Complaints

This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Huntington National Bank

  5555 Cleveland Ave - GW1C01 Columbus, OH 43231

  
• 

  The Huntington National Bank

  41 S. High St - Corporate Headquarters Columbus, OH 43287-0001

  
• 

  The Huntington National Bank

  867 N Bridge St Chillicothe, OH 45601-1704

  
• 

  The Huntington National Bank

  4400 Easton Circle Columbus, OH 43219

  
• 

  The Huntington National Bank

  262 Neil Avenue Columbus, OH 43215

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First is would be good to note that I have banked with Huntington for over 20 years.
  On October 17, 22 I sent three payments from two accounts to pay for sewage bills. They were all sent the same day.
  
  The company as of 11/4/22 had not received the checks. I went to the local branch to stop payment and they said only the main customer service could cancel checks. I called the customer service. After getting hung up while on hold, I was told that they would file a dispute and it would take 10 days to get the money posted back to my account.
  
  So on 10/17/22 Huntington took the money out of my account and moved it somewhere. Supposedly sending the checks to the merchant. After three weeks they still have the money, and now they will keep this for another 10 days before giving me back my money. It is almost certain that they messed up, because it was three payments to the same vendor and on the same day. I have paid like this before to the same vendor with no issue. If was the post office issue, it is likely at least one check got through. If it was the vendor, they would probably credited at least one of the three accounts. I want my money back, get credited for the late charges and compensated for all the time they have caused me. The amount combined of the three checks was around $600.

  

  Business Response

  Date: 11/07/2022

  November 7, 2022
  BETTER BUSINESS BUREAU
  1169 DUBLIN RD.
  COLUMBUS OH 43215
  

  Re: BBB Case #: ********
  

  Huntington Case #: ********
  

  Dear ********* **********:
  

  Thank you for contacting The Huntington National Bank (Huntington). We are writing in
  response to the complaint you forwarded to us regarding ****** ******, which we received on
  November 7, 2022, for review.
  

  Please accept this correspondence as our confirmation that we have received the expressed
  concerns forwarded by your office. We thank you for making us aware of this matter. Please be
  assured that we will contact our customer promptly to acknowledge the complaint, and upon
  completion of our review, will provide our response directly to our customer by telephone and/or
  written communication.
  

  If you have any questions, or need further assistance, you’re welcome to contact us at your first
  convenience.
  

  Sincerely,
  

  The Customer Advocacy Team
  Huntington National Bank

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Huntington Bank Debit Card and ******* I-phone were stolen on September 3rd out of State in TN. I reported this on the same day to Huntington Bank and verified all transactions on the 3rd and onward were fraudulent and not me. There were several Cash App Attempts for the same amount being attempted on the 3rd and onwards that were not me and my Checking Account was tied to. The amount was for $2,380 and the cash app person was not me and several attempts for this same amount were made all same day. The cash app person showing on the statement is **** ********* ****. This was not me. You could see all of the attempts on my statement for this same person and amounts. Huntington reversed or declined all of these attempts aside from one of them for this same amount. They said that they got verification from my phone at the time authorizing this. I not longer was in possession of the phone. I've disputed this charge multiple times along with the Branch Manager of the Rochester, MI location where I live citing this was not me approving and not my cash app account. I provided proof that of my replacement phone being obtained on Sept 5th and they can easily see this is the same Cash App ID that went along with the other several attempts to withdraw money through this app so it was obviously the same person and not me as the other attempts but they will not refund my account for that transaction for $2,380 after multiple disputes and a Branch Manager submitting and trying to help as well. This is unacceptable. I've included the email correspondence with the Branch Manager for further proof of this issue that's been ongoing.

  

  Business Response

  Date: 11/03/2022

  *************
  Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
  to the complaint you forwarded to us regarding ******* * *******, which we received on
  November 2, 2022, for review.
  Please accept this correspondence as our confirmation that we have received the expressed concerns
  forwarded by your office. We thank you for making us aware of this matter. Please be assured that
  we will contact our customer promptly to acknowledge the complaint, and upon completion of our
  review, will provide our response directly to our customer by telephone and/or written
  communication.
  If you have any questions, or need further assistance, you’re welcome to contact us at your first
  convenience.

