Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control Centerville

  934 Senate Dr Centerville, OH 45459

  
• 

  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  
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  Greenix Pest Control

  251 N Rose St 227 Kalamazoo, MI 49007

• 

  Greenix Pest Control

  300 Main St Lafayette, IN 47901

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For months, I have been trying to cancel a program I signed up for years ago. Only to get the run around and they still charge mt credit card $43.20 monthly for it. On 09/24/24, my brother ***** called them and spoke to a **** at 2:11 pm. He gave my brother a tough time as well. Today, when I got my voice and some strength back, I called again. Spoke to an ******, who transferred me r to an ****, who transferred me to a ***** ****** who promised that they will cancel the contract and refund me the September charge. I can only pray that they do. No one should be going through what I have been through....

  

  Business Response

  Date: 10/14/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience experienced by Suzan. As discussed with Suzan, all of the concerns raised in this complaint were resolved on October 10th. We have provided documentation to support that what was discussed with Suzan was processed on the same day. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 10/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint. I just wish I was not given the run around from their staff. This should have been resolved on the first call! No one has time to make multiple times and get transferred to multiple staff member to simply cancel an agreement. 

  I learned my lesson. 
  
  
  
  Regards,
  
  
  
  Suzie Ibrahim

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman walking door to door knocked on my door one day. He talked me into signing an 18 month contract. He said I could cancel anytime. I tried several times to cancel. One time they said they would refund the money for my first treatment if I didn't cancel. I said okay. They did refund that but continued to charge me 40 dollars every couple of months. I work from home and never once saw anyone come to my house. The problem never improved either. Today I called to cancel and after getting all my information, they wanted to transfer me. I said no, just cancel my contract. A *** from Greenix texted me and said they needed to transfer me to speak to an account specialist because I needed to pay a 249 dollar cancelation fee if I canceled. He changed his mind when I said I wanted a knock on my door every time they came to go a treatment. Then he said he would cancel my contract with no fee. I want all the money back that I've paid them because no one has ever come to do a treatment at my house. This company is a scam. Thank you.

  

  Business Response

  Date: 10/15/2024

  Thank you for bringing this matter to our attention. Weve carefully reviewed ******* account and would like to clarify the circumstances surrounding her cancellation request. When ***** initially requested to cancel on the day of her first service, she was still within her right of rescission. At that time, ***** agreed to continue services with Greenix after we refunded her initial service fee as a gesture of goodwill. However, subsequent cancellation requests were subject to the requirement to call in, as outlined in ******* service agreement in the clause under "General Terms". Additionally, any cancellations after the initial period are subject to the early termination fee, which is also specified in ******* agreement. As part of this review, weve attached copies of ******* service agreement and welcome call, where the terms of the agreement, including cancellation policies and fees, were confirmed. We understand ******* frustration, but as the initial service fee was already refunded and we have since waived the early termination fee, we are unable to process any further refunds. If there are any additional questions or concerns, please don't hesitate to reach out. We hope the provided documentation helps clear up any misunderstandings.

  Customer Answer

  Date: 10/15/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22406475
  
  I am rejecting this response because: 
  I was never informed that there was a cancelation fee.  The salesman that came around and knocked on my door actually told me that I could cancel anytime.   If there is a cancelation fee, the salesman should be saying that too.  I work from home and NEVER say anyone come to do a treatment on my yard.  Never!  ************ scams people out of money.  I don't believe they ever did one treatment on my property.
  Regards,
  
  ***** *********

  

  Business Response

  Date: 10/24/2024

  We appreciate the opportunity to continue to work towards a resolution with *****. We are currently in the process of accessing location records for our service professionals to confirm that ******* initial service was completed. 

  

  Business Response

  Date: 10/31/2024

  We appreciate the opportunity to continue to assist with ******* concerns. As stated previously, we are unable to provide any additional compensation. We have confirmed that her home was serviced on July 9th from 7:55 - 8:35 A.M. The initial service fee in regard to this service was previously refunded as well as the early termination fee being waived. In resolving concerns, we strive to preserve customer goodwill and strongly believe the actions that have already been taken display this. 

