Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Greenix Pest Control has 31 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  1000 Taylor Station Rd Ste G Gahanna, OH 43230-6672

  
• 

  Greenix Pest Control

  2700 W 21st St Ste 11 Erie, PA 16506

  
• 

  Greenix Pest Control

  1730 Akron Peninsula Suite 106 Akron, OH 44313

  
• 

  Greenix Pest Control Dayton

  11 W. Monument Ave., Ste. 412 Dayton, OH 45402

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started getting random calls from a representative at this company. The calls persisted weeks before I finally answered. I told an individual I was not interested, but continued to get calls over a few months. I finally answered again and asked them to remove my information from their call list and to stop calling, but the calls continued. I eventually just blocked the number to stop the calls. A week or a few weeks went by and I received a bill for a subscription that was three months past due. I never contacted this company nor knew anything about this company before getting calls from them. I think they are scamming to get money from randomly calling people, then signing them up for these subscriptions and sending them a bill that the person had no choice in, just because they answered the call. The bill has the nerve to say it will go to collections of not paid. I never agreed to any such subscription. SCAM ******! These people are scammers!

  

  Business Response

  Date: 10/04/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any distress and confusion that has been experienced. We take these concerns seriously and have thoroughly reviewed ******** account. We can confirm that the resolution has been communicated to him via email and the necessary actions have been taken to address his concerns. If there are any further questions or concerns, please feel free to reach out to us directly.

  Customer Answer

  Date: 10/08/2024

  Complaint: 22369239
  
  I am rejecting this response because: 
  The business response states, "We can confirm that the resolution has been communicated to him via email and the necessary actions have been taken to address his concerns." The statement is not true. I have not received any email from the business. I checked the spam folder as well. Not a single email. This business is scamming people in the worst way with random calls and mailing out a ***** **** to steal money instead earning it honestly.

  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 10/10/2024

  Thank you for bringing this to our attention. Unfortunately, it appears the email address we had on file contained a misspelling. We have resent the email to the email address listed in the complaint. 

  Customer Answer

  Date: 10/15/2024

  
  
  Complaint: 22369239
  
  I am rejecting this response because: 

  Although the company promises to cancel the subscription and the bill due, they have failed to include the proof that it was done and failed to admit my signature was never acquired showing I consented to the subscription. With that said, I need proof the subscription and the bill have both been cancelled for me to feel as though the matter is resolved. 

   

  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 10/22/2024

  We understand ******* hesitancy in accepting the resolution without definitive proof and are more than happy to provide this. We have provided a copy of ******* invoice summary to his email that will reflect the balance has been removed as well as including documentation of his current account status in this response. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 10/27/2024

  
  
  Complaint: 22369239
  
  I am rejecting this response because: Although I am satisfied the account balance has been reduced to zero, I am not satisfied with the account being placed in a frozen state. Frozen means I cannot access the account for reasons listed in the attachment. I'd prefer the account be closed and I received that notice when it is completed. When the account is closed and shows the zero balance, I will be satisfied and feel reassurance that I will not see future issues concerning this company I had no previous relationship with until this incident. 
  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 10/30/2024

  To clarify, the account is closed and ****** is able to access this account through the online portal. He may also call or text our customer service to obtain any additional details about the account that he may be interested in. Again, the account is closed however it remains accessible for data purposes in our system. We have provided a link to his email for this purpose. In the system that Greenix uses, there is not an alternate option when closing account outside of "frozen". The attachment that ****** provided in reference to frozen accounts seems to be attributed mostly to banking accounts. We can assure ****** and the Better Business Bureau that his account is indeed closed and there will not be any further complications. 

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Greenix Pest Control,I am writing to you with a concern. Recently, an employee from your company came to my sons residence on 7/23/24 and sold him a year subscription of your product. However, your employee took advantage of him. My son is disabled, autistic, and I am his legal guardian. When I noticed the charges on our credit card, I questioned him. He has no idea what he signed up for or the cost of your services. His disability would have been apparent to your employee. Please cancel any future services at the address listed above immediately. I expect a refund in the amount of $270.00 to avoid legal action for financial exploitation of a disabled individual and a potential reporting to **************************

  

  Business Response

  Date: 10/04/2024

  Thank you for bringing these concerns to our attention. We sincerely apologize for any distress this situation may have caused, and we take these matters very seriously. We have thoroughly reviewed the account and can confirm that the issue has been resolved. We have communicated the resolution to Angela via email, and any necessary actions have been processed. Please do not hesitate to contact us directly with additional questions or concerns. 

