Complaints

This profile includes complaints for Revco Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Revco Solutions, Inc.

  250 E Broad St Ste 400 Columbus, OH 43215-3761

• 

  Revco Solutions, Inc.

  PO Box 69 Columbus, OH 43216

• 

  Revco Solutions, Inc.

  PO Box 1810 Columbus, OH 43216-1810

• 

  Revco Solutions, Inc.

  PO Box 2589 Columbus, OH 43216-2589

• 

  CBCS

  1155 Peachtree St NE Atlanta, GA 30309-7629

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a certified letter back on December 15 which I requested validation of debt and all I received was a bill

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Revco sent me a collections letter for a medical procedure bill that I had never seen prior to collections. I called Revco to inquire into the letter and captured the details regarding the bills. The sleep study doctor’s office did not bill my insurance properly. I have the insurance information to Revco to correct the bill and contacted the original billing office. Sept of 2021 I received another letter and I called back relayed the same info and was told they would resubmit. I received a letter in Dec 2021 and called and told they were still investigating. I did not hear back again until Feb of 2023. I am now being told I never called and that it is too late to resubmit to my insurance.

  Business Response

  Date: 02/20/2023

  Please accept this response to the complaint we received with regard to Mr. ***** ***** on  February 13, 2023 regarding Revco Solutions (“Revco”) account number 35-60367621 (“the  Account”). The Account was placed with Revco by ******* ***** (“*******”) on August 9,  2021.  

  Mr. ***** states in his complaint he contacted Revco to obtain additional details regarding a  collection letter he received from Revco for a medical procedure. Mr. ***** states his doctor did  not properly bill his insurance and he had previously discussed this with Revco in September 2021.  He states he did not hear from Revco again until February 2023 and that Revco had no record of  communicating with him. Mr. ***** requests his credit report be corrected and a billing adjustment  on the Account.  

  Revco takes consumer complaints very seriously. After receiving this complaint, Revco  immediately stopped all collection activity, notified ******* and conducted an investigation.  Revco confirmed the Account is for services rendered to Mr. ***** on March 2, 2021 for a total  charge of $997.70. The Account was billed to **** ***** *** ** ***** insurance provider and  adjustments/payments in the amount of $566.85 were applied, leaving the balance of $430.85  remaining.  

  In connection with its investigation, Revco reviewed its call records. Revco located three phone  calls on July 13, 2021, July 19, 2021 and July 27, 2021 with Mr. ***** regarding Revco Account  ************ That account was placed with Revco by ******* on July 6, 2021 for services  rendered to Mr. ***** on January 12, 2021. During those phone calls, Mr. ***** provided updated  insurance information to be billed. On October 6, 2021, Account *********** was closed and  returned to ******* showing insurance adjustments/payments were received. Revco has no record  of receiving any phone calls from Mr. ***** regarding account ***********.  

  To be clear, Revco has ceased all collection activity on the Account. Revco verified no reference  to the Account by Revco is on file with any of the National Consumer Reporting Agencies. Mr.***** may contact an account representative regarding the Account by phone at ###-###-####  between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:  

  ***** *********  
  
  **** *** ******  
  
  ********* ** *****  

  Sincerely,  

  Revco Solutions  

  Consumer Assistance  

  ################

   

  
  

  Customer Answer

  Date: 02/24/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid *** in full, but they claim that Revco has a claim for a debt against me. It is not on my credit report, I have never been notified, and I have a 0 balance with ***. They are preventing me from getting my vital medications. I do not have any accounts in collections, and I monitor it very closely. I want them to contact *** to clear up the mess they have made.

  Business Response

  Date: 02/17/2023

  Please accept this response to the complaint received from Ms. ******* ******* on February 10,
  2023 regarding Revco Solutions account number *********** (“the Account”). The Account was
  placed with Revco Solutions by *** ********* ****** (hereinafter “***”) on October 31, 2022.