• Initial Complaint

  Date:10/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a 1 year contract with ********************** on 10/9/23 which was later transferred to this company. Contract with ******* says a 30 day written notice is required to cancel service. Very beginning of September, I tried calling to give notice to cancel, was told they'd make a note and that I'd need to email on October 9th. Sent the email on the 9th as requested got an initial email stating they couldn't put advanced cancellation holds on accounts. Wrote back stating my contract with insight a 30 day notice was required to cancel service, and to let this email serve as said notice. Received another email stating I'd have to now call again and they can't cancel services via email or SMS. All I want is to be done with this never ending cancellation nightmare. These practices are borderline illegal and getting tiresome.

  

  Business Response

  Date: 10/15/2024

  Thank you for bringing this matter to our attention. We understand how important it is to have clarity on account status, and we can confirm that ******* received an email with the current status of her account as of October 10th. We appreciate ********* patience throughout this process and apologize for any inconvenience. If there are any additional questions or concerns, please dont hesitate to reach out to us directly. .

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/27 we were charged for a service that was not provided. No card was left on the door that service was performed. Our cameras show no one was on our property. The photo showing proof of service was not our house. We have called 3 times requesting a refund. Each time I am told a refund was submitted. After waiting 3-5 business days with no refund I call back and am told there is record of the refund request.

  

  Business Response

  Date: 10/15/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the confusion and inconvenience **** experienced regarding the service and the refund process. After reviewing his account, we can confirm that the refund was processed on 10/10. Depending on his bank, it may take 7-10 business days for the funds to reflect in his account. We truly regret the delays and miscommunication **** encountered in resolving this issue.
  If there are any additional questions or concerns, please dont hesitate to contact us. 

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was guaranteed to rid my house of mice.Not 1 mouse was caught I fired them after 2 months and they charged me a cancellation fee

  

  Business Response

  Date: 10/15/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or dissatisfaction ***** *** have experienced. The processing of the early termination fee was in accordance with the terms outlined in ******* service agreement. At this time, we have communicated our proposed resolution with ***** *** email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are frauds! They will not cancel contracts. I have tried 3 times to cancel my contract. They keep stating that if I call next month It will be canceled without a fee. Manager ***** laughed at me before ** **** up the phone. I still don'thavea canceled contract even thoughwe havebeen tryingfor 3 months. We haveto call in nov.

  

  Business Response

  Date: 10/10/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any difficulties experienced with our cancellation process. After reviewing ********** account, it appears that the requests to terminate their agreement were made before the initial term of the agreement was completed. We have made contact with ********** husband, ****, confirming resolution of this matter. We appreciate ********** patience and understanding throughout this process. If there are any further questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted for their monthly service on October 2 at which time they performed their first service. I was told the monthly service would be $49 plus tax. I called them and cancelled the contract on Oct. 2. They cancelled the service and informed me they would not give me a partial refund. I indicated the monthly service they performed was quoted to me as costing $49 so I was due a partial refund. They declined to give a refund. When I went on their patient portal, they had deleted my contract. Luckily I had printed it out an scanned it before they had deleted. I'd like a partial refund.

  

  Business Response

  Date: 10/14/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience experienced by ****. We would like to clarify that the agreement submitted by **** with this complaint is reflective of the agreement we have on file. In this agreement, the initial service fee is clearly outlined as $149.99. We understand there may have been some confusion over this. At this time, we have communicated our proposed resolution with **** via email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 10/22/2024

  I'm not 100% happy but received a partial refund.  I have accpeted the refund and the matter is resolved.

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted greenix to get rid of my bees, they came out twice. The bees are still there. I called them again. They said theyre gonna come out a third time and they did not show up. there services are not working and I do not want to be in a contract with the service that doesnt work, I contacted them. They told me that they are going to charge me early termination and that is not acceptable. I paid for services. They did not work and I do not want the service anymore.

  

  Business Response

  Date: 10/09/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration experienced by *** due to pest activity. On October 3rd, we attempted to contact *** to further assist with her concerns. We also emailed *** confirmation of our proposed resolution. If there are any additional questions or concerns, please don't hesitate to reach out to us. 

