Reviews

This profile includes reviews for Comenity Capital Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Comenity Capital Bank has 136 locations, listed below.

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  Comenity Capital Bank

  3095 Loyalty Cir., Building A Columbus, OH 43219-3673

  
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  Comenity Capital Bank

  PO Box 183003 Columbus, OH 43218-3003

  
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  Alliance Data

  PO Box 699 Milford, OH 45150-0699

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  Alliance Data

  PO Box 580 Milford, OH 45150-0580

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  Comenity Capital Bank

  PO Box 84073 Columbus, GA 31908-4073

Review Details

• Review fromjohn c

  Date: 11/19/2024

  1 star
  ************** is harming their loyal clients on purpose.... it is 100 percent wrong and i will try to notify every agency to see how to stop them i have a credit card with them for 13 years .... i use it and pay it off over and over but since i did not use the card within 12 months with no warning at all..no email...no text...no letter no phone call they just closed the card ....how can this happen i have a 825 credit score and great 13 years past with all banks and now i lost 28 points on my credit score the card has a ****** credit limit plus it is listed as closed card by bank as if i was not paying for it i would love to use the card but they charge **************************************************************** personally and now i have to re apply to replace a card i had for *********************************************** this case..... this is not ******.... no bank should have the power to ruin a persons financial life when i contacted them they say it is not open to discuss...i have been blocked i am willing to go to court in person at my own expense to rectify this offense

• Review fromMaria K

  Date: 11/18/2024

  1 star
  Comenity Bank Credit Cards are crooks - they will charge you hidden fees and once you figure it out, they will only credit back one month of $2.99. BEWARE of NEW FEES that appear on your account!! I am getting rid of ALL my Comenity Bank cards - Definitely not worth saving 5% at my favorite stores to fund these crooks. Mr. ***** ******** - please FIX YOUR COMPANY

• Review fromSUZANNA S

  Date: 11/17/2024

  1 star
  Comenity ************ Patient is the worst financial company I have ever experienced in my lifetime. I am a Senior Citizens. This company does not post your payment timely even when I sent it Priority Mail. For over 3 weeks it was not posted timely. Every month after the due date the payment is posted to reflect a late *********** was charged $40 late fee. No employee can ever tell me anything about the mail instead direct you write a letter. I did this & question demand the late fee be removed from my account. ********************** Patient refused to do this. I closed out my ************************** am paying them out. This organization will ruin your credit intentionally. I discovered I had to just keep sending in the payment no matter what. The employee says pay online and there is a $18 fee for this. I asked what is wrong with the mail? And why are you holding the mail for nearly a month. I told them I get it is a business deal to FRAUD ALL YOU CAN TO GET ALL THE MONEY YOU CAN BY FRAUDING YOUR CUSTOMERS. I NEVER WILL RECOMMEND THIS COMPANY TO ANYONE. NEVER GET CREDIT FROM THIS COMPANY PERIOD.

• Review fromJessica M

  Date: 11/17/2024

  1 star
  This company should be shut down. Theyre harassing me constantly for money I dont owe them. Ive paid them off three times and somehow they still have a balance for me. They call me AT LEAST ***** times a day off of different numbers, so blocking isnt an option. EVERY. SINGLE. DAY!!!

• Review fromGenc K

  Date: 11/16/2024

  1 star
  Worst shittiest moronic bank! Had three different store cards and put them on automatic payment. The bank took the payments late and charged me late fees and interest. They also employee half of ***** that speak little to no English! I closed all three cards and will alert everyone I know to watch out for these thieves!

• Review fromLarry P

  Date: 11/14/2024

  1 star
  Speaking to the Comenity ************************************* is like talking to a machine. No empathy or attempt to resolve a customer concern. Our on-time payment was ************************ to the wrong account, resulting in a late fee. We called to request the fee be removed since we made the payment by phone as soon as we discovered the error. They offered a token fee adjustment of $15 but refused to address the majority of the charge. We have additional accounts with Comenity through other merchants but now plan to close them all and let the merchants know that Comenity is the reason - and why those merchants are losing our business.

• Review fromedgar p

  Date: 11/12/2024

  1 star
  me estan cobrandon algo que yo no hice por favor ayudenme me a costado mucho hacer un buen recor crediticio yo no hice un tramite de tarjeta de credito con ellos

• Review fromandria r

  Date: 11/09/2024

  1 star
  They are very deceitful ,Never use them. I went to a dentist over two years ago. My bill was $5000 and the dentist said if I paid 169 a month it would be paid off by that credit card sure enough I did so but the credit card told me that in September, if I didnt pay the remainder of the bill and not just the mandatory payment every month that my interest rate would go up 28.9%, they raised my bill from 2400 and added another 2400. I believe thats half the amount not ***** they are lying to me and will not give me a direct answer. Do not use.

• Review fromLori A

  Date: 11/05/2024

  1 star
  Zero stars. Horrible business practice. Scammers. Do not get this card!!

• Review fromJamie M

  Date: 11/04/2024

  1 star
  I received a letter after applying for a ************** Credit Card .... they asked for email copies mail im copies of every one of these.... my driver's license, (both front and back) my social security card, (both front and back) and proof of residency. Seems very odd... I would not trust Comenity Bank. I have never been asked for this type of information before, after applying for a card. Also, I've never had a problem with credit card approval... but now this??? Seems like fraud... not to mention the email address is @******************. Not Comenity. If this is legit, businesses who are using Comenity as a creditor are loosing lots of possible cc customers.