  
  Ms. ******* states in her complaint she paid *** in full. She further states the balance with Revco
  is not on her credit report, she was not notified of the Account and that she has no balance due to
  ***.

  
  Revco Solutions takes consumer complaints very seriously. After receiving Ms. *******’s
  complaint, Revco Solutions immediately ceased all collection activity, notified *** of her
  complaint and conducted an investigation. On November 2, 2022, Revco mailed its initial
  validation notice to Ms. ******* to the address listed in her complaint and the same was not returned
  as undeliverable and therefore presumed received. Revco Solutions confirmed the Account is for
  the prescription ******* *** provided to Ms. ******* on May 23, 2022 for a total charge of
  $16,895.02. The Account was billed to her *** ******** insurance provider and
  adjustments/payments in the amount of $16,868.35 were applied, leaving the balance of $26.67
  remaining. Revco Solutions will mail a copy of the obtained validation to Ms. ******* under
  separate cover for her review.

  
  Ms. ******** may contact an account representative regarding the Account by phone at ############between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:

  
  ***** *********
  **** *** ******
  ********* ** *****

  
  Sincerely,
  Consumer Assistance
  ###-###-####

  
  Attn: Consumer Assistance
  ** *** ****
  ********* ** *****
  ***********************

  Customer Answer

  Date: 03/16/2023

  it was only paid in full because I was threatened that I would not be allowed to fill my medication I take for my auto immune disorders.  It was under pure duress because I need my medication 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call on 2/3/23 asking for my husband. I advised that he was not available but I was his spouse and asked if I could assist with something. They then asked if I was the other parent of my child which I confirmed I am.

  The agent then advised they were calling from Revco in an attempt to collect a debt. The agent advised that we owed over $400 and immediately tried to collect payment. I attempted to figure out who the original creditor was and she advised that $180 was for my son from ********** in 2018. I was able to confirm that he did see a provider on the date she advised. She advised that the remaining balance was for my husband from ********** ********.

  I advised he has never been to this hospital and asked for her to mail a statement of some sort so I could attempt to verify the debt. She attempted to confirm the address on file and I realized she provided my parent's address, not mine and my husband's. I asked her if the last name she had on file was ****** or ****** as my husband and father have the same first name and she seemed very confused. I asked her if the birthdate on file was 7/19/87 (as this is my husbands birthdate) and she advised that it was 11/4/62.

  I told her that this debt is my father's and I am not obligated to pay his medical bills. I think it was incredibly unprofessional that she attempted to collect on a debt without confirming any details about who she was collecting from or for. I made a payment for the debt she said was owed for my son, which I feel very unsure of now as I have been unable to confirm that debt with my son's doctors office.

  Business Response

  Date: 02/14/2023

  *************************
  
  Please accept this response to the complaint received from Mrs. ******** ****** on February 6, 2023  regarding Revco Solutions (“Revco”) account numbers ******** and ******** (“the Accounts”).  ********** placed the Accounts with ******* ******* ****** (“***”) for collections on September 7,  2018 for services provided to ******* *****. On April 27, 2022, *** and Revco merged, and Revco is  the surviving entity.  

  
  Mrs. ****** states in her complaint she spoke with a Revco agent on February 3, 2023 regarding the  Accounts for her son ******* ****** and during that call, she was informed of an account for her father.  Mrs. ****** further states she made a payment for the services provided to her son, but requests her  payment be canceled or refunded until she is able to verify the debt.

  
  Upon receiving this complaint, Revco immediately ceased all collection activity on the Accounts, notified  *********t and conducted an investigation. Revco confirmed the Accounts are for services provided to  ******* ****** on March 9, 2018 in the amounts of $153.00 and $31.60 totaling $184.60. On February  3, 2023, Revco attempted to reach *** ****** concerning the past due balance on the Accounts. The  Revco agent spoke with Mrs. ****** who acknowledged ******* ****** was her son.

