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Business Profile

Collections Agencies

Revco Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Revco Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Revco Solutions, Inc. has 41 locations, listed below.

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    Customer Complaints Summary

    • 86 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company took over my daughters hospital medical bill that should be covered under Medicaid as we transitioned to Medicaid during that time. They have called me since 2022 asking for payment but I tell them the same story every time. They just lower the amount asking for less. I don't have even the less amount they are asking for. Please bill public insurance.

      Business Response

      Date: 03/20/2024

      **************
      Dear Ms. *******:


      Please accept this response to the complaint filed against Revco on March 13, 2024, with the Better Business Bureau
      regarding the Account. The Account was placed with Revco by ******* ******* on July 24, 2023. In your BBB
      complaint you state the Account should have been covered by Medicaid and request the Account be billed to public
      insurance.

      Upon receiving the BBB complaint, Revco immediately notified ******* and conducted an investigation. On
      September 21 2023, Revco mailed our first validation notice to you at the address listed in your complaint. The
      same was not returned as undeliverable and therefore, presumed received. On October 27, 2023, you spoke with a
      Revco agent and stated Medicaid should have covered the balance. Our Revco agent advised you to reach out to
      Medicaid regarding payment of the Account and you requested a bill be sent to you. On November 5, 2023, Revco
      sent a discount offer letter to you to the same address. On January 31, 2024, you spoke with a Revco agent and
      again stated Medicaid should have covered the balance. Our Revco agent advised you to reach out to Medicaid
      regarding coverage of the Account since it was past timely filing and you requested another bill be sent to you. On
      February 1, 2024, Revco sent a letter notifying you the Account remains due to the same address.

      Revco confirmed the Account is for services rendered to ***** ******* on April 23, 2022, for a total charge of
      $2,670.86. The Account was billed to your **** ***** insurance provider and adjustments/payments in the amount
      of $2,520.86 were applied, leaving the balance of $150.00 remaining.

      To be clear, Revco has ceased all collections activity on the Account. You may contact an account representative
      regarding this account by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by
      mail at the below address:

      ***** *********
      **** *** ******
      ********* ** *****


      Sincerely,
      Consumer Assistance
      ###-###-####
      ***** ******** **********
      ** *** ****
      ********* ** *****
      ***********************
      ** *** ****
      ********* ** *****
      *** ****** *******
      **** *** **** *** *** ***
      ******** ** *****

      Customer Answer

      Date: 03/21/2024

      **********
      This was my direct response: 

      Please bill Medicaid as it covers three months back from the time we had Medicaid coverage. ******* Medicaid numbers are: **********

      At the time, we had **** ***** Complete Medicaid. Now, we have ******* Medicaid. The numbers stay the same no matter which Medicaid Insurance provider we have. 

      I have sent this bill to ** *******/Medicaid but that is as far as it has gone on my end. Maybe if you try, you can complete this transaction. 

      Thank you, 
      ****** * *******

    • Initial Complaint

      Date:03/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Revco has sent multiple invoices regarding debts they are attempting to collect on behalf of ***********. I have never received invoices from *********** and requested documentation from Revco to document this alleged debt. I've spoken to customer service and their response is "we will send but it will take time". This has been going on for at least 6 months.

      Business Response

      Date: 03/20/2024

      Thank you for forwarding the complaint filed by Ms. Renee ***** on March 13, 2024.

      Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
      regulations applicable to our business we are prohibited from confirming or discussing the details of any account
      that may be associated with Ms. ***** without her express authorization. We will reach out to Ms.
      ***** directly under separate cover to respond to her concerns at the address provided in her complaint.

      Ms. ***** may contact an account representative regarding her complaint by phone at ###-###-#### between the
      hours of 9am to 5pm Monday through Friday, or by mail at the below address:
      Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
      regulations applicable to our business we are prohibited from confirming or discussing the details of any account
      that may be associated with Ms. ***** without her express authorization. We will reach out to Ms.
      ***** directly under separate cover to respond to her concerns at the address provided in her complaint.


