Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  2700 W 21st St Ste 11 Erie, PA 16506

  
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  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  
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  Greenix Pest Control

  5545 W Raymond St Ste K Indianapolis, IN 46241

  
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  Greenix Pest Control

  2620 N Walnut St Ste 1280B Bloomington, IN 47404

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix had a door to door sales rep come to my house and sign us up for service. They had the technician service our home the same day. It’s been over a month and we are seeing no reduction in pests at our home; it feels like an increase. I contacted Greenix to have a technician reapply, which is covered under our subscription plan between regular visits. I have been waiting for someone from their scheduling department to call to get someone out for days. Their customer service team has been passing the buck or non-responsive. When asking about canceling service I am told there is an early termination fee which I would totally understand if there wasn’t already a breach of contract. I just want my service cancelled and refunded as this has been nothing near advertised.

  

  Business Response

  Date: 09/01/2023

  Thank you for your feedback, ****. Here at Greenix, we strive to provide memorable services and results to our customers. We sincerely apologize for the inconvenienced caused by the continued pest activity you've experienced. We understand the importance of a pest free home and hope to provide that peace of mind. Due to the delay in completing your follow up service, your account has been closed and a refund for August's monthly payment is being processed. Thank you for your business and we wish you the best. 

  Customer Answer

  Date: 09/06/2023

  Thank you for contacting me, though I believe there should be a refund of the first application as well as the August charge because there was no reduction of pests plus the breach of contract.

  
  
  Regards,
  
  
  
  **** *****

  Customer Answer

  Date: 09/13/2023

  I will consent to being charged for services rendered only, as the August payment would be for a service that has yet to be rendered. Case and point above by not getting a technician to service the home as requested in a timely manner per your contract.

  
  
  
  Regards,
  
  
  
  **** *****

  

  Business Response

  Date: 09/20/2023

  Thank you for your response, ****. We fully understand your concerns. We appreciate you taking the time to speak with us today and allow us to provide clarification on our resolution. If you have any further questions or concerns, please don't hesitate to reach out to us.

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 a salesman showed up at my door selling the pest control services. At the time I was wrestling with ants in random areas of my new home.

  To get their service I was charged for an upfront fee and told I would have to sign an 18 month contract for $57.00 per month. As an aside he said there was an early cancelation fee of $250.00. But again he reminded me the ant problem would be gone.

  It never occurred to me that the company would use a product that did not last more than a short time.

  When the ants came back the third time, I did not call the company and just sprayed bleach on the ants and they were gone.

  I would have canceled the contract but their $250.00 cancelation fee stopped me, and I continued to pay them for the rest of this bogus contract.

  Please let the public know this company is all talk and show but does not do the job as promised. The cancelation fee is designed to prevent dissatisfied customers like me, to keep paying for little for not services.

  Respectfully,

  ***** **********
  ***** ***** ****** ***
  
  ********** ** *****

  
  

  

  Business Response

  Date: 08/30/2023

  Thank you for bringing this matter to our attention, *****. We apologize for any continued ant activity you've experienced. Here at Greenix, we use the strongest products possible while simultaneously protecting the environment, in alignment with our core values. We are committed to resolving our customers pest concerns and have complimentary services available upon request as often as every two weeks. We have reviewed your account and can confirm your most recent service was completed on 8/17/2023. If you are still experiencing any pest activity, we are eager to return for additional complimentary services. We are continuously working to improve our procedures and appreciate this feedback.

• Initial Complaint

  Date:08/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the rodent services in March due to voles in my yard. Greenix has not delivered to customer promised/hired services in multiple occasions:
  
  1. The Greenix team came and placed traps in most areas except where there was still snow, confirming they would come back to finish traps placement. Didn’t happen and I tried to call warranty a couple times, no one responded or came.
  2. Over summer I had several customer services representative trying to push insect pest control, one of them was very rude and disrespectful, to the point of challenging what I was doing with my money. I filled a complaint, but didn’t hear back from Greenix.
  3. I only had one regular service done and have seen voles and nests in my yard. I tried to request warranty, but no response.
  
