Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,045 total complaints in the last 3 years.
- 336 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/26/2023 I called huntington to pay a debt that was charged off it was from a standby account I owed 512.46$. I paid the full amount they said it would be marked as “paid in full as agreed” and removed from my credit report. 30 days later they changed it to charged off paid. In late June of 2023 I noticed on my expirian credit report the report was a little different than the other 2 and I requested they fix it and remove it as agreed. Then on July 10th they changed it inaccurately for the worse adding missed months while it was charged off and paid in full. And caused my credit score to drop 68 points on my Equifax report. causing many adverse effects with my financials.
Business Response
Date: 07/13/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
July 13, 2023
BETTER
BUSINESS BUREAU
1169
DUBLIN RD.
COLUMBUS
OH 43215
Re:
BBB Case #: 20312607
Huntington Case #: 01471688
Dear
********* **********:
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ***** *******, which we received on July 13, 2023, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankInitial Complaint
Date:07/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened an Huntington Bank account deposited 200 dollars in checks thru the mobile app. On 7/110/2022. The app showed I had 200 dollars available. At 10.45 am.I get to the bank around 1145 am. To be told that my account is being closed
And they cant get the checkz to clear. That was the last of my money. Till I get paid again in 2 weeks. Why let me open an accoint deposit money then close it. And state I have to wait to get the mo ey.Business Response
Date: 07/12/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
**** *** ****
********* ** *****
July 12, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD
COLUMBUS OH 43215
Re: BBB Case #: 20304671
Huntington Case #: 01469975
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** ********* which we received on July 11,
2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:07/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the victim of fraud, scam, theft, what ever it may be called, but it happened thru my bank account, via a phone call that appear to be from my bank. Showed up as huntington bank on my caller idea, the fraud line to be exact. What seemed to be a call alerting me of fraud, and verifying my account, someone gained access to my account and made 2 fraudulent charges that they were able to authorize because they gained access to my account. By the time I realized what was happening it was to late. Money was gone. So I called the bank... talked to the actual fraud department to hear ya, that's definitely a scam, we will open the investigation, put holds on the accounts, and open new ones while we get this sorted out. Go to the bank the following Monday to do that. They tell us the same thing, they are investigating, and will get it cleared up. 2 weeks go by, and the money is refunded. We close that account completely, taking the money out. A week later, I get 2 letters, on the same day, typed the same day, the first one saying has been refunded, the second saying oh no, the charges were authorized, we are taking the money back, and the money taken back within 6 hours. I have spoken to multiple people, multiple departments, given them all my statement, along with my call records, along with pointing out any type of investigator that is actually doing his job would see these transactions are for somewhere I have never used, in amounts I would never spend. I want this investigated, with the banking correcting this error. They are insured for this, I'm not.. I don't have that kind of money laying around. I need help, I have filed a police report as well.Business Response
Date: 07/13/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, OH 43216
July 12, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD
COLUMBUS OH 43215
Re: BBB Case #: 20301520
Huntington Case #: 01469961
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ******* M *******-********, which we received
on July 11, 2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:07/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a check for rental assistance. The check had my name and my landlords name on it. I went to Huntington bank on 08-29-2022 signed the check and deposited it into my account. Huntington cashed the check and put it in my account but put a hold on it due to the other party not signing it. Huntington will not give me the original check back or the money.they shouldn’t have cashed the check into my accounts if they seen both parties didn’t sign. I was evicted because they wouldn’t release the check or give me the original check backBusiness Response
Date: 07/10/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
July 10, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: Review ID # 20286829
Huntington Case # ********
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding ****** ******, which we received on
July 10, 2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankInitial Complaint
Date:07/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and i have been banking with Huntington since TCF bank was shut down.. We both have one account and separate debit cards. Since we have been banking with them, we have opted in for overdrafts to cover bills and utility pay. For the last month, at least, we have not been able to overdraft our account. This is resulting in our credit payments and utilities coming back unpaid. We rely on our overdraft option for this reason. Now our credit is plummeting when we are trying to build it!!! What gives????!!!Business Response
Date: 07/05/2023
The
Huntington National Bank
Customer Advocacy Team
EA1W02
P.O. Box 1558
Columbus, Ohio 43216
July 5, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: Review ID #
20263626
Huntington Case #: 01466225
Dear ********* **********:
Thank you for contacting The
Huntington National Bank (Huntington).
We are writing in response to the complaint you forwarded to us
regarding ***** ********, which we received on July 5, 2023, for review.
Please accept this
correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you
for making us aware of this matter.