      Ms. ***** may contact an account representative regarding her complaint by phone at ###-###-#### between the
      hours of 9am to 5pm Monday through Friday, or by mail at the below address:


      ***** *********
      **** *** ******
      ********* ** *****


      **********
      ******** **********
      ************
      ***** ******** **********
      ** *** ****
      ********* ** *****
      ***********************

    • Initial Complaint

      Date:02/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received this text message from REVCO: Revco Solutions-Debt Collector. Ref#********** We recently tried to contact you.Call ###-###-#### or ****************. This is an attempt to collect a debt and any information obtained will be used for that purpose. Msg Data rates may apply. To optout txt STOP

      I have NEVER had an account with REVCO. I NEVER received a phone call or voicemail. I have NEVER received anything in the mail. I have NEVER received an email. And I have ZERO bills that are under my name that have gone to collections let alone this company in particular.

      Most importantly, since I’ve never had an account with REVCO, I did NOT consent to receiving text messages to receive communications from this company. Receiving a text message with a reference number to a debt that I have no idea what is - is absolutely inappropriate.

      Please remove whatever credit reporting you’re attempting to do on these fraudulent accusations.

      Business Response

      Date: 02/29/2024


      Thank you for forwarding the complaint filed by Mr. ********* ****** on February 22, 2024.

      Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
      regulations applicable to our business we are prohibited from confirming or discussing the details of any account
      that may be associated with Mr. ****** without his express authorization. We will reach out to Mr.
      ****** directly under separate cover to respond to his concerns at the address provided in his complaint.


      Mr. ****** may contact an account representative regarding her complaint by phone at ###-###-#### between the
      hours of 9am to 5pm Monday through Friday, or by mail at the below address:


      ***** *********
      **** *** ******
      ********* ** *****
      **********
      ******** **********
      ************
      ***** ******** **********
      ** *** ****
      ********* ** *****
      ***********************

    • Initial Complaint

      Date:02/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted the company regarding 2 accounts that was establish in my name fraudently.I gave no consent or permission for the accounts to be opened in my name.These accounts are fraud .Im requesting the reporting of this account on my name stop immediately..I have reported this to the local police and attached a copy of the filing.

      Business Response

      Date: 02/22/2024

      February 22, 2024

      ********* **********
      Better Business Bureau
      1169 Dublin Rd.
      Columbus, OH 43215


      Re: ***** *****
      Complaint Number ********


      Dear Ms. **********:


      Thank you for forwarding the complaint filed by Mr. ***** ***** on February 15, 2024.


      Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
      regulations applicable to our business we are prohibited from confirming or discussing the details of any account
      that may be associated with Mr. ***** without his express authorization. We will reach out to Mr.
      ***** directly under separate cover to respond to his concerns at the address provided in his complaint.


      Mr. ***** may contact an account representative regarding his complaint by phone at ###-###-#### between the
      hours of 9am to 5pm Monday through Friday, or by mail at the below address:
      Revco Solutions
      **** *** ******
      ********* ** *****


      Sincerely,
      Consumer Assistance
      ###-###-####
      Attn: Consumer Assistance
      ** *** ****
      ********* ** *****
      ***********************

    • Initial Complaint

      Date:01/23/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter dated January 15, 2024, from Revco Solutions, Inc. [Revco], informing me that Revco is "trying to collect a debt that [I] owed to *** ****** *** ******* [the ******]." As of 12/01/2021, Revco states I owed the ****** $1,135.95. Between 12/01/2021 and 01/15/2024, I was not charged interest nor fees, and "paid or was credited" $855.91. The total amount of the debt per Revco is now $280.04.

      On January 22, 2024, I contacted a representative at the Billing Department of the ******, and informed her of the debt-collection letter I received from Revco, including the date, Revco Solution's Reference No. and what Revco's states to be my account number from the ******, along with the breakdown of what Revco states I owed the ****** as of 12/01/2021, the amount paid or credited toward that amount, and the amount of the debt Revco states I currently owe.

      The representative informed me that based upon the ******'s records, I have no outstanding debt with the ******. She also informed me that the account number Revco provided in its January 15, 2024, letter is not an account number of mine with the ******. Last, she informed me she would pass along the information I provided from Revco's debt-collection letter to her superior.

      Thank you for your time and consideration.

      Sincerely,
      **** *********

      Business Response

      Date: 02/02/2024

      ***********************


      Thank you for forwarding the complaint filed by Mr. **** ********* on January 23, 2023.


      Upon receiving complaints, Revco Solutions immediately conducted an investigation. Due to federal laws and
      regulations applicable to our business we are prohibited from confirming or discussing the details of any account
      that may be associated with Mr. ********* without his express authorization. We will reach out to Mr.
      ********* directly under separate cover to respond to his concerns at the address we have on file.


