Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  699 Industrial Dr Middletown, DE 19709

  
• 

  Greenix Pest Control Centerville

  934 Senate Dr Centerville, OH 45459

  
• 

  Greenix Pest Control

  180 W Michigan Ave Jackson, MI 49201

  
• 

  Greenix Pest Control

  5420 Newport Dr Unit 48 Rolling Mdws, IL 60008

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to some personal issues, they offered to waive 2 months of my contract and then cancel my agreement on 3/17/25. I signed a form agreeing to this and was told my account would not renew after 3/17.
  
  They forgot to waive the first payment and charged me, so I called them and got a refund and was assured the next payment was waived. The next month, I was charged again. I had to call again and they refunded me and apologized.
  
  April 15th - I get a notification that I have an appointment scheduled for the 16th, I called AGAIN because I thought my account was cancelled. I was told I had already paid for a service that is scheduled for the 16th and that she can cancel me after the service and she would email me or call me to confirm. I told her that I did not want the treatment if it meant I had to speak to them again. She assured me she would handle it personally. Surprise - she doesn't.
  
  I speak to someone on 5/1 again because I am getting alerts saying I have a past due balance. She was VERY apologetic. She explained that they messed up and she was going to make this right. She sent me an email confirming my account was cancelled.
  
  This weekend, I am at a funeral, and getting blown up about my past due balance! I call them AGAIN and spend 25 minutes explaining why I should not have a past due balance because I was supposed to be cancelled by now. She argues with me and tells me that I requested to cancel after the payment was due. I told her to go listen to the phone calls, which I know they have. She talks over me and says I never cancelled/the contract was supposed to renew and asked me to wait on hold while she listens to probably 5 different 30-minute phone calls proving otherwise. I told her to email me when she figures it out.
  
  They are trying to charge me again when they should have cancelled me at the end of March. I have made every attempt to resolve this and every person I talk to tells me if it resolved, only for me to find out that it isn't.

  

  Business Response

  Date: 05/16/2025

  Thank you for bringing this matter to our attention. We’re truly sorry to hear about the frustration this situation has caused, especially during an already difficult time. At Greenix, we take pride in providing clear and consistent communication, and we regret that Jenna's experience made her feel otherwise. We can assure her that these concerns have been taken seriously.
  We can confirm that her account has been closed, and the outstanding balance has been removed. She will not receive any further charges or communications from us regarding this matter.
  If there’s anything else needed, please don’t hesitate to reach out to us directly. We appreciate her time and feedback.

• Initial Complaint

  Date:05/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/10/2025 I called Greenix about mice in my home. I was informed by the salesman that the technician will come in my home spray a chemical and put some boxes outside. The mice will be gone in two days. The technician came and 40 sticky boxes in my home and put out bait boxes. He said he didnt have a spray. The 14th I called back because I heard scratching in my closet. They said you need to upgrade to the interior service its ******. They spray a chemical that will mummify the mice and they will put metal covered traps. They will come 4 weeks in a row. The technician came and said there is no such spray and he doesnt know why they are telling people that. He put out some snap traps with no covers. I said I want my money back because Greenix is not doing anything. The woman told me we dont spray our first visit they spray the second visit. When he came he said this is not true we dont spray for mice we spray for bugs. Still no mice have been caught but a trap snapped my puppy. The next technician came and did do an inspection. He said no evidence of mice. Saturday morning a mouse tore up tissue in front of their sticky trap but he didnt get caught. I called Greenix to fire then because Im trying ***** now. Its been a month not one caught mouse. He said its an early termination fee. I have paid 49+399+199. Over $600 spent and no resolution. I had to pay ***** 268 plus 89 a month. At least within 4 hours there was a caught mouse in a trap in the bathroom after they put they traps plus they sprayed for bugs. Greenix has repeatedly lied to me by 4 different salesman. They refused to refund my money. Plus charged me for interior service when that should have been done automatically as part of service. When the mice are in the house why would a person have to spend 399 for this inspection. I wished I would have went on the bbb and saw all the complaints before I signed up. I want all my money back that I wasted.

  

  Business Response

  Date: 05/27/2025

  Thank you for bringing this matter to our attention. We're sorry to hear about ******* experience and appreciate the opportunity to clarify the situation.
  After reviewing the account, we can confirm that the customer was not charged an early termination fee, this was fully waived using a coupon. The total amount she paid was $449.98, and she received four service visits. The interior of the home was not sprayed because she was signed up for rodent only services and had opted out of general pest control, which is the service that includes interior spray treatments. ****** services use different methods, such as bait stations and traps, and do not involve chemical sprays.
  That said, we understand her frustration and want to make things right. As a gesture of goodwill, we are refunding half of the total amount paid, $224.99. This refund has been processed back to the original payment method and should reflect within 7-10 business days.
  We appreciate the feedback and remain committed to providing clear communication and effective service for every customer.

