Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,055 total complaints in the last 3 years.
- 334 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In February of 2025, Huntington's scheduled autopay service failed to pay my mortgage. I resolved this in March 2025. In March, despite numerous attempts, the business did not correct the online banking issue. The banker continues to evade correcting the issue and providing online access to my banking account without any adequate reason given. Huntington reported the late payment to my credit report. I would like that report removed as there faulty system was cause for the late payment. I had not made any changes that would result in this fault being placed on me.
Business Response
Date: 03/28/2025
*****************
Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding ******* ******, which we
received on March 28, 2025, for review.
Please accept this correspondence as our confirmation that we have
received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will contact
our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re
welcome to contact us at your first convenience.
Sincerely,
The
Customer
Advocacy Response Team
Huntington
National BankInitial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HNBHSC
###-###-####
Hunington Bank
Columbus OH 43216
The reporting of 252 dollars is inaccurate. I STILL HAVE AN OPEN ACCOUNT with Hunington Bank.
Opened Feb (one year) but closed in JUne is only four months this is not accurate information. The account shows closed in 2024! But a balance of 0 is being reported and under that is shows that I paid it off at 100 percent. This needs to be investigated that people are allowed to report false balances years later after being closed. Also there is no payment history showing but it states it was paid off. Please remove this inaccuracy from my account. I still have an open checking account with HUNINGTON I do not know owe them anything.Business Response
Date: 03/26/2025
*****************
Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** ****, which we received
on March 26, 2025, for review.
Please accept this correspondence as our confirmation that we have
received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will contact
our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re
welcome to contact us at your first convenience.
Sincerely,
The
Customer
Advocacy Response Team
Huntington
National BankCustomer Answer
Date: 04/07/2025
I actually currently have an open account with Hunington for the past eight years. There is an in accuracy that is being reported to credit bureaus that needs to be deleted. This balance owed has been paid and closed in 2024 and they continue to report this in 2025 which should not be allowed. When you contact them there is no balance showing in their system for me so why are they allowed to report to three credit bureaus when I am no longer in there system. This is lowering my score and it is inaccurate information attached is an email proving it is closed this has nothing to do with a charge off I called experian and they advised me that they are reporting to them! It has nothing to do with a charge off and when an account is charged off that means they should have sent me a 1099c form which I never received. They claimed this charged off on their business taxes as a loss and now they are reporting a closed account it does not make sense
Regards,
****** ****Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I followed the link provided by huntington bank and open an business account, motivated by the opening promotion, as attached. The promotion was also confirmed by branch manager in ********, **. The promotion says "To be eligible for the $1,000 cash bonus, business customer must open a new ******************************* Plus Business Checking account by January 28, 2025, then make a minimumcumulative new money deposit into the new checking account of at least $20,000 withinthirty (30) days of account opening. The $20,000 or more daily balance must be maintainedfor 60 days". After I satisfied all the requirements, Huntington did not credit the promotion credit to me, moreover, it charged me 5$ per month without explanation. It is basically cheating and took advantage of my money over $28,000 via interest.Customer Answer
Date: 03/25/2025
**** **** <************************************>
Mar 24, 2025, 4:54 PM (21 hours ago)
to **********************************************************************************************
To whom it may concern,
I am submitting the required information for BBB Complaint ID ********:
Name: **** ****
Address: ***********************************
Email: ************************************
Phone: ************.
Thanks,
Sincerely,
Dong Ding, ****** PG., PE.
Hydrogeologist
Mobile: ************
Email: ************************************Business Response
Date: 03/25/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
March 25, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re: BBB Case #: 23109590
Huntington Case #: 01875822
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***************************, which we received on March 25, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,My name is ********* *****. I am writing a complaint because I believe my bank robed me.
I have my Huntington bank account routed through my cashapp and the whole year of 2024 I have been getting double charges. The bank was helpful in letting me know this has been happening since 2023 but they are unhelpful with retrieving the funds. I have spoken with several representatives and 2 rude Supervisors. If you pull the calls, you will see I was never irate with Huntington bank not one time.
So why are they hanging up on me. This very frustrating. I want my money back. The total amount is $3400 and some change. They are telling me the charges are too old. We had no clue this was happening to our account. One Supervisor told me it was our fault because they send statements. I verified with a representative and the another Supervisor today they don't send it by mail and they had my email address incorrect.
I believe they are hanging up on me because the bank made a mistake and instead of owing up to it, they hope I will just go away. $3000 isn't something that just goes away. I have a family of 5. I really need that money.
I have filled out the need paperwork and then close my dispute claiming I did not give them the need information.
