Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,050 total complaints in the last 3 years.
- 338 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/23, I made a transfer to a wrong account online. (All within Huntington) I called the bank to tell them of my mistake and asked if it could be fixed. I was told yes & it takes 4 business days. I called back on 11/28 to ensure it was approved and I would have my money back, they assured me yes and it is 4 business days. Which would be 12/1. 12/1, still don’t have my money, I call back and am told 12/8 because they wanted to ensure my loan didn’t go Delinquent. Which by the way Novembers payment had been made and December was not due until the 13th. So this made no sense. Anyway, he assured me a supervisor would call me back. No one called. Then I wait until the 8th, still no money, so I call again. I am told it happens at night and I would absolutely have my money the 9th. Today comes and no money, I call back and they tell me it takes 2-3 business days. I am getting the run around about my money and no one has a clue!
Business Response
Date: 12/09/2022
*********************************************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding ******* ********, which we received
on December 9, 2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:12/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited a check, from a person who has written me checks prior, who ALSO banks with them. Woke up one morning and my online banking was closed. Called Huntington, and then rep told me that the deposit looked suspicious, and they had to put a hold on the check. Which I would've been ok with. However, they COMPLETELY locked me out of my other accounts, while holding ALL of my money hostage. Completely unacceptable and bad business. My entire family will be taking all of our money away from these crooks. This money was to also help with Christmas gifts. Will be sharing this story with others.Business Response
Date: 12/09/2022
***********************************************************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ***** ******** which we received on December 9, 2022, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***** ******** promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to ***** ******** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 12/28/2022
From: ***** A ******** Jr <********************>
Date: Wed, Dec 28, 2022 at 9:48 AM
Subject: Complaint ID number 18548065
To: [email protected] <[email protected]>
Complaint ID # 18548065
This is in response to Huntington Banks answer to my original complaint. I do NOT agree with the response, which I still find irresponsible and careless.
A little background about the “incident”. I’m a caregiver for my 82-year-old Grandmother, who has been thru a lot these last few years. She suffered a stroke, which didn’t impact her mental capacity, however, it did affect her vision. Whenever checks need to be written, to pay bills, we sit down at the kitchen table, where I fill out the check, and she signs it. I’ve told her she needs to try her best to sign the checks, as I absolutely refuse to sign them, as it’s her checking account. I was told by the Branch Manager in Wadsworth Ohio, Ellen Weeks, that there’s nothing wrong with the way we are doing things.
My Grandmother understands that I’ve dedicated my life to her, and she wanted to kindly help me get my life back on track, therefore writing me a check for $5,000, to get caught up on my bills, and allow me to start my business as a Broker.
We sat down, as we always do, and filled out a check for $5,000. I made the deposit via mobile deposit on 12/5/22, as I’ve also always done. Nothing out of the ordinary. For the past year, all her checks were filled out by me, as the Branch Manager confirmed. There is also a letter attached, written by me, and signed by her, demonstrating the way things are done, also showing the handwriting to verify.
I woke up on 12/6/22, checked my mobile app, and saw the funds were deposited into my account, and were AVAILABLE. I walked into the local branch, filled out a withdrawal slip, and they HANDED me the cash, without incident. I walked out, went about my day, thinking everything was OK.
Fast forward a couple of days, I woke up, checked my accounts as I do every morning, and noticed I was locked out of my online banking. Naturally, I call the bank to see what the problem was. The representative I spoke with advised that the deposit is being investigated for fraud. In the meantime, the funds were taken out of my Grandmothers account, and now my account is showing overdrawn by almost $5,000. On December 9th, I received a letter dated 12/07/22. The letter is attached, labeled Huntington Doc 1. In the letter, they state the funds will be available on 12/12/22, and they even go into saying that any fees occurred during this time will be reimbursed. Now, I’m thinking everything will work itself out, and it’s just doing through a precautionary hold. So, I wait until the 12th, to see what happens. Woke up that day, and to my surprise, I was still locked out.
The reps on the phones have been everything but helpful, most have been condescending, This time, I step into the local branch on the 17th, where I was helped by Ellen Weeks (NMLS:2042390). I sit down with Ellen, who calls the internal fraud department. She was told basically everything that I have been told. Although she was kind and tried to help, I walked out with no additional information. She told me I needed to call Simone at ###-###-#### to figure out repayment.
The conversation with Simone was just as interesting as every other phone conversation I had. She was very condescending, which I even pointed out on that call. They treated me like a criminal. The best part of the call, on a recorded line, Simone advised to “Grab another check from Grandma to take care of the debt”. Let that sink in for a minute. Here these people are, accusing me of fraud, telling me to grab another check from the same person. It makes absolutely no sense. I do realize the debt with Huntington, so I did set up a repayment plan. I advised I’d drop off $1,000 by the following Monday at the latest, which I did and have receipts for, and the remaining will be brought into the branch on the 15th of January when I return from out of town.