  During the call,  the Revco agent inadvertently mentioned an associated account for a family member and immediately  disassociated that account from the Accounts of ******* ****** upon realizing her error. Mrs. ******  acknowledged that her son received the services and paid the full amount of $184.60 for the Accounts.  On February 13, 2023, Revco processed Mrs. ******** request to refund her payment in the amount of  $184.60 pending her further review. Revco Solutions will send a copy of validation to Mrs. ****** under  separate cover.  

  
  Revco strives to create a positive experience for all consumers it services and regrets any frustration this  may have caused. Revco will mail validation of the Accounts under separate cover to Mr. and Mrs. ******.  They may contact an account representative regarding the Accounts by phone at ###-###-#### between  the hours of 9am to 5pm Monday through Friday, or by mail at the below address:  

  Revco Solutions  
  **** *** ******  
  ********* ** *****  
  

  Sincerely,  
  This is a communication from a debt collector.  
  Consumer Assistance  ###-###-####
  

  
  

  Customer Answer

  Date: 02/15/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******** ******

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a medical bill from revco solutions and the amount is not adding up to my account information. I also called the physician office and gave the account number on my bill and they were unable to locate my account

  Business Response

  Date: 02/07/2023

  February 7, 2023  ********* **********  Better Business Bureau  1169 Dublin Rd.  Columbus, OH 43215  Re: ******* *********   Complaint Number 18956935  Dear Ms. **********:  Attn: Consumer Assistance  PO Box 1810  Columbus, OH 43216  [email protected] Please accept this response to the complaint received from Ms. ******* ********* on January 31,  2023 regarding Revco Solutions account number 35-94131151 (“the Account”). The Account was  placed with Revco Solutions by Elite Emergency Physicians (“EEP”) on January 23, 2023.  Ms. ********* states in her complaint she received a medical bill from Revco Solutions that does  not match her account information. Ms. ********* also states she contacted the physician’s office,  provided the account number on her bill and was advised they were unable to locate her account.  Ms. ********* requests no further contact by Revco Solutions.  Upon receiving this complaint, Revco Solutions immediately stopped all collection activity on the  Account, notified EEP and conducted an investigation. Revco Solutions confirmed the Account  is for emergency physician services rendered to Ms. ********* on September 20, 2022 for a total  charge of $760.00. The Account was billed to her Aetna insurance provider and  adjustments/payments in the amount of $583.00 were applied, leaving the balance of $177.00  remaining.  To be clear, Revco Solutions has ceased all collection activity on the Account. Ms. ********* may  contact an account representative regarding the Account by phone at ###-###-#### between the  hours of 9am to 5pm Monday through Friday, or by mail at the below address:  Revco Solutions  P.O. Box 163279  Columbus, OH 43216  Sincerely,  Consumer Assistance  ###-###-####  This is a communication from a debt collector. 

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail from this company that stated I owed *** ********* $1,331.77. They stated that they are a collection agency and that I owed *** ********* money. I never received a bill from *** so I decided to call them. I told them the account number attached to the letter (see attached letter) and they informed me that they do not have my name on file.
  
  A representative by the name of *** * from *** ********* stated that account number on Revco Solution Letter *******, belongs to a female and not me. *** then stated that I have no outstanding balances with *** and they do not even have my name on file. I called *** ********* multiple times in order to just confirm that I did not owe them any money. I was informed numerous times that they do not have any accounts registered to me and they do not even have my name in the system. Revco Solutions is trying to collect money from me that is not owed to *** *********. I do not have an account with *** ********* and I never purchased anything at *** *********. I never received a bill from *** ********* and I even called my health insurance provider. My provider never billed or called any prescriptions to *** *********. I spoke with a representative from REVCO Soltuions and they insisted I owed this money in which I do not.

