Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control, LLC

  73 Cavalier Blvd Ste 134 Florence, KY 41042

  
• 

  Greenix Pest Control Dayton

  11 W. Monument Ave., Ste. 412 Dayton, OH 45402

  
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  Greenix Pest Control

  251 N Rose St 227 Kalamazoo, MI 49007

• 

  Greenix Pest Control

  180 W Michigan Ave Jackson, MI 49201

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started service on November due to finding mice droppings in our finished basement. We bought a package that would have the company at the house four weeks in a row to hopefully fix the problem along with outside bait traps. They came out for the initials service and the next day 5 traps snapped. I called to let them know and to come and take the dead ones and reset. They didn’t come out for 10 days. The reset the traps and within a couple days we caught 3 more and thought they would be back at the end of the week which would be our 3rd out of 4 visits. When they came back they picked up the traps and only left the 3 that they reset. We waited for two weeks before we called and complained. They sent another tech out and apologized for the lack of service we had and placed 15 traps out and stated he documented our file and that someone would be out in a week. That was end of December and as of today February 12 no one has called or has provided the service. I called today to speak with a manager I was told no you can cancel the service or schedule a service.

  

  Business Response

  Date: 02/14/2024

  We appreciate this matter being brought to our attention. We understand the frustration caused by the service delays and lack of follow-up during the initial stages of your service. This does not align with the level of service we aim to provide, and we sincerely apologize for any inconvenience it may have caused. Thank you for taking the time to speak with us about your concerns. We are pleased to confirm a satisfactory resolution has been met at this time. Your insights have allowed us to reassess our processes and make necessary adjustments to prevent such issues from recurring in the future. Once again, we apologize for any inconvenience caused. We appreciate your understanding and wish you the best. 

• Initial Complaint

  Date:02/08/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel my service with Greenix on multiple occasions and I have been told that I either have to pay a $250 early termination penalty or find someone else to take over my service. I do not want the service anymore. We are moving this year and I don't need it.

  

  Business Response

  Date: 02/09/2024

  We sincerely apologize for any inconvenience you've experienced in attempting to cancel your service. Our records reflect the cancelation terms were communicated with you during the initial sales process. However, our priority is ensuring your experience with Greenix remains positive. At this time, we have communicated our proposed resolution with you via voicemail and SMS. We value your feedback and appreciate this matter being brought to our attention. Please don't hesitate to reach out to us with any further questions or concerns. 

  Customer Answer

  Date: 02/20/2024

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:01/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company came to my house and woke my spouse up he works nights he told the person to contact me when they came my baby was crying and I was completely distracted I asked for them to let us think even signing the verbal agreement I couldn't because the baby was crying so the representative finished the agreement. When they came out they did not do the inside for the centipedes like was told and when reach out said I would-like services cancelled as they did not complete the job they said they would do and did not want the services no one has been out since and no services provided yet they still continue to harrass for payments when I clearly contacted and told them I did not want services via email which is attached this company is harrassing and very disturbing practices. They acknowledge they were wrong and I asked for contact to be stopped after initial service and they still continue

  

  Business Response

  Date: 02/02/2024

  Thank you for bringing this matter to our attention. We understand your frustration and sincerely apologize for any dissatisfaction experienced. Our aim is to provide a hassle-free and convenient experience for our customers, and we regret that this was not the case for you. We do acknowledge that interior service was not completed during your initial service. However, our records indicate that the email communication we received did not indicate a desire to cancel services. We have attached documentation of the conversation where our team requested a preferred date to provide interior service. The correspondence did not receive a reply, thus a follow up service was not scheduled. Unfortunately, our policies prevent us from servicing accounts with past due balances, which led to the delay in further services being provided. We have communicated the sensitive details of our proposed resolution with you via email. Please don't hesitate to reach out to us with any further questions or concerns. 

