Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,050 total complaints in the last 3 years.
- 337 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was a fraudulent transaction with regard to my checking account. $500+ was deducted as a ***** payment which I never authorized nor personally processed. It was deducted from my account and sent to an individual I don't even know. I made a police report regarding the fraudulent transaction, and also reported it to the bank. The bank determined that I authorized the transaction, but I did not. As a result the money that was deducted for the fraudulent transaction was never refunded. I would like the monies returned to my account as I did not authorize the ***** transaction.
Business Response
Date: 12/20/2022
***************************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding **** *******, which we received on
December 20, 2022, for review.Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:12/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/2 I made a large deposit from an early distribution on my retirement. Huntington has held my money hostage for 14 days with no time frame or further information other than “it’s all internal you need to wait” I have had no access to my accounts or money the last two weeks. This is criminal behavior. The issuing bank validated the check cleared into Huntington’s possession on 12/5 yet they refuse to recognize my deposit. Please help I need medicine and food.Business Response
Date: 12/14/2022
The
Huntington National BankCustomer Advocacy Team
********** *** ****Columbus, Ohio ***************BETTER BUSINESS BUREAU**** ****** *********** ** ***15Re: BBB Case #:18571459 Huntington Case #: ************
********* **********: Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ***** ****,
which we received on December 14, 2022, for review. Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication. If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience. Sincerely, The
Customer Advocacy Team Huntington
National BankInitial Complaint
Date:12/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited a $60000 car accident claim check in September and have been denied access to electronic transfers, cancelling cashier's checks, cancelled checks, check and withdrawal information since October. This bank has kept me homeless and passed off only old and marked bills, thereby treating me like a criminal for attempting to spend my own money. They even, in person and against my direct request when trying to buy a used car on or about Oct 3rd 2022 issued a cashier's check with my secondary account holder as the mayor and me as the payee on a non transferrable cashier's check making it IMPOSSIBLE for me to purchase the vehicle I intended to purchase. The *** ****** ***** branch manager said she'd expedited checks and a new debit (card was stolen) to the bank branch on Sept 29 2022 and she did not. When I arrived a week later covered in dirt from sleeping outdoors she kicked me out of the branch refused me service and placed a fraud alert on my account. I want to sue you fo false flagging my account pain and suffering Huntington National/Huntington Banccorp. As a 15 year insurance and financial agent I've never encountered such gross negligence or malice towards someone's personal injury situation and compensation -******* * *****Business Response
Date: 12/14/2022
**************************************************************
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ******* *****, which we received on December 14, 2022, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankInitial Complaint
Date:12/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
From: ***** ******** <*******************>
Date: Wed, Dec 7, 2022 at 10:18 AM
Subject: Re: Message from BBB.org
***** ********
***** ******** *** ****. ********** ** *****
Huntington bank ****** ***** ************. *********************************
Not sure about the date but somewhere at the end of august to the end of november I was dealing with them! They told me I had the loan! I have a witness and they should have the phone calls recorded! I spent 1031.00 on flood insurance which they told me I had to purchase. And I just found out that i'm not getting that refunded! They said on the 2nd credit check that I didn't know about. That it was too high. Of course I had to pay the flood insurance. It was too high before I even began this loan. And she said not to worry about it. I hope you can help me and I forward some of our conversations. Thanks *****Business Response
Date: 12/14/2022
The
Huntington National Bank
Customer
Advocacy Team EA1W02
P.O.
Box 1558
Columbus,
Ohio 43216
December 14, 2022
Better Business Bureau
1169 DUBLIN RD
COLUMBUS OH 43215
Re: BBB Case #: 18565995
Huntington
Case #: ********
Dear ********* **********,
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding ***** ******** which we received on December
14, 2022, for review.
Please accept this
correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact *****
******** promptly to acknowledge the complaint, and upon completion of our
review, will provide ***** ******** response directly to by telephone and/or
written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 12/19/2022
From: ***** ******** <*******************>
Date: Fri, Dec 16, 2022 at 10:17 PM
Subject: Re: You have a new message from the BBB of Central Ohio in regards to your complaint #18565995.
To: Better Business Bureau <[email protected]>
Ther has been nothing done.Initial Complaint
Date:12/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for a small personal loan on 12/01/22 and yesterday 12/12/22 I was denied for unknown reasons. I have previously banked with Huntington, I have a great credit score and history along with no missed or late payments. Super low credit utilization and I make a decent amount of money. The way I see it the only way I was denied was either one of two things. 1. They don't like black people. 2. They don't know how to read my self-employment income, though I also have w2 income so it shouldn't have been a problem. Seems discriminatory to me.Business Response
Date: 12/14/2022
*************************************************************
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ******* * *****,
which we received on December 14, 2022, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankCustomer Answer
Date: 12/19/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: ********
I am rejecting this response because: they’re just saying they will contact me. No resolution has been provided.
