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Business Profile

Collections Agencies

Revco Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Revco Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Revco Solutions, Inc. has 41 locations, listed below.

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    Customer Complaints Summary

    • 86 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      We got a bill from Revco Solutions of 477.00 for an ER visit. I have Medicare and Medicaid. The bill should of been covered. Al;so we didn't receive a bill in that 4 years.

      Business Response

      Date: 11/01/2023

      Thank you for forwarding the complaint filed by Mr. ****** ****** on October 24, 2023.

      Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
      regulations applicable to our business we are prohibited from confirming or discussing the details of any account
      that may be associated with Mr. ****** without his express authorization. We will reach out to Mr.
      ****** directly under separate cover to respond to his concerns at the address provided in his complaint.

      Mr. ****** may contact an account representative regarding his complaint by phone at ###-###-#### between the
      hours of 9am to 5pm Monday through Friday, or by mail at the below address:

      ***** *********
      **** *** ******
      ********* ** *****

      Sincerely,

      Consumer Assistance
      ###-###-####

    • Initial Complaint

      Date:10/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      harassing me with constant calls throughout the day and night, never leaving any messages. i finally called them back to figure out their identity and they said it was over a $100 healthcare bill. they’ve already spent more than that, harassing me. this is an unethical company

      Business Response

      Date: 10/13/2023

      *****************
      Thank you for forwarding the complaint filed by Mr. **** **** on October 6, 2023.


      Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
      regulations applicable to our business we are prohibited from confirming or discussing the details of any account

      that may be associated with Mr. **** without his express authorization. We will reach out to Mr.
      **** directly under separate cover to respond to his concerns at the address provided in his complaint.


      Mr. **** may contact an account representative regarding his complaint by phone at ###-###-#### between the
      hours of 9am to 5pm Monday through Friday, or by mail at the below address:


      Revco Solutions
      ********************

      Customer Answer

      Date: 10/13/2023

      I accept the business's response to resolve this complaint.


      Regards,



      **** ****

    • Initial Complaint

      Date:10/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I just received this text message from REVCO:

      Revco Solutions-Debt Collector. Ref# *********** We recently tried to contact you.Call ************** or login ************************* This is an attempt to collect a debt and any information obtained will be used for that purpose. Msg Data rates may apply. To optout txt STOP


      I have NEVER had an account with REVCO. I NEVER received a phone call or voicemail. I have NEVER received anything in the mail. I have NEVER received an email. And I have ZERO bills.

      Most importantly, since I’ve never had an account with REVCO, I did NOT consent to receiving text messages to receive communications from this company.

      Receiving a text message with a reference number to a debt that I have no idea what is - is absolutely inappropriate.

      Please remove whatever credit reporting you’re attempting to do on these fraudulent accusations.

      Business Response

      Date: 10/11/2023

      ******************
      Thank you for forwarding the complaint filed by Ms. ******* ****** on October 4, 2023.
      Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Ms. ****** without her express authorization. We will reach out to Ms. ****** directly under separate cover to respond to her concerns at the email address provided in her complaint.
      Ms. ****** may contact an account representative regarding her complaint by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
      Revco Solutions
      **** *** ****
      ********* ** *****
      Sincerely,
      Consumer Assistance
      ###-###-####
      Attn: Consumer Assistance
      ** *** ****
      ********* ** *****
      ***********************

    • Initial Complaint

      Date:09/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Revco bought debt I had with another company. I set up a payment plan for an about we agreed upon. I had one more payment left before my account was compromised and I had to wait to get a new card and account. I informed them. Today I called to pay my last payment and they said that they would no longer honor the payment plan and that they would now set up a new arrangement for 50% of the total remaining balance of $1,300. I only had $223.90 left. Then they proceeded to say it was the rules of the company I previously had an account with when we all know you bought it from them.

      They are only trying to get more money from me. They’re complete scam artists.


      No where does it say that I can’t make the last payment. I paid everything up until the. And there was nothing I could do until I got my account open again.

      Business Response

      Date: 10/06/2023

      ***************
      Thank you for forwarding the complaint filed by Ms. ******** *********** on September 29, 2023
      Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
      regulations applicable to our business we are prohibited from confirming or discussing the details of any account
      that may be associated with Ms. *********** without her express authorization. We will reach out to Ms.
      *********** directly under separate cover to respond to her concerns at the address provided in her complaint.


