Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control, LLC

  73 Cavalier Blvd Ste 134 Florence, KY 41042

  
• 

  Greenix Pest Control Dayton

  11 W. Monument Ave., Ste. 412 Dayton, OH 45402

  
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  Greenix Pest Control

  251 N Rose St 227 Kalamazoo, MI 49007

• 

  Greenix Pest Control

  180 W Michigan Ave Jackson, MI 49201

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract and was informed that I would be able to cancel it without penalty.
  
  When I called to cancel, they refused and tacked on a $240 fee. Additionally, when I called, the accounts manager focused a lot on making sure I stay as opposed to letting me out of the contract.

  

  Business Response

  Date: 05/14/2024

  Thank you for bringing this matter to our attention as we truly value the opportunity to hear and assist with customer concerns. We apologize for any dissatisfaction you experienced with our cancellation process. We are continuously looking for ways to improve and this feedback will be used accordingly. At this time, we have communicated our proposed resolution with you via email. Please don't hesitate to contact us directly with any additional questions. 

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Neighborhood door to door solicitation. I was told it would be monthly applications x 4 applications. In December I noticed additional charges had been made from my account. I emailed them, no response. Then I got a hold of the phone # and called. Was told they do not respond to emails. I expressed my concerns, was told I had signed up for longer service. They emailed a contract that was completely unfamiliar and not what I had signed up for. It was a signature that was not mine. I cancelled the credit card they had continued to charge against. They continue to try to get me to pay them. I cancelled the service months ago.

  

  Business Response

  Date: 04/26/2024

  Thank you for bringing this matter to our attention. We acknowledge your frustration and sincerely apologize for any inconvenience you may have experienced. At Greenix, we pride ourselves on providing clear communication and transparent service agreements to our customers. We appreciate this feedback and will apply it to our goal of continuous improvement. Unfortunately, we have been unable to reach you via phone to discuss a resolution. Thus, we have provided our proposed resolution with you via email. If you have any additional questions or concerns, please don't hesitate to reach out to us directly. 
  

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9-2023 When I started with the contract. !st time they came out & he was late. He sat in the truck out front for about an hour.The employee was upset someone quit. I had a problem with ants, & spiders, he treated for them. He didn't know what he was doing. I had to work with him. He asked me what I wanted him to do. A coupke days later we saw another spider in the basement & bathroom. The reason I got the exterminator was I got bit 5 times by a spider. I called they sent a different guy out. I have have had them out 4-6 times because we are still seeing them. I asked them "Are you feeding them?" I pay $564.00 for a year contract. The stuff they are using is not working. I have to tell them what to do. I have to ask them to spray outside. I have to ask them to spray the whole house. They wanted to come out & spray in the rain.!!! I have so many ants in my guest bath I can't use it & kitchen & ding room. My contract is up in Sept 2024 I want out of it & I do not want billed for the months remaining. I do not want anything coming out of my account automatically either. I called my bank & stopped it. I have not paid for March & am not going to because Greenix is not doing the exterminating correctly.

  

  Business Response

  Date: 04/05/2024

  Thank you for bringing this matter to our attention. We are committed to ensuring customer satisfaction and regret any frustration Shirley may have experienced. Unfortunately, we have been unable to reach Shirley to discuss a satisfactory resolution. However, we have communicated our proposed resolution with Shirley via email. We genuinely apologize for any inconvenience and wish Shirley the best in her future endeavors. 

  Customer Answer

  Date: 04/10/2024

  I appreciate them agreeing to cancel the contract. 

  But I am also entitled to a full refund for the 3 months they did not provide the service. Nothing was done for my ant problem. I would like a full refund. I had better luck with ant bait. 

  Regards,
  
  
  
  ******* *****

  

  Business Response

  Date: 04/18/2024

  We appreciate the opportunity to maintain an open line of communication with Shirley. At this time, we can confirm that an amicable resolution has been met between both parties. If you have any further questions or concerns, please don't hesitate to reach out to us directly. 