  
  Sincerely,
  The Customer Advocacy Team
  Huntington National Bank

  Customer Answer

  Date: 11/09/2022

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 7th, 2022, I and my sisters opened a joint account with Huntington Bank. I deposited $9,300.00. At approximately 3:46pm on May 20th, I was sent an alert informing that there was a debit card withdrawal of $9,142.30 from *** ******** ***** It was immediately reported as a fraudulent transaction.
  
  I received a letter dated May 31st from Huntington stating, “We have completed our research on the transaction(s) in question and have determined that it was authorized. The information that you provided about the transaction(s) was inconsistent with other information we found during our research.” I contested this and filed a police report. On June 8th, a Huntington representative interviewed me. He told me that the voice on the call to open the card did not match mine and that if the information I gave was correct, the $9,142.30 would be returned, which happened the next day. I then received a letter stating that it was a temporary credit until the investigation ended. In early September, I received a form letter from Huntington dated Aug 31 stating that, “We have completed our research on the transaction(s) in question and have determined that it was authorized. The information that you provided about the transaction(s) was inconsistent with other information we found during our research.” $9142.30 was deducted from my account. I requested that the investigation be reopened and be provided all information from the investigation.
  
  I have had numerous phone calls and have provided more information that I was able to find. I found that *** ******** **** has two other complaints of substantial fraudulent charges in the same time period. Recently, I received another form letter dated Oct 26 using the same language as quoted above finding against me. I opened this account in good faith with Huntington National Bank only to have, through no fault of my own, most of my money emptied within 2 weeks. Huntington didn’t do their due diligence. I want my $9,142.30 returned.

  

  Business Response

  Date: 11/03/2022

  *****************
  
  Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to
  the complaint you forwarded to us regarding ***** ********, which we received on November 2, 2022,
  for review.
  
  Please accept this correspondence as our confirmation that we have completed a thorough review of this
  matter and have contacted ***** ******** directly in order to provide our response.
  
  If you have any questions, or need further assistance, you’re welcome to contact us at your first
  convenience.
  Sincerely,
  The Customer Advocacy Team
  Huntington National Bank

  Customer Answer

  Date: 11/09/2022

  ***************
  
  I have attached all the correspondences with Huntington National Bank regarding our efforts to resolve the conflict over the fraudulent charge made to our checking account on May 20th, 2022. As to the transcripts of the numerous phone calls we have had with them and the original call the scammer had with Huntington bank to activate the card, we have been unsuccessful in our efforts to have Huntington provide them.
  
  A Huntington National Bank representative, ******* ********, contacted me last week on November 3 to let me know that he was looking into our case and would let us know when he had decided. I told him that we needed transcripts and he said that that was between the Better Business Bureau and myself. He didn’t want to talk and kept the call short. Afterwards I realized that I had talked to this same rep in September when I was told the case was closed (later it was reopened at our request). He called again the next day on November 4 and said that he told me that the case was closed in September. I asked if it was ok if I recorded the call and he refused. I again requested information and transcripts and he replied that is what I said last time and that he couldn’t provide that and to talk to “legal.” He didn’t provide contact info. He didn’t want to talk and cut the conversation short.
  
  We are still attempting to get the information Huntington used to make their decision (including transcripts) but aren’t hopeful. We have gotten only one response which wasn’t helpful since it only consisted of copies of letters we had previously received, and a questionnaire filled out by a bank rep on May 20th when we notified them of the fraud (see attached letter dated 9-23-22). I must point out that many of the letters attached state, “You have the right to request the documents we relied on to make this determination. To talk to a customer service representative about this case or request copies of the documents, call ###-###-####. You can also visit any Huntington branch to speak with a banker.” We have done both and more with no results.
  
  Huntington National Bank’s response is not satisfactory, and I want to continue with my complaint.
  
  Please feel free to respond to me at ************************ ********************************* or at ###-###-#### if you have any questions or need clarification.
  
  Thanks for your time,
  
  ***** ********
  
  ****************

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Huntington has standby cash option in which I used. The amount was for $500 with the option to make a monthly payment of $166.64 due on the 24th of each month with auto pay or with a 1% interest if not automatic paid. I chose to pay the $5 which is the 1% interest monthly fee. It gives you no option to change payment date and I am on a fixed income and don't receive payment until the 1st of each month. Making the amount due a few days late so I pay the 1% fee. However I attempted to make the one time payment on Friday October 28,2022 with a $5 fee for interest of $166.64 instead I was forced to pay $338.36 I went back in to try and correct it and ended up paying the full balance for $505.00 which was not what I wanted to do. I would not have enough to cover my bills for the month by paying the full amount. I attempted to request a reversal to avoid being negative and getting more fees for overdraft because my bills are automatically taken out. They are saying due to a negative balance they cannot allow the standby cash to be available which makes me unable to cover my bills for the month and allows them to charge more overdraft fees for every transaction. I would like to reverse payment for full balance because I cannot afford it. That was an option for me to pay the money back in payments and not the full amount so that I can afford to still maintain the rest of my bills for the month and not receive overdraft fees. I am willing to pay minimum due of $166.64 Not the full balance. Not able to send pictures for security purpose on their website it won't allow it.