  Customer Answer

  Date: 06/05/2025

  They are liars and will say anything to gain your trust. I do not accept this resolution. I have yet to receive a refund. They lied about that before and they are doing it again. 

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially signed an 18 month contract with Greenix in May 2023 which would have expired in Nov 2024. I paid $74.90 per month (after taxes). In Aug 2024, the person servicing the property rang the doorbell and said that we "have a new deck" on the back of our house, that we "have to protect that," and that he put rodent traps out to protect the deck and house. He then handed me an iPad and told me to sign it to authorize the rodent traps. He noted that my bill would go up to $112.35 per month (after taxes) for adding the rodent traps. In April 2025, my payment increased to $115.72 (after taxes). On May 2, 2025, I called to cancel my account. I spoke to an account manager that informed me that I had signed a new contract for 12 months in Aug 2024 and that I would have to pay a $340 cancellation fee. I was confused when he said that I had signed a new contract and that I had no recollection of ever signing it. When he explained that it was during the August ******* call and it was upgraded ******* with rodent protection I was then able to piece it together. I explained the situation about how I was never informed that I was signing a new contract. I was simply given a signature page that showed the up-charge. After discussing the situation with a supervisor, I was given the option to pay a reduced cost for 3 months, or pay $80 to cancel the account. I elected the $80 as I felt it was the only way I was going to be able to cancel the account.This is incredibly deceptive business practice. I've already paid 5 months of ******* this year, an additional cancellation fee, and only received 1 (out of 4) treatments. Nobody should be extorted in this way.

  

  Business Response

  Date: 05/09/2025

  Thank you for your feedback.  We have made multiple attempts via phone to contact ****.  However, we've been unsuccessful in connecting with him regarding the concerns filed.  We would be more than happy to assist him with his concerns if we could connect with him.  

  

  Business Response

  Date: 05/29/2025

  Thank you for bringing this matter to our attention. Were sorry to hear about ****** experience and appreciate him taking the time to share his concerns. Our goal is always to provide clear communication and high quality service, and we sincerely regret any dissatisfaction.
  Weve reviewed ****** account and have emailed him a detailed explanation of our proposed resolution. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 05/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:05/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my service I sent a letter certified mail on March 11, 2025 stating I wanted my service canceled. They texted me a phone number saying I would have to call that number. I called and talked with a man who kept telling me I didn't want to cancel my service because this is the time of year it is needed. I kept telling him I did not want the service any longer and finally I just hung up I have texted them numerous times saying it was canceled but they ignore me, My husband and I are older and I feel they think they can get away with this. Can you help me? They proceded to bill me for April 28 and I have never seen anyone here to perform service I have called the Attorney General's office but have heard nothing to date I have the mail receipt they signed for the certified letter but don't know how to send it to you.

  

  Business Response

  Date: 05/15/2025

  Thank you for bringing this matter to our attention. Unfortunately, we have been unable to reach **** via phone to further discuss her concerns. Alternatively, we have communicated our proposed resolution with **** via email. We sincerely apologize for any inconvenience **** may have experienced and will use her feedback accordingly. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Greenix Pest Control on August 10, 2024, and paid $149 for the initial visit. Shortly after, the company switched my plan to $49 per month. I paid an additional $196, bringing the total amount I paid to $345.I was told I would receive monthly pest control service, but in reality, I received only two visits totalone initial and one regular service. Despite only one regular service being performed, I was charged monthly. The billing structure was not clearly explained during the sales pitch, and I believe the services were misrepresented.Due to this misleading arrangement, I stopped paying. Greenix has now sent me to collections for $197.47, even though no additional services were performed after the second visit. When a representative called me to request payment, I clearly informed them I would not pay for services that were never rendered.I feel this is a classic bait-and-switch tactic and a clear case of consumer deception.Resolution Requested:-A full refund of the $345.00 I paid -Cancellation of the $197.47 balance -Removal of my account from collections -Written confirmation that my account is closed and resolved

  

  Business Response

  Date: 05/02/2025

  Thank you for your feedback. Were glad we had the opportunity to speak with you over the phone today and appreciate the chance to better understand and address your concerns. We're pleased that we were able to reach a resolution together during our conversation.
  To provide clarity for anyone who may come across this, We'd like to offer some additional context about the service plans Greenix offers. We provide a variety of specialized pest control services, and the treatment schedules are determined by the specific plans each customer selects.
  For example, customers enrolled in our General Pest ********************** service can expect quarterly visits, with additional treatments available upon request if pest activity persists. Things can occasionally become confusing when multiple plans are active at the same time, as was the case here. This customer was enrolled in both our General Pest Control plan and our Tick, Flea, and Mosquito (TFM) service.  Its worth noting that TFM treatments vary slightly by region, but for most of our customer base, this service is provided seasonally from April through October. We also offer flexible options for TFM treatments based on customer preference, with some plans scheduled monthly and others every 45 days.  We hope this helps clarify how our service plans work, and we remain committed to ensuring our customers feel informed and supported every step of the way.

