Reviews

This profile includes reviews for Comenity Capital Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Comenity Capital Bank has 136 locations, listed below.

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  Comenity Capital Bank

  3095 Loyalty Cir., Building A Columbus, OH 43219-3673

  
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  Comenity Capital Bank

  PO Box 5138 Luthvle Timon, MD 21094-5138

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  Alliance Data

  PO Box 869 Milford, OH 45150-0869

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  Alliance Data

  PO Box 349 Milford, OH 45150-0349

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  Alliance Data

  PO Box 370 Milford, OH 45150-0370

Review Details

• Review fromkelly f

  Date: 10/06/2022

  1 star
  Comenity Capital Bank switched to *************** for my BJs Master Card. I no longer have access to my account transactions only to make payment. This is the second time I have called with an hour on the phone each time with no resolve and only to be told "Oh, many of our customers are having the same problem." I asked to speak with a supervisor, tech support, and even legal and "I'm sorry I don't not have that information." When an email reset is sent the website I can not log into remains as Comenity. Someone needs to investigate what is going on here and have this so called financial institution held to an acceptable standard.

• Review fromGabby D

  Date: 10/05/2022

  1 star
  I have had the worst experience with this bank. I have a smile generation credit card that I opened up to pay off a dental procedure. I paid off my balance within the promotional period to get interest free payments. Once my balance was paid in full I received a new payment with the interest accrued because "I didn't pay off my balance fully". So when I called they told me it was a glitch in their system and it would be resolved and they'd refund me my money of the new statement balance. Fast forward and its been 2 months and they have charged me twice and all I get from a customer service agent is an automated message. They overcharged me by $132 and still say I have a balance with them. Their customer service is horrible and they don't help at all. I wouldn't recommend this company to literally anyone ever.

• Review fromFrancisca S

  Date: 10/04/2022

  1 star
  Opened credit card with them around June, called to update mailing address was told to wait 7- 10 business days still no card, called again another **** day wait, finally got bill and card was charged late fee. Call to ask about late and inform them i just got my card, was told I would not have to worry about the fee and it'll be removed. On 10/3/22 try to use card in store card was denied, called and was told I need to pay late fees of $66 to the use card. They told me that I was not eligible to have the fees removed. Call the stores customer service to complain about their ********************** card banking found out they updated system in May issues of them not able to remove late fees. So cstomers are expected to pay for their mistakes

• Review fromSheniquia S

  Date: 10/02/2022

  1 star
  Someone stole my credit card information and bought something online Ive been calling for months and they keep saying they were straightened out and they never do my bill is now $192 they keep saying they would take care of it but they never do Ive called and called and called nobody has taken any steps to clear it up I am looking into getting a lawyer for the fraudulent charges because I dont want it to count against my credit and theyre not doing anything on there end

• Review fromAlayna G

  Date: 09/27/2022

  1 star
  Because someone from conmenity bank messed up I cant get a card reissued without extra steps. I was told two weeks ago it would be reissued and now today this is what I get.

• Review fromPatricia G

  Date: 09/26/2022

  1 star
  Has not updated my credit report since July even though I'm carrying a zero balance on both accounts. Called they claim the would submi immediately but 3 weeks later they still haven't done it. Frustrating

• Review fromTony L

  Date: 09/20/2022

  1 star
  Don't give them your money. They will take it and give you nothing but problems. Worst customer service ever. Opened a joint CD and they refuse to add my wife as a joint owner on the account and will not tell me why. Just received a letter stating "rejected do not respond to the email". Called several times to a call center that just goes by script responses and knows nothing about the bank. Now they want to charge me $4,000 to close the account because they will not add my wife. DO NOT OPEN AN ACCOUNT WITH THIS COMPANY.

• Review fromNicholas Z

  Date: 09/17/2022

  5 stars
  I have used Comenity since 2019 for CD's and high yield savings and prefer it over all the other banks I've dealt with. They have consistently had higher rates than the competition, especially now as rates are rising and some other banks are lagging. I have been moving my CD's to this bank as they mature at other banks. I have worked with their customer service, both over the phone and via their messaging system on their web site, and no complaints.

• Review fromLaura S.

  Date: 09/08/2022

  1 star
  DO NOT SIGN UP FOR ZERO INTEREST FOR ONE YEAR PROMO.NEVER SIGN UP for COMENITY BANK ACCOUNT. THEY ARE FRAUDULENT!!!The only reason I signed up for Big Lots credit card was the promotion for interest free for one year if paid in full. I have been charged interest every month. Comenity Bank is fraudulent and should not be in business. I am disgusted how this business can steal from hardworking people and the only thing we can do is leave a complaint on BBB.

• Review fromKaren R

  Date: 09/06/2022

  1 star
  Trying to help my aunt with her Comenity Smile Generation bill. Weve paid the monthly bill in time on several occasions but they keep adding interest and a $40 late fee each month. She quit going because its way more expensive than they lead her to believe. You cannot speak to anyone by phone because the customer service number on the statement is answered by a recording telling you you are eligible for a FREE medical alert necklace. Wow! Just another part of the scam. BEWARE COMENITY BANK AND SMILE GENERATION. Read reviews! Wish my aunt had checked the reviews on this before she got signed up.