Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,050 total complaints in the last 3 years.
- 336 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Used the atm in a grocery store in Lancaster Ohio at *** ***** ***. Deposited 1500.00 and instantly the door closed and did not give receipt. Didn’t give option to get money back. It just said contact your financial institution.
This happened on November 26th and I was out of town. I have been in contact with someone at your establishment with this issue. I think when I filed I accidentally filed a review instead of filing a case. The atm has video and the managers at their grocery store said they have very good cameras in their store.
And I contacted Huntington Bank December 27th and opened a dispute because the 26th was closed due to it being the holidays. I still haven’t received my money. The atm is subleased out from Huntington Bank to ******. I have stuff I can upload. I did go to branch office a block away prior to this and it stated that it wasn’t taking deposits. So that’s why I went to atm in grocery store.
If there is any more information you need please feel free to contact me at ###-###-####. Thank you and I hope this information helps. And this is what I wrote when I first did it with BBB but it was review for customers was wrong file
Thanks Hope you have a great day.
Oh Ya I told them to get vedio from store the managers told me they have excellent cameras and I still don’t know if Huntington brake have used them cameras in the grocery store I told him the 27th when I called and talk to a representative for Huntington they have bank the ham video camera in the grocery store very good ones I should’ve contacted the police and got a report
Business Response
Date: 01/18/2023
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding *******
******, which we received on January 17, 2023, for review.
Please accept this
correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you
for making us aware of this matter. Please be assured that we will contact ******* ****** promptly to
acknowledge the complaint, and upon completion of our review, will provide our
response directly to ******* ****** by telephone and/or written
communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer
Advocacy Team
Huntington National BankCustomer Answer
Date: 01/27/2023
I accept the business's response to resolve this complaint.
Regards,
******* ******Initial Complaint
Date:01/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington bank unable to provide me “payoff quote” in timely manner. Multiple calls, requests & Huntington informs will receive in 24-48 hours. I’m done making 45 minutes phone calls with same excuses why I can’t get this information. This has caused delays in my refinance and the bank is completely inept and unable to resolve the problem. Enough is enough.Business Response
Date: 01/13/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
January 12, 2023
Better Business Bureau
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: 18729321
Huntington Case #: 01360106
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ******* ***** which we received on January 6, 2023, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ******* ***** promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to ******* ***** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:01/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The bank branch handed me a flyer and asked me to apply for the credit card that offered $100 back if I spend $1000 in the first 60 days, which I did. When the time went by and I called them to see why I had not received the $100 credit, they claimed its their choice on the $100 or 3% rewards and refused even when I emailed the flyer that is attached.
False advertising !Business Response
Date: 01/13/2023
***************************
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ****** ********, which we received on 1/13/2023, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankBusiness Response
Date: 01/13/2023
************************************************
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ******
********, which we received on 1/13/2023, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankInitial Complaint
Date:01/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I utilized the online check deposit feature on my Huntington bank online app which warned me of a 48hr wait time to access funds. So my deposit for $1,168 that I submitted Friday January 6th 2023 should have gone through by Monday January 9th 2023 at the latest. I've called several times twice on Saturday the 7th and twice on Monday the 9th. I have now been told they will not give me my paycheck until the 10th 12th or 13th. The day keeps changing as they continue to hold my funds with no answer as to why.Business Response
Date: 01/11/2023
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
********* **** *****
******* *** ****
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: Review ID #18712414
Huntington Case #01360475
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding ******** ********, which we received
on January 11, 2023 for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:01/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/6/23, I cashed a check from ****** using mobile deposit. To my surprise, $500 of the funds were not available as usual so I called the 800 number to inquire. The rep told me the check would be cleared Monday morning and that the $500 was not guaranteed. She assured me the check was not on a hold and wouldn’t be. I received an email after hanging up with her stating a hold was placed and my funds would not be available until 1/12. I have to start school on Monday 1/9 and cannot buy books. I asked that the mobile deposit be canceled so I could cash check at my credit union and after 2 hours on hold, it was reported that it isn’t possible. I believe the rep I spoke with issued the hold after telling me there wasn’t one, maliciously. I’ve banked with Huntington 15 years and I’ve never received hold emails like I am after speaking with the care rep. This has caused a serious hardship and there is no just reason. The rep herself said so on a recorded line. I also have a line of credit (8,500) that I dont use with Huntington. I thought since the check was on hold, I could buy my books with my credit card but the rep would not allow me to order a new card. I don’t know what to think. I am stuck and can’t access my money or line of credit at a time when I most need it.Business Response
Date: 01/09/2023
************************
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ****** *****,
which we received on January 9, 2023, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankCustomer Answer
Date: 01/11/2023
I accept the business's response to resolve this complaint. They did contact me and immediately lifted the hold. I’ve transferred to my credit union to avoid it again. I appreciate your help and without it, I don’t think anything would have been resolved.