      Ms. *********** may contact an account representative regarding her complaint by phone at ###-###-#### between
      the hours of 9am to 5pm Monday through Friday, or by mail at the below address:


      Revco Solutions
      **** *** ****
      ********* ** *****


      Sincerely,
      Consumer Assistance
      ###-###-####
      **** ******** **********
      ** *** ****
      ********* ** *****
      ***********************

    • Initial Complaint

      Date:09/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from Revco Solutions. They stated they received my account for collections from ******* for a total of $1008.00. The letter stated that If I pay a lumjp sum of $611.08 it would be accepted as full payment and the remaining balance would be wiped clean. I sent this amount of 611.08 and they did not honor the offer they made. They just sent me a letter requesting the rest of the payment of $394..78. They state that this balance still remains

      Business Response

      Date: 09/26/2023

      ****************
      Thank you for forwarding the complaint filed by Ms. ***** ****** on September 20, 2023


      Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
      regulations applicable to our business we are prohibited from confirming or discussing the details of any account
      that may be associated with Ms. ****** without her express authorization. We will reach out to Ms.
      ****** directly under separate cover to respond to her concerns at the address provided in her complaint.


      Ms. ****** may contact an account representative regarding her complaint by phone at ###-###-#### between the
      hours of 9am to 5pm Monday through Friday, or by mail at the below address:


      Revco Solutions
      **** *** ******
      ********* ** *****


      Sincerely,
      Consumer Assistance
      ###-###-####
      ***** ******** **********
      ** *** ****
      ********* ** *****
      ***********************

    • Initial Complaint

      Date:09/18/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with PG&E. I do NOT have a contract with REVCO SOLUTIONS. They did not provide me with the original contract as requested

      Business Response

      Date: 09/27/2023

      Thank you for forwarding the complaint filed by Ms. ********* ***** on September 20, 2023.
      Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account that may be associated with Ms. ***** without her express authorization. We will reach out to Ms.
      ***** directly under separate cover to respond to her concerns at the address provided in her complaint.
      Ms. ***** may contact an account representative regarding her complaint by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:

      Revco Solutions
      P.O. Box ******
      Columbus, OH 43216
      Sincerely,

      Consumer Assistance
      ###-###-####

      Customer Answer

      Date: 10/11/2023

      The consumer indicated by phone that the company resolved their complaint.

    • Initial Complaint

      Date:09/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Revco has begun an active campaign to try to get me to pay for a longstanding disputed charge. A fraudulent online charge of $2918.65 in September 2020 was disputed with **** ****** **** and they held firm it was not theft. I fought them for two years reporting it to ***** ******* police and sheriff's office, D.A.'s office, high up the chain at ****, credit bureaux and found out ultimately it was the result of a data breach of my credentials at Equifax .After 2 years **** sold the "bad debt" i.e. the disputed amount, to ** ******** ***, who in turn sold the debt to Revco Solutions. Then, **** did a turn-around and admitted the theft in writing in April 2023. I explained all this in a Dispute letter, with supporting documentation, to Revco who sent back a form letter saying they would reduce the $4752 (substantially inflated now because of LATE FEES and INTEREST accumulated on the $2918 over the TWO-plus years of disputing the charge) First off, how can you legally ask anyone to pay interest on a theft? This should have been resolved entirely with the admission by **** that this was a theft. But **** admitted the theft after they'd sold the debt. I've hooked in my District Attorneys office to this latest assault by Revco and obvious disinterst in looking into my case.

      Business Response

      Date: 09/19/2023

      Thank you for forwarding the complaint filed by Ms. ****** ****** on September 12, 2023.


      Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and regulations applicable to our business we are prohibited from confirming or discussing the details of any account
      that may be associated with Ms. ****** without her express authorization. We will reach out to Ms.****** directly under separate cover to respond to her concerns at the address provided in her complaint.


      Ms. ****** may contact an account representative regarding her complaint by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
      ***** *********
      **** *** ******
      ********* ** *****
      Sincerely,
      Consumer Assistance
      ###-###-####
      ***** ******** **********
      ** *** ****
      ********* ** *****
      ***********************

      Customer Answer

      Date: 10/09/2023


      I received a letter this morning saying that the case is closed due to my NOT responding
      and that is incorrect.  I had written that I was traveling until todays date and you acknowledged
      that and gave me that leeway.

      I have returned with a COVID like condition so I’m not in the headspace to deal with
      the issue, other than to tell you that REVCO investigated and
      ultimately decided that they didn’t want to handle the "bad debt” collection and gave the
      entire case back to USAA.