  

  Business Response

  Date: 11/02/2022

  The Huntington National Bank 
  Customer Advocacy Team EA1W02 
  P.O. Box 1558 
  Columbus, Ohio 43216 
  
  
  November
  2, 2022 
  
  
  
  BETTER
  BUSINESS BUREAU 
  1169
  DUBLIN RD. 
  COLUMBUS
  OH 43215 
  
  Re:
  BBB Case #: ********
       
  Huntington Case #: ******** 
  
  
  Dear
  ********* *********** 
  
  Thank
  you for contacting The Huntington National Bank (Huntington).  We are
  writing in response to the complaint you forwarded to us regarding ********* ******* which we received on November 2, 2022, for review.  
  
  Please
  accept this correspondence as our confirmation that we have received the
  expressed concerns forwarded by your office.  We thank you for making us
  aware of this matter.  Please be assured that we will contact our customer
  promptly to acknowledge the complaint, and upon completion of our review, will
  provide our response directly to our customer by telephone and/or written
  communication.  
  
  If
  you have any questions, or need further assistance, you’re welcome to contact
  us at your first convenience. 
  
  Sincerely, 
  
  The
  Customer Advocacy Team 
  Huntington
  National Bank 
  

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account at this location for a large estate check I had coming. Solange even notarized my docs. I was a brand new customer. I came back a week later and deposited my estate check. I rcvd an email saying it was on hold until 10-19-2022. Then I saw the account was overdrawn and the check rtnd, reason unknown. I went to the bank where I opened the acct, after waiting for over a half hour and no one coming to the lobby to help me, I went to the teller. Eventually the manager, ****** **** came to the lobby and told us “we don’t know why the check was returned, but now we have closed your account”. After arguing with ****** in front of other customer as he nonchalantly discussed my account to where everyone in the lobby could hear, he finally agreed to take us to the back. I told him this estate check is from my parents passing away from Covid, and he could have some compassion when talking to us, and he didn’t seem to care. We called the executor who wrote the check and ****** was listening to the call, and she said Huntington was not able to get authorization from Chase to verify the check. So Huntington rtnd the check as nsf, and closed the account. This is obviously an error between the 2 banks and Huntington is punishing me and closed my account AND charged me. 10.00 fee for something that is not my fault. Is this how you treat new customers? To make it worse, ****** **** said he would call his manager the next day to have a new account opened and he would call us back, and he NEVER did that. He treated me and my wife like we were criminals. He had no compassion, and never followed up like he promised. I would like a corporate manager to call me or email me about this entire situation as now I’m getting letters threatening to send me to collections for the 10.00 Huntington charged the account. There was nothing wrong with that check, the two banks didn’t do their job to clear the check. I have the money now and have 32,000 to deposit.

  

  Business Response

  Date: 11/03/2022

  
  Thank you for contacting The
  Huntington National Bank (Huntington).  We are writing in response to the complaint you forwarded to us
  regarding **** *****, which we received on 11/2/2022, for review.
  
  Please accept this
  correspondence as our confirmation that we have received the expressed concerns
  forwarded by your office.  We thank you
  for making us aware of this matter.  Please be assured that we will contact our customer promptly to
  acknowledge the complaint, and upon completion of our review, will provide our
  response directly to our customer by telephone and/or written communication.
  
  If you have any questions, or
  need further assistance, you’re welcome to contact us at your first convenience.
  
  Sincerely,
  
  The Customer Advocacy Team
  Huntington National Bank
  
  

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Huntington National bank failed to process my stop payment appropriately. Banking error on Huntington part and they refuse to grant provisional credit until resolution.