Regards,
****** *****Initial Complaint
Date:01/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying for 2 months to get my title sent so I can register my car in the state of Tennessee. They have still not sent it. I spoke to them on 12/4 and was given a fedex number for it to arrive 12/5. It never got sent. I have been unable to register my car now for 2 months because they will not do anything they say they are going to do. I have all the case numbers written down and all the names of people I spoke to. I now will be forced to drive with no registration because I cannot get them to send the title. They keep saying they are and then they do not. It’s screwed me over money and time of driving back to my home state (I’m a travel nurse and I’m on assignment out of state).Business Response
Date: 01/04/2023
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to
the complaint you forwarded to us regarding ***** *******, which we received on January 4, 2023, for
review.
Please accept this correspondence as our confirmation that we have completed a thorough review of this
matter and have contacted ***** ******* directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:01/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello I’m filling out this complaint on this bank, due to fact of my account being open on fraud and contract fraud and tried many times to get this account fixed. And getting threaten I’m going be 30 days late on my credit report if not paid and this bank has my payment and refusing to apply the payment to it. I would like someone higher up in management to call me and my credit report to be fixed.Business Response
Date: 01/04/2023
**********************************8
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ********* ********, which we received on January 4, 2023, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ********* ******** promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to ********* ******** by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 01/05/2023
*************************************
I have tried multiple times to work out with issues with huntion National bank. They refuse to apply my payment. I have called and spoken to multiple people and all say they can’t find my payment nor can they find it lastly I have a tracking number for the payment and they refused to apply the payment to my account showing on my credit report like I never made a payment.Initial Complaint
Date:01/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to deposit $1900 IN CASH into a Huntington Bank ATM at the drive through in Glendale Heights IL on 12/27/22.
Everything went fine until the machine started counting the cash . Then a message came on the screen saying “You didn’t take the cash out in time , we’ve withdrawn the money back into the atm , for your safety . Contact your bank “
The first teller I spoke to had NO SENSE OF URGENCY at all when I spoke to her. I had to get very upset and forceful to speak to a manager .
I was told BY THE BRANCH MANAGER , that a claim was filed , it was expedited , and I would have my money in my account the next day.
I called the customer service number and was told that someone was scheduled to audit the atm that afternoon.
12/28/22
NO MONEY IN MY ACCOUNT
called the customer service number, was told that it was a 2 BUSINESS DAY turn around and expedited complaint did nothing for time frame.
Called branch manager , was told a different story than he first told me . Now atm was scheduled for auditing sometime during the week , but they weren’t allowed to know why for security reasons.
