Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,050 total complaints in the last 3 years.
- 334 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to close a checking and savings account for more than 4 mths from Huntington Bank. I have been told after depositing more money that everything would be taken care of, another mth another issue. After speaking to more than a half dozen CSR and being told by all of them that the action I was taken would in turn settle everything. More than 4 mths have gone by charges are coming out of this account still that I have to dispute for a product I don't have, the accounts are still open and they have turned in nonpayment to the credit bureaus which is ridiculous as I was told countless times that everything was taken care of month after month. This had caused issue with buying a house and planning my wedding. They have drained my funds and stole my life away the past 4+ mths. Never ever would I send my worst enemy to this fire and brimstone establishment.
Business Response
Date: 10/21/2022
The Huntington National Bank
Customer Advocacy Team EA1W02
**** *** ****
********* ** *****
October 21, 2022
BETTER BUSINESS BUREAU
1169 DUBLIN RD
COLUMBUS OH 43215
Re: BBB Case #: 18291748
Huntington Case #: 01306923
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ******** ****, which we received on October 21,
2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:10/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business committed to a working customer relationship. The complaint is that this bank which shows security has ripped me off by robbing my account of its funds. I held an estate account money market account asterisk checking account and savings
account. The relationship between bank and I went sour I was ask to remove cash given a check to deposit else where only to have a problem therefore I re deposit check that's when funds took a turn for the worst I seen a tremendous decrease in the amount that account held 183, 466.97 from my aunts KPMG account. I believe that ******* ****** and ******* ******** of huntington bank help themselves to my account a year later I have $0. I have tried to dispute and resolve issue to no prevail. They have not reverse neither dispute of foreign transaction. My accounts were close without permission please resolve and assist. I am 100% sure money is owed to me please resolveBusiness Response
Date: 10/21/2022
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216
October
21, 2022
BETTER
BUSINESS BUREAU
1169
DUBLIN RD.
COLUMBUS
OH 43215
Re:
BBB Case #: 18243552
Huntington Case #: ********
Dear
********* **********:
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ****** *****,
which we received on October 21, 2022, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankInitial Complaint
Date:10/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 10, 2022, someone withdrew $500 from my checking account at the Beechwold branch of Huntington National Bank. I have not gotten a consistent answer on whether it was a withdrawal or a check; in any case, it was done by someone unknown and without any identification. I have been trying to resolve this with several members of Huntington Bank and have received various stories, such as that the appropriate forms filed to report this matter were either non-existent or wrong, that $500 would be put into my account, that a certified check for $500 would be mailed to me. None of these procedures have occurred, and I am still out $500. I do not know how to proceed from here because I get different stories from different personnel. I am asking if the Better Business Bureau can help me. Thank you, ****** *******, Ph.D.Business Response
Date: 10/20/2022
The
Huntington National BankCustomer Advocacy Team
*******.** *** ****Columbus, Ohio *******/20/2022BETTER BUSINESS BUREAU1169 DUBLIN RD.COLUMBUS OH 43215Re: BBB Case #: Review ID #******** Huntington Case
#************ ********* **********:Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** *******, which we
received on 10/20/22, for review. Please accept this correspondence as our confirmation that
we have received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion
of our review, will provide our response directly to our customer by telephone
and/or written communication. If you have any questions, or need further assistance,
you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National BankCustomer Answer
Date: 10/21/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** *******Initial Complaint
Date:10/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My physical bank/debit card was used for transactions that I DID NOT AUTHORIZE. I filed 2 disputes with the bank and keep getting the same response which is: The card was used after the noted unauthorized charges so it's not a valid dispute. I do 99% of my transactions via online ex: Uber and playstaion. My card is saved in my cellphone so NO CARD is needed. I didn't authorize the other charges and I cannot get them to understand that the charges I disputed are NOT mines and yes I did used my card NUMBER via the internet (uber) before, during and after my card was misplaced and/or stolen but the stated charges are not mines.Business Response
Date: 10/19/2022
The Huntington National Bank Customer Advocacy Team ****** P.O. Box **** Columbus, OH ***** October 19, 2022 BETTER BUSINESS BUREAU **** ****** RD COLUMBUS OH *******: BBB Case #: ******** Huntington Case #: ************ ********* **********, Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ****, which we received on October 19, 2022, for review. Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely, The Customer Advocacy Team Huntington National BankCustomer Answer
Date: 10/21/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* ****Initial Complaint
Date:10/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent a cashier's check #********** in the amount of $26,000 to ****** ******, on August 27, 2022. ******* then deposited the check into his account at Huntington Stoney Island Ave. Chicago Illinois 60649. I have called the Chicago branch of Huntington Bank several times, September 9, 16 17, 21, 22 and 24, only to be told the check is on hold and is awaiting verification from my bank. I went to my bank Hawaii USA FCU and asked about the verification process and was told that normally Huntington bank would call Hawaii USA FCU for verification.