      Mr. ********* may contact an account representative regarding her complaint by phone at ###-###-#### between
      the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
      ***** *********
      **** *** ******
      ********* ** *****

      Sincerely,
      Consumer Assistance
      ###-###-####

      ***** ******** **********
      ** *** ****
      ********* ** *****
      ***********************

      Customer Answer

      Date: 02/03/2024

      I accept the business's response to resolve this complaint.



      Regards,



      **** *********

      ******************************
      *******************
      Complaint Number ******** against Revco Solutions, Inc. ("Revco")
      *******************

      Attached is a JPG of the letter dated January 31, 2024, that I received from Revco.  I have decided to accept Revco's response.

      Thank you for your time and consideration.

      Sincerely,

      **** *********

       

    • Initial Complaint

      Date:01/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from this company stating I owe them a debt of $3223 . I have never signed any legal contract with this debt collector nor have I ever done any business with this debt collector . I am unsure why would they reach out to me trying to collect money, but I do not know this company . They have reported false information to my credit report and if this is not removed immediately I will file a law suit for reporting fraudulent information on my credit report . I have never worked with this company ever so I am not sure where they stole my information from . They are violating my consumer rights . Please assist

      Reference # **********

      Business Response

      Date: 01/25/2024

      *

      **** *** ***********

       

      Thank you for forwarding the complaint filed by Ms. ***** ******** on January 18, 2024.

      Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Ms. ******** without her express authorization. We will reach out to Ms. ******** directly under separate cover to respond to her concerns at the address provided in her complaint.

      Ms. ******** may contact an account representative regarding her complaint by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:

       

      ***** *********

      **** *** ******

      ********* ** *****

      Sincerely,

       Consumer Assistance

      ###-###-####

    • Initial Complaint

      Date:12/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the ER at Bronson Lakeview hospital on January 6th 2023. I added the bill for this visit to a payment plan that I already had with Bronson. Shortly after my visit I received a bill from Southwestern Michigan Emergency Service. I have never heard of this company and the bill had a Dr.’s name I did not recognize. I contacted Bronson and the assured me that the bill was taken care of. The bill I received had an Ohio P.O. Box as the address. This seemed strange so I ignored my this invoice. I then was contacted by Revco Solutions attempting to collect on a bill I do not owe. When I clicked on the link in the first text I received u was immediately given a malware warning. Do not owe this bill and I do not want this to affect my credit score in anyway.

      Business Response

      Date: 12/28/2023

      December 28, 2023

      ********* **********
      Better Business Bureau
      1169 Dublin Rd.
      Columbus, OH 43215


      Re: ***** *******
      Complaint Number ********


      Dear Ms. **********:


      Thank you for forwarding the complaint filed by Mr. ***** ******* on December 18, 2023.


      Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Mr. ******* without his express authorization. We will reach out to Mr. ******* directly under separate cover to respond to his concerns at the email address provided in his complaint and the mailing address we have on file.


      Mr. ******* may contact an account representative regarding his complaint by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:


      Revco Solutions
      **** *** ******
      ********* ** *****
      Sincerely,
      Consumer Assistance
      ###-###-####

      Attn: Consumer Assistance
      ** *** ****
      ********* ** *****
      ***********************

       

    • Initial Complaint

      Date:12/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice that I have a collection from REVCOSOLUTION on my credit report. It says it was opened on 06/02/2021 for $1,311.00 with account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.

      Business Response

      Date: 12/11/2023

      Dear Mr. *****:

      Please accept this response to the complaint filed against Revco on December 4, 2023, with the Better Business
      Bureau regarding the Account. The Account was placed with Revco by ***** *********** *** on June 2, 2021.

      In your BBB complaint, you state Revco is reporting an account to your credit report in which you are not unaware
      of or responsible for and you have no agreement with Revco. You further state Revco is violating your consumer
      rights under the FCRA and FDCPA and request your credit report be corrected.

      Upon receiving the BBB complaint, Revco immediately notified ***** *********** *** and conducted an
      investigation. Revco confirmed the Account is for emergency transport services provided to you on January 23,
      2021 from the address of ***** ***** ***** **** ********** ** ****** with the charges due in the amount of
      $1,311.00. Revco is contractually authorized to collect the Account on behalf of ***** *********** ***.