BUT that after audit money would be in my account the next day
12/29/22
NO money in account
Called customer service twice , both times told different stories
Including that THEY DIDNT EVEN HAVE THE ATM LOCATION NOTED ON THE COMPLAINT
Branch manager told me that ATM HAD BEEN AUDITED
12/30/22
No money in account
Went into branch where this happened
Manager was off - WAS TOLD THAT MONEY HAD BEEN PICKED UP, BUT NOT AUDITED , COUKD BE UP TO 10-15 BUSINESS DAYS AND THERE WAS NO ONE THAT COULD HELP ME UNTIL JAN 3 , 2023
I’d completely understand if I had deposited a check and was trying to get funds credited to my account. They would need to verify check first .
BUT IM ON CAMERA PUTTING CASH INTO THE MACHINE !!!
It’s 2023 , with all the technology available currently, should not be this difficult to solve a problem like this !!!
STAY AWAY FROM THIS BANK!!!!!Business Response
Date: 01/04/2023
*****************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding Daniel Baier, which we received on January 4,
2023, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 01/05/2023
I FINALLY got my money credited to my account on 1/4/23
Branch manager told me there was a way to take money from their branch account and move it into mine .
while I appreciate that , being totally honest , why was this only offered AFTER I made this BBB complaint ??Its 2023, with all the available technology, it shouldn’t be this difficult to find the PROPER INFORMATION for customers . THE FIRST TIME THEY ASK!!
Also , shouldn’t take a week to resolve a CASH DEPOSIT !!
As a whole , this company needs to treat customers much better . THE ONLY REASON THAT YOU HAVE A JOB THERE IS BECAUSE PEOPLE LIKE ME TRUST YOU WITH OUR MONEY!!
I think that needs to be taken into consideration when dealing with customers and when trying to solve their issues
Initial Complaint
Date:12/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened an account at ***** ********* **** on 10/24 (online). I deposited $400 via my debit card (through Huntington) into the first financial account I opened. Shortly afterwards, the account was closed and I received a paper check of $400 from first financial covering my fees. I deposited $100 of the check and cashed out $300 (the check was in my name, $400 and said account closed). Shortly after depositing the bank, Huntington took the $400 back saying they check had a hold placed on it. After talking with first financial, they said they never received the $400 that is why they stopped the check. I disputed this with Huntington since I have a $400 charge POSTED to my account. I turned in over 10 pages of documentation to Huntington dispute via email with the paper check, the manager name at first financial, etc. Huntington requested this information no later than 12/5. I turned it all in on 12/2 via the email they gave me on my letter, but they said they didn’t receive it. I went INTO the branch, showed the manager my email, she verified that I did have everything sent to the correct place on time, but Huntington disputes did not do their job. She re-opened the dispute on 12/13 and I was told (in person by two different employees on two different days) I would receive a $400 provisional credit within 10 days. This has been over 10 business days, still no money, and still no decision on my dispute. I have emailed them to follow up, gone into the bank and everything! How do I sent money to one bank, they sent me a check because clearly they received my money, stopped my check and now my money is floating in limbo between bank to bank, and Huntington is not doing their job finishing the dispute. I submitted more documentation than should be needed. I’m a single mom who teaches special education, and $400 at the holidays is a big chunk of change for me to be missing! And technically having been stolen from me. Any help would be great!!!!Business Response
Date: 12/29/2022
*******************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** *****, which we received on December 28,
2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 12/31/2022
I accept the business's response to resolve this complaint.
Regards,
****** *****Initial Complaint
Date:12/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the morning of December 12th I had my sell phone stolen at a local bar. That same day I contacted the bank to inform them that my account could be compromised. They shut down the account but not before someone had used xoom to send $350 from
My account.
On Tuesday the 13th I spoke to a banker at a local branch and opened and had my electronic banking closed and again filed a fraudulent transaction complaint.
The bank investigated and on 12/27 I received a letter stating that they denied the complaint saying that the transaction was authorized without sending any bother evidence for their decision. They continue to now send texts about the old account being overdrawn even though the funds existed before the fraudulent transaction.Business Response
Date: 12/28/2022
*****************************************8
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding **** *****,
which we received on December 28, 2022, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National Bank
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.