Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,055 total complaints in the last 3 years.
- 334 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I put my into my account Friday 4/4 within a couple hrs I go to try to log into my account to unlock my card it gave me the run around and wouldnt allow me to log into. I tried using card it denied me I tried calling it thats when it told me a balance or 0 bucks when its shouldve been ******************************************************************************* the branch was told my account was randomly closed and now they dont know where my money is and why the account was suddenly closed Ive asked them to do everything to find it and I havent gotten a clear answer that was my bill money now Im out of luck and still not sure where my money went? And why was my account closed! Hopefully i can get some Clear answers
Business Response
Date: 04/07/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
April 7, 2025
BETTER BUSINESS BUREAU
**************************************************************
Re: BBB Case #: 23165878
Huntington Case #: 01886756
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ***, which we received on April 7, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
********************************************* BankInitial Complaint
Date:04/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So, I have a bank account with **********************. I had the same debit card and account number for quite some time. On Saturday March 22nd, 2024, I was working and I got one of Huntington's "heads up" text alerts about a debited transaction of $30~ for this website called truth finder? Never heard of it ever. Then a 2nd debit transaction for $8~ for the same website. So I logged into my Huntington Bank mobile app; locked my card until I was done working so I could look into it further. After work, I did some digging, I never heard of the site, never used it. So I called Huntington Bank's customer service # to report the fraud. They suspended that debit card (#) and issued me a new debit card (new #'s), mailed to me. I got that card by Friday March 28th 2025. I activated it. I assumed all good. Huntington never did give me back the $30~ +$8~ from them 2 fraudulent charges from 3/22/2025. Anyway, Thursday April 3rd, 2025. I am sitting watching tv at 9:12 pm and I get a text from Huntington "heads up" alert about a reversed transaction of $30.65 from a ****************** in ********. (twice). I am in ****....then at 9:16 pm I get another text from Huntington saying "is this you? a charge at *************** Goods for ******. I text back "no" so they said "we suspect fraud, your card has been locked" (the very new card I JUST got Friday 3/28). Call our fraud prevention at this #: xxxxxxx. Okay I tried; several times, it says "due to high call volume we cannot take the call, then hangs up!".. I tried calling many times; same recording. I am going directly to the bank tomorrow morning when they open. I am HIGHLY unsatisfied with this bank. They MAJORLY went downhill over the years. It baffles me a brand new card #/debit card I barely used in under a week is "hacked" again & I cannot contact anyone within their fraud department! Again I didn't get the $30~ + $8~ from the last fraud attempt on 3/22/2025. Luckily this time they didn't actually "take money" on 4/3/2025.Business Response
Date: 04/04/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
April 4, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23159225
Huntington Case #: 01885178
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *******, which we received on April 4, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:04/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Monday 3/18/2025 I called Huntington Bank ************ about a loan that Kings ****** car lot talked me into saying that Huntington Bank can do better than my credit union. Huntington Bank cost me way more money. The lady said that nothing she can do. I not only got charge way more money on stacked up fees than what my credit union would of charged me but also over $5,000 in three extended warranties. Which the car lot said that will take back off but would not give me proof while I was at the dealership. Said will email document to me to sign. Never did. The lady at Huntington Bank was no help. She did say that I will be paying interest on the money until it was taken off. But yet would not do anything to solve the problemBusiness Response
Date: 04/04/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
April 4, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23158894
Huntington Case #: 01885155
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** *******, which we received on April 4, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
********************************************* BankInitial Complaint
Date:04/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I set up an agreement with Huntington bank on 3/21/25 to have automatic payments taken out of my account on 3/28/25 and 4/7/25 to catch up payments on my loan. After payment did not pull on 3/28/25, I contacted the bank and they informed me it would not pull automatically because I did not provide a wet signature. In response, I made a manual payment.
The money did end up being automatically taken out of my account leaving me with only $25 in my checking account. When calling to ask for a payment back, I have been told multiple different things from different agents and that the automatic payment I made was posted to another individuals car loan.
It is now 4/3/25 and I have called every day for the past 4 days with no help. I am told that I should be getting 435 refunded and the money moved from the wrong loan to my loan which still has not been completed.
Business Response
Date: 04/03/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
April 3, 2025
BETTER BUSINESS BUREAU
***************
*****************
Re: BBB Case #: 23154874
Huntington Case #: 01884126
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding **** C. *****, which we received on April 3, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:04/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I am writing because this account with ********************** is still reporting inaccurately to credit profile for ****** Fair last 4 of SSN 2856. Please forward a copy of the letter you previously provided stating the paid off status and $0 balance on this account so that I may submit to the credit bureaus again. An example of the letter sent to ******* Fai previously is attached. Thank youBusiness Response
Date: 04/03/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
April 3, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23152214
Huntington Case #: 01884022
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** Fair, which we received on April 3, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 04/03/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23152214
I am rejecting this response because: my credit profile is still reflecting that this account was charged off with a $37 balance when it in fact was paid in full with a zero balance. This needs to be updated. I also never received any 1099c which would be a requirement for a charged off account. Please update my credit report to reflect this account in good standing as paid in full and not charged off.