      You may hear from me, yet.

      Thank you for your assistance.

      Regards,

      ****** ******

    • Initial Complaint

      Date:08/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a phone call today, 8/31/2023 at 3:42pm from ###-###-####. The rep was reluctant to inform me what company she was working for and only did so after the four request. I asked that all documents that they had on file be mailed to me for review, to which the rep refused and stated that they will just call back at a later date.

      Business Response

      Date: 09/08/2023


      Thank you for forwarding the complaint filed by Mr. ***** ***** on August 31, 2023


      Upon receiving complaints, Revco Solutions immediately conducts an investigation. Due to federal laws and
      regulations applicable to our business we are prohibited from confirming or discussing the details of any account
      that may be associated with Mr. ***** without his express authorization. We will reach out to Mr.
      ***** directly under separate cover to respond to his concerns at the address provided in his complaint.


      Mr. ***** may contact an account representative regarding his complaint by phone at ###-###-#### between the
      hours of 9am to 5pm Monday through Friday, or by mail at the below address:


      Revco Solutions
      **** *** ******
      ********* ** *****
      Sincerely,
      Consumer Assistance
      ###-###-####
      ***** ******** **********
      ** *** ****
      ********* ** *****
      ***********************

      Customer Answer

      Date: 09/18/2023

      Good morning, to date I have yet to receive any information from the disputed company, either by mail (as requested) or by phone. 

      Are you able to open this claim back up? 

      Please and thank you,

      ***** *****
      ###-###-#### 

      Business Response

      Date: 09/26/2023

      Thank you for forwarding the rebuttal filed by Mr. ***** ***** on September 18, 2023

      Upon receiving rebuttal, Revco Solutions immediately reviewed the correspondence. Revco Solutions will send
      another copy of the resolutions letter, along with a copy of validation to Mr. ***** directly.

      Mr. ***** may contact an account representative regarding his complaint by phone at ###-###-#### between the
      hours of 9am to 5pm Monday through Friday, or by mail at the below address:


      Revco Solutions
      **** *** ******
      ********* ** *****


      Sincerely,
      Consumer Assistance
      ###-###-####
      ***** ******** **********
      ** *** ****
      ********* ** *****
      ***********************

      Customer Answer

      Date: 10/12/2023



      The letter from Revco was the same one they uploaded through the BBB website and the invoice didnt mention Revco at all, nor did they supply any other information regarding the invoice. 

      Sorry, I've already shred both the letters as they have already sent over the statement from Revco and the invoice they provided didn't mention them at all nor did Revco provide any normal documentation that a collection agency should. 

      Best, 

      ***** *****
      ###-###-#### 

    • Initial Complaint

      Date:08/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice of debt collection from this business. The letter informed me that I must respond within a certain time frame or they would assume I am agreeing that I am liable for the charges. I immediately responded with a debt validation request, as I do not Believe myself to be liable for this debt. Pursuant to the law, I requested a number of items to prove that the debt was mine, what the debt was for, and that they are authorized to collect this debt. They had 30 days from receipt of my debt validation request (which I mailed July 19th, 2023) to respond with all of those items. They did not respond to my request at all, and the time period has passed for them to do so. By law, they must stop all collections on this debt. However, yesterday I received in the mail another invoice. It says I still owe them money, despite their failure to provide any validating documentation. This company is not operating legally or ethically. This debt was not my responsibility in the first place, and Revco Solutions failure to provide any proof that it is just further proves that. They need to stop collection and remove any reporting from my credit report.

      Business Response

      Date: 09/06/2023

      **********************
      Please accept this response to the complaint we received with regards to Ms. ******* ******** on August 30, 2023,
      regarding Revco Solutions account number ********** (“the Account”). The Account was placed with Revco
      Solutions by ******** ********* on July 1, 2023.


      In Ms. ********** complaint, she states she received a notice from Revco Solutions regarding the Account and she
      requested validation of the debt on July 19, 2023. Ms. ******** further states Revco Solutions failed to provide her
      the requested information within thirty (30) days. Ms. ******** requests Revco Solutions cease all collection efforts
      and remove any reporting from her credit report.


      Upon receiving this complaint, Revco Solutions immediately notified ******** ********* and conducted an
      investigation. Revco Solutions confirmed the Account is for ********* ********* ******** provided to Ms.
      ********** minor child on September 28, 2022 from *** ****** ****** ** ******* ******* ********* for a total charge
      of $1,949.00. ******** ********* submitted the charges to ******* ******** and payment was denied leaving the
      balance of $1,949.00 as Ms. ********** responsibility. ******** ********* advised Revco Solutions their records
      show a hardship application provided to Ms. ******** was never returned for consideration.


