Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,054 total complaints in the last 3 years.
- 334 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington says it’s using multiple systems to show customers their transactions. The problem is that we don’t have access.
I had a 100.00 transaction canceled through an atm. Never got the money. Shows posted on my account. Huntington is taking away the provisional credit. They owe me that money. It shows posted to my account, but this magical third’s system says differently
Huntington is full of crooks.
Business Response
Date: 10/13/2022
************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** ******, which we received on October 12,
2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 10/13/2022
I accept the business's response to resolve this complaint.
Regards,
****** ******Initial Complaint
Date:10/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using Huntington Bank for 6 years. I received a refund check from my school of about 4 grand. This is money I need to survive as I can’t work as much as I normally would since I’m going to school full time. I deposited the check on 10/8. Normally Huntington policy is that you receive the first $500 right away and the rest in one business day. I didn’t have access to any amount of the funds immediately but that’s was okay. Normally I would have access to my money the following Tuesday. I received an email today 10/10 that they are putting a hold on my money until 10/18. I called customer service to verify that they are keeping my money for a week and a half and why. They stated it was to ensure that the funds go through. However, they don’t put that long of a hold on any other check. Isn’t the one business day processing time to make sure the check goes through? Otherwise I’d have access to my money right away all the time. It takes seconds for a transaction to come out of my account but a week and a half to “ensure the funds go through”. It’s a check from an large institution. If they put holds on large checks as a policy I should be notified when I deposit it and the information easily accessible on their “When will my money be available” page online. They’re holding my money for an unreasonable amount of time and I will be looking for new bankBusiness Response
Date: 10/12/2022
*************
Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding ******* * *******, which we
received on 10/12/22, for review.
Please accept this correspondence as our confirmation that
we have received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion
of our review, will provide our response directly to our customer by telephone
and/or written communication.
If you have any questions, or need further assistance,
you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 10/12/2022
I accept the business's response to resolve this complaint.
Regards,
******* *******Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Saturday, 10/1, I arrived at Huntington Bank on N Main St Bowling Green around 11am. I waited in line inside and requested assistance completing a wire transfer for a down payment on a house I was purchasing. I was informed that I was unable to be helped at the location and was asked to go to the Huntington Bank on S Main St Bowling Green. I immediately drove over and waited in line again. By the time I spoke with someone, it was around 11:40am. I was informed that since the branch closed at 12pm and there were other people behind me in line for them to help, there was no one available to assist me. I was clear that I was sent from another branch for assistance and needed this for a home purchase, but they repeated that they were closing soon and needed to help the people behind me in line. On Monday, October 3, I went to the Huntington Bank on Madison Ave. Toledo and was informed that since their lobby was not open (drive-through only), I had to go to another location. I called the Huntington Bank in Rossford and was informed that I could be helped the following day. I explained my situation and that I needed the transfer to be completed that day. I was informed that I could come in and be helped in the teller line. I drove to the location and had my completed wire transfer within five minutes. Even after the trouble I received, I still had to pay the transfer fee. I called Huntington Customer Service and asked to file a complaint. They stated that they did not have a complaints department, but that I could put in a request to be contacted within 24 hours. I put in the request and as of 10/10, I still have not been contacted. I tried calling Huntington on 10/10, but was unsuccessful in reaching someone to speak with about my complaint, which is why I am submitting this. I am requesting reimbursement of the transfer fee as well as contact by the company.Business Response
Date: 10/14/2022
The Huntington National
Bank
******** ******** **** ******
**** *** ****
Columbus, Ohio 43216
10/13/2022
BETTER BUSINESS BUREAU
**** ****** **.
COLUMBUS OH 43215
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********:
Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response to the complaint you forwarded to
us regarding ****** ****, which we received on October 11, 2022, for
review.
Please accept this correspondence as our confirmation that
we have received the expressed concerns forwarded by your office. We
thank you for making us aware of this matter. Please be assured that
we will contact ****** **** promptly to acknowledge the complaint,
and upon completion of our review, will provide our
response directly to ****** **** by telephone and/or written
communication.