  

  Business Response

  Date: 02/02/2024

  Thank you for bringing this matter to our attention. We understand your frustration and sincerely apologize for any dissatisfaction experienced. Our aim is to provide a hassle-free and convenient experience for our customers, and we regret that this was not the case for you. We do acknowledge that interior service was not completed during your initial service. However, our records indicate that the email communication we received did not indicate a desire to cancel services. We have attached documentation of the conversation where our team requested a preferred date to provide interior service. The correspondence did not receive a reply, thus a follow up service was not scheduled. Unfortunately, our policies prevent us from servicing accounts with past due balances, which led to the delay in further services being provided. We have communicated the sensitive details of our proposed resolution with you via email. Please don't hesitate to reach out to us with any further questions or concerns. 

• Initial Complaint

  Date:01/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They required a credit card to reserve a reservation. I never signed a contract or agreed to any charges. My credit was charged four weeks after speaking with the company without my knowledge. They charged me $45.00 for a service I did not receive and per email this is a recurring fee

  

  Business Response

  Date: 02/01/2024

  We appreciate this matter being brought to our attention and we sincerely apologize for any inconvenience caused. Our internal records indicate that this has been resolved through a conversation with one of our account managers. However, we also acknowledge that the communication regarding the signed agreement and billing terms may not have been clear, leading to the billing matter in question. If you have any further questions or concerns, please do not hesitate to reach out to us directly. We value your feedback and are committed to ensuring a more transparent and seamless experience for our customers.
  
  

• Initial Complaint

  Date:01/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had insect and rodent service for 4+ years and I always made my payments. I cancelled the service because it was no longer working for us. Afterwards I received a letter telling me that I was pass due on a payment. I called and tried to resolve this over the phone and thought it was in the past, and now months later I’m getting calls telling me that my account has been cancelled for non payment and is getting sent to collections. The account should’ve already been cancelled and there should not be a balance or any payments due. I don’t understand why I’m being harassed for payment on a closed account. I paid for all the services that I received and I don’t know how to stop the calls and requests for payment.

  

  Business Response

  Date: 01/24/2024

  Thank you for bringing your concerns to our attention. We appreciate your loyalty over the past 4 years and apologize for any inconvenience you've faced. Your account has been closed since October 9th, 2023, and any notification suggesting closure due to nonpayment was sent in error. At this time, we have thoroughly reviewed your account and communicated our proposed resolution with you in detail via email. If you have any additional questions or concerns, please don’t hesitate to reach out to us.  
  

  Customer Answer

  Date: 02/01/2024

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  **** ********

• Initial Complaint

  Date:01/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Greenix about an ant problem and inquired about pricing. Was told over the phone they had. A 99$ special. No other details. A technician came on October 5. I thought I had paid for 1 time visit. In early January I noticed on my bank account I had been charged $49-$50 dollars a month since October by Greenix. Called to inquire about the charges and was told I had agreed to a monthly fee till the following November. I knew nothing of this and was told by the person on the phone they went back and listened to our conversation and they had verbally told me of the monthly commitment. They did not offer to let me hear the conversation. Only way to get out from these monthly charges was to cancel… for a penalty fee of around $250. They offered at one point to lower monthly payments to $39. Was not ever informed I would be bound to monthly payments in the first place. Also did not see a technician the other three months a payment was taken from our bank account. Was also told on the phone that the technicians can come by to give service and they don’t have to give notice they are coming or they have been here. All payments were charged to our credit card. No notices thru email or mail.

  

  Business Response

  Date: 01/19/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced. We have thoroughly reviewed your account and communicated our proposed resolution with you via email. Here at Greenix, we genuinely value our customers satisfaction and regret that we fell short of your expectations. Regarding the request to share copies of recorded calls, we prioritize privacy and safety, and therefore, we do not provide copies of our internal recorded calls. We assure you that our team is trained to communicate the terms clearly during these conversations.
  Again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out. 