I was told by Huntington bank that the normal hold is 5 business days, when I spoke to them it was already 11 business days, they just told me they are waiting verification. On September 28, 2022, I called Huntington Bank's main customer service line ************** only to be told I would have to come into the branch in Chicago, I got upset and told the clerk that I was in Hawaii and couldn't come into the branch, he told me the same thing I have to come into their branch. I then asked to speak to his manager and waited 10 minutes before the phone was disconnected on their side.
I have tried numerous times to contact Huntington Bank several times and have yet to get a satisfactory answer from Huntington Bank.
I am looking for the funds to ******* or a refund back to me.Business Response
Date: 10/19/2022
*** ********** ******** ****
******** ******** **** ******
**** *** ****
********* **** *****
10/19/2022
BETTER BUSINESS BUREAU
**** ****** ***
******** ** *****
Re: BBB Case #: Review ID #********
Huntington Case
#********
Dear ********* **********:
Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding ******* ********** ******* which we
received on 10/19/22, for review.
Please accept this correspondence as our confirmation that
we have received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion
of our review, will provide our response directly to our customer by telephone
and/or written communication.
If you have any questions, or need further assistance,
you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:10/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Credit Line in the name of ***** ****** (deceased August, 2020) I am the executor of her estate. All accounts were to be closed immediately and we received a bill for $120.00 in October 2021. On October 8, 2021 I went to Huntington Bank branch and talked to the customer service rep. At the Stow branch. She called that department and said fees would be waived and account would be closed in 3 business days. I just received another bill for $60.00 and the account is still open. She is DECEASED and I want this closed immediately! Probate is done and I am not paying the $60.00.Business Response
Date: 10/19/2022
The Huntington National
Bank
******** ******** **** ******
**** *** ****
Columbus, Ohio 4321610/18/2022
BETTER BUSINESS BUREAU
**** ****** ***
COLUMBUS OH 43215
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********:
Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response to the complaint you forwarded to
us regarding ****** ******, which we received on October 18, 2022, for
review.
Please accept this correspondence as our confirmation that
we have received the expressed concerns forwarded by your office. We
thank you for making us aware of this matter. Please be assured that
we will contact ****** ****** promptly to acknowledge the complaint, and
upon completion of our review, will provide our
response directly to ****** ****** by telephone and/or written
communication.
If you have any questions, or need further assistance,
you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was given a fraudulent check and I wasn't aware of it being fake. Huntington closed my account without letting me know and now my payroll check is in limbo somewhere. Not once have they reached out to me or offered any assistanceBusiness Response
Date: 10/18/2022
The
Huntingt*n Nati*nal Bank
******** ******** Team
******
**** *** ****
********* **** *****
10/17/2022
BETTER BUSINESS BUREAU
**** ****** **.
C*LUMBUS *H 43215
Re: BBB Case #: ********
Huntingt*n Case #: ********
Dear BBB Dispute Res*luti*n
Team:
Thank y*u f*r c*ntacting The
Huntingt*n Nati*nal Bank (Huntingt*n). We are writing in resp*nse t* the c*mplaint y*u f*rwarded t* us
regarding ********* ******, which we received *n 10/17/2022, f*r review.
Please accept this c*rresp*ndence
as *ur c*nfirmati*n that we have received the expressed c*ncerns f*rwarded by
y*ur *ffice. We thank y*u f*r making us
aware *f this matter. Please be assured
that we will c*ntact *ur cust*mer pr*mptly t* ackn*wledge the c*mplaint, and
up*n c*mpleti*n *f *ur review, will pr*vide *ur resp*nse directly t* *ur
cust*mer by teleph*ne and/*r written c*mmunicati*n.
If y*u have any questi*ns, *r
need further assistance, y*u’re welc*me t* c*ntact us at y*ur first
c*nvenience.
Sincerely,
The ******** ******** Team
Huntingt*n Nati*nal BankInitial Complaint
Date:10/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The following complaint concerns Huntington Bank. On 9/23/22 the put a freeze on my business checking account. The reason for the freeze was some type of issue 2 checks I deposited. Huntington Bank was never specific about what the issue was with the check. Both of the checks were issued from VIP clients and vendors. It was discovered that both checks had actually cleared the banks they were issued by on 9/26/22.
They froze my entire checking account on 9/23/22, with no explanation as to why.
Dealing with Huntington is a practice in futility. No one there is able to provide definitive answers, or instructions on how to proceed in re-establishing our account. We were told over and over again the account would be un frozen in 24-48 hours, this has never happened. We continue to spend hours dealing with the branch managers, the call centers and the employees. In the meantime our checks have bounced, including a payroll.
Our reputation with our vendors and employees has been jeopardized.
This type of conduct by a bank is completely unprofessional, and unethical.
Are banks allowed to freeze accounts like this?Business Response
Date: 10/17/2022
The
Huntington National Bank
Customer Advocacy Team
EA1W02
**** *** ****
Columbus, Ohio 43216
October 17, 2022
Better Business Bureau
**** ****** ***
COLUMBUS OH 43215
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********:
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding **** ****, which
we received on October 17, 2022, for review.