• Initial Complaint

  Date:03/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Email was sent on January, 2024 to cancel service going forward. Was billed for service today, March 28,2024. I expect reimbursement to my credit card since service was cancelled per email.

  

  Business Response

  Date: 04/02/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration you may have experienced. We have conducted an internal investigation into your experience and communicated our proposed resolution with you via email. If you have any further questions or concerns, please don't hesitate to contact us directly, and we will be happy to assist you.
  

• Initial Complaint

  Date:03/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Greenix for pest control for a few years and did not have problems. Last October the service technician upsold me on having flea, tick, and mosquito treatment. He clearly stated two facts:
  
  1. There is no harm to pets
  2. If I did not want future services, regardless of the 12mth contract, I could call in and cancel a month of service.
  
  Today I had a second service and following the service the technician made a point to tell me not to allow animals into my yard for 2 hours and planted a "pesticides" sign in my yard. Clearly if this is the follow up to the treatment, it is not safe for animals to be in the yard. Counteracting point 1 above. I called HQ and spoke to an account manager and he said "there is potential for the product to cause rashes if animals are allergic". If that's a potential, then it's not completely safe for pets. Again, counteracting what the technician told me when I signed up. I told the account manager I did not want any future services because of this risk and he said there is a cancellation fee of $249. When I reminded him that the technician told me I could refuse future services, he told me I was under contract for monthly services and that I had to see out the contract or pay the cancellation.
  
  All of this to say, the technician clearly told me anything I wanted to hear to get the upsell that day. Each statement turned out to be the opposite from true. When kindly requesting Greenix terminate my contract, they refused. Regardless of what the contract states, when an agent of the company offers information, it should be honored. I want out of my contract with no penalty as there is no integrity or trust in this organization and I refuse to allow my pets in a yard filled with pesticides.

  

  Business Response

  Date: 03/29/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for your experience and appreciate the opportunity to resolve your concerns. The well-being of your pets and your satisfaction with our service are of utmost importance to us. Our services are pet and family friendly, however we do provide certain recommendations to ensure the safety of our customer's and their family. We acknowledge that the information provided to you should have remained consistent, and we regret any confusion or inconvenience this has caused you. We are pleased to confirm that an amicable resolution has been met at this time. If you have any further questions, please don't hesitate to reach out to us directly. 
  

  Customer Answer

  Date: 04/01/2024

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Greenix 500$ mid February 2024 to exterminate rats in my daughter's house. They promised that even though they are located out of a city over an hour away, they were frequently in the flint area and could be called to empty traps as needed by an experienced exterminator. Our exterminator has informed us she has NEVER done a rat extermination and she has been unable to come as needed to empty traps, which means we can't catch new rats. I called them to see how they were going to complete the extermination as we followed all.of her instructions and now the rats are stuck in the house with no way out. They basically said just wait and see and it's possible they may not be able to complete this service. I just want what they promised which was experienced and efficient extermination and I'd like it completed with no extra charge to me.

  

  Business Response

  Date: 03/14/2024

  Thank you for bringing this matter to our attention. We regret any inconvenience and frustration you have experienced with our services. We understand the urgency of resolving the rodent issue in your daughter's house, and we want to assure you that we are fully committed to addressing this matter promptly and effectively. Upon review of the account and contact with the resident, we have confirmed that your specialized plan has been extended at no additional charge. We will continue to provide regular updates on the progress and remain in close communication with you to address any concerns or additional needs that may arise. We value your trust in our services, and we are dedicated to restoring your confidence in Greenix.
  

• Initial Complaint

  Date:03/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried reaching out to Greenix to cancel my subscription and they are threatening a $250 early termination penalty. I have no use for their service, and have not been satisfied with their service.