Regards,
******* * *****Initial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been working with them on a refinance for 4 months with little to no communication from the loan processors. I have been asked for the same paperwork several times, I have signed 4+ closing disclosures with no date given, I have had to fork over 1200 dollars in money that I did not have for an appraisal and flood insurance. I was told I'd have a closing date when these were paid and I did not receive that date. Then I got no communication after about paperwork need for a lein until I called their customer service line. Which i shouldn't have to do. That info should be communicated to me by my lending team. During this process I had to refinance a car due to mine becoming unsafe to drive and I had to find new employment because my previous employer did not pay me enough after benefits to live on plus i was being harassed because the office manager thought I had a learning disability. Now im being asked again for employment verification and I was supposed to be contacted if this was going to effect my closing date which was today and no one contacted me to let me know it had been cancelled. I had a signing scheduled at 5 today and I had to contact the notary inorder to find out it had been cancelled. No one from me lending team informed me. Then when I called customer service the second time today I finally got someone that could tell me why it had been cancelled and what was needed. If I knew that this was going to be such an awful, expensive, credit score ruining experience I would of never even contacted them to start it. I would of never tried to consolidate my debt with these people. This is been the most stressful and anxiety causing process. This was supposed to help me reduce my bills and help me start saving and all it has done has causes me problems. If i didn't have so much money wrapped up in this I'd call it off and go to a different bankBusiness Response
Date: 12/15/2022
**************************************************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ******** * ***** which we received on December 14, 2022,
2022, for review.Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact Ms. **** promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to Ms. **** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Apparently, there was a check that was deposited into my account via mobile banking and the bank closed my account without any notice and kept the funds that were deposited and cleared my account. When I called and asked about it, I was given limited information and was told that I needed to get the corporation that sent me the check to notarize statement that the check was indeed for me; the problem with that is that the gentleman that gave me the check on behalf of that corporation has passed away and now I am given the run around about how to clear this matter up.Business Response
Date: 12/13/2022
*****************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding ******* *******, which we received on
December 12, 2022, for review.Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:12/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2022-07-19, Huntington notified me that they force placed an insurance policy on my property. I promptly submitted my Evidence of Insurance that I'm already paying for. Having found on my statement that they still have not fixed it, I submitted my EOI again on 2022-09-22. For the November statement, they have billed me an incorrect amount because they ran an escrow analysis. It was difficult to call and talk to the right person, but I have called their insurance department, they talked to my insurance agent, and received the EOI that they need to remove the forced insurance. The said an escrow analysis would be done in 24-48 hours and I talk to Customer Service for details.
The escrow analysis was not done, so I called on 2022-12-06 and talked to a customer service agent would sounded like she would take ownership of the issue and scheduled to a followup call on 2022-12-09. I did not receive the call or a voicemail. Instead, I found on my credit report that Huntington had reported a delinquency on my account, dropping my score significantly, as there was never anything derogatory or negative in my credit history, which was perfect until today, 2022-12-09.
Someone at Huntington needs to get their internal issues fixed and stop wrecking my credit with their incompetency.Business Response
Date: 12/13/2022
*****************
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding ****** *** which we received on December
12, 2022, for review.
Please accept this
correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact Calvin
*** promptly to acknowledge the complaint, and upon completion of our review,
will provide ****** *** response directly to by telephone and/or written
communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:12/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited $1000 into a Personal Line of Credit (PCL) account that had a ZERO balance On 10/24/2022. Since this is a credit account the balance shows negative, as it should. On 10/30/22 I transferred $1000 from the PCL to my checking account.
Huntington is somehow charging me interest for a cash advance of my own money. See statementBusiness Response
Date: 12/13/2022
**************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *****, which we received on December 12, 2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******* ***** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ******* ***** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 12/16/2022
I accept the business's response to resolve this complaint.
Regards,
******* *****Initial Complaint
Date:12/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last month I bought a gift for my 13- year-old for his birthday, and all he wanted was some digital items for a game he plays. I found a website that hosts auctions for various items for this game and purchased the items for him, which he confirmed with me were delivered to him by someone within the game. A few days later, the person who sold the items got into my son's account and took everything he had, including the items purchased. That's when he revealed to me that the person delivering the items had asked for his login information (he's 13 and didn't know better and thought it was an official representative from the game needing his details to deliver the items).
Since the amount was $178, I filed a dispute with Huntington against the transaction and the person I spoke with promptly refunded the $178. However, a couple weeks later I received a notice from Huntington that my dispute was denied and Huntington would be taking the $178 back. I've been a loyal customer for 15-20 years and have never reversed charges on abutting in the past, and Huntington has the audacity to call me a liar???
I hope it was worth the $178 to lose a longstanding customer. I'm opening an account with another company and will have my direct deposit and Zelle information transferred to that bank once I receive my debit card.Business Response
Date: 12/14/2022
******************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding *********** * ******, which we received on
December 12, 2022, for review.Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 12/15/2022
I accept the business's response to resolve this complaint.
Regards,
*********** ******Customer Answer
Date: 01/24/2023
From: ***** ****** <**********************>
Date: Tue, Jan 24, 2023 at 12:18 PM
Subject: #18550060
To: <[email protected]>
Hello,
I need to reopen this complaint. Huntington initially sent me a letter on 12/15/2022 stating that this was resolved and promptly refunded the $178. I marked the complaint resolved on the BBB website and closed the Huntington account. Today I received a letter from Huntington stating that they are taking the $178 back out of the account (this will result in a negative balance and NSF fees on the account).
This issue is NOT resolved.
Thank you,
- ***** ******
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