  Customer Answer

  Date: 10/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for pest control service that is suppose to kill mosquitos, spiders, etc. they came out and sprayed and it didnt work. I called they came out a 2nd time within 2 weeks and still didnt work. Got billed $87 when I was quoted $71 a month. When I called and spoke to ****** an account manager he kept placing me on hold and coming back each time with a lower price monthly. I just asked to cancel this service because its not working and was told theres a $299 fee for cancelling before the year. Why should I pay that if they arent keeping up with their end of the deal? Totally unfair and false advertising! I expect a refund for the $299 fee they charged my credit card!

  

  Business Response

  Date: 10/07/2024

  Thank you for bringing this matter to our attention. We value Sam's feedback and appreciate the opportunity to address his concerns. 
  After reviewing Sam's account, we can confirm that we have resolved this matter directly with him. If there are any additional questions or concerns, please don't hesitate to reach out to us.

  Customer Answer

  Date: 10/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  Sam Fantauzzo

  Customer Answer

  Date: 10/15/2024

  They issued a full refund . Thank you for your help 

• Initial Complaint

  Date:10/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled Greenix in July this year. Last week (Sept 23) they attempted to service my house and garden, I was able to stop their technician and explain I had cancelled them some Months previous. He said "you are still on the list". He left without completing the job. I think he had done a few minutes work before I answered the door. I have security video to that effect. Greenix have a system that makes it almost impossible to cancel them. Prior to my experience I read problems that people had with them, so I was already prepared. They still deny that I closed my account, I have tried to close my account six times, four e mails, once in person and once by telephone to one of their Account Managers.They still insist my account is open and want to collect on a service that was not completed.On their own website it actually says the technician only did some of the front ***** then left after being told the service was cancelled Months ago. The Sept 23 service was also like a surprise attack, I was not expecting it, as if they tried to sneak in one more charge, before I was eventually able to get them to stop.Very un-business like.

  

  Business Response

  Date: 10/04/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience and frustration experienced and we appreciate his patience as we worked to resolve this. We have reviewed ****** account and communicated our proposed resolution with him via email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 10/08/2024

  I have not rec'd an e mail containing their proposed resolution !  I rec'd your e mail OK  though !

  Why didn't they just include it here?.

  I do have a question for you guys.

  Greenix have 39 pages of complaints, but you rate them A, despite being difficult to communicate with.

  Customer Answer

  Date: 10/15/2024

  They state they have sent me an E mail.  Not yet rec'd

  They appear to not like putting stuff in writing !! 

  Please ask them to resend

  Customer Answer

  Date: 10/15/2024

  They state they have sent me an E mail.  Not yet rec'd

  They appear to not like putting stuff in writing !! 

  Please ask them to resend

  Customer Answer

  Date: 10/18/2024

  I have at last rec'd the email as promised.  today Oct 18.

  See  att. Greenixoct18.jpg

  They still want to collect for the Service that they did not do. 

  Their webpage shows they were unable to complete the service, (see previous attachments)

  I cannot understand the business culture of Greenix to annoy customers and then expect them to reinstate their service is not a great way to operate

  

  Business Response

  Date: 10/22/2024

  Thank you for the opportunity to continue to assist with ****** concerns. On October 4th, we sent email communication to **** confirming that his account had been cancelled. A refund for the most recent service that was completed was also processed at that time. Again, we sincerely apologize for any inconvenience and will use this feedback to further improve our operations. 

  Customer Answer

  Date: 10/23/2024

  This e mail was supposedly sent on OCT 4, I did not receive it, yes, I checked my junk mail.