  Greenix is not delivering to contract, so this complaint goes beyond standard customer regretting. I’m don’t know how BBB process in those cases, but appreciate the support.
  
  Anderson

  

  Business Response

  Date: 08/31/2023

  Thank you for bringing this matter to our attention, ********. Above all, we apologize for any inconvenience you've experienced. Here at Greenix, we strive to be communicative and attentive to all concerns. We have pushed up your next quarterly rodent baiting service to Thursday, September 7th. Detailed notes regarding your concerns have been left in your account to ensure our service professional will take extra care providing this service and all following services. We look forward to partnering with you to resolve these rodent issues you are currently combating. Thank you again for your feedback, we appreciate your business. 

  Customer Answer

  Date: 09/02/2023

  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.

  Thank you very much for the support in resolving this. Appreciate if you communicate the following to Greenix:

  1. It’s unfortunate that a customer needs to utilize third party services to manage a previously agreed business. That drains trust, fundamental and basic to customer loyalty. My expectation would have been: we agree, I pay, business delivers.

  2. Aligned to that, Greenix did not deliver the promised Warranty in any time I requested. In April, I had to wait for my next visit. Now in September, they anticipated my next visit. While I can only hope the rodent control will be delivered, Greenix did not honor the promised warranty from when I signed the agreement.

  3. Lastly, I received no communication about how Greenix leadership dealt with their street sales individual that was very disrespectful to me early August, episode that happened while I was with a customer service on the phone, who listened to the discussion and agreed to call me and provide an update on disciplinary actions. Yet another problem and undelivered promise.

  Thank you and have a great Labor Day!

  
  ******** ******* ******

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I called them in May about service my main concern was about yellow jackets etc. and was assured they handle everything. We had our first service in May and it was poorly done. We asked for a reservice. It took some time to get someone to come back out. Still had issues with Bees, Wasps, spider webs. Another guy came back out for our August service. Again issue still not solved. I reached out 3 times via: text to the guy that came out he assured me his mgr. would call me he did not. I sent an email all they do is tell us to call the 800#.
  
  I spoke to Joshua our service contract Mgr. and asked him to cancel this contract with waiving the fee. I got an email telling me it's been cancelled and we owe 265.00. My contract shows a cancellation fee of 245.00. This has been the worst experience with this company and I want to severe all ties with them. So they are not even honest in billing me the correct cancellation amount.

  

  Business Response

  Date: 08/30/2023

  Thank you for bringing this matter to our attention, *******. We apologize for the inconvenience you've experienced with ongoing pest activity. We take pride in providing world class service to all of our customers and we regret that our relationship did has ended on these terms. Your frustrations are understandable and we are happy to help in any way possible. Your early termination fee has been adjusted to reflect the price included in the contract terms, without any taxes. Unfortunately, we are unable to completely waive this fee. Our records indicate an understanding of the early termination fee at the time your contract was signed and services began. We appreciate this feedback and wish you the best. 

  Customer Answer

  Date: 08/31/2023

  I think entirely wrong to tell me the fee can’t be waived. That’s BS! Yes I signed a contract however I didn’t think I would be dealing with the worst customer service ever. Your product failed to do what it was supposed to do. Every time we tried to get a reservice call we got the run around. We started this in May we got one follow up service which took numerous calls for them to come back out.  The service guy was more interested in selling us some other product than actually applying the pest control. August we had another treatment and told the new guy we got the product isn’t working. He told us to wait two weeks. Mind you we started in May how long should we wait for the product to work?  I reached out to Mike 3 times via text he reached out to his manager 3 times and we were told he would call us. Never did.l and here we are! 
  

  I don’t feel we owe Greenix anything. This is been the worst experience ever. Joshua said he would send out someone to give us the VIP treatment as if he was doing us a favor! All your customers should receive the VIP treatment! Bottom line is your a Big Company and you can stick it to the little people anytime you want and that just is wrong! Summer is almost over and I wasted my money on your so called pest service.  Don’t tell me you understand my frustration! 