      On June 4, 2021, Revco mailed its initial validation notice to you to the address of ***** ***** ***** **** **********
      ** ***** and the same was not returned as undeliverable and therefore, presumed received. Additional letters were mailed to the same address on September 1, 2021, and October 31, 2021 and were not returned as undeliverable.

      To be clear, Revco has ceased all collections activity on the Account. On December 10, 2023, Revco requested
      the National Consumer Reporting Agency to remove the trade line on the Account previously furnished by Revco.
      You may contact an account representative regarding this account by phone at ###-###-#### between the hours of
      9am to 5pm Monday through Friday, or by mail at the below address:

      Revco Solutions
      **** *** ****
      ********* ** *****

      Sincerely,

      Consumer Assistance
      ###-###-####



      This is a communication from a debt collector.

    • Initial Complaint

      Date:11/15/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I settled a past due account with **** through Revco Solutions. Reference number Revco solutions is ***********. The payment of 596.52 was reported by Revco to ****. However **** stated they have yet to receive communication from Revco to mark the account settled/zero balance. **** continues to report a balance on the account to the credit agencies due to lack of documentation from Revco. Please report the settlement/zero balance to **** so this can be corrected asap on the credit agencies.

      Business Response

      Date: 11/22/2023

      *************
      Thank you for forwarding the complaint filed by Mr. ***** ********** on November 15, 2023.


      Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
      regulations applicable to our business we are prohibited from confirming or discussing the details of any account
      that may be associated with Mr. ********** without his express authorization. We will reach out to Mr.
      ********** directly under separate cover to respond to his concerns at the address provided in his complaint.


      Mr. ********** may contact an account representative regarding his complaint by phone at ###-###-#### between
      the hours of 9am to 5pm Monday through Friday, or by mail at the below address:


      Revco Solutions
      **** *** ******
      ********* ** *****


      Sincerely,
      Consumer Assistance
      ###-###-####

      Customer Answer

      Date: 11/29/2023

      I accept the business's response to resolve this complaint.


      Regards,



      ***** **********

    • Initial Complaint

      Date:10/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with USAA Savings Bank. I do not have a contract with REVCO SOLUTIONS and they did not provide me with the original contract requested. I demand this account and all information attached to it be removed from my credit report.

      Business Response

      Date: 12/08/2023

      December 8, 2023


      ********* **********
      Better Business Bureau
      1169 Dublin Rd.
      Columbus, OH 43215


      Re: ******* ******
      Complaint Number ********


      Dear Ms. **********:


      Thank you for forwarding the complaint filed by Ms. ******* ****** on December 01, 2023.


      Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
      regulations applicable to our business we are prohibited from confirming or discussing the details of any account
      that may be associated with Ms. ****** without her express authorization. We will reach out to Ms.
      ****** directly under separate cover to respond to her concerns at the address provided in her complaint.


      Ms. ****** may contact an account representative regarding her complaint by phone at ###-###-#### between the
      hours of 9am to 5pm Monday through Friday, or by mail at the below address:


      Revco Solutions
      **** *** ****
      ********* ** *****
      Sincerely,
      Consumer Assistance
      ###-###-####

      Customer Answer

      Date: 12/18/2023

      ****** <*************************>
      1:10 PM (34 minutes ago)
      to disputeresolution

      Hello this is ******* ****** requesting a reopening of my case complain ID # ********. I have a complaint with REVCO SOLUTIONS INC. where I sent them a letter by mail for a validation of debt letter and they have now sent a response through BBB saying that they would reach to me and resolve the issue. I waited for over a week for a response by mail, email, or phone and never received any response from the company. I think my case was closed due to me not responding with whether I was satisfied or not with the businesses response but I never received one so I was waiting to send my response. I would like to ask for my case to be reopened and my response is dissatisfied “due to not receiving any response by mail or phone by the business and I demand this debt is removed from my credit report.” 

      Kindly

      Customer Answer

      Date: 01/12/2024

      From: ****** <*************************>
      Date: Fri, Jan 12, 2024 at 1:53 PM
      Subject: Item Still on Credit Report
      To: <[email protected]>


      Hello this is in reference to my case #******** with REVCO SOLUTIONS. REVCO SOLUTIONS responded to my dispute about an $8000 collection from 2022 on my credit report that I am not responsible for and never was aware of. I have not signed any agreements with REVCO SOLUTIONS so they should not be reporting anything on my credit. I was finally told this would be removed but it is still on my report and I still have not heard anything back from them.

    Revco Solutions, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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