  

  Business Response

  Date: 11/01/2022

  The Huntington National Bank 
  Customer Advocacy Team ****** 
  P.O. Box 1558 
  Columbus, Ohio 43216 
  
  
  November
  1, 2022 
  
  
  
  BETTER
  BUSINESS BUREAU 
  1169
  DUBLIN RD. 
  COLUMBUS
  OH 43215 
  
  Re:
  BBB Case #: ********
       
  Huntington Case #: ******** 
  
  
  Dear
  ********* **********: 
  
  Thank
  you for contacting The Huntington National Bank (Huntington).  We are
  writing in response to the complaint you forwarded to us regarding ****** *******, which we received on November 1, 2022, for review.  
  
  Please
  accept this correspondence as our confirmation that we have received the
  expressed concerns forwarded by your office.  We thank you for making us
  aware of this matter.  Please be assured that we will contact our customer
  promptly to acknowledge the complaint, and upon completion of our review, will
  provide our response directly to our customer by telephone and/or written
  communication.  
  
  If
  you have any questions, or need further assistance, you’re welcome to contact
  us at your first convenience. 
  
  Sincerely, 
  
  The
  Customer Advocacy Team 
  Huntington
  National Bank 
  

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend of 26 years had an account with TCF and he designated me as the beneficiary. In 2021 TCF merged and became Huntington. In 2022 my boyfriend passed away. Upon going to collect the money from the account I found out that the beneficiary information set up by TCF did not carry over. I was literally told that the forms from TCF were too faded and they couldn't read all if them. Huntington never informed customers that beneficiary information would need to be set up again. I also have an account there and checked to see if my beneficiary information was still in place and it was not. My daughter checked her account and the beneficiary information was also missing. Huntington is taking no responsibility for this and said I can file an affidavit but it probably wouldn't get me anywhere since we were not married. Doesn't TCF/ Huntington have a legal obligation to ensure beneficiary information remain intact or at least notify customers that it needs to be redesignated? How many other customers believe that they have beneficiary information set up when they don't.

  

  Business Response

  Date: 11/01/2022

  The
  Huntington National Bank
  Customer Advocacy Team
  EA1W02
  P.O. Box 1558
  Columbus, Ohio 43216
  
  
  11/01/2022
  
  
  BETTER BUSINESS BUREAU
  1169 DUBLIN RD.
  COLUMBUS OH 43215
  
  
  Re: BBB Case #: Review ID #********
        Huntington Case #: ********
  
  
  
  Dear ********* **********:
  
  
  
  Thank you for contacting The
  Huntington National Bank (Huntington).  We are writing in response to the complaint you forwarded to us
  regarding ****** *****y, which we received on November 1, 2022, for review.
  
  Please accept this correspondence
  as our confirmation that we have received the expressed concerns forwarded by
  your office.  We thank you for making us
  aware of this matter.  Please be assured
  that we will contact our customer promptly to acknowledge the complaint, and
  upon completion of our review, will provide our response directly to our
  customer by telephone and/or written communication.
  
  If you have any questions, or
  need further assistance, you’re welcome to contact us at your first
  convenience.
  
  Sincerely,
  
  The Customer
  Advocacy Team
  Huntington National Bank
  
  

  Customer Answer

  Date: 11/15/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 
  

  The conversation over the phone from Huntington Bank. She said that she reviewed ******* ******** account and saw no evidence of a beneficiary. I was told that I would have to get a small estate affidavit. The same thing I was told in the beginning I do not argue with what they had to say. I had the bank check to see if they had my daughter as beneficiary on my account and she was not on my account either. I had to put her on again and do not have any proof this time either. I called my daughter and she checked on her beneficiary and she has no longer had beneficiary either. When I first talked to the bank I was told that when they took over for TCF a lot of the beneficiaries were to faded to read. I think the customers should have been notified at that time. There different people with no beneficiaries, I really wonder how many are. 

  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have just lost my husband my children and I receive death benefits for ssi. The bank has now stole my kids and I checks and are holding them unless I prove that I am who I am. I contacted Huntington just to be told I’m not the legal guardian of my children when my name was on their checks as well. They stole my kids and my only income to pay bills

  

  Business Response

  Date: 11/01/2022

  The Huntington National Bank
  Customer Advocacy Team ****** 
  P.O. Box 1558
  Columbus, OH 43216
  October 31, 2022
  BETTER BUSINESS BUREAU
  1169 DUBLIN RD
  COLUMBUS OH 43215

  
  Re: BBB Case #: ******** 
  Huntington Case #: ********

  
  Dear ********* *********** 
  Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
  to the complaint you forwarded to us regarding ******* * ******* which we received on October
  28, 2022, for review.
  Please accept this correspondence as our confirmation that we have received the expressed concerns
  forwarded by your office. We thank you for making us aware of this matter. Please be assured that
  we will contact our customer promptly to acknowledge the complaint, and upon completion of our
  review, will provide our response directly to our customer by telephone and/or written
  communication.
  If you have any questions, or need further assistance, you’re welcome to contact us at your first
  convenience.