If you have any questions, or need further assistance,
you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:10/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited a cashiers check into my savings account. Huntington placed a hold on all of my accounts which has been ongoing now for 6 days. I was told over the phone that I could go to a branch with my ID to get the issue resolved. I went to a Mayfield Heights, Ohio branch where the supervisor on duty *******, accused me of fraud and threatened to close all of my accounts. I asked her to call the credit union that issued the cashiers check to verify the funds and she refused to do so. Since oct 2nd I have been unable to access any of my accounts and payments for bills that I have set up for automatic withdrawal are being rejected.Business Response
Date: 10/11/2022
************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding **** **********, which we received on October 11, 2022, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact **** ********** promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to **** ********** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 10/12/2022
I accept the business's response to resolve this complaint.
Regards,
**** **********Initial Complaint
Date:10/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the legal power of attorney for my mother who has a joint account with my dad at huntinton bank. My father passed on September 24th. And my mother has been in a memory care facility for a month. When I presented my property power of attorney to the branch manager via email as he requested. "***** *********" of the Huntley branch in Illinois. I was told that's all I needed to be able to access funds needed to provide for my mother's care. My father's funeral. House repairs etc. After I was told this I received a call from "***** *********" ******* his "back office" is denying the request. And I'd have to provide a death certificate for my father. Ok. I have that. So now I'm being told that they want to see moms "assessment" from the Dr. ******* she is NO longer able to make her own decisions. Etc. "Now mind you. I was told. WE DONT ACCEPT DOCTORS ASSESSMENTS" From the branch. What?!!! Nobody at the 3 branches I spoke to is willing to provide any reason why. And one branch wanted my mother to get her license renewed to "prove its her" well the state won't do that.
She was with me in person at the time.
I'm terribly disgusted that a bank would treat anyone in this manor and deny the legal right of the POA to access funds in order to continue taking care of my mother. Nothing has been accomplished so far and this is going on for quite some time now.Business Response
Date: 10/10/2022
The Huntington National Bank
Customer Advocacy Team EA1W02
**** *** ****
********* **** *****
October 7, 2022
Better Business Bureau
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: 18183218
Huntington Case #: 01298258
Dear ********* ***********
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** *****, which we received on October 7, 2022, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ****** ***** promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to ****** ***** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 10/10/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18183218
I am rejecting this response because:
Regards,
****** *****Initial Complaint
Date:10/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is *** M *****, I wrote a check to my landlord back in May of 2022 in the amount of $163.00. My landlord told me that he never received the money.
I went to My Huntington Bank located at **** N ************ to see what may have happened to the check. ********* ***** told me that the check was cashed by someone else and that she needed 90 to 120 days to investigate this, and that she will get me a refund once she confirmed what happened.
Five months and many calls later still no answer very little follow-up if any at all.
Well, here we are 120 days later and the investigation, and the refund have not been completed.I went to the branch with my son. I'm disabled and I struggle with problems like this, ********* tells me they are looking into it. My son *** ***** asked her what she has been doing and ********* didn't have an answer. We asked for her Corporate number so we can speak to her District Manager she provided the Branch Mangers information and asked us to go to his office.
When we arrived to his office Amir Aviles - Asst VP didn't have an answer for us as well. He now changed the investigation to a non determined date.
Please keep in mind that I live on Social Security and this is a big chunk of my monthly payment. I believe the Huntington employees are doing very little to help since they know about my disability and figure that this is not an urgent matter..
I also believe that this lack of follow-up violates the American with Disability Act and needs immediate Resolution.
I've attached my Banking account number and my personal information to this complaint and I've also provided the Bank with all the required information that they need to refund my money.