Please be assured that we will contact our customer promptly to
acknowledge the complaint, and upon completion of our review, will provide our
response directly to our customer by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer
Advocacy Response Team
Huntington National BankCustomer Answer
Date: 07/07/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20263626
I am rejecting this response because:
Regards,
***** ********Initial Complaint
Date:06/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Check from M3 Global for $435 mailed to me, and the side of the envelope was cut open and the check was stolen before it arrived in my locked mailbox. I reported this to M3 Global and filed a check fraud form to Wells Fargo (the bank that issued the check). I was informed that this check was deposited to a Huntington Bank and received a scanned copy proving that a signature had been forged (see attached). I contacted Huntington Bank on 5/27/23 (report # 05272023_00900604) via chat with ******, who advised me to contact 800-480-2265 (Customer Solutions Center) to follow-up on this ticket. I called on 6/12/23 and spoke to *********, who was unable to help me, and I called on 6/30/23 and spoke to ******** and to ******* *****, neither of whom could help me. The investigative referral has not followed up with me in the 5 weeks since I submitted the ticket, and I think that I am not being treated appropriately.
I submitted police report ******** to the Chicago Police Department in May 2023 regarding this check fraud, and the police are also investigating Huntington Bank.Business Response
Date: 07/05/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
**** *** ****
********* **** *****
July 5, 2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: Review ID # 20261762
Huntington Case # 01466172
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding ****** ********, which we received on
July 5, 2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankCustomer Answer
Date: 07/13/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20261762
I am rejecting this response because the customer service agent who contacted me (Michael, customer service advocate in the Columbus office at 614-331-4947) was not helpful at all. He had no updates for me and said that Wells Fargo had not even initiated the process. He also said that it could take 6-12 months to complete the progress. He would not give me any additional information and refused to transfer me to a supervisor. This was a very negative experience with Huntington Bank. They did not address my concern.
Regards,
****** ********Customer Answer
Date: 07/14/2023
From: ***** * ****** *******************>
Date: Thu, Jul 13, 2023 at 11:12 PM
Subject: Fwd: You have a new message from the BBB of Central Ohio in regards to your complaint #20261762.
To: <[email protected]>
I did not receive this email from BBB about complaint ID 20261762 until after ******* (Customer Advocate at Huntington Bank, ************) called me and informed me that the ticket had no updates and that he could not help me at all. Thus, I do not have a written transcript from that phone conversation as requested. I have no letters or emails to share as Huntington Bank has not contacted me beyond that phone call on 7/7/23. I have copied below my notes from that phone call.
7/7/23 - phone call from ******* (customer advocate) at ************ saying that there were no updates to provide as Wells Fargo has not initiated the process and it can take 6-12 months to complete the process; would not give any information about location of where check was deposited; refused to transfer me to supervisor when requested (just responded with "No").
---------- Forwarded message ---------
From: Better Business Bureau <[email protected]>
Date: Fri, Jul 7, 2023 at 2:33 PM
Subject: You have a new message from the BBB of Central Ohio in regards to your complaint #20261762.
To: <******************>Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to contact escrow Department because my scrow refund is wrong. Calling customer service many times, writing several emails to diferent people, it has been wasting time, more than 40 minutes on the phone, nobody knows, nobody answers emails. Mortgage loan number *********3. It is not the first time the scrow department refuses to take care of customers, giving excuses to not pay the correct amount of money on the correct time.Business Response
Date: 06/30/2023
The
Huntington National Bank
Customer
Advocacy Team EA1W02
P.O.
Box 1558
Columbus,
Ohio 43216
June 30, 2023
Better Business Bureau
1169 DUBLIN RD
COLUMBUS OH 43215
Re: BBB Case #: 20254995
Huntington
Case #: 01463926
Dear ********* ***********
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** ******* which we received on June
30, 2023.for review.
Please accept this
correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please
be assured that we will contact ****** ******* promptly to acknowledge the
complaint, and upon completion of our review, will provide ****** ******* response
directly to by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 07/14/2023
From: ****** ******* ******* ******* <***********************>
Date: Wed, Jul 12, 2023 at 8:44 PM
Subject: Re: BBB Complaint ID # 20254995 - The Huntington National Bank
To: Better Business Bureau <[email protected]>
Good afternoon Mrs *********
Unfortunately, the Huntington Bank contacted me by email and phone just to let you know that they will investigate the case about short Escrow refund.
After BBB close de case, I received a phone call from Mr ***** explaining me than he does not know anything about the case, than he was not able to tell me anything because it was not his Department, I asked him if he check the documents I sent him, he answers no, and he told he does not even know how mathematics works. Besides he had no idea why my Escrow check is short. He suggested me to contact Escrow Department.