  

  Business Response

  Date: 03/08/2024

  Thank you for bringing this matter to our attention. We genuinely apologize for any inconvenience you may have experienced. We believe it is important to note that the most recent communication we received from Mrs. ****** was in September of 2023. This communication resulted in an agreeance to continue business with Greenix. However, we understand that circumstances may change. We have communicated your current account status with you via email. If you have any additional questions or concerns, please don't hesitate to reach out to us. 
  

  

  Business Response

  Date: 03/08/2024

  Thank you for bringing this matter to our attention. We genuinely apologize for any inconvenience you may have experienced. We believe it is important to note that the most recent communication we received from Mrs. ****** was in September of 2023. This communication resulted in an agreeance to continue business with Greenix. However, we understand that circumstances may change. We have communicated your current account status with you via email. If you have any additional questions or concerns, please don't hesitate to reach out to us. 
  

  Customer Answer

  Date: 03/08/2024

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  **** ******

  Customer Answer

  Date: 03/08/2024

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:03/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix Pest Control came to sell their business August of 2022. I had the option to select 12 months or 18 months. At the time, I had a bad ant problem in my kitchen and they reassured this product would make them go away and how safe it was for kids and animals. I signed up for 18 months. A lady called me on the phone while the salesman from Greenix was at the door to confirm my 18 month service and it was recorded. They told me they come out for every season or if any issues. They said they would spray my yard, around my house, take care of gutters and any insect issues such as bee or wasp hives. Since August of 2022 we have only seen Greenix 3 times yet we pay $43 a month for their service. My husband called after the first year as the service was bad and wanted to cancel and at that point we were told our contract was for 2 years and we could not cancel. This was a shock since I confirmed on the phone it was only for 18 months and was told we could cancel at anytime. My 18 months are up and we have only seen them 3 times. They are scammers and should not be in business. I should ask for a refund but at this point, I never want to hear from them again and will NEVER recommend anyone to hire them.

  

  Business Response

  Date: 03/07/2024

  Thank you for bringing this matter to our attention. We sincerely appreciate your patience and understanding as we worked to address your concerns. We understand the frustration and inconvenience you experienced, and we would like to express our gratitude for allowing us the opportunity to resolve the issues you raised. Moving forward, our team is committed to maintaining regular and effective visits to your property to address any issues and provide comprehensive protection. Your satisfaction is our top priority, and we want to assure you that we value your feedback and will use it to continually improve our services. We value your business and look forward to serving you in the future.

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get your service in December and it is March and I still have RATS I was told by first technician 2 weeks not 3 months Not one rat has been caught on a trap I am a disabled 72 year old woman Rats are a health hazard I am afraid to be in my own home Please get the rats out like I paid you to do

  

  Business Response

  Date: 03/05/2024

  We sincerely apologize for the ongoing issue you are facing. Your well-being is our top priority, and we understand the urgency of resolving this matter promptly. We appreciate you taking the time to speak with a member of our team. As discussed, our management team will conduct a thorough inspection of your property to assess the activity and institute a plan of action to deter any remaining activity. Rest assured, we are committed to resolving this matter as quickly as possible and restoring your sense of safety in your home. We appreciate your understanding and patience as we work to rectify this situation.

• Initial Complaint

  Date:02/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a service that was never received. They present their services as a “subscription” when it’s really a 12 month contract that cost twice as much as the service to break. I have attempted to cancel this service 4 times with no relief (still getting bills in the mail for services still not preformed). Any time you try to schedule anything with them they never show up. And when you call to speak to someone about the issues they send you to the next person, and the next person, and another person. It’s never ending.

  

  Business Response

  Date: 02/29/2024

  We appreciate you taking the time to share your concerns with us. We acknowledge your frustration and apologize for any inconvenience you have experienced. To clarify, our billing system operates on a monthly basis to provide our customers with a more flexible payment option. However, we understand there might be confusion, and we appreciate your feedback in this regard. We are pleased to confirm an amicable resolution has been reached between both parties at this time. If you have any additional questions or concerns, please don't hesitate to reach out to us.