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Business Profile

Lingerie

Victoria's Secret

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lingerie.

Reviews

This profile includes reviews for Victoria's Secret's headquarters and its corporate-owned locations. To view all corporate locations, see

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Victoria's Secret has 118 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 52 Customer Reviews

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    Review Details

    • Amber c

      Date: 09/08/2024

      Amber c

      Date: 09/08/2024

      In store experience was horrible. They refused to honor 2 different posted promotions that were very clearly posted in store. When I asked the manager about it she was extremly rude. The costumer service was absolutely horrible will definitely not be returning.

      Victoria's Secret

      Date: 09/09/2024

      We've reached out to the customer ************************ to understand and resolve. 

    • deborah s

      Date: 07/10/2024

      deborah s

      Date: 07/10/2024

      There was a time, not too long ago, when Victoria's Secret knew how to use a tape measure. I know, because I have a bra that I bought a number of years ago. And a tape measure.
      The 36 represents inches.
      The new bra I bought says its a 36 on the label but it measures 27 inches.
      I know because I do own a tape measure.
      To add insult to injury, the website does not allow me to log into my account where I could have left this review. But I do have a car and can drive to my nearest VS where I will make my opinion known.

      Victoria's Secret

      Date: 07/15/2024

      We've reached out to the customer directly to understand and resolve. 

    • Anna Miriam C

      Date: 06/21/2024

      Anna Miriam C

      Date: 06/21/2024

      On 2020 Victoria secret credit card sold there account to *** ******* ********** ***** I PAID *** ******* ********** ***** ON 10/2021 seen then I been trying to have this account DELETED from all 3 major credit Bureaus but I haven’t been successful because VICTORIA SECRET keep reporting write off charges off account this account BY LAW stop been ******** ****/VICTORIA SECRET ON 2/2020 the day they sold the account. I have obtain a RELEASE letter from *** ****** ********** ***** ********* number 15 LLC STARING THOSE FOR IN DISCHARGE, **** ******** OF ALL CLAIMS DEMAND DAMAGE CAUSE LOSS EXPENSES, AND COMPENSATION TO THE DATE, THEREFORE. But because ******** **** / Victoria Secret keep reporting this account as WRITE OFF I can’t have it DELETED FROM MY ACCOUNT AND THIS ACCOUNT IS HURTING MY ABILITY TO GET A HOME AND A LOW interest. I need this account to get DELETED FROM ALL 3 BUREAUS AS IT WAS PAIN IN FULL TO THE CORECT COMPANY ON 2021

      Victoria's Secret

      Date: 07/05/2024

      We've reached out to the customer directly to understand and resolve. 

    • Nicole B

      Date: 05/08/2024

      Nicole B

      Date: 05/08/2024

      Since March 26, 2006, I've been a loyal customer of Victoria's Secret. However, I encountered an issue with my most recent order, placed online on May 1, 2024. Upon receiving my shipment on Sunday, May 5, 2024, I discovered that one item was missing. I immediately contacted Victoria's Secret via chat, but the representative I spoke with was not apologetic about the missing item. After being placed on hold, I was informed that the item was out of stock and couldn't be sent to me. I then inquired why I wasn't notified of this before my shipment was sent out, but received no response. When I asked about my options, the representative offered either a refund or the option to purchase a replacement product with waived shipping fees. However, when I asked about the replacement product, as it appeared there were none in stock, I received no response. Throughout the conversation, the representative never apologized for the missing item in my shipment, which I found unprofessional. It made me wonder if they were hoping I wouldn't notice the missing item among the 17 items I purchased. I am baffled by the lack of concern for customer care demonstrated by such a large company. Therefore, I have decided to file this complaint.

      Victoria's Secret

      Date: 05/09/2024

      We've reached out to the customer directly to understand and resolve. 

    • Melody87

      Date: 04/17/2024

      Melody87

      Date: 04/17/2024

      Returns process is horrible. I contacted customer service today to check the status of my return since it's been a month since I've returned my items and they basically gave me no info except they have not received the items. Just to wait 14-21 business days. Ummm, today is business day 23, so I asked when they consider a package lost and she said 'wait 14-21 business days.' K. So I asked again, when do you consider a package lost, because it shouldn't take a package a month to get from Texas to Ohio. For the THIRD time she said the 14 day thing.
      I used my VS card so I could use my coupon and get free shipping and told her I was tired of paying for items I didn't have anymore; she was basically like, eh. I know I can get my money back if I end up with a credit on my credit card, but it's the principle.
      Moral of the story, don't buy stuff you don't know you're going to keep, return things to the store, or use FedEx/UPS. Cuz obviously neither the USPS nor VS can be trusted with returns, lol.

      Victoria's Secret

      Date: 04/19/2024

      We've reached out to the customer directly to understand and resolve. 

    • Florence B

      Date: 04/02/2024

      Florence B

      Date: 04/02/2024

      Bought an item from the store. Cashier asked a lot of questions I wasn't comfortable answering. Received a letter in the mail a week later from a bank saying they couldn't issue me a Victoria Secret Master card without more information. I neither asked for or wanted a credit card form them. Either this was an over zealous employee or just plain fraud in trying to get a card in my name. Either way it is wrong and I am now concerned.

      Victoria's Secret

      Date: 04/11/2024

      We've reached out to the customer directly to understand and resolve. 

    • Jeannette M

      Date: 04/01/2024

      Jeannette M

      Date: 04/01/2024

      Zero stars, I currently dont have access to my bank accounts due to people hacking into government websites I have used. Now, i dont have a phone to call and make a payment and i will be turned into collections because i cant make a payment and no phone to call, plus i misplaced my VS credit card. I have tried to make contact with this company through their website, social media messaging and all they can tell me is call, call, and call.

      Victoria's Secret

      Date: 04/11/2024

      We've reached out to the customer directly to understand and resolve. 

    • Mare S.

      Date: 03/17/2024

      Mare S.

      Date: 03/17/2024

      I sampled a perfume 1 spritz and stood in line to buy til I ran out of time and left. That 1 spritz was with me 9 hours so I ordered it online. The bottle I got 7 spritzes doesn't last 3 hours. I'm very disappointed in this deception.

      Victoria's Secret

      Date: 03/21/2024

      We've reached out to the customer directly to understand and resolve. 

    • Sara r

      Date: 03/06/2024

      Sara r

      Date: 03/06/2024

      Awful customer service. Purchased underwear that was on sale for 5 for $30 and was charged full price. Reached out to customer service and spoke with ****** and she made me prove there was a sale, so I took a screen shot of the sale price that is clearly stated on the website, she then issued the refund but when I asked to speak with management she refused and disconnected my chat. I have screen shots of the chat. An hour long chat just to get a few dollar sale price taken off my order.

      Victoria's Secret

      Date: 03/06/2024

      We've reached out to the customer directly to understand and resolve. 

    • Leah B

      Date: 03/05/2024

      Leah B

      Date: 03/05/2024

      This complaint is against Victoria's Secret. They advertise buy 2, get 1 free on everything. However, when you get to the total, and they do the prorating (in case you need to return something), it does NOT come out to be free for the one item. You are not only paying for it, but it really isn't giving the amount off to be free for the lowest item. THAT IS FALSE ADVERTISING!!!!!!!! I went back and forth with a customer service agent on chat, and didn't get anywhere. They should NOT advertise it as buy 2 get 1 free......it should be buy 2, get a discount of a small amount........They should be ashamed of themselves!!!!!!!!!!!!!!!!!!

      Victoria's Secret

      Date: 03/06/2024

      We've reached out to the customer directly to understand and resolve. 

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