo code was applied, which i can provide as needed. They continued to say there is no promo code # so they can't help me. So I proceeded, while on the call with customer service, to open another account. Since it had to be a new account my wife opened it and again no promo code #, just a screen that says the promo code was accepted, which i then did not proceed with finishing to open the account. **************** just kept saying no promo code number, they can't do anything. Which quite frankly, you can see in the account that i have fulfilled all of the requirements under this checking account application, and regardless have met the requirements to get the $400. It feels like something dishonest is going on here.Business Response
Date: 09/09/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216
September 9, 2024
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re: BBB Case #: 22231626
Huntington Case #: 01723756
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding **** ********, which we received on September 4, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact **** ******** promptly to acknowledge the complaint, and upon completion of our review,will provide our response directly to **** ******** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.