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024 I called Greenix to come spray our Bathroom because after their last visit we had ants come back in a 2-week period since they sprayed. I talked with customer service and they said they would set up a time for the service person to come out for a free follow up visit. I told them it had to be after 3:30 because both my Husband and don't get home till after 3:30. She said she typed it in the noted for the technician and all was good. Well, the technician came while we were at work early in the morning and sprayed outside the perimeter of part of the house because he could not get into the backyard as it is gated and locked. First off, we didn't want the perimeter sprayed, we asked to have inside the house sprayed. Second the technician called my husband and told him that he came to the house and sprayed. My husband told him no, we didn't want that, we wanted the inside done as a follow up because of the reappearance of the ants. I called Greenix the next day and talked to customer service. Told them what happened, they said that they would reschedule. So, we did. Once again, we told them not to come before 3:30pm. Well, they came again and sprayed outside. I called and told them do not come out anymore that they have to stop sending techs out and have them do the outside we only wanted the inside done. From that point on we do not know if they ever came back, because we didn't see any notes left but the bill suddenly shot up to $196. When I called them to dispute the amount, they couldn't give me a reason for the amount they just said that they were for service calls and we didn't owe them money at the time because we were paid up to date and they only come to spray every 3 months, plus the visit that I tried to schedule was a free visit. It seems the customer service department does not communicate with the techs. I am very angry and do not want to pay for the $196 bill.

  

  Business Response

  Date: 10/08/2024

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address Leslie's concerns and value her feedback. We apologize for any inconvenience or frustration Leslie experienced during her relationship with Greenix. At this time, we have thoroughly reviewed her account and communicated our proposed resolution via email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 10/09/2024

  The response from Greenix is that they sent me an email but I did not get one yet from them to resolve this issue. 

  

  Business Response

  Date: 10/10/2024

  Thank you for bringing this to our attention. To clarify, the original email was sent to the primary email address on file. We have resent this email to Leslie's email included in the complaint. 

  Customer Answer

  Date: 10/10/2024

  We received an email from Greenix and we have resolved the issue. 

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 17th 2024 I called Greenix concerning a bee problem. Upon speaking to them they told me about their fees. I told them I was not interested in a monthly payment for pest control I just needed the bee problem resolved. He then informed me I needed to get on a monthly contract for 12 months for them to come out which could be cancelled within 3 days after the initial visit by calling a ***** number that was texted to me. I asked about what they would do if the treatment did not correct the issue and was told if after 10 days if the issue wasnt resolved they would re treat the area at no cost. So I had the service and the issue was not resolved. I cancelled the contract on Sept 18th and called them to return to re treat as I was told at 10 days. Then I was informed I had to wait 14 days NOT 10 because State Law says they cant spray for 14 days! So here we are on the 14th day and we spoke to a manager and he stated I needed to reopen the original contract to have them retreat! We tried to explain about the retreat being free because the first treatment did not take care of the problem. They told me the original treatment was guaranteed for 10 days. We spoke to 3 different customer service **** and was told that they would re treat for no charge and then at the end of the day when we talked to an account manager was told its not free unless I reopen the contract and pay the fee. All we wish for is that they stand by the re treat as promised by the company. Not good business practices.

  

  Business Response

  Date: 10/07/2024

  Thank you for bringing this matter to our attention. We have thoroughly reviewed Lola's account and can confirm that her service was cancelled within the three day right of recission. The guarantees referenced are only applicable to customers who have an active agreement with Greenix. We sincerely apologize for any miscommunication that was experienced. However, to provide pest control services, including complementary reservices, we require an active account and a signed service agreement. This process ensures that we have permission to service the property and helps us manage our scheduling and resource allocation effectively. While we understand the concerns about the treatment and the promises made regarding free retreats, we can only proceed with services if there is an active agreement in place. Unfortunately, without this, we are unable to service Lola's home. If she decides to reopen her account or has any further questions, please don't hesitate to reach out to us directly. We appreciate Lola's understanding and hope to have the opportunity to serve her in the future.