  However I have received multiple e mails asking for payment for the service that was not completed. All are after Oct 4.   The latest arrived today Oct 23, so it appears they have not given up on collecting payment.

  Their website still considers I have a balance outstanding.

  

  Business Response

  Date: 10/23/2024

  Thank you for the opportunity to continue to work with **** to resolve his concerns. We have attached documentation to support our stance that we did refund ****** last payment on October 4th. However, **** has since initiated a chargeback and disputed this charge with his bank, leading the already refunded charge to be returned to his account an additional time. To clarify, the charge on October 1st for $172.86 has been simply refunded to **** twice now. Once through our refund process and once through the dispute he initiated. Due to this, we are now unable to remove the outstanding balance.

  Customer Answer

  Date: 10/30/2024

  I challenged their payment immediately, long before they made a refund. ******* issued a temp credit to my account.  ******* removed that credit from my account .

  I have double checked this with ***************. Two debits, two credits.  all for $172.86.  Should Greenix not find this correct I suggest they check with their merchant bank who tends their charges.

  However continually bombarding with collections e mails will only harm your standing with BBB.

  Also DO NOT try to service my address again, no more surprise unscheduled visits, thank you.

  

  Business Response

  Date: 11/12/2024

  We appreciate the opportunity to continue to assist with ****** concerns. Since our last communication, ****** financial institution has updated us with the status of his dispute. Thus, the outstanding balance on his account has since been removed as of October 31st. Please let us know if there are any additional questions or clarification needed. 

  Customer Answer

  Date: 11/15/2024

  At last !!,  It would appear the problem was with their merchant bank who collects their payments.  My credit card was clear and precise, I gave the dates of credits and debits.  All of which would have been unnecessary had they not tried to force an extra service, which was not completed, but was billed.

  I need a guarantee they will not enter my property again.

  And perhaps a Mea Culpa would not go amiss.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a mice infestation last year and hired these folks to take care of it. I paid them 800 dollars for the job, but they are still there. They were setting traps outside and didn&#**;t really do a whole much. I had to convince them to set them up on the inside as well. They were supposed to come once a week to reset traps and toss out the mice, but there were times where they did not follow up on those weeks. I paid them over the course of multiple months and nothing is done. I wanted to cancel services with them and they told me I signed a contract. I did sign a paper with initials as well, but they never specified it was a contract, I do not have a physical copy and as far as I can tell I do not have one to begin with. They are now saying I owe 200 more dollars and have put it to a collections agency. As a side note: I have taken care of my mouse problem on my own. It only cost me 30 dollars. It is also worth mentioning: I was not aware of them taking money out of my account each month. They texted me and said they did not get their last payment, and that&#**;s due to a fraud alert being on it (totally separate situation, which is under control). So I had to cancel the card and get a new one. Come to find out they had been taking money out of my account after they didn&#**;t get their last payment. I did not authorize that at all. So they took money out of my account and wanted even more. They took 163. The location I have been working with is in *********** but unsure if in ******** or ******.

  

  Business Response

  Date: 10/07/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience and frustration Dianna has experienced. Our records reflect that a copy of Dianna's service agreements were provided to her via email on March 1st, 2024 and October 26th, 2023. Also, our records indicate that Dianna's interior rodent plan was serviced in accordance with the planned frequency except for the final service, which was unfortunately delayed. We understand there may have been some confusion regarding the scope of the service agreement. While Dianna did authorize these payments when signing the agreement, we apologize for any misunderstanding that may have occurred about the contract’s terms. At this time, we have communicated our proposed resolution with Dianna via SMS and email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've tried to call and cancel my contract. They're disrespectful of my home, showing up whenever and not giving enough notice (despite me calling and asking them to). I've been using this service for almost a year now and still have the same issues that I started with. Now, they're trying to charge me this ridiculous $400+ cancellation fee to get out of the contract, despite me paying them all kinds of money already for products that have not resolved my issue. The support call (attempting to cancel) was terrible with gaslighting/manipulation. Someone from management needs to call me, ****. This is feeling like a legal scam.