  Business Response

  Date: 02/02/2023

  ***********
  Please accept this response to the complaint we received with regard to Mr. ******* ******** on
  January 26, 2023 regarding Revco Solutions account number *********** (“the Account”). The
  Account was placed with Revco Solutions by *** ********* on December 15, 2022. ***
  ********* acquired ** *********** last year.

  
  Mr. ******** states in his complaint he received a letter from Revco Solutions stating he owes a
  past due balance to *** ********* but that he never received a bill from ***. He further states he
  reached out to both *** ********* and his health insurance and confirmed he had no outstanding
  balance owed to *** *********. Mr. ******** requests no further contact by Revco Solutions.

  
  Revco Solutions takes consumer complaints very seriously. Upon receiving this complaint, Revco
  Solutions immediately stopped all collection activity on the Account, notified *** *********, and
  conducted an investigation. On December 17, 2022, Revco mailed its initial validation notice to
  Mr. ******** to the address listed on his complaint and the same was not returned as undeliverable.
  Revco Solutions confirmed the total balance of $1,331.77 is due on the Account for an injection of
  *******, administered to Mr. ******** on December 20, 2021 distributed by **** ************

  
  In connection with its investigation, Revco Solutions reviewed the call recording history on the
  Account. On January 10, 2023, Mr. ******** contacted Revco Solutions to discuss the Account.
  During this call, the Revco agent provided additional information to Mr. ******** concerning the
  drug name and original medical provider, ** ***********. Mr. ******** acknowledged receiving
  the injection and stated he would contact his health insurance to review the Account to ensure it
  was billed properly.

  
  On February 1, 2023, Revco Solutions closed and returned the account to *** *********. Mr.
  ******** may direct future account inquiries to *** *********, using reference number *******,
  at the following address: *** **** ********** ************ ** ******

  
  Sincerely,
  Consumer Assistance
  #############

  Customer Answer

  Date: 02/13/2023

  I am responding to complaint ID number ********.  I contacted *** ********* again for approximately the 10th time, in which they DO NOT HAVE AN ACCOUNT FOR ME.  The account number on the attached *** ********* letter that Revco Solutions provided (see attached) belongs to a female party which *** ********* will not release the data. I further contacted ***** ****** in where I had a procedure completed and obtained a copy of the procedural account document.  The balance is zero as I paid all necessary payments that my insurance carrier did not cover, which totaled $244.00 dollars.   I further contacted *** ********* a few days again in February 2023, in which a 3-way call was completed between myself, Revco Soltuions and a representative from *** *********.  Revco solutions stated on the phone that they do not have an account for me as of that date. 
  
  To this current date, Revco Solutions never provided ANY VALIDATED documentation from *** ********* or *** *********** showing a breakdown of what I have owed.  The letter they generated (please see attached), the account number does not belong to me and an amount of over $1,000 dollars cannot be confirmed by my health insurance provider, ***** ****** ********** ****** *******, *** ********* or ** ************  I contacted Revco Solutions and a rep told me that they would send the breakdown of information on how they obtained this outstanding balance. This information was never received after I sent them certified letters. 
  
  Revco Solutions NEVER provided any documentation from any parties involved dictating a precise breakdown of any money owed. The documentation they provided (see attached) is an account that is associated with an unknown female party.  Mr. ********* fails to acknowledge the inconsistencies such as the wrong account number, not providing the documentation that I was told I would receive, any contracts between myself and *** ***********, bills from ***** ******* *** ********* cannot validate any debt from my person.  Simply put, Revco Solutions cannot validate any claims they stated and the account(s) provided are not even attached to my name. This is very concerning as a Revco Solutions attempted to obtain funds from my person that cannot be validated by any agencies.
  

  Business Response

  Date: 02/20/2023

  **************

  Please accept this response to Mr. ******* ********’s BBB response received on February  13, 2023 regarding Revco Solutions account number *********** (“the Account”). The  Account was placed with Revco Solutions by *** ********* on December 15, 2022. ***  ********* acquired ** *********** last year.  

