Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,045 total complaints in the last 3 years.
- 336 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used the Huntington Bank *** at ********** in ********, **, for a deposit to a non-Huntington account on June 15, 2024, at around 4:00 pm CST. When I scanned my non-Huntington debit card, the *** asked me to choose the relevant account, amount, etc. I went through the prompts and placed 600 USD in the machine. However, at this point, the machine showed a message saying "Transaction Cancelled" and took the money. The machine did not even print a receipt for the transaction. I called the customer care number, gave the details of the card scanned, and started a dispute process. After a couple of weeks, I received a letter from the bank saying, "...determined that no error has occurred." After receiving the mail, I went to the branch in ******, **, on July 02 to talk to a banker (as advised in the letter), but they said they could not help, and my only recourse was to talk over the phone with the representative.I called the number again on July 02 and explained the situation, and the representative told me that I should contact the issuer of the debit card instead of Huntington. I asked the representative for a written letter confirming the transaction, which I could send to the card issuer, and I was assured that I would get a letter in the mail. I did not receive anything for weeks.Then I called again on July 19 and asked for the confirmation of the transaction and the representative on the phone assured I will receive a mail in a few days. I have not received any such mail until now.I do not understand why this is so complicated. The bank should have the details of the transaction in the machine's log, and it should be easy to find based on the card number I provided on the first call. The machine's camera should have captured me putting the money in. If the bank needs me to go in person to prove my ID or see a copy of the card, I can also do that. But just denying that the event ever happened and ignoring the customer is wrong.
Business Response
Date: 08/13/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
August 13, 2024
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: Review ID # ********
Huntington Case #: 01708771
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding MD ***************************, which we received on August 13, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
********************************************* BankCustomer Answer
Date: 08/14/2024
I received a call from Huntington Bank saying they received the complaint and is looking into it. They will let me know when there is any update with the complaint.Customer Answer
Date: 10/01/2024
The matter is finally resolved and Huntington bank refunded the money to my account. Representative who was assigned to respond with the BBB complaint was helpful and worked with me to get to a suitable resolution.Initial Complaint
Date:08/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have sent numerous correspondence to Huntington Bank that I DO NOT WANT TO BE CONSIDERED FOR the STAND BY CASH option. But they keep doing it. And once again they've done it and IT'S NEGATIVELY AFFECTED MY CREDIT SCORE. Because my balance varies, Soon, as always, the stand by cash amount will go back up, because my balance is up now. But the negative reporting stays on my credit report. xxxcxxxcxxccccxx?xxxxxccccxxxxxxcBusiness Response
Date: 08/20/2024
August 20, 2024
Better Business Bureau
**************
*****************
Re: BBB Case #: 22124689
Huntington Case #: 01708761
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *************************** which we received on August 13, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact *************************** promptly to acknowledge the complaint, and upon completion of our review, will provide *************************** response directly to by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:08/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The bank app is constantly out of service and does not allow me to use my card or any accounts. I was left stranded while Traveling several times and they do not have 24 / 7 support. I want to cancel my account but they said they will report to the credit bureau.Business Response
Date: 08/20/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
August 20, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ********************************, which we received on August
13, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:08/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against Huntington Bank for their recent actions concerning my accounts. Last week, without any prior notice, Huntington Bank abruptly closed all my accounts, deactivated my cards, and told me I would be denied access to online banking and the mobile app. When I visited the bank to inquire about the situation, I was told that I would receive a letter explaining the account closures. However, it has now been nearly two weeks, and I have yet to receive any communication or explanation from the bank.To make matters worse, my unemployment benefits were accidentally sent to my Huntington Bank account, which should have been closed. The funds were deposited into the account two days ago, according to the online banking app, despite the account being marked for closure. I had already withdrawn all my funds from this account before the deposit was made, and now I have no access to this money.Additionally, the bank closed my Standby Cash account without notice, which negatively impacted my credit score. I had not used the account and was keeping it open specifically to help improve my credit. The closure has unfairly harmed my credit score, adding to my frustration.I am deeply upset by Huntington Bank's handling of this situation and believe that they have acted irresponsibly by holding my funds and accepting deposits into a closed account. I am seeking restitution and a full explanation for their actions. There is no justification for the bank to withhold my money or to negatively impact my credit without proper notice or cause.Business Response
Date: 08/13/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, ** 43216
August 13, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re:BBB Case #: 22123167
Huntington Case #: 01708707
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***********************, which we received on
August 13, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
********************************************* BankCustomer Answer
Date: 08/14/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22123167
I am rejecting this response because:
My unemployment funds were mistakenly deposited into my Huntington Bank account. To correct this, I withdrew the funds via ACH to my other bank. The money remained in my other bank for only three days before Huntington withdrew it back, causing my unemployment funds to essentially disappear. As a result, my account at my other bank is now overdrawn. This situation is extremely frustrating, and I am very dissatisfied with how this issue has been handled.