Regards,
****** FairInitial Complaint
Date:04/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to dispute an unauthorized credit inquiry that was opened in my name without my knowledge or consent. This inquiry appears on my credit report under your business name and is dated for January 06, 2025. I did not authorize, apply for, or receive any benefit from this inquiry. This constitutes fraudulent activity and violates my rights under federal law. I request that you immediately remove this inquiry from my credit file and provide written confirmation of its removal.Under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681 et seq., I have the right to dispute any inaccurate, incomplete, or unverifiable information on my credit report. Specifically, under 15 U.S.C. 1681i(a), you are required to investigate this dispute within 30 days from the receipt of this letter. The **** mandates that if you cannot verify the legitimacy of the account, it must be removed from my credit report.Business Response
Date: 04/02/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
April 2, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23148878
Huntington Case #: 01882903
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** *******, which we received on April 2, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The *************************************************************************************Initial Complaint
Date:04/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I DID NOT place an order with Il Makiage, and I did NOT authorize a subscription, but I was charged $106.75 for a package (UNOPENED) that I sent back IMMEDIATELY the next day. I made a fraudulent claim to Huntington Bank which they DENIED due to lack of documents. Please explain to me how I can have documemts, such as receipts of a product I NEVER ORDERED? I TOLD customer service at ********************** this problem and answered ALL HER QUESTIONS, yet I was still denied the claim.Business Response
Date: 04/01/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
April 1, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23146136
Huntington Case #: 01882166
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *****, which we received on April 1, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 04/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.As of this date, the matter has not been resolved
Regards,
****** *****Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to the bank and ask for a cash advance . I then asked the teller to put it in my account as cash. My cash advance was for 1300 . She told me no that she could not put it in as cash that I would need to go to the atm.following her advice I did that. I deposited 1000 and the machine took my money and said contact the bank. With no receipt given. Here I am out of 1000 dollars and need to pay bills with this . This is a problem that the banks should have handled it better in the first place.Business Response
Date: 04/01/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
April 1, 2025
BETTER BUSINESS BUREAU
**************.
COLUMBUS OH *****
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ***** *******, which we received on April 1, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 04/01/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23138473
I am rejecting this response because:
Regards,
***** *******Initial Complaint
Date:03/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Wednesday evening March 26th, I was a victim of fraud and my mobile online banking was hacked into without my consent or knowledge until the damage was done. I reported the incident immediately.
I have spoken with the fraud ***** multiple times and have been to my local branch multiple times. I have been given multiple different things I need to do and have done exactly as instructed.
I have been made to feel like the criminal in this situation. I have been humiliated and treated with absolute disrespect telling me I was banned from banking ever again. Only to be told my supervisors that this never should have been handled this way and that they are removing the hold on my account, and allowing me to reopen an account. Then 30 minutes later, I am on hold again and frozen out of my accounts.
My daughter was left out of state with no access to her debit card, I have no access to my money right now. The last person I talked to told me to go to a branch and file a fraud check report which I also did.
5 people from Huntington have told me now that this wasnt handled properly and that this wasnt handled correctly from the beginning, but I am the one to suffer. My family is suffering, I have bills being returned for non payment.
I was not only scammed illegally but then the bank I trusted with my money treated me like I did something illegal as well. I am an honest hard working person that earns an honest living and tried to do the honest and ethical thing only to be treated like an absolute criminal myself.
At one of my branches I went into the manager herself rolled her eyes on multiple occasions at me and acted like she could not be bothered to help me. I left local branches in tears 3 times and one time was in tears in the bankers office.
I am living a full blown nightmare, I am out $800, my accounts are frozen and I cant access anything.
I dont even want to try and call customer service anymore because it leads to another story and more insults.
Business Response
Date: 03/31/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
March 31, 2025
BETTER BUSINESS BUREAU
***************
*****************
Re: BBB Case #: 23135284
Huntington Case #: 01880316
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ***** D ******, which we received on March 31, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Looked at my account today and noticed a withdrawal of almost $850.00. I called the bank and then they gave me a phone number to a resolution ***** they said I had a closed acct in 2023 and I never received a notice they just took the money out of my account! How can they do this?? I want my money back and I can work something out if I do owe them.Business Response
Date: 03/31/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
March 31, 2025
BETTER BUSINESS BUREAU
**************.
COLUMBUS OH *****
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** *********, which we received on March 31, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************
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