Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  2700 W 21st St Ste 11 Erie, PA 16506

  
• 

  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  
• 

  Greenix Pest Control

  5545 W Raymond St Ste K Indianapolis, IN 46241

  
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  Greenix Pest Control

  2620 N Walnut St Ste 1280B Bloomington, IN 47404

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As others have stated, I was approached by a salesman in my neighborhood in August and told he would throw in additional mice as well as flea and tick coverage for price of the basic package. After the first visit I checked the technician report and noticed neither were treated for at the time. Upon calling I was told these were not included in my subscription. I noted that these were promised by the salesperson and I strictly repeated this to him at the time as this was the only reason for switching from my current pest control. He even showed me on his tablet to confirm. The customer service rep stated that it wasn't in the contract and there was nothing they could do besides add it to my plan. After this i tried to contact the salesperson multiple times for an explanation with no luck. I'd like my plan cancelled and early termination fee waived as I was not provided the additional services promised by the salesperson.

  

  Business Response

  Date: 10/30/2023

  Thank you for sharing your concerns with us, *******. We sincerely apologize for the disappointment and frustration you have experienced in relation to your services. Your feedback is invaluable to us, and we are committed to addressing your concerns in a thorough and timely manner. Above all, we apologize for any confusion or miscommunication that may have occurred during the initial sales process. Our goal is to provide clear and accurate information to our customers, and it appears that there was a disconnect in this instance. We have emailed you our proposed resolution, that we truly hope reflects our remorse. We genuinely understand your frustration and your satisfaction is of the utmost importance to us.  Thank you for your understanding and for giving us the opportunity to rectify this situation. If you have any further questions or concerns, please don't hesitate to reach out to us. 
  

  Customer Answer

  Date: 10/31/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business gave guarantee to rid residence of roaches. Unlimited treatments part of the package. 9 treatments in the span of two months rendered ineffective. Upon complaint, cancellation of account and refund with exception of one month amount of subscription 52.92 promised on October 3rd. This was the resolution greenix provided, no other treatment services. Return stated to take 7-10 business days. I agreed to these terms. Awaited till last business day on October 17th to reach out about failure of payment. Stated to reissue payment. October 20th, Greenix billed account for monthly subscription of account that was agreed to be closed on the 3rd of October. Billing causes account to overdraw. Greenix contacted once more and stated to return amount billed and that return was still on the way. I requested to have the month of Septembers subscription to be refunded as well. Greenix refuses due to services rendered. Services rendered were ineffective. Greenix stated that roaches were resistant to treatment and not at fault of company. Company provides two week guarantee after initial treatment for pest issue to be resolved. I gave the company two months. Company failed to deliver. Consumer should not be at fault for company inability to honor their promises. They use rotating technicians and they did not all appear to be knowledgeable or provide the same level of service with two doing detailed work and others doing the bare minimum.

  

  Business Response

  Date: 10/27/2023

  Thank you for sharing your concerns with us, *******. We are genuinely sorry for the challenges you have faced with our services and the subsequent billing issues. We fully understand your frustration. Above all, we apologize for not meeting your expectations in terms of pest control. We take full responsibility for this and understand your disappointment. While we genuinely regret that our treatments did not yield the desired results, our policy regarding the services rendered remains as per our guarantee, which provides a two-week window for the pest issue to be resolved. We understand that you gave us two months, but it is important to clarify that roach infestations can sometimes be challenging, and resistance to treatment can occur. We do apologize for any inconsistencies in service quality provided by our technicians; we are continuously working to improve our training and quality control processes. We understand the frustration you've encountered throughout this process, and we are committed to addressing your concerns promptly and fairly. We are pleased to confirm you have spoken with a member of our team today, finding an amicable resolution. Once again, we apologize for any inconvenience you have faced, and we appreciate your patience as we work to resolve this matter to your satisfaction.
  
  
  

  Customer Answer

  Date: 11/14/2023

  Business was supposed to issue refund of 191.07. Initial issue of refund was agreed upon October 3rd. I called three times and each time I waited last promised business day (7-14 days) to follow up with each attempt resulting in new waiting period. I filed a previous complaint to the BBB about a monthly payment that I initially agreed to let the company keep to recoup their losses and then asked for back after having to wait longer for a refund that I was already promised (BBB route was used because company refused to allow me to have my monthly payment back of 52.92.) I had received the payment of 52.92 and still had not received the other amount of 191.07. I called once again about the refund and was given another waiting period of 7-11 business days. I again wait for the last possible business day to reach out after not receiving my refund. I have been told everything was submitted.