***********************Initial Complaint
Date:08/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a mobile deposit at a Huntington National Bank *** for $865.00. The *** took the cash but didnt deposit the money into my account. I spent hours on the phone with representatives who pretty much told me they had to wait til Monday when ****** comes to evaluate their machines. Then the money would be refunded. Now a whole week later, I call because the money is not yet deposited, and they tell me that the dispute was closed out because they were unable to locate the money. No one notified me, they stated they only send out letters. I have a receipt showing that the transaction was denied as well as the amount. The receipt was supposed to be sent in with the initial complaint. No one notified me of that. Now Im not sure if Ill ever get my money back.Business Response
Date: 08/12/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
August 12, 2024
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: Review ID # ********
Huntington Case #: 01706875
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *****************************, which we received on August 9, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:08/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/16 I was told by Huntington staff that my birthday check from 7/8 was clearing and soon to be available. Different staff told me conflicting information and kept passing me off to another department. One employee said my bank account would be frozen for 5 days during the review. First ******** bank confirmed my dads check was processed and that they had already released the funds weeks ago and that Huntington is withholding the birthday check, still freezing the checking account, and has lied to me several times in the process. One staff member said my account was closed and the check returned to sender( which my dads bank confirmed was a lie) one staff said the check was still in review from my dads bank ( which was proven false) I was also told if the account was closed or to be cancelled, I would receive the $8,000 check back plus the balance of the account. First ******** said they have account and physical proof and that Huntington lied about their timeline, the update on the transaction and the status of the check and my checking accountBusiness Response
Date: 08/09/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
August 9, 2024
BETTER BUSINESS BUREAU
*******************************************************************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***********************, which we received on August 9, 2024,
for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:08/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My checking account was closed out 08/07/2024. There wasnt any money paid directly to them but funds were deposited into the account, per the promotion criteria provided by bank. Huntington was supposed to credit me $400 14 days after meeting criteria, per their advertisement. Huntington closed my account 10 days before (provided by a Huntington supervisor) I was set to receive $400 promotion. The business has not tried to help & the advertising clearly states the terms and conditions. I am aware of how the Chex system works and I feel if they truly believed I would be a risk to the bank my account shouldnt and wouldnt had remained open from May until August.Business Response
Date: 08/12/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
August 12, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***************************, which we received on August 8,
2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 08/20/2024
From: *************************** <**********************>
Date: Tue, Aug 20, 2024 at 12:05 PM
Subject: #********
To: <********************************************************>
Hello,
Below is the email I received from Huntington Bank in regard to my complaint. They initially called me to let me know I met the criteria and would be paying it out, unlike before. This is the email I received just keeping me updated. I am in agreement with the resolution but I am still waiting to actually receive the funds.
On Mon, Aug 19, 2024 at 9:04 AM *************************** <******************************************************> wrote:
Good Morning ***************************,
I am reaching out to advise that I am diligently researching your concerns. As discussed, I will reconnect with you once additional information is available. We have to wait one more week for the tracking of the promotion database to update.