  

  Business Response

  Date: 10/04/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any dissatisfaction experienced and we understand how frustrating this situation may have been. We truly appreciate the opportunity to address ****** concerns and are pleased to confirm that the issue has been resolved. If there are any additional questions or concerns, please don't hesitate to contact us directly. 

  Customer Answer

  Date: 10/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:09/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales man showed up at my door offering different packages and pricing for pest control. He very clearly stated that I could cancel service at any time. He also stated that what I was signing was nothing more than to allow the technician on the property. I agreed to mosquito and flea treatments to the back yard. I decided to cancel the service do to the upcoming colder weather as it was no longer necessary. Only then was informed that I had signed a year long contract (why would anyone agree to yearly mosquito spraying in ****). And I did cancel the service I would be charge $299! I never agreed to any contract and was completely misled that there would be any outrageous cancelation fee!

  

  Business Response

  Date: 10/04/2024

  Thank you for bringing this to our attention. We sincerely apologize for any miscommunication or confusion regarding the terms of Katrina's service agreement and we understand how frustrating this must have been. We are pleased to confirm that this matter has been resolved directly with Katrina. If there are any additional questions or concerns, please don't hesitate to reach out to us. 

  Customer Answer

  Date: 10/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  Katrina Rutherford

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix pest control came to my home they told me I had voles, the technician installed pest control boxes and said that they will eat the poison and take it back to their nest and kill the others, i called greenix every month for the same issue telling them it wasnt working. They would send a technician out and nothing. Another technician came out the end of August 2024, he told me I didn't have voles I had moles and that would cost another 300 plus dollars for the service, on 9/9/24 a manager came to my home and stated that I had moles not voles and the company misdiagnosed and put the pest control boxes in my knowing that moles will not come to the surface and go inside the pest control boxes. So I called greenix to tell them to cancel and pick up the boxes and explained to the customer service manager and told her that all summer long i complained about the service that wasn't working now that the season is just abt over they switched up and told me that i didnt have voles i had moles a service i have been paying for all summer long that they knew wasnt going to work on voles. Now they want 300 plus dollars for a service I was supposed to get from the start I spoke to the Manger and told her to come pick up the boxes, cancel the service and refund me my money, she told me that she would see what she could do, i stated that the company has frauded me out of my money knowing that the service wasnt going to work for moles, she put me on hold and I haven't heard anything since our last conversation.

  

  Business Response

  Date: 10/04/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration this situation has caused. We have attempted to reach ***** via phone but have been unsuccessful in connecting directly. However, we do see that she has spoken with one of our representatives recently. We want to ensure that her concerns are fully resolved and provide any further assistance that may be needed. Please let us know a convenient time for us to reach out or provide confirmation of resolution. Thank you again for bringing this to our attention.

  Customer Answer

  Date: 10/05/2024

  The lies are still being told, I spoke to someone on 10/03/2024.

  I called customer service to cancel they connected me to a manger I explained to him the same story I had explained to, to 5 different ppl on why I wasn't happy and the way the company has frauded me.

  The manager still wasn't trying to hear what I had to say he went on telling me he can take a ****** dollars off of the vole treatment etc..

  So im confused on why this company is saying that they haven't been able to reach me when it's me who have been calling them.

  I have screen shots of my calls and the text messages from the company wanting a survey from customer service conversations the last one was from Thursday 10/3/24

  Customer Answer

  Date: 10/05/2024

  The company is still telling untruths, I spoke to 3 different people on 10/03/24, the manager tried to sale me the vole treatment. Proof of email and screenshots of phone calls and how long on the call

  I called again to explain again that I was not happy and don't want the service, this company has frauded me out of my money 

  I would love to get reimbursed

  Please and thank you 

  Customer Answer

  Date: 10/08/2024

  The lies are still being told, I spoke to someone on 10/03/2024.

  I called customer service to cancel they connected me to a manger I explained to him the same story I had explained to, to 5 different ppl on why I wasn't happy and the way the company has frauded me.

  The manager still wasn't trying to hear what I had to say he went on telling me he can take a ****** dollars off of the vole treatment etc..

  So im confused on why this company is saying that they haven't been able to reach me when it's me who have been calling them.