  Customer Answer

  Date: 01/29/2024

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:01/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ended my contract with greenix and they keep charging me. I even had them come pick up their equipment but I'm still seeing charges. I've been going back and forth with them FOR MONTHS with different issues. First the sales rep when I first started told me if I signed up with them my spiders would be eliminated. 6 months in, they still remained even after the many extra treatments they did in between scheduled visits. One of the technicians said I should have never been told it was going to be eliminated and that their sprays do not kill pests they just influence them to go elsewhere. I tried to terminate my contract and was told by multiple account managers that my contract ends In December. I called in December to confirm and a man I spoke to also confirmed that the days was calling in was my last day and to wait until the last service was complete and call us to cancel. When I called back to cancel a woman told me my contract doesn't end till April EVEN THOUGH MULTIPLE ACCOUNT MANAGERS TOLD ME OTHERWISE. I told her I did not care what my contract says because if I would've been told the correct information this entire time I would've paid the $200 fee they charge you to cancel awhile ago and Instead I waited the 3 months because of the false information I was given by multiple account managers. Why december was given to me by multiple people I don't know but I had that woman speak to her higher up and agreed to cancel my contract. They came and picked up the equipment and that was supposed to be the end of it. I got a charge yesterday for $45 dollars AGAIN. I'm going to hire an attorney if this continues. Not only is this inconvenient for me but it's also affecting my work as I have to spend time during work hours to fix their CONSTANT mistakes and I'm sure the court will agree.

  

  Business Response

  Date: 01/08/2024

  Thank you for bringing this matter to our attention. We have thoroughly reviewed your account and sincerely apologize for the inconvenience and frustration you have experienced.  We are truly sorry for any miscommunication and errors that occurred during the process of cancelling your account. At this time, the status of your account with our proposed resolution has been communicated with you via email. We can assure you that internal reviews of our communication and account management processes will be conducted to identify areas where we can improve to prevent such issues from happening in the future. Again, we apologize for any stress this situation has caused you. We value your feedback, and are committed to making things right.

  Customer Answer

  Date: 01/16/2024

  You have STILL not refunded both of the charges. $46 and $35. Your account managers wouldn't take the call when I called in last time and just told your customer service rep to tell me it would be taken care of and it wasn't. You are STEALING. I will be posting this on every single social media platform I can. Your reps could not explain to me why TWO accounts were made under my name. All they did was apologize and assure me it would be taken care of and it WASNT. 
  
  Regards,
  
  
  
  ********* **

  

  Business Response

  Date: 01/17/2024

  Christine, we appreciate your patience and understanding as we address your concerns.
  The refund for the charges made in error have been successfully processed on January 10th. Please note that it may take 7-10 business days for the funds to reflect back to the card on file. We would like to clarify that the duplicate account had no bearing on the error that led to the charges in question. The duplicate account, as you rightly mentioned, was frozen in November of 2022 following a service inquiry and the subsequent cancellation of an agreement within your right of rescission, thus no charges have been processed on the account in question. We understand the importance of a timely resolution, and we appreciate your patience during this period.

• Initial Complaint

  Date:01/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description:
  Constituent has a Greenix Pest Control contract and was displeased with the service so requested to
  cancel contract. Greenix Pest Control informed there would be a $249 early termination.
  
  Satisfactory Solution:
  Constituent would like $249 fee waived and cancel contract.

  

  Business Response

  Date: 01/04/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our service. At this time, we have communicated your account status with you via email. We appreciate the opportunity to rectify the situation. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out to us.