If you have comments or questions in the interim, feel free to contact me by responding directly to this email or at the phone number listed below.
Thank you for the opportunity to address your concerns.
*************************** | Customer Advocate II | ********************* Office
Office Phone: *************** | The Huntington National Bank | huntington.com
Initial Complaint
Date:08/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My money in the amount of $49.00 has been missing from my business account since January 21st. I was scammed by a fake business called autotrader. After months of no response from autotrader I tried to dispute and notify Huntington Bank back in April/May. After almost a month of calls, emails and finally on May 28th. via ******** messenger, Huntington Bank staff promised to reverse this transaction and $49.00 was put back on my business account.Unfortunately, on July 17th. I noticed that $49.00 disappeared again from my business account. Again via ******** messenger, since this is the fastest and most reliable option I reported this issue to Huntington Bank staff. Unfortunately, few days after my complaint to Huntington Staff, starting from July 23 my personal account has been hacked/compromised and $5.89 has been stolen and it shows as a "gamestop" transaction. it showed pending on July 23, then returned, then taken again on July 25, returned and then finally stolen on July 29. - a very weird coincidence or an inside job.This time instead of helping and returning my $49.00 huntington staff has completely ignored me, plus allowed both accounts to be compromised resulting in loss of $49.00 from business account and $5.89 from personal account, which totals to $54.89 = calls, emails, social media and they simply do not reply to me but steal my money.Less than a year ago I trusted and opened business and personal account with ********************** and it has been nothing but problems and lack of any respect or customer support. I feel scammed and robbed by huntington bank and I expect huntington bank to return immediately my money = $54.89 so I can close both account and move on with my life. I will wait 3 days, then I have no other option but to take legal action and file complaints to state and federal agencies to investigate huntington bank.Business Response
Date: 08/09/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
August 9, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***********************, which we received on August 8,
2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
********************************************* BankCustomer Answer
Date: 08/13/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22110530
I am rejecting this response because:
Nothing has been done by Huntington Bank.
Days and weeks have passed by and all they do is send fake letters stating that they are investigating these matters, but in reality nothing has been done = my money is still missing from my accounts, both accounts have been compromised...
business accounts = scam by autotrader
personal account = scam transaction at gamestopI am scammed and bullied by some people that work at a bank called huntington bank. please stop this madness - I already reported theses issues vs autotrader and boost mobile back in may... so why again in august???
FOR THE LAST TIME = PLEASE RETURN MY MONEY, SO I CAN CLOSE BOTH ACCOUNTS AND MOVE ON WITH MY LIFE.
***********************Initial Complaint
Date:08/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This bank allowed a person from cash app to keep my money after I filed fraud. This is my last attempt and notice to Huntington if my money isnt returned to my account with 7 business days Im filing a small claims suit. No proof has been shown but a receipt from cash app that my money was token out my account but I repeatedly stated I did not authorized any funds to be taken. Huntington filed the wrong complaint and said I knew this person but dont recall charges, then it was said I filed a complaint not theft, then it was said I authorized the charges. I want my money back or I will go to court over ****** easy!!! It will take more time and costs to hire an attorney and prove I authorized the funds than just reissuing my money.Business Response
Date: 08/12/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216
August 12,2024
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re: BBB Case #: 22104398
Huntington Case #: 01704444
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***********************, which we received on August 7,2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter.Please be assured that we will contact *********************** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to *********************** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 08/13/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22104398
I am rejecting this response because: I sent BBB a copy of the response after speaking with the rep assigned to my case because she advised me that if Im not satisfied with the reply from Huntington, to send there response via email. I did that 2 weeks ago. I did not agree with Huntington because it was the same response as all others and it still shows no proof I authorized the transaction that it was made. I dont need the receipt from cash app that proves nothing. I reported fraud and thats what it is and I need my funds sent back to my account. Thanks
Regards,
***********************Customer Answer
Date: 08/13/2024
Good afternoon.
my case was closed after given instructions to forward Huntington response. The rep said once I did that, shell she keep the case open and send a rebuttal to the bank. Instead my case was closed and I would like to speak to a supervisor.