  
  Sincerely,
  The Customer Advocacy Team
  Huntington National Bank

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently am trying to sell my house, but the title company told me there is a lien on my property from 2004. The loan is in my father in laws name but when he contacted the bank to get a lien release form, because it was paid years ago. The bank told him they can not find the account. My title company talked with the bank and over 3 weeks ago they said they were sending a release which has still not came. Every time we try to contact Huntington they either say there is no account or that they can't talk and transfer me to another department which that department transfers me right back to the same department. So I cannot sell my house until I receive this letter but Huntington will not help or doesn't even know what's going on. Honestly how can this be legal, I don't have the money to hire a lawyer and why should I when the bank could just send the release since there is no existing account.

  

  Business Response

  Date: 10/27/2022

  The
  Huntington National Bank
  Customer
  Advocacy Team EA1W02
  **** *** ****
  ********* **** *****
  
  
  October 27, 2022
  
  
  Better Business Bureau
  1169 DUBLIN RD
  COLUMBUS OH 43215
  
  
  Re: BBB Case #: 18314790
         Huntington
  Case #: 01310007
  
  Dear ********* **********,
  
  Thank you for contacting The
  Huntington National Bank (Huntington).  We are writing in response to the complaint you forwarded to us
  regarding ******* D *********/****** ******* which we received on October
  27, 2022, for review.
  
  Please accept this
  correspondence as our confirmation that we have received the expressed concerns
  forwarded by your office. We thank you for making us aware of this matter.  Please be assured that we will contact *******
  D ********* promptly to acknowledge the complaint, and upon completion of our
  review, will provide ******* D ********* response directly to by telephone
  and/or written communication.
  
  If you have any questions, or
  need further assistance, you’re welcome to contact us at your first convenience.
  Sincerely,
  
  The Customer Advocacy Team                   
  Huntington National Bank
  
  

• Initial Complaint

  Date:10/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is about fraudulent charges from Huntington and their partnered Zelle. On 8/08 I had $2029.51 deposited into my account. The same day, $1900 was spent on cashapp. I was at training and only get my phone every so often and didn't see this deposit or purchase until 8/24 when I called and filed a dispute. The same day credits were issued and on 8/24 and 8/25, $1000 a day was zelled to the SAME exact person who I disputed the $1900 with. So my account should've never been able to send that person money again and especially my money they'd already just stolen from me. After I called and disputed I turned my phone back in and didn't see I had been issued credits or that they'd been spent the same day. I got my phone back and noticed 9/6 and filed a dispute, I was told because they used Zelle, Zelle had their own dispute department to review it and I'd hear back within 10 days. After 13 days I called and was told my claim had been denied. No reasoning was given and I didn't receive written correspondence in the mail like I was told, within the first 10 days or since. No dispute forms or no explanation of denial letter. Nothing, just told no over a call and $2,000 lost. My location alone shouldve been proof enough the purchases weren't made by me. This is absolutely ridiculous and has gone on for too long and for too much of an amount to have had stolen and my own financial institution doesn't help.

  

  Business Response

  Date: 10/24/2022

  The Huntington National Bank
  Customer Advocacy Team EA1W02
  **** *** ****
  ********* **** *****
  
  October 21, 2022
  
  Better Business Bureau
  1169 DUBLIN RD.
  COLUMBUS OH 43215
  
  Re: BBB Case #: 18294657
  Huntington Case #: 01306779
  
  Dear ********* **********:
  
  Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in
  response to the complaint you forwarded to us regarding ******** *****, which we received on
  October 21, 2022, for review.
  
  Please accept this correspondence as our confirmation that we have completed a thorough review
  of this matter and have contacted ******** ***** directly in order to provide our response.
  
  If you have any questions, or need further assistance, you’re welcome to contact us at your first
  convenience.
  Sincerely,
  The Customer Advocacy Team
  Huntington National Bank