Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,043 total complaints in the last 3 years.
- 335 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My money in the amount of $49.00 has been missing from my business account since January 21st. I was scammed by a fake business called autotrader. After months of no response from autotrader I tried to dispute and notify Huntington Bank back in April/May. After almost a month of calls, emails and finally on May 28th. via ******** messenger, Huntington Bank staff promised to reverse this transaction and $49.00 was put back on my business account.Unfortunately, on July 17th. I noticed that $49.00 disappeared again from my business account. Again via ******** messenger, since this is the fastest and most reliable option I reported this issue to Huntington Bank staff. Unfortunately, few days after my complaint to Huntington Staff, starting from July 23 my personal account has been hacked/compromised and $5.89 has been stolen and it shows as a "gamestop" transaction. it showed pending on July 23, then returned, then taken again on July 25, returned and then finally stolen on July 29. - a very weird coincidence or an inside job.This time instead of helping and returning my $49.00 huntington staff has completely ignored me, plus allowed both accounts to be compromised resulting in loss of $49.00 from business account and $5.89 from personal account, which totals to $54.89 = calls, emails, social media and they simply do not reply to me but steal my money.Less than a year ago I trusted and opened business and personal account with ********************** and it has been nothing but problems and lack of any respect or customer support. I feel scammed and robbed by huntington bank and I expect huntington bank to return immediately my money = $54.89 so I can close both account and move on with my life. I will wait 3 days, then I have no other option but to take legal action and file complaints to state and federal agencies to investigate huntington bank.
Business Response
Date: 08/09/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
August 9, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***********************, which we received on August 8,
2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
********************************************* BankCustomer Answer
Date: 08/13/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22110530
I am rejecting this response because:
Nothing has been done by Huntington Bank.
Days and weeks have passed by and all they do is send fake letters stating that they are investigating these matters, but in reality nothing has been done = my money is still missing from my accounts, both accounts have been compromised...
business accounts = scam by autotrader
personal account = scam transaction at gamestopI am scammed and bullied by some people that work at a bank called huntington bank. please stop this madness - I already reported theses issues vs autotrader and boost mobile back in may... so why again in august???
FOR THE LAST TIME = PLEASE RETURN MY MONEY, SO I CAN CLOSE BOTH ACCOUNTS AND MOVE ON WITH MY LIFE.
***********************Initial Complaint
Date:08/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This bank allowed a person from cash app to keep my money after I filed fraud. This is my last attempt and notice to Huntington if my money isnt returned to my account with 7 business days Im filing a small claims suit. No proof has been shown but a receipt from cash app that my money was token out my account but I repeatedly stated I did not authorized any funds to be taken. Huntington filed the wrong complaint and said I knew this person but dont recall charges, then it was said I filed a complaint not theft, then it was said I authorized the charges. I want my money back or I will go to court over ****** easy!!! It will take more time and costs to hire an attorney and prove I authorized the funds than just reissuing my money.Business Response
Date: 08/12/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216
August 12,2024
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re: BBB Case #: 22104398
Huntington Case #: 01704444
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***********************, which we received on August 7,2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter.Please be assured that we will contact *********************** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to *********************** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 08/13/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22104398
I am rejecting this response because: I sent BBB a copy of the response after speaking with the rep assigned to my case because she advised me that if Im not satisfied with the reply from Huntington, to send there response via email. I did that 2 weeks ago. I did not agree with Huntington because it was the same response as all others and it still shows no proof I authorized the transaction that it was made. I dont need the receipt from cash app that proves nothing. I reported fraud and thats what it is and I need my funds sent back to my account. Thanks
Regards,
***********************Customer Answer
Date: 08/13/2024
Good afternoon.
my case was closed after given instructions to forward Huntington response. The rep said once I did that, shell she keep the case open and send a rebuttal to the bank. Instead my case was closed and I would like to speak to a supervisor.
Customer Answer
Date: 08/14/2024
From: *********************** <**************************>
Date: Tue, Aug 13, 2024 at 5:48 PM
Subject: Re: You have a new message from the BBB of ************ in regards to your complaint #********.