  

  Business Response

  Date: 11/14/2023

  Thank you for reaching out, ******i. We sincerely apologize for any inconvenience you've faced from a delay in receiving your refunds. After thoroughly reviewing your account, our records reflect that all charges processed during your time with Greenix have since been refunded. The most recent payment on 10/20 was voided and returned to your card on the same day. The refund for September's monthly charge was processed on 10/30 and should return to the card on file within the week, if it has not yet. In regards to the remaining funds, refunds were processed on 08/23. We have attached a copy of these transactions for clarity. 

  Customer Answer

  Date: 11/15/2023

  I am rejecting this response because: I was charged 493.99 in total. I was credited $250 of that amount back on August 25th for the I initial payment made. I then received my refund of $52.92 on November 1st for one monthly billing period. Totaling in $302.92 returned. 493.99-302.92=191.07. With some quick math it becomes apparent that there is in fact a remainder that I have not been paid. Which is clearly supported in the transaction list provided by Greenix. As well as the screenshot provided containing my transactions with Greenix. I would like the remainder of my funds that I have been continuously promised for over a month now.

  
  
  
  Regards,
  
  
  
  ******* *****

  

  Business Response

  Date: 11/16/2023

  Thank you for your response, ******** We understand the importance of resolving this matter promptly, and apologize for any confusion or inconvenience caused. We appreciate you taking the time to speak with a member of our team today. As sated in the call, we acknowledge the discrepancy in the refunded amount. We sincerely apologize for any oversight or miscommunication that has led to this situation. You can expect to see this error corrected within 7-10 business days. We appreciate your patience and understanding as we work to resolve this matter promptly.
  
  

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company came to spray for fleas made excuses and told me had to reschedule never did anything. I called several times put on hold for long period of time cancelled contract 9/7/23 supposed to get refund in 10 days. That never happened. Looked at my bank statement, Greenix took $39.00 out on the 9/15/2023 after contract cancelled on 9/7/2023. just want my money back. Thank you.

  

  Business Response

  Date: 10/24/2023

  Thank you for sharing your concerns with us, *******. First and foremost, we can assure you that we take our customers' concerns very seriously, and we are committed to providing transparency in all our transactions.  Upon a thorough review of your account and billing history, we could not identify any frivolous or extra charges that have been applied to your account. Our records indicate that one charge was processed on 8/23/2023. This charge was subsequentially refunded on 09/07/2023. If you have received any billing statements or notifications that indicate extra charges, we kindly request that you provide us with more specific information or documentation related to these charges. This will allow us to investigate the matter further and ensure that any discrepancies are resolved promptly. Once we receive this information, we will conduct a thorough investigation and work towards resolving any discrepancies. Our goal is to ensure that your account is accurate and reflects the agreed-upon terms of service.
  You can send this information to ********************* and we will prioritize your case to expedite the resolution process.
  Thank you for bringing this matter to our attention. We genuinely want to assist you in addressing your concerns and ensuring that your experience with our company is positive and free of any inaccuracies.
  

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up in July for pest control. I have have not been satisfied with the service. It doesn't work. I have called to have the property resprayed, and while they are quick to send a tech out, it still doesn't work. I called to cancel just to be told I would be charged $250 to cancel. I specifically asked on the initial call if I could cancel anytime. The answer was yes no problem. it turns out you can cancel it just has to be in the first 3 days of the contract, before you even have a service provided. They tell you to wait 14 days to see a difference before you call for a re-service. The 1st cancelation call the account manager talked me into keeping it open because of the $250 fee. I agreed but after the call I still did not feel okay to keep the service, I called back 30 minutes later after going through all the hoops, I talked to a different person and explained it all again. She said she was going to cancel and didn't. I got a text saying a tech was scheduled. I called again to cancel sat on hold and had to hang up. I called a 4th time sat on hold to be disconnected. I got charged the monthly fee, called back a 5th time went though all the hoops of explaining again, getting transferred to account manager, telling him again my issue with the service, him trying to talk me into VIP service. The company as a whole seems to be incompetent. I should not be charged for a service I am not happy with. Seems like there are many people with the same complaints but yet they claim to have a great rating from BBB?

  

  Business Response

  Date: 10/19/2023

  Thank you for sharing your experience with us, *******. We're genuinely sorry to hear about your experience with us and deeply regret any inconvenience you have endured. Here at Greenix, customer satisfaction is our top priority. We genuinely hope this sentiment is conveyed through our proposed resolution that we have communicated via email. Your feedback is valuable to us, and will be used to improve our service and support processes. Your satisfaction is of utmost importance to us, and we aim to rectify this situation to the best of our ability. If you have any further questions or concerns, please don't hesitate to reach out to us.