Customer Answer
Date: 08/14/2024
From: *********************** <**************************>
Date: Tue, Aug 13, 2024 at 5:48 PM
Subject: Re: You have a new message from the BBB of ************ in regards to your complaint #********.
To: *************************************** <**************************************************>
Hi,
Here is what was said but no attachment was in the email. I told her we havent reach an agreement and no response was given. I also attached what I sent to them before I file my complaint.
Get Outlook for iOS
From: *********************** <**************************>
Sent: Tuesday, August 13, 2024 5:40:28 PM
To: *************************************** <**************************************************>
Subject: Re: You have a new message from the BBB of ************ in regards to your complaint #********.
Yes, I sent that to you almost 2 weeks ago.
Get Outlook for iOS
From: *************************************** <**************************************************>
Sent: Tuesday, August 13, 2024 4:50:55 PM
To: *********************** <**************************>
Subject: Re: You have a new message from the BBB of ************ in regards to your complaint #********.
Hello ***********************,
The Huntington National Bank indicates in their responses that they will contact their customers to acknowledge the complaint and upon completion of their review, they will provide their response directly to their customers.
When you receive ********************* reply, below is what BBB will need from you:
- If contacted by US Mail, BBB will need a copy of the letter you receive from The Huntington National Bank
- If contacted by email, BBB needs a copy of the email
Please note, the letter or email you receive from The Huntington National Bank will be dated AFTER you filed the BBB complaint and will reference your BBB complaint number ********.
If you do not agree with The Huntington National Banks response, we will also need:
-A brief written summary of why you do not accept the business response.
Upon receipt of the above requested information / paperwork, BBB will reopen the complaint for further BBB dispute processing.
Please send the above information to ********************************************************* or mail to BBB, *************************************************************************. Be sure to include your complaint ID ********.
Thank you for your time, patience and understanding.
Regards,
On Tue, Aug 13, 2024 at 3:02 PM *********************** <**************************> wrote:
Good afternoon.
my case was closed after given instructions to forward Huntington response. The rep said once I did that, shell she keep the case open and send a rebuttal to the bank. Instead my case was closed and I would like to speak to a supervisor
Regards.
Get Outlook for iOSCustomer Answer
Date: 08/14/2024
***********************
Attachments
1:27 PM (1 hour ago)
to me
Good afternoon,
Responses from Huntington Bank
Regards
Get Outlook for iOSInitial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around mid June, consumer received a text that his account was overdrafted by $90, he went to the bank and deposited a check for $120 and asked for a printout of his account. But that did not cover the day&#**;s transaction.He called the next day, he was told it was negative still due to an overcharge from a home security H32303235**303035**32H They charged 166 instead of the proper amount of $23, the person on the phone said he would have to bring in paperwork to prove the incorrect charge. Consumer immediately asked for a supervisor as he is a blind senior and cannot just do so. Speaking with the supervisor, he was told that the security system H32303235**303035**32H had already refunded back $143 and that it should be processed in a few days. In the following days, when consumer checked his account and had around $300 in the account, he assumed it was a result of the security charge being refunded back and the check he deposited when first notified of any overdraft issues, then carried on about his business.Some time later, his account was once again overdrafted because a credit that had been provided by the bank by a "dispute" was removed after being deemed not necessary because it had already been resolved. He only managed to figure this out after speaking with a number of customer representatives, who eventually asked if the consumer was ever given a complaint number or told of the credit. He stated he was not and so the representative indicated that they would listen to the recording of the call. Eventually a manager called the consumer to tell them that while the employee wasn&#**;t explicit and did not give a claim number, the credit was issued as a courtesy and that he would be responsible for spending that credit prematurely.Business Response
Date: 08/07/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
August 7, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: 2210130
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding *******************************, which we received on August 6,
2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************
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