• Initial Complaint

  Date:12/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  door to door representative of Greenix Pest Control, 1***** ********** ****** *********** ***** ***** came to my home on July 28, 2023 soliciting for pest control. Information was on a electronix computer type apparatus. I was told by the salesperson that I was guaranteed that the mosquitos we are trying to get rid of would be gone along with other pests. I was also told that if the treatment didn't work I could just call the company and they would come back out between treatments. The treatments were to be monthly. The yard was sprayed that day but had little effect on the mosquitos. We could still not enjoy being outside without being attacked by the mosquitos. Mouse deterrents were also set out that day but we still had and have mice here. As per the salesperson that day,, another treatment was to be done on Sept. 11, 2023. I called the morning of the 11the to find out what time the company would be out but was told we were not on the schedule and couldn't get to us that week even though I told them the mosquitos were still as bad as before the first treatment. An appointment for treatment was scheduled for Sept 15, 2023. On Sept. 12 at 12 p.m. I received an email stating that unfortunately their service professional would be unable to be here due to their scheduling error. My email to Greenix states that since the company has breached the contract by ineffective treatments as represented by their salesperson and failure to appear it is no longer a contract but they want another fee for cancelling a contract that they breached. It seems the company is in the cancellation business as much as the pest control business. The treatment was ineffective and technicians don't show up so they want a fee to cancel to stop the payments. Now the three months payments I challenged with my credit card company revoking the payment for non performance has been turned over to collections and I want that collections dropped.

  

  Business Response

  Date: 12/28/2023

  We appreciate you bringing this matter to our attention. We understand the frustration you've experienced, and we apologize for any inconvenience caused. After a thorough review of your account, we can confirm that your account with Greenix has been closed without additional fees. We have taken note of the issues you raised regarding the effectiveness of the treatments and the scheduling errors that occurred.
  Regarding the billing matter, we want to clarify that the dispute of charges with your credit card company is a separate matter. We understand that you have challenged the payments with your credit card company. Thus, the resolution of billing matters is between you and your credit card company.
  As for the collections process, your account is in good standing and will not be sent to any third party collection agencies. 
  If you have any further concerns or questions, please don't hesitate to reach out to us. 

  Customer Answer

  Date: 12/29/2023

  I accept the business's response to resolve this complaint when Greenix withdraws/drops the collection process for $288 through their collection agency. I have received a collection letter in that amount, Thank you for such a timely response. 
  
  Regards,
  
  
  
  ******* *********

• Initial Complaint

  Date:12/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had Greenix services for a few years now and have not seen any improvement with pest control at my house. I called in May of 2023 to cancel the agreement and they talked me into keeping the services for a reduced rate. Since then the pest issue has not been resolved even after contacting their company multiple times and having their service team come out for extra treatments. I tried to cancel service today and they said since it hasn't been a full year (May 2023-May 2024) I am required to pay a
  cancellation fee of $249. I feel I was mislead and I wasn't aware of this cancellation fee when I was asked to give them 1 more chance to make the services right. I have either been hung up on or directed to an invalid number to cancel service. Today I was able to get through to someone and cancel but was told I am required to pay a fee or finish out the service agreement which is $157 per month even though they only treat the home 4 times per year. This is an extreme amount of month for something that isn't providing me value or taking care of the issues I have with spiders, ants and voles. Then when I try to bring it to their attention the issue is not fixed after multiple attempts to make it right. I don't feel it is fair to pay this cancellation fee when I didn't want to be locked into another contract considering I was trying to cancel in the first place but they wanted to make it right. I don't believe it is fair and I fear they will
  send the payment to collections. I think this is a scam to keep customers from leaving and then
  continuing to collect payments after more than 5 attempts of to cancel and dissatisfaction of the services.

  

  Business Response

  Date: 12/28/2023

  Thank you for bringing this matter to our attention. We sincerely apologize for any dissatisfaction you've experienced. Your feedback is valuable to us, and will be used to improve our current procedures. To clarify, your monthly plan was set to $52.43 monthly, which was inclusive of pest and rodent services. We understand that you have had ongoing issues with pest control despite multiple services. We strongly believe our commitment to resolve your pest concerns was displayed by the amount of complementary services provided. However, we acknowledge that there have been challenges in meeting your expectations. To confirm, your account has been closed since 12/8/2023, with email confirmation relayed to you at that time. We have communicated the financial standing of your account with you via email. If you have any further questions or concerns, please don't hesitate to reach out to us. 

  Customer Answer

  Date: 01/05/2024

  Consumer notified BBB acceptance of the business response.