  
  
  
  Regards,
  
  
  
  *** **********

  

  Business Response

  Date: 09/08/2023

  Thank you for your response, *******. Again, we wholeheartedly apologize for any dissatisfaction experienced. We have attached a service report from your account, reflecting four total completed services, two of which were complimentary follow up appointments. Your contract has also been included in this reply, noting four contractual services included in your service agreement. Due to two contractual services being missed by the early termination of your account, we are unable to waive the cancellation fee. Thank you for your time and patience in this matter.

• Initial Complaint

  Date:08/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a single $100 service remaining, wish to sell my house so I would like to cancel the service.
  They are charging me $250 to cancel when my balance owed is only $100. I’m full willing to may the balance owed for the last service and not have the work performed but they are still trying to charge me $250 instead.

  

  Business Response

  Date: 08/30/2023

  Thank you for bringing this to our attention, ****. Your willingness to find a resolution together is greatly appreciated. Your account has been closed. We wish you the best of luck with your move!

• Initial Complaint

  Date:08/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix acts above the law, blatantly ignoring the terms of their own contract, a contract of adhesion to boot.
  They regard the contract as an opening to endlessly solicit “extras” at extra cost, and to perpetuate their services indefinitely, refusing to acknowledge that their contract has not been renewed, continuing to bill me with bogus additional monthly charges, and seeking to intimidate me with collection efforts for their bogus charges.
  I entered into a contract with Greenix for pest control for a 12 month “Initial Term” period beginning June 8 2022 and ending June 8,2023.
  I made the required 12 monthly payments in June, July, August, September, October, November and December 1922 and January, February, March, April and May 2023.
  Greenix performed the four services required by the Agreement by March of 2023, and has rendered no service since.
  The Agreement provided for a month to month continuation upon expiration of the initial term (June 8 2023) unless I notified them I would like to cancel the subscription.
  I sent an email on May 8 2023 to Greenix advising that I was not renewing the agreement, requesting that they cancel the credit card recurring charge authorization, and advising them I would not be responsible for any further charges after the final payment under the Initial Term on May 8 2023. They acknowledged receipt of the notice of non-renewal.
  However, Greenix refuses to acknowledge that the contract ended June 8 2023 and has continued billing me $52.25 on my credit card recurring charges for June and July until I canceled this credit card.
  Greenix has continued to harass me with text messages claiming there is an unpaid balance on my account and refuses to acknowledge that it is closed out unless I submit to another one of their slimy high pressure sales pitches. They have also threatened to take collection action against me in one message.
  As the enclosed copy of the email exchange illustrates, they have come up with a variety of nonsensical excuses for continuing the charges, such as requiring me to “identify” myself, before they can” close” the account. There is no such requirement in the Agreement, but when I offered to provide such information in writing, they never answered.
  Considering that their conman salesman tootled up to my front porch on a Segway and knocked on my door in violation of the local municipal no-knock ordinance, I should have known better than to do business with this outfit.
  As the hundreds of complaints by other customers to the BBB demonstrate, once you sign a contract with Greenix, they are harder to get rid of than an infestation of cockroaches.

  

  Business Response

  Date: 08/29/2023

  Thank you for bringing this matter to our attention, *****. We sincerely apologize for any inconvenienced endured while attempting to cancel your account with us. We are committed to providing an exceptional customer experience and regret to hear about your frustrations. Your account has been closed and no further charges will be made. The billing errors have also been adjusted. Thank you for your time and patience. 

• Initial Complaint

  Date:08/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regrettably, I didn’t review the BBB site prior to signing up for service in May ‘23. My experience is similar to those that lodged complaints against the company. It all started with an unsolicited visit to my home by a young, glib, and persistent sales agent who misrepresented the service offering. I was told that I would receive monthly service and corresponding service charge, which was reduced when I balked at the price. I inquired about changing the offering to address seasonal pests (as I live in a Northern climate) and was told that it was possible without an additional charge.
  
