Reviews

This profile includes reviews for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Klarna Inc. has 4 locations, listed below.

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  Klarna Inc.

  800 N High St Ste 400 Columbus, OH 43215-1430

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  Klarna Inc.

  PO Box 8116 Columbus, OH 43201-0116

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  Klarna Inc.

  821 Broadway Fl 11 New York, NY 10003

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  Klarna, Inc

  P.O. Box 206487 Dallas, TX 75320

Review Details

• Review fromNathasha P.

  Date: 06/29/2023

  1 star
  Klarna is allowing businesses to rip off customers. I ordered an outfit from ******** **** through Klarna and I bever received the package. I went through a long process of trying to resolve with both ******** and Klarna and advising them that I never received the package. They still charged me for a product that I never received. They are taking payments out of my bank account and I never received the package. I told them it may have been stolen or misdelivered but they failed in doing their due diligence and treat me fairly as a paying customer. They are frauds and they are robbing from people using Klarna and Klarna is allowing this. I am so upset..

• Review fromEric P

  Date: 06/27/2023

  1 star
  This company is a scam and will take money out of your account without approving the order, then they take a week to give you back your money that they STOLE from you. DO NOT TRUST AND BEWARE AS THIS COMPANY IS A COMPLETE SCAM AND RIPOFF

• Review fromKaylie G

  Date: 06/26/2023

  1 star
  I am
  Beyond angry! I received an email on June 11th stating that I would receive a refund in 1-7 business days since I return part of my purchase. However, this is now going on the 12th business day and I do not have my refund. I have now contacted Klarna 3 separate times via chat and phone and no one can help me speak to someone higher up who can help me with my refund. I keep getting told that they will send this up to their escalations department and that they will reach out to me in 1-2 business days. This has yet to happen. No one has reached out to me at all. If this were the other way around and I owed Klarna money they would be sending emails and letters to me and expecting I pay them by a certain time.

• Review fromTracey S

  Date: 06/24/2023

  1 star
  Through Klarna they have a relationship with ******. I thought I was purchasing a mattress. The process makes you get a gift card through amazon to buy the bed through amazon but it’s still using your purchase power through Klarna. I attempted to purchase the bed and it was no longer available. I wanted it specifically because I was having guest and needed the bed that next day as it stated. I explained to ****** and they referred me back to Klarna. I asked that since amazon didn’t have the product that I got the gift card to purchase why couldn’t they cancel this purchase. I’m stuck with a gift card I only got because amazon didn’t have the item and neither company wants to refund my money. Now they took away most of my buying credit limit. What a terrible company

• Review fromSusan K

  Date: 06/24/2023

  1 star
  THE WORST!!
  I have NEVER had an issue with credit payment processing EXCEPT for this company! I did Everything! Made sure the credit bureaus had my correct information, etc. My credit score in All three is close to 800.
  Absolutely unbelievable.
  After a multitude of attempts, I bit the bullet and paid for a large purchase with my **** GOLD CARD (won’t pay for ********)).
  Again, this is the Absolute worst payment option on the planet.
  I wasted days, with phone calls to Klarna trying to resolve this issue.
  Never again. I am done.

• Review fromAiyana R

  Date: 06/22/2023

  1 star
  Some advice, don't bother with Klarna. Use ******** instead.
  So I had just used this service to secure a ticket for a concert and instead of charging me for 1/4 payments upfront, they charged me for all 4. Very confused about this and also nervous because now my account is over its limit, I get in touch with support just to know if seeing multiple charges is normal. You're able to leave a message/pictures for support until they finally get to your place in line so I did that, then went to work, leaving the chat open. I wasnt able to respond due to being busy but I had left all my questions with pictures for context. Support took it into their own hands and cancelled my entire purchase. I ended up losing my ticket and was told to "just reorder it". Refunds take 1-7 days to process, and I didnt really have that time to wait, and now my account was at $0.00. If you buy insurance for your item at checkout, they pay for that too, and charge you seperately, so thats a whole other thing I have to talk to support about.
  I figured since they issued a full refund that would be the end of it, but two days have gone by and the purchase and my "remaining payments" are still all showing as due. I ended up taking my card off just so they don't try to auto pay it.
  One other thing about customer service. I talked to 3 people and they all kinda sounded like didn't know what they were doing, or what was going on.
  All in all, just avoid using Klarna and save yourself the hassle. ******** is the way to go, I've never had a problem with their services.

• Review fromAngela A

  Date: 06/19/2023

  1 star
  Awful!!! Took 100.00 out of my account for no reason. Told twice my "concern" would be escalated as they did not understand as to why this was done. 1st said it was a temporary hold and would be released back into my account. Never got my money back and still a week later waiting on someone to get with me. Last call they were going to escalate the concern again, and I should go to my bank and file a dispute.

• Review fromGreta C

  Date: 06/17/2023

  1 star
  Awful. Scammers. Have purchase power of $3265 they did not approve a$12.50 purchase. I was told I would be getting a letter from their bank in 25 days. I have never been late. On the contrary I paid ahead of time. This company is a joke.

• Review fromLatisha M

  Date: 06/16/2023

  1 star
  Klarna don’t waste your time I was on time paying my account paid the account of and now I can’t get no credit no explanation why there’s no communication with this company

• Review fromjohn s

  Date: 06/15/2023

  1 star
  800+ credit rating with 3 bureaus. Applied Klarna for $2000 in May 2023. Was declined and stated I did not have a home payment. I am 70 and paid off our home last year. I assume if I was 90 and owed $500,000 I might qualify with them. I have no issues with ****** and ****** and have used them several times and paid them off early as well. This company seems to be fraudulent. Beware.