  Mr. ******** states in his response that he has been unable to verify the Account. Mr.  ******** further states Revco Solutions did not provide him with validation of the  Account as requested.  

  Upon receiving Mr. Weichand’s response, Revco Solutions immediately notified ***  ********** Revco Solutions was unable to obtain validation prior to the Account being  closed and returned to *** ********* on February 1, 2023.  

  ** **********’s reference number of ******* may have changed during *** *********’s  acquisition. Revco Solutions strives to create a positive experience for all consumers it  services and regrets any frustration this may have caused. Mr. ******** should direct  future account inquiries to *** *********, *** **** ********** ************ ** ******  

  Sincerely,  

  Consumer Assistance  

  ###############

  
  

  Customer Answer

  Date: 02/24/2023

  Again during the RECORDED conversation with Revco Solutions (According to the agent that the call was being recorded), the Revco agent stated she would send me the original paperwork received from  *** ********* in regards to non-payment, delinquent payment etc. This is the entire reason that Revco Solutions contacted me because they were notified out of the outstanding debt as stated in the letter. "We are trying to collect a debt that you owe to *** *********". This letter was never received, because I believe it is a lie, but again cannot provide proof, but Revco Solutions did not either. So you are trying to obtain the sum of $1,331.77 with absolutely ZERO proff.

  An account number of *******, does not exist for me, as this account number belongs to a female according to *** *********. A three way call was conducted with myself, *** ********* and a representative from Revco Soltuions a few weeks ago.  *** ********* again stated that they do not have anything for my name or the account number provided by Revco Soltuions on file.  

  I wrote a certified letter to Revco Solutions with **** tracking to ensure delivery before Jan 25th, 2023.  "We must stop collection on  any amount you dispute until we send you information that shows you owe debt".  The FDCPA requires that you provide validation of the debt as I specifically asked for it numerous times. No validation as to this date has been provided except a false account number, no validation of that amount by *** ********* or a copy of communications between Revco Solutions and *** *********. A total sum of $1,331.77 was documented by Revco Solutions with any validity as *** ********* also again stated an account number of ******* does NOT EXIST for myself and my name is not in there system in regards to any debt known. Again please provide documentation between original communication of the first notice that *** ********* contacted Revco Solutions informing them that a I ******* *. ******** had a debt with there company. Till this date Revco Solutions has failed to provide this documentation and further action should be taken.
  

  Regards,
  
  
  
  **** ********

• Initial Complaint

  Date:01/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive a payment notice from a company called CARECENTRIX claiming I ordered a device and that payment in the amount of $291.34 and insurance paid all except $29.13. When I called CARECENTRIX to inquire and get more information it was an automated response where you eventuality get disconnected. I do not have nor have I ever had a medical device so ignored as I thought it was bogus. Then I received a collection letter from Revco Solutions asking for the same $29.13. When I called to inquire they are not able to provide any additional information besides what is listed on the letter. Again - bogus as I do not have nor have I ever had a medical device.