  Customer Answer

  Date: 05/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** **********

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Greenix under thier terms and conditions due to moving to an area 2 years ago unbeknownst to me with a high density rate of CDC Reported ************. In June 2023 and May 2024 I contracted ************ in my yard and in May 2024 hired GREENIX to mitigate ticks and mosquitoes and grubs attracting deer. Thier terms and conditions state they customize to customer and they are not acting in good faith. They've not shown up 2x in past week when they stated they'd be here. They stated they don't have proper equipment until end of April yet lock me into a 1-year contract charging $65/month and end service in November. I made numerous requests to schedule and they keep canceling and then tell me they will put in a rush request that never happens. Each time I've called I've explained the need and urgency. I've been I'll. I have a dog **** can bring them from yard. I'm a Gardener been to ill to do yard work. I practically beg on the phone to apply the granular and fogging spray treatment. Again last week no show 2x. This is the worst company I've worked with and they are taking $65/mo with little to no service. They do not act in good faith on the contract and its putting me at Great health risk. I've called them no less than 20x to get proper treatment so I can feel safe in my yard. They are in breech of contract. Buyer Beware on Greenix. Do not do business with them. I seek refund of months not serviced to my unique needs.

  

  Business Response

  Date: 04/28/2025

  Thank you for your feedback and for allowing us the opportunity to address your concerns. We have made multiple attempts to reach the customer by phone and text but have not yet been successful in making contact. We have left detailed messages, including direct phone numbers and extensions, to facilitate communication. We respectfully request additional time to continue working toward a resolution.
  

  

  Business Response

  Date: 05/02/2025

  Thank you for taking the time to share your feedback. We truly value your experience and have made multiple efforts to connect with you to address your concern. Despite six outreach attempts, we've unfortunately been unable to reach you. We're eager to assist you and remain committed to finding a resolution that meets your needs.  Please contact us at your earliest availability. 
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a 12-month contract for services with Greenix Pest Control over the phone with a representative. During the call, I misunderstood the explanation provided to me. The representative vaguely described the agreement, and I signed it trusting that they were accurately conveying the terms.
  
  I believed that I was only signing a specific section for the initial visit, to allow them to treat. If I agreed to commit to the contract after my initial visit I would sign that contract then. However, I later realized that the section actually indicated that I did want to proceed with the contract. If I wanted to opt out I had about 3 days after visit to opt out. Due to this misunderstanding, I attempted to cancel 2 or 3 days past the opt-out deadline stated in the contract.
  
  I feel that I was taken advantage of, especially given the issue that prompted my initial contact with the company. The technician who visited my home did not reiterate the commitment I had made, leaving me unaware of the binding nature of the agreement. While the company may have met legal requirements, I believe I was misled into signing this contract due to unclear communication.
  
  When I contacted the company to address my concerns, they offered to terminate the contract—but only if I paid a $100 cancellation fee, which I find unreasonable given the circumstances. After reviewing the recorded call, they admitted that they could understand why I misunderstood the terms, but that the representative explained it accurately. Yet they still insisted on charging the fee.
  
  I have not been given access to the recorded call to properly defend my position. Based on my experience, I do not believe this company operates in a trustworthy manner. I am requesting that the contract be canceled without requiring the $100 payment, as I signed it based on a miscommunication from their representative.

  

  Business Response

  Date: 04/24/2025

  Thank you for your feedback. Upon further review of your account, we have confirmed that this matter has been fully resolved. We appreciate your concerns and would like to reaffirm that documentation outlining the agreement is provided prior to any services being rendered. Additionally, all terms and conditions are thoroughly reviewed at the point of sale to ensure that customers are fully informed before proceeding.  If you have any additional questions or concerns, please do not hesitate to contact us.

  Customer Answer

  Date: 04/24/2025

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ********* ******

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted greenix after I saw something small and black running across my sons room. While waiting to get a service appointment, my husband set a trap. We caught a black shrew and released it far away from our home. Shrews are not rodents and they are not pack animals. I contacted greenix and told them what happened. I asked for the technician to come into our house and check for entry points where the shrew couldve gotten in. I also requested that entry points get sealed off. The technician did not step foot into our house and did not seal anything from the outside. He placed several black boxes around our house that were supposed to deter rodents. I told him specifically that we didnt need to be receive rodent control. I showed him the picture of what we caught in the trap and he tried arguing that it was in fact a rodent and I need the black boxes. After the fact my son posted the picture of the trap on an animal identification board. Everyone who commented said it was a shrew. We never needed the black boxes. I felt high pressure from the technician and didnt realize that I could not get out of a year long commitment once I let him place the black boxes. I complained to a manager that we never received the service we originally asked for, an inspection and sealing off entry points. I was charged a $249 cancellation fee when I asked for the black boxes to be removed.