I have asked to speak to a Manager and they keep giving me different reps. ********** last Supervisor (******) hung up on my claiming to get his Manager.
This is very unprofessional. They are planning on drowning me in so much work that I will say forget it.
PLEASE HELP ME!! I don't have any other options to get my money back
Business Response
Date: 03/24/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
March 24, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23108405
Huntington Case #: 01874566
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ********* *****, which we received on March 24, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 03/24/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23108405
I am rejecting this response because:
Regards,
********* *****Customer Answer
Date: 03/24/2025
I am choosing to reject this resolution because all she did was call and let me know that they couldn't do anything for me and they are protected by law. When I asked her if I could just close the account, she told me I would have to come in the bank to bring my account to zero. I live in ***************************, we don't have any Huntington banks neither us. I'm disappointed in this bank. I know I don't mean much to them but they could at least act like I do.Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a customer of ********************** for many years, it happened to me that I am traveling abroad, for some reason that I dont know it, they put a hold on my account and I am NOT able to use my monies, I have been calling the toll free nr ************ for several times over few days, they advise me to come in physically to a branch for them to take off the hold on my account, I repeatedly informed them that I am traveling abroad and can NOT come physically to a branch, I am in ************ traveling, some customer care **** intentionally hung up on me, other supervisors I requested to talk with (one of them hung up on me, as I remember because I call many times I lost track), the last supervisor I talked to today Monday 3/24/2025 around 8:30 AM ET ******** I am extremely (*******) off, mad, and frustrated and ask for the Huntington Bank Headquarters to take off the hold they put on my account in order to manage & use my monies in my account.Business Response
Date: 03/24/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
March 24, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23107106
Huntington Case #: 01873397
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *** ******, which we received on March 24, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
********************************************* BankCustomer Answer
Date: 03/25/2025
To let BBB know,
****** from Huntington Bank called & left me a message to call her back to her direct line 810-xxx-xxxx which I did, unfortunately she couldnt answer, I left her a detailed message and my phone nr to call me back that was Monday March 24 at around 4:54 PM Eastern Time, after 24 hrs passed I didnt hear back from her.
Therefore, my problem with them didnt get resolved, meaning my checking account is still blocked from me to use my monies.
*** ******
Sent from my iPhone
Dr A.J.
On Mar 24, 2025, at 1:24 PM, Better Business Bureau <**********************************************************************************************> wrote:
75073830AF534Customer Answer
Date: 03/25/2025
Al Jaw' via Dispute Resolution - Shared Inbox <**********************************************************************************************>
10:25 AM (3 hours ago)
to Better
To let BBB know,
****** from Huntington Bank called & left me a message to call her back to her direct line, which I did, unfortunately she couldnt answer, I left her a detailed message and my phone nr to all me back that was Monday March 24 at around 4:54 PM Eastern Time, after 24 hrs passed I didnt hear back from her.
Therefore, my problem with them didnt get resolved, meaning my checking account is still blocked from me to use my monies.
*** ******
Sent from my iPhone
Dr A.J.Customer Answer
Date: 03/26/2025
Please look for two forwarded Emails (to ********************************* including in the subject box my complaint nr) I received from Huntington Bank to which I responded to them by following attached instructions in those two Emails.
I feel those two Emails they sent me today 3/26/25 are just entertaining because the hold on my account they initiated & put on my account is still there and I have NO access ?? to my monies while traveling abroad.
I want to add that they never got back to me after the last message I left ****** couple days ago regarding taking off the hold they initiated & put on my account. Note that they called me Only once by ****** where I replied to her message by leaving her a voice mail because she didnt answer my returning call to her.
Initial Complaint
Date:03/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had tried to pay my car payment since 3 days before its due date of the 19th of March. Every time I tried to online pay ot came up that there was a technical error and to try later. This has happened before and the site miraculously fixes itself withing 2 or 3 days of when your payment is due so it ends up being late.
I am so tired of this bank periodically doing this to me then acting as though it was my fault.I do not get paper bills from them, they say they send one, but I do not believe they are being truthful about it because I don't get them. No other company seems to have trouble sending bills to me...but they can't seem to figure out how to.I also have major phone anxiety and cannot make phone calls, so I cannot pay by phone.
I want my late fee waived and I want bo further issues in being able to pay my bill on time. I want my paper bills sent to me so I can send a check in the event their site is once again down.I try to use the ** caht and there is always an "error" . I will include a screenshot of that ridiculousness.