  Business Response

  Date: 01/30/2023

  January 30, 2023  ********* **********  Better Business Bureau  1169 Dublin Rd.  Columbus, OH 43215  Re: ****** ******   Complaint Number 18876969  Dear Ms. **********:  Attn: Consumer Assistance  PO Box 1810  Columbus, OH 43216  [email protected] Please accept this response to the complaint received from Ms. ****** ****** on January  23, 2023 regarding Revco Solutions account number 35-82125537 (“the Account”). The  Account was placed with Revco Solutions by CareCentrix on January 9, 2023.  Ms. ****** states in her complaint she received a bill from CareCentrix with a balance of  $29.13 for a medical device that she did not order. She states she reached out to  Carecentrix but was not able to obtain additional information so she ignored the bill. Ms.  ****** further states she then received a collection letter from Revco Solutions regarding  the same Account.  Upon receiving this complaint, Revco Solutions immediately stopped collection activity on  the Account, notified CareCentrix and conducted an investigation. On January 17, 2023,  Revco Solutions mailed its initial validation notice to Ms. ****** to the address listed in  her complaint and the same was not returned as undeliverable. Revco Solutions has no  record of speaking with Ms. ****** regarding the Account. Revco Solutions confirmed  the Account is for a type of wrist hand finger support brace provided to Ms. ****** on  May 26, 2022 for a total charge of $291.34. The Account was billed to her Horizon Blue  Cross Blue Shield insurance provider and adjustments/payments in the amount of $262.21  were applied, leaving the balance of $29.13 remaining. Revco Solutions will send a copy  of the obtained validation to Ms. ****** under separate cover.  Ms. ****** may contact an account representative regarding the Account by phone at  ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the  below address:  Revco Solutions  P.O. Box 163279  Columbus, OH 43216  Sincerely,  Consumer Assistance  ###-###-#### This is a communication from a debt collector.  

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill in fact a late notice for a bill for a product which I never ordered or received from a company that I had never heard of that is fifth and glam. I contacted Revco they supposedly generated a incident report this is about two months ago and today on January 17 I received a notice that says that I still owe the $153.60 that was charged which is a $95 charge and then numerous monthly late fees that were attached despite my contention that I never ordered anything from this company.
  
  Fifth and glam is a company that apparently allows you to order things and then pay later. I believe that this is a scam where they’re trying to collect money for products that were never delivered.
  
  I intend to file a police report and I also intend to have my attorney write a letter to the company to cease-and-desist.
  
  Again I don’t use cosmetics or whatever it is that they sell I would never order from that company online I did not order from that company online I received no goods in exchange for this $153.60 charge
  
  I am going to send a cashiers check from my bank because I don’t want my credit negatively impacted but I am also intending to make sure that my attorney contacts them To avoid any further harassment

  Business Response

  Date: 01/25/2023

  January 25, 2023  
  

  Please accept this response to the complaint we received with regard to *** ********* on January 18, 2023  regarding Revco Solutions (“Revco”) account number *********** (“the Account”). The Account was  placed with Revco by Fifth and Glam on November 25, 2022. Fifth and Glam is retailer that provides  credit to consumers to purchase beauty products on-line and via its mail order catalog business.  
  *** ********* states that she received a bill for a product she did not order or receive, and she has never  heard of the company. *** ********* believes this is a scam, intends to file a police report and have her  attorney send a cease and desist notice to the company. *** ********* further states she is concerned about  how this might impact her credit.  
  Revco takes consumer complaints very seriously. Upon receiving this complaint, Revco immediately  stopped all collection activity on the Account, notified Fifth and Glam, and conducted an investigation.  Revco mailed its initial validation notice to *** ********* on November 29, 2022 to the address listed on  her complaint and the same was not returned as undeliverable. On December 19, 2022, Revco received  notice from *** ********* that she disputed the debt was hers and she had not heard of this company. In  response to her dispute, Revco obtained validation of the Account and mailed the same to *** *********  on January 11, 2023.  
  In connection with its investigation of this complaint, Revco confirmed the Account is for an online  catalog purchase of CK One cologne by Calvin Klein in the amount of $70.00 plus taxes of $7.26 and  shipping and handling charges of $17.99 totaling $95.25, invoiced and shipped on May 19, 2022 to the  address referenced in *** *********’ complaint. Late fees and finance charges were applied monthly  from June 24, 2022 through November 14, 2022 increasing the balance to $153.60 due on the Account.  
  Revco verified no reference to the Account by Revco is on file with any of the National Consumer  Reporting Agencies. To be clear, Revco has ceased all collection activity on the Account. *** *********  may contact an account representative regarding the Account by phone at ************ between the hours  of 9am to 5pm Monday through Friday, or by mail at the following address: Revco Solutions, **** *** ***** ********* ** *****  
  Sincerely,  
  Consumer Assistance  
  ***********
  This is a communication from a debt collector.  
  