A couple of days later, I receive yet another letter from Huntington. It is also attached, labeled Huntington Doc 2. It states that they’re closing my entire relationship with them, and the decision is final.
To date, not one person has reached out to my grandmother to verify the check. They’re making strong accusations, of a crime, without proof. It is not OK. This isn’t about the money at this point, the debt will be repaid. It’s more than that. Words like fraud, fictious check, and altered check can haunt someone for a very long time. I’ve been falsely accused by “Joe” in the fraud department, and it’s based solely on assumptions, no facts. A copy of the returned check, attached as Huntington Doc 3, highlights those accusations. I am in the Financial Services field myself, and accusations like this can ruin my career.
I’m requesting that those words be completely removed from my file, as they are false. I find it very alarming that Huntington allows their employees to accuse people of crimes, without verifying. If it happened to me, how many others is it happening to. I’m prepared to move forward with an attorney if needed.
Thank you for your time
***** A ******** Jr
Licensed Broker – ******** Financial Services
Northeast Ohio ###-###-####
Greater Tampa Bay ###-###-####
Web ******************
Email ********************
Initial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On behalf of ****** * ***** * ****** * *****, our complaint is regarding a stolen check that was fraudulently altered and cashed, and Huntington Bank is not rectifying the issue. It's been 8-1/2 months since we brought this to the bank's attention. Our account has not been credited and the fraud department is not providing any updates to the branch bank rep that we worked with. Huntington Bank does not provide a method, other than phone call, to file a complaint. Attached is an outline of the events starting in March 2022 to current. I have power of attorney for my elderly parents and trying to help them resolve this issue with Huntington Bank.Business Response
Date: 12/09/2022
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
Columbus, OH 43216
December 9, 2022
BETTER BUSINESS BUREAU
1169 DUBLIN RD
COLUMBUS OH 43215
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** ****** which we received on December 9,
2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:12/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened an account at this bank about a month or two before I deposited a check that I got from a law group, I hired because of a car accident I got in to back in February, I went to deposit my settlement on September 23rd at the Huntington Barack in savage Mn, the told me the check was going to take up to seven business day because this was done on a Friday, so it’s been almost 3 moths and the check has not clear and they keep giving all this excuses, they said the check look fraudulent but I went to us bank to check and brought a copy of the check to ask and see if that check was fraudulent and us bank said that the check had already cleared and they didn’t know why us bank is still putting that check on hold, they already took the money out but they will not deposit it in my account, I don’t know what else to do they keep saying they are waiting for us bank to send a return check form but no one is doing absolutely nothing to ge things done, I’m very frustrated I have no idea what else to do you guys are my last resource.Business Response
Date: 12/09/2022
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
Columbus, Ohio 43216
December 9, 2022
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: Review ID #********
Huntington Case #********
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding ***** ********* which we received on
December 9, 2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:12/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had mailed out a check to pay our rent for my restaurant ********* ********** **** back in March of 2022. Unfortunately, that check was stolen and altered to a different name and amount ($7,500.00) and cashed by someone using a ***** ***** **** account. My company banks with Huntington. I filed a dispute with Huntington disputing the check-in addition to filing a police report. We'll, I let Huntington bank go thru there process with no hinderence from me to recoup the funds. Then maybe around July I started contacting Huntington about the money. They would tell me that they're waiting on **** *****. I said ok. So I would call to get updates. And then Huntington told me that they were waiting to see if the customer who cashed the fraudulent check would dispute my claim. They told me that if they haven't made a dispute against my claim by August 31, 2022 they would get the funds back to me. That day came and went with no dispute of my claim, and I still haven't received the funds. And everytime I call to check on the funds Huntington will tell me that **** ***** keeps pushing the dates back. I dont bank with ***** *****, i bank with Huntington. So I shouldn't be waiting on ***** *****. This problem is going on a year now. And all I seem to get is the run around. And when i talk to Huntington they are telling me, in words, that ***** ***** owes me. I am totally disheartened. This is totally unprofessional. Thank you. *********** *** ****Business Response
Date: 12/07/2022
The
Huntington National Bank
Customer Advocacy Team
******
**** *** ****
Columbus, Ohio 43216
12/07/2022
BETTER BUSINESS BUREAU
**** ****** ***
COLUMBUS OH 43215
Re: BBB Case #: Review ID #********
Huntington Case #: ********
Dear ********* **********:
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding ****** ******, which we received on December 7, 2022, for review.