Please accept this correspondence
as our confirmation that we have received the expressed concerns forwarded by
your office. We thank you for making us
aware of this matter. Please be assured
that we will contact **** **** promptly
to acknowledge the complaint, and upon completion of our review, will provide
our response directly to **** **** by telephone and/or
written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy
Team
Huntington National BankInitial Complaint
Date:10/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Early August I deposited a $21k check via the ATM machine. On Sept 8 I visited the branch and requested the affidavit to have the check returned. The bank specialist still gave me the wrong form. A banker called me in mid September and verified the incorrect form was given to me. The banker, ******* *******, that gave me the form even wrote a note on a sticky note and I photocopied it and forwarded it to the roofing contracting company who the check is also payable to. There were several occasions I called the bank and left messages to no avail. The bank put my account on hold and now my account is closed. I'm requesting the corporate office to review my bank account to confirm there has never been any fraud activity, reopen an account and the check needs to be returned.
On 10/11/2022 myself and the signer for the contract company went to my branch and was told by the BRANCH MANAGER our only option was to have the check cancelled. HOW CAN THE CHECK BE CANCELLED IF IT'S ALREADY CASHED! Also, your bank should not be requesting the contactor "owner" to come to the bank, who lives OUT OF STATE!Business Response
Date: 10/14/2022
The Huntington National Bank
Customer Advocacy Team EA1W02
**** *** ****
********* **** *****
October
14, 2022
BETTER
BUSINESS BUREAU
1169
DUBLIN RD.
COLUMBUS
OH 43215
Re:
BBB Case #: ********
Huntington Case #: ********
Dear
********* **********:
Thank
you for contacting The Huntington National Bank (Huntington). We are
writing in response to the complaint you forwarded to us regarding ******
*******, which we received on October 14, 2022, for review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further as***tance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankCustomer Answer
Date: 10/21/2022
Hello. Please request Huntington Bank to return the funds to the bank the
funds were withdrawn from.
This is causing a major delay and time constraints for my home
construction project.
Please update my complaint. Huntington Bank will not answer the phone nor
the personal nber for Matthew Allison.
Please have Huntington call the other bank immediately and stop dropping
the ball. The money does not belong to Huntington and it's called theft.
Release the funds today.Customer Answer
Date: 10/21/2022
Hello. Please request Huntington Bank to return the funds to the bank the
funds were withdrawn from.
This is causing a major delay and time constraints for my home
construction project.
Please update my complaint. Huntington Bank will not answer the phone nor
the personal nber for Matthew Allison.
Please have Huntington call the other bank immediately and stop dropping
the ball. The money does not belong to Huntington and it's called theft.
Release the funds today.Customer Answer
Date: 10/27/2022
Hello.
I'm back at the branch to request the same form I tried to sign twice before. The branch keeps telling me and the company the wrong info.
The banker is playing on his damn cellphone in his office while I'm here waiting, several ppl here waiting...
My bank account should not have been closed. I need a new bank account.
*******, please request the branch manager to contact me asap.
******Initial Complaint
Date:10/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington Bank committed gross negligence and lack of due diligence with my account. I am seeking the Bank to fix my credit report. Following its merger with my original lender TCF Bank, Huntington Bank mismanaged my account. My calls to Huntington Bank confirmed:
· To date, Huntington Bank has never called me at my primary contact number ************, which has been my phone number for roughly two decades. In October 2022, Huntington Bank representatives confirmed it never used my primary number - proving lack of due diligence. Huntington Bank’s representatives confirmed (and I documented those conversations) that ************ is my primary number – and it has never been called.
· Importantly, TCF Bank had successfully reached me at ************ throughout our entire relationship, including in January 2021. There is no excuse for Huntington to try to reach me at a different number.
· I reached out to Huntington Bank – not the other way around. Huntington Bank confirmed it’s error of calling an old work number that was retired for years. This is a complete failure of Huntington Bank to utilize the same information on file with TCF Bank. It shows a systematic breakdown of client information being transferred during the merger process.
· I have been informed by numerous Huntington Bank representatives that the merger caused a widespread issue of missed payments – and my credit would be fixed.
· Huntington Bank confirmed this was a common problem with the bank’s merger and credit reports were being fixed, yet mine was not.
· I have been repeatedly informed from your representatives that no borrowers had credit scores impacted from the merger. Specifically, it was stated to the Bank would conduct no negative credit reporting for several months following the merger. However, I had negative credit reporting including as early as October, November, and a delayed payment reported in December.Business Response
Date: 10/19/2022
The
Huntington National BankCustomer Advocacy Team
*******.O. Box ************, Ohio *******/19/2022BETTER BUSINESS ********** ****** RD.COLUMBUS OH 43215Re: BBB Case # ******** Huntington Case
# ************ ********* **********:Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding **** ********, which we received
on 10/13/22, for review. Please accept this correspondence as our confirmation that
we have received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion
of our review, will provide our response directly to our customer by telephone
and/or written communication. If you have any questions, or need further assistance,
you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National BankCustomer Answer
Date: 10/24/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
**** ********
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