  
  

• Initial Complaint

  Date:01/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call from a woman stating the call was being recorded and then went on to tell me I owed McLaren Hospital $800 and that I needed to pay the debt. I ask for them to mail me the hospital bills because I knew I had not been hospitalized since before the COVID pandemic, and it was not at a McLaren hospital. The woman then asked to verify my address, said the bill would be mailed out and the call ended.
  
  Today, I received some form of notice/statement/bill which only provides their in-house account information, NOT the hospital bill I requested. The below information is from this communication.
  
  Revco Solutions Reference #: ***********
  
  First line item
  Creditor Name: McLaren Hospital
  Creditor Account: *********62387
  Service Date: 05/17/2022
  Balance: $41.19
  
  Second line item
  Creditor Name: McLaren Hospital
  Creditor Account: **************
  Service Date: 05/25/2022
  Balance: $766.42
  
  The communication goes on to say they are authorized to offer me a 25% discount leaving a balance owed in the amount of $605.71 if I pay that reduced amount in full using the coupon below.
  
  I have full medical insurance. If this is a legitimate claim, you would think the hospital would have billed them, not sold the account to a debt agency. Yet, this is the first time I am hearing about this so-called hospital bill.
  
  I am requesting Revco provide authentic documentation from the hospital, itemizing what the charges are claimed to be for, when services were rendered and all documents showing my signature stating I was accepting legal responsibility for these fees/charges. They are permitted to communicate with me via USPS only. I request they remove my phone number from their call list(s) and refrain from calling me again.

  Business Response

  Date: 01/16/2023

   January 16, 2023  ********* **********  Better Business Bureau  1169 Dublin Rd.  Columbus, OH 43215  Re: Client **********   Complaint Number 18702934  Dear Ms. **********:  Attn: Consumer Assistance  PO Box 1810  Columbus, OH 43216  *********************** Please accept this response to the complaint received from Mr. Client ********** on  January 9, 2023 regarding Revco Solutions account numbers *********** and *** ******** (“the Accounts”). The Accounts were placed with Revco Solutions by McLaren  on October 3, 2022 and October 25, 2022 respectively.  Mr. ********** states in his complaint that he has medical insurance that should be billed  for services. Mr. ********** requests Revco Solutions no longer make phone calls to  communicate with him and validation be provided for the Accounts.  Upon receiving this complaint, Revco Solutions immediately stopped collection activity on  the Accounts, notified McLaren and conducted an investigation. Revco Solutions  confirmed Account *********** is for services McLaren provided to Mr. ********** on  May 17, 2022, for the total charge of $217.10. This Account was billed to United  Healthcare insurance provider and there were adjustments/payments in the amount of  $175.91, leaving the balance of $41.19 remaining. Revco Solutions also confirmed  Account 35-79747980 is for services McLaren provided to Mr. ********** on May 25,  2022, for the total charge of $1,569.10. This Account was billed to United Healthcare  insurance provider and there were adjustments/payments in the amount of $802.68,  leaving the balance of $766.42 remaining. Revco Solutions will send Mr. ********** a  copy of validation under separate cover.  Revco Solutions does not buy or sell debt and works on behalf of McLaren to assist with  debt collections. Revco Solutions immediately stopped all phone calls from being made  on the Accounts. We have blocked the phone number ###-###-####; this will prevent  Revco Solutions from making any calls to this number in the future.  Mr. ********** may contact an account representative regarding this account by phone at  ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the  following address: Revco Solutions P.O. Box 163279 Columbus, OH 43216.  Sincerely,  Consumer Assistance  ###-###-#### This is a communication from a debt collector.  