Please accept this correspondence
as our confirmation that we have received the expressed concerns forwarded by
your office. We thank you for making us
aware of this matter. Please be assured
that we will contact our customer promptly to acknowledge the complaint, and
upon completion of our review, will provide our response directly to our
customer by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer
Advocacy Team
Huntington National BankCustomer Answer
Date: 12/20/2022
Thank you. Huntington bank resolved my issue. No further assistance is needed. Thank you.Initial Complaint
Date:12/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed up for a checking account in September. Was told that I have overdraft protection. Have had my card declined on several occasions and have tried to resolve this online and have tried to call the customer service number but it says they are having "technical difficulties and to call back later." There is no This way to speak to a human being too correct this.Business Response
Date: 12/07/2022
**************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding ******** ******, which we received on
December 7, 2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:12/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I informed them that my daughter had did some illegal things in my account as soon as I found out and request it to be closed and make sure they hold her responsible not me. They informed me they couldn’t close my account and since the checks she deposited was in her name they will get her . Unaware she had her own account the rep informed me hers was already closed so why leave mines open? Moving forward 11/22 I deposited my normal work check that I been depositing since 8/22 because I thought everything was fine I had them disable hee log in and card once I was informed they couldn’t close it come 11/23 I find out they are force closing my account now I’m heated because this 955 was my rent. I called they stated oh you can just go into a branch and get the funds which I did. At the branch they called someone and they told them it was closed and I’ll receive a check 7-10 business days so I called to check status it’s still open I’m being punish for being honest I immediately notified them of the wrong doing before I even deposit my check and now it’s like they are holding my funds I need my money to be released if I go in branch I’m late on rent and have a five day because if this situation and they don’t have a direct complaint email it number just reps who all have been guessing and giving me wrong informationBusiness Response
Date: 12/07/2022
******************
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding **** ********, which we received on December 7, 2022, for review.
Please accept this correspondence
as our confirmation that we have received the expressed concerns forwarded by
your office. We thank you for making us
aware of this matter. Please be assured
that we will contact our customer promptly to acknowledge the complaint, and
upon completion of our review, will provide our response directly to our
customer by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer
Advocacy Team
Huntington National BankCustomer Answer
Date: 12/08/2022
I accept the business's response to resolve this complaint.
Regards,
**** ********Initial Complaint
Date:12/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had about $35.00 in my Huntington Asterisk Free Checking account. Huntington started taking out $5.00 for "account inactivity" and eventually my balance was zero dollars. At this point Huntington closed my Checking Account without my permission. No email or paper notices were sent to me informing me of Huntington taking money out of my checking account. Furthermore, Huntington's Asterisk Free Checking has no Minimum Balances required and mentions absolutely nothing about money being taken out due to "Account Inactivity". Furthermore, I have been going to Huntington Bank monthly to get Cashier's Checks to pay the Maintenance Fee for my condo association. Not once did any of the tellers mention that my balance was reaching zero. This was at the Huntington Bank in *** ***** *** Huntington Bank stole my money, and I would like it sent back as a check to me.Business Response
Date: 12/05/2022
********************************************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding ******* ********* which we received
on December 5, 2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:12/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited a check for $2,242.79 at this location on 12/2/2022.
I was told that $1,000 would be deposited as a cash deposit and the remaining $1,242.79 would be deposited as a check deposit.
Initially, the $1,000 was available right away, so I made some transactions. When I checked the account today it was overdrawn by -$662.
I was advised by the employee/ manager on duty I spoke with at this location, that the hold would only apply to the $1,242.79 and would clear the next business day.
I called customer service about the situation and they told me that there is a hold on the entire deposit amount that will not be released until December 9th and that there was nothing they could do to release the funds sooner. I was then locked out of my account entirely and when I called again, they said it would be able to be used when the check deposit clears on December 9th. This also means my account will be charged overdraft fees due to the $1,000 cash deposit being put under the hold.
I am writing this complaint due to the misinformation that was given to me in person from the employee/manager on duty because this misinformation has lead to my account being locked, overdraft of the account and no further solutions. Before depositing this check I had asked the employee/manager on duty if there could be any holds that happen and was reassured that the way they deposited my funds as a cash and check deposit separately that there would not be a hold on the $1,000 cash deposit. If I had been correctly informed of the situation, I would have used an alternative solution to deposit the check that would not have lead to my account being overdrawn, and suspended.Business Response
Date: 12/06/2022
The
Huntington National Bank
Customer Advocacy Team
EA1W02
P.O. Box 1558
Columbus, Ohio 43216
12/5/2022
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #:********
Huntington Case #: ********
Dear BBB Dispute Resolution
Team:
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding ******* ********, which we received on 12/05/2022, for review.
Please accept this
correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you
for making us aware of this matter. Please be assured that we will contact our customer promptly to
acknowledge the complaint, and upon completion of our review, will provide our
response directly to our customer by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There were 10 transactions that were posted to me savings and checking accounts. All various amounts until my checking account was overdrawn and my savings account was depleted. I have made the bank aware and have filed some fraud cases. The reference number for these are ******** and ********. I keep being told different things. First lady said 10 days and now it will be up to 90 days before I will possibly get my money refunded.Business Response
Date: 12/05/2022
***********************************************
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ***** ******** which we received on December 5, 2022, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National Bank
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