  

  Business Response

  Date: 10/19/2023

  Thank you for sharing your experience with us, *******. We're genuinely sorry to hear about your experience with us and deeply regret any inconvenience you have endured. Here at Greenix, customer satisfaction is our top priority. We genuinely hope this sentiment is conveyed through our proposed resolution that we have communicated via email. Your feedback is valuable to us, and will be used to improve our service and support processes. Your satisfaction is of utmost importance to us, and we aim to rectify this situation to the best of our ability. If you have any further questions or concerns, please don't hesitate to reach out to us.

• Initial Complaint

  Date:10/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Greenix to get a quote for an exterminator and got tricked into signing a 12 month subscription. He said in order to figure out the pricing he needed a credit card on file just to make the account. I was assured there would be no charge until the first visit. He then told me it would be $149 for a basic plan and then a payment plan of $49.99 for the following months as needed. I havent had my first appointment yet and I have already been charged $39 and when I called to ask about this charge I was told it was a non refundable deposit. I was never informed this was a 12 month subscription service or that there was a $250 cancelation fee. I just want my account closed and refunded as I have yet to receive any services.

  Customer Answer

  Date: 10/16/2023

  10.16.2023 Consumer called BBB stating that company reached out to her and resolved complaint issues.

• Initial Complaint

  Date:10/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/7/23 a salesman came unsolicited to our door. He misled me into signing up for a pest control contract. He said they would be out once every 3 months and I would be charged 69.99. He handed me a tablet to sign a contract. But it wasn’t disclosed that I would be charged monthly that amount until after I received the email with the contract. Also it wasn’t disclosed about the 250 cancellation fee until after I signed. When I called to cancel because I still have the same amount of insects and they tried to get me to sign up for more. I cancelled October 9 and was still charged the monthly fee on October 10 and a cancellation fee. The account manager Celeste said the only thing she could do was use a 15 dollar coupon. I would like to be refunded the monthly charge and the cancellation fee. If a service isn’t performed satisfactory then a customer should have a right to cancel without penalty.

  

  Business Response

  Date: 10/17/2023

  Thank you for sharing your experience with us, **. Your feedback is of the utmost importance to us, and we deeply regret any inconvenience and miscommunication that has occurred during your time with us. We wholeheartedly apologize for any sales misrepresentation. It is essential for us to provide transparent and clear information to our customers. We take full responsibility for any lapses in our communication and service. We will use this as an opportunity to improve our communication and ensure that future customers have a clearer understanding of our service terms. Unfortunately, we have been unable to reach you via phone. We have communicated our proposed resolution, that we genuinely hope you find satisfactory, via email.
  Thank you for giving us the opportunity to address your concerns. If you have any further questions or concerns, please don't hesitate to reach out to us.
  
  

  Customer Answer

  Date: 10/17/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  **** ********

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has consistently misrepresented their services, told me outright lies, not kept their appointments and
  Refuse to cancel my contacts without a penalty larger than i paid. I have no faith in anyone there. Each time i speak with someone I’m told a different story, a different treatment application and just get the run around. If i ask a question I’m told something different than the last person i spoke to. I’m uncomfortable with their lack of work ethics
  and honesty with me. They don’t have 1 person treat a problem, they have different teams. Today, i found out about a special team for people that have had complaints with the company . I asked if there’s that many problems to require a special team. Yes he said. I’m not even sure what was done, if anything since my email said he treated my business today, not my home and it did not mention hornets which is why i called.Apparently they just are not reliable, dependable and in my contacts with anyone in this company, dishonest.

  

  Business Response

  Date: 10/16/2023

  Thank you for sharing your concerns with us, ********. We sincerely apologize for any frustration you've experienced. Your feedback is invaluable to us, and we can assure you that we take your concerns seriously and are committed to addressing them promptly. We understand that you have faced several issues, including misrepresentation, misinformation, missed appointments, difficulties in canceling your contract, and a lack of consistency in the information you receive. We want to acknowledge that these experiences are not reflective of the level of service we aim to provide. Regarding the special team for handling customer complaints, this team has been put in place to address concerns more effectively and to provide a direct point of contact for customers who may have encountered issues like yours. We are dedicated to resolving your concerns and improving the overall customer experience. Unfortunately, we have been unable to reach you via phone to further discuss your concerns. We have emailed you our proposed resolution that we genuinely hope you find satisfactory.  Thank you for bringing these issues to our attention. Again, we wholeheartedly apologize for the inconvenience you've experienced. 
  
