Complaints
This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 579 total complaints in the last 3 years.
- 215 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted them Greenix Pest Control, ************* approx 9a on 8/10/24 to schedule treatment for yellow jackets. I talked to ***** and he said he contacted the person in my area after several attempts and finally (after several phone calls) said they would arrive between 12p and 4p. I gave them my debit card info as I was told they could not schedule without it. I called them about 4p as I had not heard anything and was told that the person in my area called off that day. This is hours after ***** said he connected with him (*****). So who's lying? Then I see they charged my card at 11:32am for $267.68. You can't charge me for work that has not been completed. I called back and was told they would send someone on Monday. I said no because I wanted it taken care of that day. They then told me to call back on Monday for a refund. I said if you can bill me on Saturday for work you did not do then you can refund on Saturday. It is now Wednesday and the refund is not there and not pending either. The charge is there. How convenient you can bill instantly but not refund. I received a email saying it was completed, but clearly it was not. These business practices are appalling and reek of scam (scammers charge you for nothing). I want my money back (and more since I needed that to pay someone else for the work they didn't do).
Business Response
Date: 08/19/2024
We are truly sorry for the inconvenience the delayed service caused ***********************. Unfortunately, employee absences are unpredictable by nature. We would have promptly rescheduled *****'s service for the soonest available date if agreed upon. However, we would like to clarify and provide the BBB with documentation that *****'s refund was processed on August 12th. The delay in receiving these funds to *****'s account relays to the logistics of *****'s banking institution.Customer Answer
Date: 08/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint as my money has been returned to my account. However it is completely unacceptable to bill someone for for services that were not provided. I clearly indicated in my 1st phone call that service had to be completed that day. They also said they had communicated with the employee (who they are now saying called off that day) and I was to be provided with service that day by 4p. Don't blame the bank when you caused the problem.
Regards,
***********************Initial Complaint
Date:08/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested my service with Greenix be terminated; however, I continued to be billed when I was under the impression my account had been closed. I NO LONGER WANT/NEED THIS SERVICE, and I want my account refunded and closed immediately.Business Response
Date: 08/19/2024
Thank you for bringing this matter to our attention. We appreciate the opportunity to address these concerns and apologize for any inconvenience. We have communicated our proposed resolution with **** via email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly.Initial Complaint
Date:08/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I asked to cancel this acct in sept 2023 and was told by manager ****** that this acct was for 24 months ending June 2024. Because I am ona fixed income he told me they would work with me and I would get my last service on April 2024 and my charge would stop on may 2024. In June they charged my acct and I called the office number and spoke with another person who said all information from my previous call with ****** was on acct and they would have another manager call back and explain the reason why it was not cancelled after April ******** No one ever called back. Then I had a person come to my house on June 27th to service my house. Again I explained to this person this acct was closed at the end of June. My 24 month contract was DONE. He called the office at my request in my driveway and about ten minutes later left without any service to my house. Then on July 3 while I was out they came and said they serviced my house and charged my acct. I sent an email requesting this acct be closed and no further charges be sent to my bank. Then I spoke with my bank and closed my debit card against any further charges. Now they keep sending me emails trying to get a new acct number. ********************** will not call back or accept any emails but sure want my money.Business Response
Date: 08/19/2024
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion and frustration that was experienced. We are pleased to confirm that an amicable resolution has been met at this time. If there are any additional questions or concerns, please don't hesitate to reach out to us directly.Initial Complaint
Date:08/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Never interacted with this company before yet I have had them show up at my door 3 separate times. Told them not interested and stop coming out but they keep coming.Business Response
Date: 08/16/2024
Thank you for bringing this matter to our attention. We truly apologize for any inconvenience caused by our representatives visits. We have communicated this information with the direct managers in your region and can assure you that you will not receive any further visits.Initial Complaint
Date:08/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I owed money to Greenix due to my credit card being canceled and I had to update them with my new credit card information. They had plenty of people answering the phones to get paid, but then I said I wanted to cancel my service. Of course the person I was talking to was authorized to lower the price for me but not cancel my service. They forwarded my call to a manager. I was on hold for 30 minutes total. Then I was given the option of a manager calling me back. I said yes, please. Never happened. Im sure there are plenty of people who will just take this treatment and pay again later. I will not. The ploy is so transparent and very aggravating.Business Response
Date: 08/16/2024
Thank you for bringing this matter to our attention. We are pleased to report that our team has made contact with ***** and reached an amicable resolution. If there are any additional questions or concerns, please don't hesitate to contact us directly.Customer Answer
Date: 08/22/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
***************************Initial Complaint
Date:08/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told that the service was quarterly and i would on be charged 70 for applications. I was signed up for a 70 monthly 2 year subscribtion. No mention was made of the 2 year contract or monthly payments. I had to pay 300 to get out of the contract. I feel the salesman was intentionally misleading because of my age.Business Response
Date: 08/16/2024
Thank you for bringing this matter to our attention. We appreciate the opportunity to address these concerns and take all feedback seriously. Our proposed resolution has been communicated with Candy via email. If there are any additional questions or concerns, please don't hesitate to contact us directly.Customer Answer
Date: 08/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
***********************Initial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/6/2024 a representative of Greenix came to the door, opened the screen door and tried turning the door handle. My three middle school children were home and were all scared. One called me while another called the police. After realizing the door was locked, the employee walked around the house spraying chemicals, including around my organic garden beds. My boyfriend got home while he was still on the premise prior to the police. The guy stated there was a contract. I have owned this house for one year and 8 months. I did not sign up or pay for service. He said the previous owner had service. When my boyfriend called the customer service number, the initial employee claimed that there was never service at this address. A police report was filed and I also called customer support where I was told that the previous owner did have service. However, I never approved any person on my property or to spray chemicals around my house and the fact that he jiggled the handle is outrageous. I want reimbursement for the plants, loss of organic produce and time.Business Response
Date: 08/12/2024
Thank you for bringing this matter to our attention. We have confirmed that this is being resolved with the assistance of our claims department. We will continue to monitor the progress of the matter to ensure a satisfactory resolution is met.Customer Answer
Date: 08/12/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22104283
I am rejecting this response because:despite having a claim opened for nearly a week, I have not gotten anywhere with the company to get closer to a resolution. They are trying to state that the employee didnt spray my plants. Their website specifically states that they spray 3 up and 3 out from the foundation of the house. My garden beds are within that limit and I have sent pictures proving this to be the case. Additionally, airborne and soil contamination from being so close is absolutely a concern. My garden is organic and *** worked very hard and invested a lot of time and money to feed my family organic vegetables, fruits and herbs.