To: *************************************** <**************************************************>
Hi,
Here is what was said but no attachment was in the email. I told her we havent reach an agreement and no response was given. I also attached what I sent to them before I file my complaint.
Get Outlook for iOS
From: *********************** <**************************>
Sent: Tuesday, August 13, 2024 5:40:28 PM
To: *************************************** <**************************************************>
Subject: Re: You have a new message from the BBB of ************ in regards to your complaint #********.
Yes, I sent that to you almost 2 weeks ago.
Get Outlook for iOS
From: *************************************** <**************************************************>
Sent: Tuesday, August 13, 2024 4:50:55 PM
To: *********************** <**************************>
Subject: Re: You have a new message from the BBB of ************ in regards to your complaint #********.
Hello ***********************,
The Huntington National Bank indicates in their responses that they will contact their customers to acknowledge the complaint and upon completion of their review, they will provide their response directly to their customers.
When you receive ********************* reply, below is what BBB will need from you:
- If contacted by US Mail, BBB will need a copy of the letter you receive from The Huntington National Bank
- If contacted by email, BBB needs a copy of the email
Please note, the letter or email you receive from The Huntington National Bank will be dated AFTER you filed the BBB complaint and will reference your BBB complaint number ********.
If you do not agree with The Huntington National Banks response, we will also need:
-A brief written summary of why you do not accept the business response.
Upon receipt of the above requested information / paperwork, BBB will reopen the complaint for further BBB dispute processing.
Please send the above information to ********************************************************* or mail to BBB, *************************************************************************. Be sure to include your complaint ID ********.
Thank you for your time, patience and understanding.
Regards,
On Tue, Aug 13, 2024 at 3:02 PM *********************** <**************************> wrote:
Good afternoon.
my case was closed after given instructions to forward Huntington response. The rep said once I did that, shell she keep the case open and send a rebuttal to the bank. Instead my case was closed and I would like to speak to a supervisor
Regards.
Get Outlook for iOSCustomer Answer
Date: 08/14/2024
***********************
Attachments
1:27 PM (1 hour ago)
to me
Good afternoon,
Responses from Huntington Bank
Regards
Get Outlook for iOSInitial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around mid June, consumer received a text that his account was overdrafted by $90, he went to the bank and deposited a check for $120 and asked for a printout of his account. But that did not cover the day&#**;s transaction.He called the next day, he was told it was negative still due to an overcharge from a home security H32303235**303035**32H They charged 166 instead of the proper amount of $23, the person on the phone said he would have to bring in paperwork to prove the incorrect charge. Consumer immediately asked for a supervisor as he is a blind senior and cannot just do so. Speaking with the supervisor, he was told that the security system H32303235**303035**32H had already refunded back $143 and that it should be processed in a few days. In the following days, when consumer checked his account and had around $300 in the account, he assumed it was a result of the security charge being refunded back and the check he deposited when first notified of any overdraft issues, then carried on about his business.Some time later, his account was once again overdrafted because a credit that had been provided by the bank by a "dispute" was removed after being deemed not necessary because it had already been resolved. He only managed to figure this out after speaking with a number of customer representatives, who eventually asked if the consumer was ever given a complaint number or told of the credit. He stated he was not and so the representative indicated that they would listen to the recording of the call. Eventually a manager called the consumer to tell them that while the employee wasn&#**;t explicit and did not give a claim number, the credit was issued as a courtesy and that he would be responsible for spending that credit prematurely.Business Response
Date: 08/07/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
August 7, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: 2210130
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding *******************************, which we received on August 6,
2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I gave the lady at Huntington bank in evart 80 dollars to put between 2 accounts she only put 70 inBusiness Response
Date: 08/20/2024
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ********************************* which we received on August 13, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ********************************* promptly to acknowledge the complaint, and upon completion of our review, will provide ********************************* response directly to by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:08/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July 16, 2024 I requested an invoice to pay for an appraisal on property. After many back and forth emails on who to contact and how to contact them in regards to this, ***************************** informs me he was just hesitant to send me and invoice because it would be a waste of our time and money. I told him I appreciate the thought but I would like to pay for my appraisal. He told me Id receive a call requesting my information to pay. After never receiving a call, August 1, 2024 I made contact with ******************* about making payment on the appraisal. He took my card information that afternoon. August 2, 2024 I spoke to *** who told me he gave my info to his manager to run for payment on August 1, 2024. He told me we are just waiting on his manager to get back and run the card. Its August 2, 2024 my card has not been ran and *** can not confirm with me that they will run my card today so that I can receive my appraisal.Business Response