It was exactly my Complaint: ESCROW DEPARTMENT NEVER ANSWERS MY EMAILS OR PHONE CALLS. Basically, Huntington Bank was waiting BBB close the case to keep playing games. It is not the first time. As a resolution I hope Huntington Bank pays my Escrow funds IN FULL.
I will appreciate if you open the case again and Huntington Bank gives a real answer. BBB deserves respect and me too.
Thanks
****** *******
**********
Get Outlook for AndroidBusiness Response
Date: 07/21/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
July 20, 2023
Better Business Bureau
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: 20254995
Huntington Case #: 01474455
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** P *******, which we received on July 19, 2023, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact Ms. ******* promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to Ms. ******* by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Priority Response Team
Huntington National BankInitial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 14 2023
The Huntington National Bank , 7 Easton oval EA2W39
sent me out a letter stated they were closing my account and they shared that they can close my account for any reason and I do not feel that is fair. I called them to see why and they stated because I am a liability, I dont understand what that even means, I have all my business affairs going through that account and to abruptly stop my relationship with the bank without a reason is crazy.Business Response
Date: 06/27/2023
The
Huntington National Bank
Customer Advocacy Team
EA1W02
P.O. Box 1558
Columbus, Ohio 43216
6/26/2023
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #:20237240
Huntington Case #:01461749
Dear
********* **********:
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ****** *****,
which we received on 6/26/2023, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Response Team
Huntington
National BankCustomer Answer
Date: 06/30/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 20237240
I am rejecting this response because:
Regards,
****** *****Initial Complaint
Date:06/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington Bank locked me out of my online access on June 17 because I set up a Zelle profile and requested a transfer of $1,000 to my brother’s account. There was no attempt to contact me electronically or by phone—they simply locked my access online.
After calling Customer Service I was told that the only way to unlock the account was to appear in person in Hu tonguing Branch. I explained to the agent that I was away from Columbus for the summer and since Huntington Bank serves a limited area in Ohio and western PA, I would have to book a flight or drive 450 miles one way in order to get to an actual branch. This was simply not possible.As of today my account is still locked. I attempted speaking to the branch manager where my account originated with no success and leaving several voice messages for them to call me back. I have not received a call back.
I am assuming that the Huntington Bank security and fraud prevention department doesn’t understand the need to establish an identity verification protocol for dealing with such issues, particularly when their clients are not physically present on their bank footprint.
What would happen if a client in similar situation is in a hospital or unable to travel?
I demand an explanation and hope that a bank that pretends to be one of the biggest in the USA would figure out how to provide adequate service across all its platforms.
Business Response
Date: 06/23/2023
*******************
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ****** *******, which we received on June 23, 2023, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankCustomer Answer
Date: 06/26/2023
I accept the business's response to resolve this complaint.
Regards,
****** *******Initial Complaint
Date:06/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone committed check fraud and stole money from me, overdrawing my bank account. They used one of my checks and forged my signature. Its possible they stole a check from my office. Unfortunately, I admitted to a Huntington bank rep that I leave my own office door unlocked, and that our office building (which offers counseling and community services) is also sometimes unlocked. But not unattended!
My personal bank (Huntington) refused to recoup my losses, saying that I did not take reasonable care: "We have reviewed the affidavit you submitted... . According to the affidavit, the signature on the item(s) was forged. After reviewing your affidavit and any additional information you provided regarding the unathorized/forged items, it has been determined that reasonable care was not used in safeguarding your account information. This substantially contributed to the making of the forged item(s). As a result, we will not reimburse you for these unathorized/ forged item(s)."
I am the victim of larceny. Its not my fault and my bank is letting me be ripped off. I want information about who stole my money. They laundered the check via ***** ***** through a financial institution from *****, ********** ***** ***** can answer my questions, but they need a "dispute claim" issued from Huntington.
**** is my liaison with Huntington Bank. He says Huntington issued a dispute claim. ***** ***** has no such record. Even though **** is my liaison, I had to inform *him* that Huntington refused to recoup my loss! **** has been completely useless.
I understand Huntington has a bottom line. I know the US government flags any check over $9,999. So why didn't Huntington or ***** ***** flag this check precisely because it was just under $10,000 and call me, as a matter of sheer customer care?
I have been a customer of Huntington for over 10 years. Does my history as a customer not speak to my character? If not, what is my relationship with Huntington really worth?
Business Response
Date: 06/20/2023
*****
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ******** ****, which we received on June 20, 2023, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National Bank
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