  

  

  Business Response

  Date: 10/16/2023

  Thank you for sharing your concerns with us, ********. We sincerely apologize for any frustration you've experienced. Your feedback is invaluable to us, and we can assure you that we take your concerns seriously and are committed to addressing them promptly. We understand that you have faced several issues, including misrepresentation, misinformation, missed appointments, difficulties in canceling your contract, and a lack of consistency in the information you receive. We want to acknowledge that these experiences are not reflective of the level of service we aim to provide. Regarding the special team for handling customer complaints, this team has been put in place to address concerns more effectively and to provide a direct point of contact for customers who may have encountered issues like yours. We are dedicated to resolving your concerns and improving the overall customer experience. Unfortunately, we have been unable to reach you via phone to further discuss your concerns. We have emailed you our proposed resolution that we genuinely hope you find satisfactory.  Thank you for bringing these issues to our attention. Again, we wholeheartedly apologize for the inconvenience you've experienced. 
  
  

• Initial Complaint

  Date:10/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $50 a month since june.
  
  THIS COMPANY IS A SCAM!! They bill you every month, and only come out every 3 months. They do not mention this when you sign up for their service. I am locked in a contract that costs $250 to get out of, even when I told that I was mislead. spend 40 minutes on the phone with them only to have them try and upsell me and say I cant get out of the contract!

  

  Business Response

  Date: 10/13/2023

  Thank you for sharing your concerns with us, ***. We sincerely apologize for any frustration you've experienced. Your feedback is important to us, and I am truly sorry for any misunderstanding and miscommunication that may have occurred. We regret any confusion regarding our billing cycle. Our standard billing practice is a monthly charge, but we provide our services on a quarterly basis. This approach allows us to offer a consistent service schedule and maintain competitive pricing. We strive to be transparent with our customers, and it appears that we may have fallen short in this case. I assure you that our intention is never to mislead or inconvenience our valued customers. We take your feedback seriously, and are eager to resolve your concerns. We have communicated the details of our proposed resolution through email and a voicemail. We genuinely hope said resolution is found satisfactory. Thank you for bringing this matter to our attention, and we appreciate the opportunity to make amends. If you have any further questions or concerns, please don't hesitate to reach out to us.
  
  

  Customer Answer

  Date: 10/14/2023

  I asked for the monthly payment that was just charged.  That is what caused this whole indecent   

  
  Regards,
  
  
  
  *** ******

  

  Business Response

  Date: 10/24/2023

  Thank you for your response, ***. Unfortunately, we have been unable to reach you via phone to clarify the specific payments you are requesting to be refunded. However, we have initiated a refund of the monthly payment processed on 10/5/2023. If you need any further assistance, please don't hesitate to let us know. 

  Customer Answer

  Date: 10/24/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  *** ******

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to hire Greenix Pest Control to eliminate a yellow jacket bees nest that has formed near our backyard door as a One Time service. We called after the bees started getting inside the kitchen. We expressed this is an emergency as we have a new baby in the home / killed 15+ bees in a 2 day span and was very worried so need to get this fixed. Once we scheduled our service for 9/7/23 between 12pm - 2pm we were looking forward to it. Around 2pm, no one showed so we called. They don't have an appropriate response for us as they couldn't reach the technician and said they will call us back. Around 5pm we still heard nothing. We called again and once again they don't have new info for us. Finally we called a 3rd time around 7pm and was told they finally reached him and he still plans on coming. No communication, nothing. We had to call to find this out. Finally around 9pm, he came.
  
  Initially he sprayed from inside and outside, and we hoped this was solve our issues. They mentioned it may take a week or so for all the bees to finally get eliminated. About 2 weeks later we saw no difference. They still were getting into the home. So we called and scheduled a free follow up. The new technician came, sprayed again but mentioned that cold weather is coming which would resolve the issue. We cannot wait for the cold weather. We have seen 0 decrease in bees after these 2 technicians came. They are still getting into the home and the nest seems to not be going away.
  
  When calling a 3rd time about this issue, the customer service rep said "the best we can do on the schedule is 2 weeks from tomorrow". 2 WEEKS TO COME OUT AGAIN TO FIX A PROBLEM THAT SHOULD HAVE BEEN FIXED THE FIRST TIME? We will be going with a different company at this point. Have never had such failure from a Pest Control company in my life. They advertise a 'pest guarantee' but we have seen the opposite.