Date: 08/07/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216
August 7,2024
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re: BBB Case #: 22083057
Huntington Case #: 01702506
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***********************, which we received on August 5,2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact *********************** promptly to acknowledge the complaint, and upon completion of our review,will provide our response directly to *********************** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:08/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This bank is charging consumers a substantial amount of overdraft fees. Within 2 weeks they have charged me over ******! Isn't there a law that protects consumers on how many fees they can charge in a short period of time?? People run into problems now and then and I don't think this is right.Business Response
Date: 08/02/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O.Box 1558
********,**** 43216
August 2, 2024
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22081899
Huntington Case #: 01701629
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *************************,which we received on August 2, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 08/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
*************************Initial Complaint
Date:08/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington bank closed my account down after 2 years because of risk whatever that means. Im not even frustrated about that. I had to fight for weeks to get my money. And when I finally did(they were still allowing money to be deposited in there) I got my child support finally changed but there were pending deposits from it in there. So there is $216 of my money that they are refusing to give me. I have contacted them multiple times about this issue and now customer service just hangs up on me when they call and read my history.Business Response
Date: 08/02/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
August 2, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***************************, which we received on August 2,
2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
********************************************* BankInitial Complaint
Date:08/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited a government check on behalf of one of my friends but they had me fill out an endorsement form and notarize it that my friend was giving me full access to the funds . We both came in person to the branch presented IDs and fund are still on hold even though the check has been cashed out and verified its a good check on the State website . They want proof of what the funds are for , and only thing the treasury department can give me is a 1099 at the beginning of next year . 60k on hold just because they want to know what the funds were for , which it was for bonds that they cashed out . Please the fund have been available and I have no access to my money , they refuse to help me. The treasury **** cant do anything about it . It was a good check . All the detail of the check match but my funds are on hold . All I want are the fundsBusiness Response
Date: 08/07/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216
August 7,2024
BETTER BUSINESS BUREAU
***************
******** OH 43215
Re: BBB Case #: 22078856
Huntington Case #: 01701606
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *********************************, which we received on August 2, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ********************************* promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ********************************* by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:08/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in April, I opened a Huntington Perks Checking Account following an ad from Forbes.com to open a new account for a $400.00 bonus.On the website it specifies to click on the (Apply Online) button to generate bonus code. Nothing mentions of having to obtain the code personally to place on my account.I followed ALL instructions and opened the account online. The customer service did not help at all and asked me all kinds of questions that lead to no resolution at all. There should always be a way to help a customer obtain an offer if presented.Business Response
Date: 08/01/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O.Box 1558
********,**** 43216
August 1, 2024
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 22077265
Huntington Case #: 01700602
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *************************************, which we received on August 1, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
********************************************* BankInitial Complaint
Date:07/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bank with Huntington National Bank and they put my account on a hold because a deposit that was cashed in my account from 2 months prior the bank put a claim false claim against it. Instead of Huntington protecting their customer they told me I need to take up the issue with the bank that put the hold on the account. They havent ask for any documents which I have to show proof that the check was a good check and they wont release the false hold thats on my personal or business accountBusiness Response
Date: 08/02/2024
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
August 2, 2024
Better Business Bureau
***************
*****************
Re: BBB Case #: 2206654
Huntington Case #: 01699391
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding *****************************, which we received on July 31, 2024, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***************************** promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to ***************************** by telephone and/or written
communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************
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