Regards,
*****************************Business Response
Date: 08/22/2024
Hello, as stated previously we are unable to resolve this matter through the mediation process provided by the BBB. It is crucial that these matters are processed through our claims department to ensure we are adhering to the protocols outlined by our insurance agencies. We do apologize that we are unable to be of further assistance. However, we have confirmed that the claim is still open and we are actively working towards a resolution.Customer Answer
Date: 08/29/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22104283
I am rejecting this response because:I have not received any effort from the company claims department to get this remedied. There has been no follow up from them telling me what they are doing to resolve or where they are in the process for transparency.
Regards,
*****************************Business Response
Date: 09/11/2024
As stated previously, any issues related to claims cannot be processed or resolved through the BBBs resolution platform. Per our company policy, all claims-related matters must be handled exclusively through our dedicated ****************** As this is a separate entity from our customer relation / support department, we are unable to interfere with the results of that process.Initial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When they come out to sell you the service it's a lie from that point on. I feel totally ripped off and lied too. When they come out the most time they spend is walking to your door then they walk around your house and leave. What a scam this company should be ashamed.Business Response
Date: 08/12/2024
Thank you for bringing this matter to our attention. We appreciate the opportunity to assist with these concerns, however we have been unable to reach the customer. We would appreciate if a preferred time and date to speak with ******** could be provided.Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They came out for flea and tick removal. They charged me but did a horrible job. Still being attacked by fleas. The charged me for the service and then charges me for cancelling the account. I want a refund for both.Business Response
Date: 08/09/2024
Thank you for bringing this matter to our attention. We have communicated our proposed resolution with ********. However, we understand that she may not be satisfied with our decision. We have included the service records pertaining to her, which support our decision to not provide a full refund for services provided. We genuinely apologize for any dissatisfaction and appreciate the opportunity to address these concerns.Customer Answer
Date: 08/12/2024
The company contacted me and said they are willing to refund the cancel fee. I told her I wasnt satisfied. They never did the job! I cant prove it other than the fleas were still there. There was no signs of them doing anything.Business Response
Date: 08/23/2024
We truly apologize for any dissatisfaction ******** experienced in regard to the results of the service. As stated previously, we are unable to provide a full refund for the interior service due to service being rendered. We previously provided documentation detailing the service provided as well as the amount of time spent on services. We did provide a refund for the early termination fee as a gesture of goodwill.Customer Answer
Date: 08/27/2024
They DID NOT do anything. They refused to do the basement and attic. When we got home we were covered with fleas. We hired another company and they did get rid of the fleas. They even said the previous company did nothing.
why am I paying for a service that wasnt done??Business Response
Date: 09/11/2024
While we acknowledge and empathize with ********** concerns, our stance on the matter has not waivered. Unfortunately, we are unable to provide a refund to the extent of ********** request due to services being rendered. On July 23rd, ******** enrolled in a 12-month agreement for ****, Tick, ******** services. Due to the agreement being closed prematurely, she was charged an early termination fee. We have refunded the early termination fee in the amount of $249.00. Any additional refunds are not applicable in this matter, and we have detailed our reasoning behind this decision in previous correspondence within this complaint.Initial Complaint
Date:08/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 4th a greenix door to door solicitor rang our doorbell. He introduced himself and I asked him to provide his village issued solicitor's permit which by our ordinances he is required to do. He did not have one, I informed him of our village ordinance requirements and told him he cannot legally solicit door to door without one snd that if he continued that I would call law enforcement. He told me that he would go up the street to retrieve his car and leave. 10 minutes later I saw him approach a neighbor's home, I asked him if he was testing me, this quickly turned into a shouting match with him being very disrespectful. A complaint was filed with the local police and a complaint will be filed with the village administrator. Greenix needs to be aware and follow the laws of the areas in which they solicit.Business Response
Date: 08/08/2024
Thank you for bringing this matter to our attention. We work closely with the managers over our sales regions to assure they obtain the required permits and licenses. We can assure you that this information has been relayed to them and will be addressed accordingly. If you have any additional questions or concerns, please don’t hesitate to contact us directly.Customer Answer
Date: 08/16/2024
I am rejecting this response because: The answer is lip service only. After reviewing previous complaints not just within BBB, it seems this company is more interested in sales than compliance. This does not appear to be a serious commitment..
Regards,
***** *****
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