Business Response
Date: 03/24/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
March 24, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23105998
Huntington Case #: 01874347
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *******, which we received on March 24, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:03/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington bank are incorrectly processing transactions which is not only causing a hardship on my life but its keeping me from being able to adequately pay my bills. *** had this account for over a year and recently they have been processing my transactions way slower then usually. Not only causing my balance to be incorrect but also over drawing my account.
Ive called several times about this matter which just started happening recently. For example today I checked my bank account at around 2:00pm I had previous pending transactions and a positive balance of $40. I received a credit via Zelle of $150 at 2:17pm. I also processed a debit of $100.75 to public storage at around 2:50pm. When I went to check my around 2:55 to ensure the debit to public storage was efficiently made my account was then in the negative ******. That does not add up and when I called for answers I did not get a clear response as to how my account ended up in the negative. No other transaction was processed today other then a $150 credit via Zelle and a -$100 debit via public storage and I had a starting balance of $40.
Business Response
Date: 03/24/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
March 24, 2025
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 23105498
Huntington Case #: 01873731
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *******, which we received on March 24, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:03/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 26 2024 Transaction # An order was placed for delivery thru ******** app for a T.V and a wall mount When out for delivery the ******* employees app stopped working. And we could complete the transaction. We were still charged for the initial **** even though we never received it. We also had went to ******* after not receiving a t.v and purchasing a different t.v that was instock. Later on another t.v was delivered and we were charged. The next day that t.v was returned in person. A refund for the initial t.v mount was issued but not the **** When brought up to huntington. And a dispute was filed. Huntington returned the money 2x saying it was on them. And now it's March. This charge has taken our money for the 3rd time and huntington won't return it because there is a return for 50$ for the TV mount but it's not the amount that's being charged.Business Response
Date: 03/24/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
March 24, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23102023
Huntington Case #: 01874279
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ********, which we received on March 24, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased a vehicle & financed part of it through Huntington, as recommended by the dealership, who entered my information into the application on my behalf.
After receiving my paperwork, I tried to enroll online to access my loan details and make my first payment but couldnt proceed because the phone number on file didnt match. I noticed it was off by just one digit, a mistake the dealership also caught and corrected in their system last week.
Since there was no other verification option, I contacted customer service.
The first representative, ****** disconnected me after I explained the issue.
The second representative, *******, was unhelpful and rude, insisting he couldnt assist due to the mismatched phone number, despite it being a minor error outside my control. I asked if there was another way to verify my identity or if I could add my email as an option, especially since they had my social security number and account number. He claimed my ONLY option was to visit a branch, even though there are no branches in the entire state of *******, where I live. When I asked for a manager, he said they dont have them on standby and ended the chat, claiming hed done all he could.
I find it unacceptable that my only solution is to travel out of state to fix a simple clerical error that I didnt even make.
Before escalating this matter to the State Attorney General or further and before exploring other lenders to transfer my loan to that are more accommodating and respectful to their customers, I wanted to file this complaint with the BBB in hopes of finding a more reasonable resolution and giving Huntington a chance to address this directly.
There is a limited time frame before Huntington may share my personal information with other entities, and if I decide to transfer lenders, Id prefer to resolve this beforehand.
I respectfully request that Huntington treat this issue as a priority and address it ************* history available upon request.
Business Response
Date: 03/24/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
March 24, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23100413
Huntington Case #: 01873256
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *****, which we received on March 24, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:03/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A bank account was fraudulently opened in my name at Huntington National Bank. I spoke to a representative, manager (*******), and senior manager (*****) today 3/20/25, and no one would provide any information regarding who had opened the account, when, how (online or in person), and how much money had moved into or out of the account because "they could not verify my identity." I was willing to provide my SSN, bank statement (attached,) address, DOB, or any other personal information via email but they would not accept this. I am being told that I need to go to a physical branch to prove my identity. However, the nearest bank is in ********, **** - 6 hours away. I work as a physician and cannot simply take time off work to drive across the state of ************ to correct an error on their end. Particularly this will be costly for both travel expenses and time off work, not to mention is unfair to the people for whom I care. It is ridiculous to me that someone was able to open an account without providing appropriate proof of identity, but that I must physically appear before them to prove I am who I say I am. As this is clearly identify theft, I want all information from the account including the signature of the person who opened it and all historical transactions. I am recently divorced and want to ensure that money was not unknowingly siphoned away from me by my ex-spouse.Business Response
Date: 03/21/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
March 21, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re: BBB Case #: 23093013
Huntington Case #: 01871750
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ******, which we received on March 21, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 03/22/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have received this business's response, and the issue has been resolved.
Regards,
******* ******
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