      On July 6, 2023, Revco Solutions mailed its initial validation letter to Ms. ******** to the address listed in Ms.
      ********** complaint and the same was not returned as undeliverable and therefore presumed received. Revco
      Solutions mailed a second notice to Ms. ******** on August 17, 2023 to the same address. Revco Solutions has no
      record of receiving a request for validation from Ms. ********. Revco Solutions will send a copy of the obtained
      validation to Ms. ******** under separate cover.


      To be clear, Revco Solutions has ceased all collections activity towards the Account. Revco Solutions verified no
      reference to this account by Revco Solutions is on file with any of the National Consumer Reporting Agencies. Ms.
      ******** may contact an account representative regarding this account by phone at ###-###-#### between the hours
      of 9am to 5pm Monday through Friday, or by mail at the below address:


      Revco Solutions
      **** *** ******
      ********* ** *****


      Sincerely,
      Consumer Assistance
      ###-###-####
      Attn: Consumer Assistance
      ** *** ****
      ********* ** *****
      ***********************
      ** *** ****
      ********* ** *****
      ******* ********
      *** ***** *** ***
      ************ ** *****

      Customer Answer

      Date: 09/06/2023

      I find it very convenient the company claims they never received my validation request. I most certainly sent it August 19th to the address provided by Revco Solutions and the same wasn't returned undeliverable. By the company's own standards this means it can be assumed it was received. By law, they are required to provide me with the original contract between myself and the original company, with my wet signature, as well as a full breakdown of the charges, with 30 days of my validation request. They have yet to provide that, well over a month after my request. So they have to close out their collection. 



      Regards,



      ******* ********

    • Initial Complaint

      Date:07/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ********* *** *** ********* * do not have a contract with REVCO SOLUTIONS INC, they did not provide me with the original contract as I requested.

      Business Response

      Date: 07/21/2023

      *************
      Please accept this response to the complaint received from Mr. **** ******* on July 15,
      2023, regarding Revco Solutions (“Revco”) account number *********** (“the
      Account”). The Account was placed with Revco for collection by ********* *** ***
      ******** on November 25, 2022.


      Mr. ******* states in his complaint that he is not liable for the debt with ********* ***
      *** ********. He further states he does not have a contract with Revco Solutions and that
      Revco has not provided him with the original contract he requested.


      Revco Solutions takes consumer complaints very seriously. After receiving this complaint,
      Revco immediately ceased all collection activity, notified ********* *** *** ******** and
      conducted an investigated. On November 29, 2022, Revco mailed the initial validation
      notice to **** ******* at **** ****** **** ********** ** ****** the same was not
      returned as undeliverable and, therefore, presumed received. On March 26, 2023, Revco
      began reporting the account to the National Consumer Reporting Agencies (CRA’s). On
      July 17, 2023, Revco received an Automated Consumer Dispute Verification (“ACDV”)
      claiming the account was not Mr. *********’. Revco Solutions confirmed the Account was
      for residential utility services provided to the service address of **** ****** ****
      ********** ** ***** through December 31, 2018 with a past due balance in the amount
      of $1,892.20, there was a credit applied to the account of $233.95, leaving a balance of
      $1,684.96 due. Revco Solutions has no record of receiving a previous request for more
      information from Mr. *******. Revco will send a copy of the obtained validation to him
      under separate cover.


      On July 16, 2023, Revco submitted a request to the CRA’s to remove the trade line on the
      Account previously furnished by Revco. To be clear, Revco has ceased all further
      collection activity on this Account. He may contact an account representative regarding
      this account by phone at ###-###-#### between the hours of 9am to 5pm Monday through
      Friday, or by mail at the below address:
      Revco Solutions
      **** *** ****
      ***** ******** **********
      ** *** ****
      ********* ** *****
      ***********************
      ********* ** *****
      Sincerely,
      Revco Solutions
      Consumer Assistance

      Customer Answer

      Date: 07/24/2023

      The credit reporting agency has listed this item as  "VERIFIED AS ACCURATE AND UPDATED" and REVCO SOLUTIONS INC has failed to remove this item from my credit report especially Transunion. Please remove this item as stated in response.



      Regards,



      **** *******

    Revco Solutions, Inc. is NOT a BBB Accredited Business.

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