  

  Business Response

  Date: 10/06/2023

  Thank you for sharing your concerns with us, *******. We have reviewed your account, and are remorseful for any inconvenience you've experienced. Above all, we sincerely apologize for any frustration and dissatisfaction. We fully acknowledge the inconvenience of the delay in our technician's arrival. This delay was due to unforeseen circumstances, and we take responsibility for the lack of prompt communication regarding the technician's expected arrival time. Here at Greenix, resolving customer's pest concerns is of utmost importance. We are genuinely sorry that the results of your one time service and subsequent follow up appointment did not meet your expectations. Although we are dedicated to reducing pest activity for all of our customers, unfortunately, our one-time services do not include any guarantees or warranties that may be available with our recurring subscription based services.

  We are pleased to confirm that you spoke with a member of our team this afternoon and came to a resolution together. Please accept our apologies once again, if you have any further questions or concerns please don't hesitate to reach out to us.

  
  

  Customer Answer

  Date: 10/10/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* *********

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix was going door to door in my neighborhood on July 28th.
  
  The sales rep knocked on the door and started his slick spiel about how they could solve the bug problems that were on the front of the house. They had a special tool that would remove the markings and make them go away.
  
  Since they were new to the area, they had a special sign up promotion. They could do the service same day since they had a truck in the area.
  
  I agreed to move forward based on the promise that these bug problems would be resolved.
  
  The bug problems are NOT resolved.
  
  Part of the sales pitch is that the bugs will increase for two weeks and then start to go away. I still have the same amount of bugs as I did before.
  
  I called to cancel the service because I am not happy.
  
  I was informed there was a $249 cancellation fee. I was told during the sales chat that it would only be $200.
  
  They promote how you have 3 days to cancel the contract per Michigan law. They make these promises they'll be gone.
  
  What you end up learning is, you have to wait 2 weeks to find out which is long past the 3 day Michigan law.
  
  Then when you go to cancel, you are charged significantly more then a single appointment.
  
  Single appointment $349
  
  Startup fee: $159 + $89/month + $249 cancellation fee is $586 vs. $349.
  
  Greenix is predatory sales and they should be shut down.

  

  Business Response

  Date: 10/03/2023

  Thank you for sharing your concerns with us, *******. We sincerely apologize for the dissatisfaction and frustration you have experienced with Greenix. We deeply regret that your experience did not meet your expectations, and we can assure you that your feedback is essential to us. We apologize if you felt that the sales representative's approach was misleading or overly persuasive. Our intention is to provide honest and transparent information to our customers. We acknowledge that the service did not deliver the promised results within the expected timeframe. We are sorry for any inconvenience this may have caused. We have emailed you our proposed resolution that we sincerely hope you find satisfactory. If you have any further questions or concerns, please do not hesitate to reach out to us. We appreciate your feedback and the opportunity to address these issues. 

  

  Business Response

  Date: 10/03/2023

  Thank you for sharing your concerns with us, *******. We sincerely apologize for the dissatisfaction and frustration you have experienced with Greenix. We deeply regret that your experience did not meet your expectations, and we can assure you that your feedback is essential to us. We apologize if you felt that the sales representative's approach was misleading or overly persuasive. Our intention is to provide honest and transparent information to our customers. We acknowledge that the service did not deliver the promised results within the expected timeframe. We are sorry for any inconvenience this may have caused. We have emailed you our proposed resolution that we sincerely hope you find satisfactory. If you have any further questions or concerns, please do not hesitate to reach out to us. We appreciate your feedback and the opportunity to address these issues. 

  Customer Answer

  Date: 10/09/2023

  I am rejecting this response because: the business did not provide a full refund of the cancellation fee. There is $89 missing of the cancellation fee I was charged.
  
  
  
  Regards,
  
  
  
  ******* *******

  Customer Answer

  Date: 10/09/2023

  I am rejecting this response because: the business did not provide a full refund of the cancellation fee. There is $89 missing of the cancellation fee I was charged.
  
  
  
  Regards,
  
  
  
  ******* *******

  

  Business Response

  Date: 10/19/2023

  Hi *******, thank you for your response! We are pleased to confirm you have spoken with a member of our team today, coming to an amicable resolution. 

  

  Business Response

  Date: 10/19/2023

  Hi *******, thank you for your response! We are pleased to confirm you have spoken with a member of our team today, coming to an amicable resolution.