  

  Business Response

  Date: 04/25/2025

  Thank you so much for taking the time to share your feedback with us. We truly value the opportunity to connect with you by phone yesterday and are pleased that we could have a meaningful conversation to address your concerns. We're glad we were able to work together toward a resolution that meets your needs. If theres anything further, we can assist you with, or if any additional questions arise, please dont hesitate to reach out, were always here to help.

• Initial Complaint

  Date:04/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE of silent price increases! On 08/17/2024 I entered into a contract with Greenix on a 12 month term with a rate of $99 monthly. On 04/17/2025 I received a receipt for $101.97. This raised a red flag to me as I was not notified of any account changes or payment increases, and the contract we signed gave authorization for $99 plus tax. I live in DE so there is no tax, so I called Greenix. First Rep was very helpful, nice, said they agreed that it was weird that it happened and offered to issue a refund. I asked about cancelling my contract, was told about a fee. I thanked them and hung up. I pulled up my contract and read the fine print. Terms and Conditions, Section 4 line 5, 'During the initial term, Greenix reserves the right to increase the price of the customer's subscription payment. In the event Greenix increases the price of the customers subscription payment during the initial term, customer may cancel this agreement at anytime thereafter without incurring the cancellation fee described in the agreement."Upon calling back I was routed to a "Supervisor" who was very nice, tried to save my contract by all means, offered half price for the month, increased service..Etc But i stated that i still wanted to cancel, they said no, I asked for a higher manager, they put me on a hold and then came back and said one would call me within the hour. I'm currently waiting on that call. At this point I would like the account canceled and no fees to be incurred, and the overpayment refunded.

  

  Business Response

  Date: 04/17/2025

  Thank you for sharing your feedback with us. Were pleased that we had the opportunity to speak with you directly and address your billing concerns over the phone today. Were glad we could resolve the issue and provide clarity to ensure everything is on track moving forward.
  While it is true that, like many companies, Greenix reserves the right to make adjustments to monthly billing, we want to reassure you that any pricing changes are implemented with careful consideration. Our adjustments remain well below industry standards and are often minimal, reflecting our ongoing commitment to providing high-quality service at a competitive value.  As always, were here for you. If you have any further questions or need additional support, please dont hesitate to reach out.

  Customer Answer

  Date: 04/18/2025

  
  Better Business Bureau:
  
  Its a matter of principle. My credit card was charged an amount different from what was agreed to, regardless of how small the difference was, and it took this action to have them take responsibility for it. The 3 people I talked to before contacting BBB need to be retrained in contract management and credit card practices. But finally Greenix did honor their contract, and I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** ****

• Initial Complaint

  Date:04/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a scam. I was sold a service that I was told I could cancel at any time, but when I went tocancel it recently because I couldnt afford the charges I was told that I had made a commitment to receive the service for a year and have to pay that full charge. Like many companies, the sales person who came to my door had me initial and sign a document on his iPad that was six pages . I did not read the entire document as I stupidly trusted that he was telling me there was no long-term commitment and that I could at any time. Ive called their headquarters office on two occasions and spoken with a manager, and they do nothing but try to negotiate and provide you another package, butwhen push comes to shove, they will not let you terminate it.

  

  Business Response

  Date: 04/17/2025

  Thank you for taking the time to speak with us this morning. We truly appreciate your feedback and the opportunity to connect with you directly today by phone. Your insights were valuable, and we are actively reviewing the items we discussed. We're pleased that we were able to address your concerns, and we remain committed to our customers by ensuring that their pest issues are taken care of.  Greenix has multiple processes in place that will notify the customer of the terms and conditions in a summarized format and we also provide a copy of the agreement. If you have any further questions or need additional assistance, please dont hesitate to reach out.  

  Customer Answer

  Date: 04/20/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23209045
  
  I am rejecting this response because: The response does not at all address either my original complaint or what the company agreed to when I spoke to their representative. Their response does not have a single word in it that addresses my specific case. Its just generic language they could use on any complaint. What I agreed to with the company was that they would waive any termination charges. However, their response does not say that.

  
  

  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 04/24/2025

  While we acknowledge Mr. ******* concerns regarding our response, we would like to note that the details of the resolution were clearly communicated to him during a phone conversation. Additionally, a follow-up email was provided to confirm the agreed-upon terms. We believe these steps sufficiently demonstrate the clarity and assurance extended to Mr. ****** in addressing his concerns.