In closing I want to provide you with my son's name and phone number so he can help me at this time.Please direct all questions to him *** ***** @************************************
Thank you in advance for your help
*** M *****
Account number: *********: **********Business Response
Date: 10/12/2022
The Huntington National Bank Customer Advocacy Team ****** P.O. Box **** Columbus, OH ***** October 12, 2022 BETTER BUSINESS BUREAU **** ****** RD COLUMBUS OH *******: BBB Case #: ****************** Case #: ************ ********* **********, Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *** M *****, which we received on October 7, 2022, for review. Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely, The Customer Advocacy Team Huntington National BankCustomer Answer
Date: 10/21/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
*** M *****Initial Complaint
Date:10/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited a check on 9/26/22 for $6000.00. I put it in ATM. I knew it would be on hold.I $100 in the account before deposit. I was able to use my debit card until 5:20 pm that day when at the gas station my card was denied - told it said restricted. Called cust. serv. immediately - told my account was revoked and the check was on hold for a week. No reason for revoking my debit card. Told unable to use it until hold is off. Was told it's how they do it. I went to the branch on M-32 the next day - doors were locked - not enough staff. So I went to drive thru -demanded to know what was going on with my card. was told my account frozen. told them money was in there before the deposit -they got permission - gave me the 100.00 I had in the account. I was told that my account was done & needed to shred my debit card (they had it inside for ID purposes) I demanded a meeting with manager, they referred me to Ms. Sorensen at Chisholm St. and gave me her number. I called. Spoke with her and she said she would figure it out and call me back. She did not. I called her. She stated that check on hold til Monday and account frozen until the check clears because -was deemed poss. fraud. It was a check from my uncle who borrowed me money for a debt consolidation to fix my credit. He was called by Citizens(his bank) gave the OK to fund the check. Received a letter dated 9/28 stating there is a hold and would be released on 10/4. On 10/4 I got notified via email that funds were available. Tried to use card still cannot.Called cust. serv. told they put an addl hold with a different dept on check. Now told me it may be 10/7 before it is available. Am told possible fraud. Also stating Citizens not funding. This is a lie. I still cannot use my card -my payroll went to this acct today. II am now behind on all of my auto pays on my card in my account, I am now instead of 6000 in debt, 12000 because I have to make payments on this money that is on hold. This is financial profiling!Business Response
Date: 10/10/2022
The Huntington National Bank
Customer Advocacy Team- EA1W02
** *** ****
Columbus, OH 43216
October 10, 2022
Better Business Bureau
1169 DUBLIN RD.COLUMBUS OH 43215
Re: BBB Case #: 18169826
Huntington Case #: ********
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ***** ****, which we received on October 6, 2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***** **** promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to ***** **** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 10/27/2022
rina **** The Huntington National Bank complaint # 18169826
***** ****
yesterday
I have tried to access all of the links
They don't work. ***** ****. *** **** **** ***, ****** ******** *******
am not satisfied. At all. They FINALLY released my accounts after....
I'm sure... you contacted them. I ended up with an nsf check written
before this started... totally their responsibility...and they have taken
away my standby cash. They are stating I had 2 nsf's. two.. nsf checks.
I never had one let alone 2. I rarely use checks..... and the one that
bounced was because of the freezing they had on my account. I want my
standby cash option opened.
***** ****
*** **** **** ***, ******* ** *****
************Initial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 29, 2022, I went to the Huntington bank ATM in Davison, Michigan to deposit the amount of $1670 after hours. After inserting the large bills, the atm then proceed to give me back (5) twenty-dollar bills stating the machine only accepts thirty bills at a time. It kept the amount of $1,570. It then requested that I reinsert those bills. However, the machine locked up and the door to insert the bills would not open. The machine then froze for approximately 2 minutes. It then proceeded to give me my debit card and a message came up on the machine to call customer service. I did this immediately. I filed a dispute and was told it would take two business days. As of today, I have no resolve for my funds, no receipt and nothing in my account. I was told by a manager today that a letter was sent that it would take upwards of 10 days. This is not acceptable. I needed those funds last week. The bank has not issued a provision credit while I wait for them to research/investigate. This is a bank error, not customer error. There is no reason they should hold my funds. I need this money immediately and have had no resolve other than it will take 10days. Each call I make to the customer service center takes an upwards of 20-30 minutes. I've talked to one manager and left a message for their supervisor. This is not only a financial burden but, it has caused me to lose work hours with my employer.Business Response
Date: 10/05/2022
The Huntington National Bank
Customer Advocacy Team ******
**** *** ****
********* ** *****
October 5, 2022
BETTER BUSINESS BUREAU
1169 DUBLIN RD
COLUMBUS OH 43215
Re: BBB Case #: 18164196
Huntington Case #: 01295817
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ***** *******, which we received on October 5,
2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 10/07/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18164196
I am rejecting this response because:It has now been 7 days, the ATM in question has been serviced. There has been no resolve to the issue, I've been told by numerous Huntington Bank Representatives that there is a 10day letter being sent stating the transaction is still being verified.