  I have screen shots of my calls and the text messages from the company wanting a survey from customer service conversations the last one was from Thursday 10/3/24

  

  Business Response

  Date: 10/14/2024

  We sincerely apologize for any inconvenience. We have attached documentation to support our initial response that we have attempted to contact *****, to no avail. When we have reached out to ***** via phone, the call is rejected or met with a busy dial tone. At this time, we have closed ******* account without any additional fees. If there are any additional questions or concerns, we kindly ask that ***** contacts us directly. 

  Customer Answer

  Date: 10/20/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22354995
  
  I am rejecting this response because: it was FRAUD commiteed against! when I first spoke to someone about starting the service with greenix, they guaranteed results, the technician came to my property and verified the type of pest that was In my yard and shed area they indicated that they would set up pest bait stations and that will solve the pest issue, I would call two weeks later after every service indicating that the problem was still occurring now that the season is over and my contract is coming close to a end, greenix now what to tell me I was misdiagnosed and I need a different treatment. I would like a refund the company provided false results. The company frauded me out of my money. And everytime I spoke to customer service about not wanting the service anymore and come get the bait boxes, greenix managers tell me that they understand and then try to sell me the service that I should have received in the first place. Fraud..

  I would like my money back that I paid into the service that greenix knew it wasn't going to work.
  
  Regards,
  
  ***** *******

  

  Business Response

  Date: 10/30/2024

  We appreciate the opportunity to address ******* concerns. At Greenix, customer satisfaction is our top priority. While we understand ******* concerns, we are unable to provide any additional refunds. Throughout the lifetime of ******* account, a total of $223.89 in coupons have been applied as well as $149.26 in refunds have been provided. We sincerely apologize for the frustration and inconvenience that ***** experienced.

• Initial Complaint

  Date:09/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GREENIX PEST CONTROL *** ---- I PAID THE INITIAL PAYMENT OF $100.00 IN JUNE 2024 . THE SERVICE WAS DONE IN JUNE 2024. BY GREENIX *** SINCE THIS SERVICE IN JUNE GREENIX HAS BEEN TAKING $75.00 OUT EVERY MONTH SINCE THE INTIAL SERVICE. BUT I HAVE NOT HAD ANY MORE SERVICE ON MY PROPERTY WHICH I WAS TOLD BY THE COMPANY THEY WOULD BE OUT EVERY MONTH FOR THE **** CONTROL. , HOWEVER GREENIX IS STILL TAKING THE $75.00 OUT EVERY MONTH, BUT NO SERVICE I WOULD LIKE MY MONEY REFUNED AND TO CANCEL MY ACCOUNT. THIS COMPANY IS A FAUD!!!!!!!!!!!! IT IS AGAINST THE *** TO TAKE MONEY AND NOT DO THE SERVICE. THIS IS VERY UPSETTING !!!!!!!

  

  Business Response

  Date: 10/04/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or frustration this may have caused.  At Greenix, customer satisfaction is our priority, and we are committed to providing transparent and reliable service. We are pleased to confirm that this issue has been resolved with ****. We value ****** continued business and look forward to continuing to protect her home.

  Customer Answer

  Date: 10/04/2024

  Problem resolved 

• Initial Complaint

  Date:09/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman came to our home, being pushy about service and saying just sign up and get a free spray and you can call and cancel before the first payment. There NO mention of a contract. NO mention of cancellation fees. The salesperson did NOT respond back as they said they would for cancellation. And yeah it says in the print there is a cancellation fee but thats the problem with ELECTRONIC signatures these days. You dont see the fine print you see a white box where youre told to sign. They lied about their services to push for a sales commission and contract and reviews on line show we are not the only ones they have done this to.

  

  Business Response

  Date: 09/30/2024

  Hello, we are requesting additional time to resolve this complaint in order to make contact with the customer. 

  

  Business Response

  Date: 10/08/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience Nicolas experienced with our representative. We take these concerns seriously and will address the behavior internally. While our agreements do include details about cancellation and fees, we understand the frustration when important information is not made clear. At this time, we have communicated our proposed resolution with Nicolas via email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly.