Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control Centerville

  934 Senate Dr Centerville, OH 45459

  
• 

  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  
• 

  Greenix Pest Control

  251 N Rose St 227 Kalamazoo, MI 49007

• 

  Greenix Pest Control

  300 Main St Lafayette, IN 47901

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Agent of Greenix Pest Control came to the house on 08/23/24 offering the same pest control services I was getting with a different company at a much lower reduced price of $50 per service. I was still doubtful and to get me to switch, the Agent promised me to reimburse my account the last service price I had just paid to my pest control company ($150). Under those terms, I agreed. Greenix did not even complete the full service of my house on 8/23/24, and without my knowledge, they have been charging my account $50 every month since the initial service and they never gave me the $150 reimbursement that I was promised. I called today 10/28/24 and they told me that whatever promises their agent gave me have to be resolved with him personally and have nothing to do with Greenix. Now Greenix is saying that they will continue to charge me monthly and if I break the contract they will charge me a cancellation fee of $249.00. I would like to cancel my account and my money refunded. This is starting to feel like fraud, misrepresentation, and break of contract.

  

  Business Response

  Date: 11/06/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any miscommunication that occurred between our representative and ********. At Greenix, we hold all of our representatives to a high standard and will address this feedback immediately. We are pleased to confirm that contact has been made with ******** and a satisfactory resolution has been agreed upon. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 11/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:10/28/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Greenix for pest control services. We scheduled an appointment between two and four so that they could come into the house as we found a dead mouse in our house. The tech came to our house at approximately 10:30 in the morning so no one was home for him to do the 10 point inspection. I immediately called when I noticed that somebody had already been there and asked to cancel the service. I was given the runaround where somebody would have to call me back, etc. etc. and it would take a long time. I told them I didnt want the service I was canceling within the first 24 hours of the service so clearly by law, I should not be responsible to pay, and one of the supervisors said he was going to have somebody come up Pick up the bait boxes that they had left outside, which was all they had done. They picked those up on a Tuesday I believe and I spoke to several people about receiving a full refund. Theres lots of phone records of me talking to different people, but now that I am no longer a customer when I call to try to have them stop harassing me for payment they say that because Im not a customer, theres really nobody I can talk to you other than customer service and billing who cant do anything for me. And when I inquire about listening to the phone calls that were recorded, they say because Im not a customer anymore they dont do that, so I originally paid the full amount because they showed up late I believe they credited us half so what they want for me is $84-ish and I dont believe that I owe them anything because I did not receive the full service. They removed what they did. Their practices seem deceptive Because they are unwilling to follow through on things they say and unwilling to help somebody who is no longer a customer and who has removed their credit card number from the website. I just feel like they are a deceptive business.

  

  Business Response

  Date: 11/01/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the dissatisfaction ******** experienced due to miscommunication around scheduling and any difficulties she has encountered in resolving this matter. At Greenix, we are dedicated to providing a world class experience to our customers and regret to hear about ********** concerns. At this time, we have communicated our proposed resolution with her via email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 11/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. I attached a copy of what they sent to me. They spelled my name incorrectly but got my email address which is my full name spelled correctly. Thank you. 
  
  Regards,
  
  ******* *********

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/14/2024, their pest control representative , name ******* ******, treated my home for yellow jacket wasps.He was an hour and a half late, so I was not able to speak to him.Since then (TWO WEEKS AGO) the problem is still there.I paid $317.99 for this service and want more treatment so these waps will quit coming into my house.I have sent several text messages asking for a resolution to this problem but have had no reply.Thank you.**** ***** Account ******* Invoice ********

  

  Business Response

  Date: 11/01/2024

  Thank you for bringing this matter to our attention. We have made contact with ****, scheduling him for a complementary reservice on November 6th. We are looking forward to servicing his home and ensuring his satisfaction. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  

  Business Response

  Date: 11/01/2024

  We apologize for the oversight in our original message. ****** complementary reservice is scheduled for November 5th, not the 6th. 

  Customer Answer

  Date: 11/12/2024

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  **************

  *****, **** 22479221

  Greenix Pest Control

  Nov 12, 2024 12:13 PM

  
  

• Initial Complaint

  Date:10/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a young gentleman show up at my door who was going door-to-door trying to sell their services back in August. They were offering a special for $100 to set out bait traps for rodents, spray around the house, and take down wasps nests. He informed me after the $100 service, it would be $65 per month and I could cancel at anytime. So even though they only come out every three months they still want to charge $65 per month. So you're paying monthly and not getting service monthly. I called to cancel my service yesterday and was told that I will be charged at $294 cancellation fee, and that I signed off on this in the contract, which stated that. The gentleman on the phone was awful and kept telling me "Well you signed the contract, didn't you"? I kept explaining to him that I didn't even formally go over a contract with the gentleman who came out to my home to sell me their service. I signed everything on his little iPhone, while he "explained" the terms and conditions. I even asked the gentleman numerous times if I could cancel this at any moment and he reassured me that I could. This company is absolutely awful and will try to get ridiculous amounts of money from you, when you try and cancel their services. I made sure to tell a couple of our neighbors who received their services what happened to me, and they are going to file a complaint as well as they had no idea about the $294 cancellation fee. To make matters worse now I received an email saying I owe $364, which I am going to include. They just keep trying tack on more and more charges. I have never dealt with anything like this!

  

  Business Response

  Date: 11/01/2024

  Thank you for bringing this matter to our attention. We apologize for any frustration this situation has caused. Were committed to providing a clear and supportive customer experience and will use this feedback where applicable. At this time, we have communicated our proposed resolution with ******* via email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  Date:10/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this business because I had a mouse problem, I wanted taken care of. The guy started his spiel about their services and that they charged a monthly fee for their service. I decided I didn't want their service and before he could finish, I hung up on the guy. This company never came to my house, nor did I use their services. I called ****** pest control and that's who I went with. Now someone from their company keeps calling my house I think trying to get money from me saying I have a bill with them. How do I have a bill when they have never been to my house or did any work for me.

  

  Business Response

  Date: 10/30/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the system error that led to an account for ***** being created. Upon receiving this information, we have promptly closed the account and removed the outstanding balance. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  Date:10/23/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled this service a few months back and they are saying they have no record of it and that I also have to pay through January. I only had service 2 times and I have paid $250. They sent me an invoice for July, August, Sept, for the first time just this week saying I owe $47.70 per month and when I called they said I owe October also. They did not fix the problem we agreed to which was ********* bees. When I notified to cancel a few months back I told them the issue was not fixed. It only got worse. The service man that came out the first 2 visits told me they couldn't fix the carpener bee issue because it was too high up. I talked to someone 10/22/24 and they are saying I have to pay a fee to cancel out. I don't feel I should pay a fee when I've already paid $250 for 2 visits with no results. I would like the current balance to be erased and not be charged a cancelation fee. When I signed up I was under the impression I could cancel at any time. Thank you.

  

  Business Response

  Date: 10/29/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any dissatisfaction ***** experienced with her service. After reviewing her account, it appears the cancellation was not fully processed due to ***** ***** being in the initial agreement term when requesting to cancel via email. We have reached out to ***** via email with details regarding our proposed resolution. If there are any additional questions or concerns, please don't hesitate to contact us directly. 

  Customer Answer

  Date: 10/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:10/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a service and nothing has been done to resolve my issue but a recurring bill that was to be paid quarterly and now Im being billed monthly. Not to mention no satisfaction for the issue and the contract Im being held to is bogus

  

  Business Response

  Date: 10/29/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration ****** experienced with his services as well as the billing associated with his account. We are pleased to confirm that we have made contact with ****** and met an amicable resolution. We appreciate the feedback that was provided and will use it to improve our customers experience.

• Initial Complaint

  Date:10/23/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024, I was having an ant issue in my kitchen. I contacted a couple of local pest control businesses, and none could come and look at the issue within two weeks. Amazingly, that same day, a young man was driving around the neighborhood on a Segway going door to door signing people up for Greenix services. The truck was a block or two away and they would provide services TODAY. It too good to be true right! Well this young man asked what issues I had and I told him ants in my kitchen, and he saw my pets and mention ticks. He showed me a bunch of pictures on his ipad, said he could sign me up for a discounted pricing of $199.99 today. He stated it was $149 off the normal $349. I was happy with that, I signed the agreement he showed me. I had barking dogs, and I didn't see a need for anything further. He jaunted off happily, said the truck would be here when they were done with the other yards. I did get the services, and I do not have any ants coming in the kitchen, but now I have a monthly charge of $89.99 for the next 18 MONTHS or until NEXT NOVEMBER! I do not understand where this came from. I called to cancel this, I do not need this continuous service. They say that they will come every month during the summer through October. Well Um I only needed the ants taken care of. Really. I called the customer service, that is the only way you can cancel your services. They tell me I have a CONTRACT for 18 MONTHS and the only way to cancel that CONTRACT is to pay them $299.99. Wait! what contract? I do not even have a copy of said contract. I have NOTHING. The *** says he has my signature on it. Well if he does, it is because the swifty on the Segway threw the signature line up at me and I was led to believe it was for the services coming that day, NOT for the NEXT 18 MONTHS. Why would I agree to pay over $1000 for PEST CONTROL? I have already paid $560.95 to date! This company needs to be stopped.

  

  Business Response

  Date: 10/29/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any miscommunication that occurred during the point of sale with *****. At Greenix, we pride ourselves on transparent communication. We have communicated our proposed resolution with ***** via email. We are committed to ensuring an amicable resolution and appreciate the opportunity to address these concerns. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 10/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of this year I was forced in to a contract by a very pushy salesperson who gave me supposedly his personal discount for pest control services for $39.99 for one year contract, and for 6 months I was billed that and then the last month it was $39.99 plus taxes which had never been collected before. Their customer service gave me some lame excuse that somehow my tax code in my state had changed but the caller in **** did not need to collect it, but the business is in ******, So the calling center was unable to resolve my issue. but anyway they started charging me taxes 6 months into the contract without any notification or change of contract and they are not letting me out of the contract and I feel like they fraudulently started billing me a higher amount halfway through the contract which seems illegal and to start collecting taxes which they never did before seems illegal and I would like to cancel my services and they won't let me and I don't want to pay for taxes that are just now being added on that they did not collect before.This is shady business and the salesman was very pushy and I feel like I was forced into a year-long contract on a budget that I can't afford and I can't get out of and now they're adding taxes and I just feel like they are taking advantage of the situation and will do nothing to resolve it and I want nothing to do with this business.

  

  Business Response

  Date: 10/28/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience experienced and we can understand how unexpected charges can be frustrating. To clarify, we regularly audit accounts to ensure that were following all local tax requirements. Sometimes, as tax regulations update, our system reflects those changes to stay compliant, which may mean adjustments. We have communicated our proposed resolution to ***** via email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  Date:10/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely dissatisfied with Greenix Pest Control's monthly subscription plan. Despite paying $78 per month, they consistently failed to meet the obligations outlined in their contract. Scheduled services were either missed or delayed, and when the technicians did show up, the treatments were ineffective in addressing the pest issues we were experiencing.After multiple attempts to receive the service we were promised, we decided to cancel. To our frustration, Greenix refused to allow us to cancel without charging a $299 cancellation fee, even though they had not fulfilled their contractual obligations. This is particularly frustrating as their own contract states that Greenix reserves the right to cancel the agreement at any time, without further subscription payments. Yet, they seem unwilling to apply this clause in favor of customer *************** is clear that the company is more focused on locking customers into long-term contracts than on providing reliable and effective service. Their refusal to honor their own cancellation policy reflects poorly on their business ************ put things into perspective, we signed the contract on July 26, 2024, and had our first service on July 30, 2024. The treatment was ineffective, and we had to request another service on August 13, 2024. Despite continued pest issues, they are not scheduled to return until October 29, 2024this after paying $78 monthly. We have already paid $733 to this company, yet the problem remains unresolved.Based on our experience, I cannot recommend Greenix to anyone seeking reliable pest control or fair customer service. Their business practices are disappointing, and their services are unreliable.

  

  Business Response

  Date: 10/24/2024

  Thank you for bringing this matter to our attention. We understand how frustrating it can be when expectations are not met, and we take Dawn's feedback seriously. We are pleased to confirm that we have been in contact with **** via phone and met a resolution. Should **** have any further questions or concerns, please dont hesitate to reach out to us directly. We value her feedback and appreciate the opportunity to address these concerns.

  Customer Answer

  Date: 11/04/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22458994
  
  I am rejecting this response because: 

  I am rejecting this response from **** *** Solar because we have not reached any resolution. The company has only acknowledged there is an issue on our part, but they have taken no meaningful action to resolve it. We have not received any communication from anyone at *************** to look at the unit or address our concerns in person.
  Please see the attached email conversation between myself and **** ***. Despite multiple attempts to contact them, they have not responded with a phone call or any other form of direct communication. Additionally, **** *** does not provide a customer service phone number, which prevents us from speaking directly with a representative to resolve this matter.
  We request further assistance from the BBB in holding **** *** accountable for addressing and resolving this ongoing issue.

  
  Regards,
  
  **** *******

  Customer Answer

  Date: 11/04/2024

  This issue with Greenix has been resolved and can be closed, we accept their response.