Regards,
***** *******Initial Complaint
Date:10/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
September 30, 2022
To: Huntington
National Bank *** ** **** *** ********* *** ******
******* D.
********, Huntington National Bank CEO (*****.********@huntington.com)
CFPB (consumerfinance.gov/complaint/)
US Postmaster
General (www.usa.gov/complaint-against-government)
BBB of Central
Ohio (bbb.org/local-bbb/bbb-of-central-ohio)
From: **** ******,
APM, LLC. Owner
Re: COMPLAINT, FRAUD
CLAIM account ending in ****
As there has been no follow up, assistance in resolving or
regard for our business relationship I have no other recourse than to request
assistance in resolving my fraud claim and now complaint outside of Huntington
National Bank. I have been deceived,
provided false and misleading information and ignored.
This is a formal complaint against Huntington National Bank
and Huntington National Bank Branch Tri Village located on ** *** ****** ********* **** *****. Specifically,
regarding my report of check fraud identified on January 4, 2022, as of this
date September 26, 2022, my company has yet to receive the monetary refund
associated with the check fraud reported on January 4, 2022.
I have selected local and federal consumer support
agencies/bureaus based on the deception experienced, in addition I have decided
the US Postmaster should also be aware of potential mail fraud as the checks
were mailed from the main Post Office in Columbus Ohio. The checks were directly deposited in a
secure mailbox. I was told when the
initial fraud report occurred, that Huntington has seen an increase in check
fraud from the Post Office.
I have prepared a timeline and as needed will provide
further evidence of checks, invoices and letters. My goal is to secure a
refund. Huntington failed to safeguard
my account, failed to follow due diligence regarding Know Your Customer and
basic fraud red flags.
Timeline of Events:
Date Event/Status
12/23/2021 Check# ****
cleared bank (fraudulent) $9,847.04
12/29/2021 Check# ****
cleared bank (fraudulent) $9,102.31
01/04/2022 Check# ****
represented to bank previously fraudulently.The original check had been cashed and was legitimate. **This fraudulent
attempt alerted the bank**
01/04/2022 Huntington
Fraud Alert contacted me directly regarding check# ****.
01/04/2022 I immediately
met with Jonathan ******s at the Huntington W. 5th location. An immediate hold was placed on the account
ending ****. *A list of outstanding checks provided to the bank. *I reviewed
recent checks and identified two altered checks #**** and **** *******s
obtained account information as well as advised the check fraud had been
reported to Huntington Corporate (check#**** and ****) I was advised the issue
would be resolved in 90-120days
01/07/2022 Transfer in
the amount of $26,000 to new account ending in #****
02/02/2022 In person
meeting Huntington W. 5th location. With Branch Manager ***
*******, ******* indicated the claim would be escalated.
05/05/2022 In person
meeting regarding a business matter Huntington Branch Northwest Blvd.
location. I asked Sydney Shoaf to
review the status of my fraud claim. I
was notified/advised Jonathan ******s “did not” complete or report the fraud
case, originally reported on 01/04/2022.The Fraud Claim was then filed by Sydney Shoaf, I signed and received
a copy of the fraud report. I did not
sign fraud document in January 2022.
07/03/2022 Huntington
letter reference# *********** (notification of report of altered item)
07/03/2022 Huntington
Letter reference# *********** (notification of report of altered item)
08/18/2022 Huntington
letter requesting copy of original check or invoice.
08/18/2022 Copies
provided to Huntington National Bank (invoices for both checks)
09/26/2022 No follow up,
refund status or contact from Huntington National Bank.
Total Days 301’s days and counting
Details of Fraud:
Check #’s **** and **** were written for legitimate business
purposes, both checks were mailed at the same time and deposited in mailbox
located at the main post office in Columbus Ohio, additionally these checks
were mailed in a stack of ~12 other envelopes, all handwritten envelopes.
Upon presentation to Huntington National Bank, each check
had been altered: The payee was altered
on check# **** to ***** ******* and the amount was altered to $9,102.31 the
endorsement appears to be either typed or e-signed using the name *****
*******. Check#**** payee was altered to
******** ********, and the amount was altered to $9,647.04, the endorsement was
also either typed of e-signed using the name ******** ********. Lastly, I
noticed on each the altered checks #**** and #**** the word MEMO is on the
check however the line is not visible, it appears to have been removed.
Clearly due diligence and Know Your Customer (KYC)
procedures were not used or did not occur. Additionally reporting procedure failed.
Regarding Know Your Customer, my company writes checks to
the same vendors additionally it is not normal practice to write a check in
large dollar amounts. Additionally, the
two names used have been vendors or individuals whom I have paid through my
company. If anyone would have reviewed
these checks and looked at the history of my account, these checks would not have
been cleared by the bank. Lastly, the checks were both written just under the
$10,000.00 avoiding the IRS rules and Bank Secrecy Act. I ask where was Huntington? Basic review would have avoided this
loss.
Letters dated June 3, 2022, regarding the altered items
typical claim would take 6 to 8 weeks to resolve. It has been 277 days and counting.
Interaction with Huntington National Bank Branch
As indicated within the timeline, the fraud notification
alert came directly from Huntington on January 4, 2022. I immediately met with Jonathan ****** on January
4, 2022 and was advised the fraud report had been completed. On February 2, 2022, I met with the Branch
Manager, *** ******* and was advised the fraud claim issue would be
escalated.
It was not until May 5, 2022, during a meeting at the ** *** ****** location I was advised my fraud claim had not been completed on January
4, 2022, FIVE months later! Explain to me how something could be escalated as I
was told by ******* that was never created or reported?! The Branch Manager told me my fraud claim would
be escalated; this was a lie. I was
misled my fraud claim was not created on January 4th and was
obviously not escalated on February 2nd as there was not a fraud
claim to escalate. I was originally told
on January 4, 2022, the issue would be resolved, and funds would be returned in
90-120! Five months later I find there
was no report! False, misleading and
deceptive practices!
It has now been 301 days and counting, I am a small business
owner and have banked with Huntington for many years. I have had to cover $18,949.35 for almost a
year, I have had to pay the original vendors with whom check# 6293 and ****
were written. I have had to change my checking
account number and pay for new checks. When
I visit the ** *** ******, I am ignored the Brand Manager does not
make eye contact with me and ****** avoids me all together.
I am seeking what any reasonable consumer, customer and
business would expect, a refund as I was and have been promised. I expect a resolution to this matter in its
entirety this shall be done timely as all communication of deadlines have
expired.
Resolution Expected
**** ******, *** ***.
p******@capitolequities.com
*************@yahoo.comPlease refer to the attachment APM, this document includes all detail regarding my formal complaint.
Thank you for assisting in this resolution
Best Regards
**** ******Business Response
Date: 10/04/2022
The Huntington National Bank
Customer Advocacy Team EA1W02
**** *** ****
********* **** *****
October 4, 2022
Better Business Bureau
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: 18164158
Huntington Case #: 01295363
Dear ********* *********n:
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in
response to the complaint you forwarded to us regarding **** ******/*** ***, which we
received on October 4, 2022, for review.
Please accept this correspondence as our confirmation that we have completed a thorough review
of this matter and have contacted **** ******/*** *** directly in order to provide our
response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:10/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sent a request to Huntington National Bank to add a payment to the end of our term. A representative from their Home Savers Program said that wasn't an option for us since we were not 1 month late at that time. They explained that we were eligible for the Repayment Plan which is making an additional payment every month towards the June payment. We agreed to the Repayment Plan which started July 1, 2022. We have make the payments as agreed but recently discovered that Huntington has reported to the Credit Bureaus (Experian, Equifax, TransUnion) that we have been over 30 days past due 3 times. This is incorrect. I have tried to get the Home Savers Program to remove this information from the Credit Bureaus, since it was not released to us in the agreement that we would be continuously past due and Huntington would report this to the Credit Bureaus, but they are refusing. We have been paying as agreed since inception of the Repayment Plan on July 1, 2022. Also, we have requested a Repayment Plan confirmation letter several times with no response.Business Response
Date: 10/06/2022
**************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ******* * ******, which we received on October 4, 2022, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact Mr. and Mrs. ****** promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to Mr. ******* by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 10/06/2022
I accept the business's response to resolve this complaint.
Regards,
******* ******
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