• Initial Complaint

  Date:12/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had applied for a job which included a credit background check, it was brought to my attention that i had an
  outstanding balance of $3100 plus with Revco Solutions **** utility co in Milford, CT. I called  ** and they explained that my account was in collections and i would have to contact Revco and settle the account with them. They gave me the phone and account number (###-###-####, #**************). I contacted them to dispute the amount of the bill, let me be clear i do owe a substantial amount. My dispute of the charge that i was getting assistance with my light and gas every year (I was on section 8) and my income would not allow me to afford to
  rent and pay utilities without assistance, when covid had hit, the agencies that would provide assistance were not taking applications and were doing remote, and for whatever other reasons, i didn't get a call back from the agency (**** ** *********** *** I even reached out to them recently on the advice of Revco, and still no response back yet (i contacted both Revco and **** about four weeks ago). The customer service rep at Revco kept telling me i cannot dispute the charge, my reason wasn't valid enough. I told her i wanted to dispute it anyway, She said she would put in dispute and ** would contact me within 5-10 days. It's been a month and haven't heard anything. I doubt if my dispute was put in. She was so adamant about me wasting my time putting in a dispute, that it wouldn't do any good, and that I would be wasting my time. Besides her negative attitude, i would like to resolve this issue as soon as possible.

  Business Response

  Date: 12/28/2022

  ******************

  Please accept this response to the complaint received from Mr. ****** ******* on  December 22, 2022 regarding Revco Solutions account number *********** (“the  Account”). The Account was placed with Revco Solutions by ****** ************ *******  on January 28 2021.  

  Mr. ******* states in his complaint that he received section 8 assistance and could not  apply for further assistance with his utility bills. Mr. ******* states he spoke to a Revco  agent who had advised him against disputing and he is concerned if the account was  disputed at all. Mr. ******* requests Revco Solutions remove any credit file submitted to  his credit report.  

   

  Upon receiving this complaint, Revco Solutions immediately stopped collection activity on  the Account, notified ****** ************ ******* and conducted an investigation. Revco  Solutions confirmed this Account is for services rendered to the address of *** *******  *** *** *********** ** ***** and last received a payment on October 18, 2019.  

   

  In connections with its investigation, Revco Solutions reviewed the call history for the  Account. On November 25, 2022, Revco’s agent received a call from Mr. *******. During  this call, Mr. ******* advised our agent that he is willing to pay towards the account, but  wants to dispute the total balance. Our Revco agent advised Mr. ******* that it would  help to also contact the agency he was attempting to get assistance from, to see when or  if they would be able to provide assistance. Revco Solutions then processed a dispute  towards the account to obtain validation from ****** ************ ******* and provide  such to Mr. *******. On December 21, 2022, Revco Solutions mailed the requested  validation to Mr. *******s address referenced in his complaint.  

   

  On December 25, 2022, Revco Solutions requested the National Consumer Reporting  Agency to remove the trade line on the Account previously furnished by Revco Solutions. 

   

  To be clear, Revco Solutions has ceased all collection activity on the Account. Mr. *******  may contact an account representative regarding this Account by phone at ###-###-####  between the hours of 9am to 5pm Monday through Friday, or by mail at the following  address: Revco Solutions **** *** ****** ********* ** *****  

  Sincerely,  

  This is a communication from a debt collector.  

  Consumer Assistance  ###-###-####

  
  

  Customer Answer

  Date: 12/28/2022

  They haven't looked into the account previously which i was given assistance with utilities, i am a disabled veteran on section 8, who was getting assistance every year until covid, i reached out to the agency that Revco Solutions gave to me to see if they could help with my situation, and as usual no response, they haven't worked in office, only remotely, and i did not get a call back once i left voicemail message. I wouldn't have got a response if not for the BBB. Also, no longer reside in CT. Moved twice since leaving the previous address, now live in Maine, so any outstanding bills were not forwarded to my addresses. I would like this removed from my credit report until we can come to a mutual resolution please.

  
  
  
  Regards,
  
  
  
  ****** *******