  There was one abbreviated service visit to my home where the “technician” fogged the yard for 5-minutes and left the property. I was not offered any service in my home as was presented initially. They have yet to schedule another visit, now 2 months later and during the prime pest season.
  
  I recently discovered that my “contract” provides for a monthly charge for a 90-day service cycle. This was clearly misrepresented during the initial pitch as a single application would not provide proper pest control and I wouldn’t pay the exorbitant price for the service visit. Additionally, I learned that an additional charge would apply to address pests during the Winter months, which is contrary to what I was told initially.
  
  I spoke with an articulate and friendly “customer loyalty” staffer and explained the situation and expressed my frustration with feeling scammed. I asked to close my account and waive the $250 early termination fee due to the gross misrepresentation. Their manager would not approve it, but they could reduce the monthly charge, apparently to assuage my frustration. This hardly comes close to resolving the matter and further reinforces that they use predatory sales tactics and gross misrepresentation to lock customers into a bad service. These practices clearly demonstrates that they are more interested in fleecing their customers than providing good service.

  

  Business Response

  Date: 08/29/2023

  Thank you for bringing this matter to our attention, *****. We are so sorry to hear our services have not met your expectations. Here at Greenix, providing world class service is our top priority. We fully understand your frustrations and are happy to assist in resolving your concerns. Your account has been closed without any fees and no further charges will be made. Thank you for your time and patience. 

  Customer Answer

  Date: 09/01/2023

  I accept the business's response to resolve this complaint. Thank you for your assistance with resolving this matter.

  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had services with GREENIX here in Utah for almost a year now. I’ve paid the 10 out of the 12 services and have felt the services have gotten inadequate. They spend less than 5 minutes at my front door and leave. I tried to call to cancel last week and the rep said he would transfer the request to account manager and i would be set. That was not the case and they charged me recently and upon calling this morning, account manager told me it’d be $249 to cancel or I can pay the remaining 2 services. I do not want to pay for something that is inadequate any longer. They put me on hold for a long time and I’m looking into some legal action towards this matter. The subscription based service monthly for only 4 services seems like a scam. Looking to get refunded my last payment and get out of the contract without the ridiculous cancellation fee. Account #******

  

  Business Response

  Date: 08/29/2023

  Thank you for bringing this matter to our attention, *****. We sincerely apologize for the disappointment you have felt with our recent services and for your overall experience. We can assure you this feedback will be used to improve our current operations. Your account has been closed and no further charges will be made. Thank you for your time and patience in resolving this issue. 

  Customer Answer

  Date: 09/07/2023

  Consumer notified BBB they accepted business response.

• Initial Complaint

  Date:08/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel the account for over a month and keep getting charged. Please help me cancel and get a refund.

  

  Business Response

  Date: 08/29/2023

  We are happy to assist you in resolving your concerns, Joy. We are so sorry for any inconvenience you've experienced with us. Your account has been closed and no further charges will be made. In alignment with the services received and the charges made we do not believe a refund is adequate for this matter. 

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company repeatedly harasses me for Rodent Baiting payments that are not overdue. Starting in July 2023, the company began calling and sending me letters for overdue payments that were not overdue. In July, the payment owed was posted on the portal on July 06, 2023. I paid the bill via the portal on July 16, 2023 and received an email confirmation. The next day, I received a phone call telling me my bill was overdue and needed to pay the balance. I explained to the rep that I paid and received an email confirmation for payment. I spoke with an account manager about it later that week, but still received a notice about a week after that, indicating that my payment was overdue. I checked the portal and I still did not have a payment due and the next bill was not posted. On Aug 06,2023, the next payment was posted and I paid it on Aug 13, 2023 with email confirmation and the payment showing in the billing history. Today, I received another notice that this payment was overdue.
  
  I receive no notices when these payment due notices are posted and I'm still paying promptly. The payments are the portal are not visible when they are posted as I checked it a few days prior to my Aug payment and did not see it. I paid it as soon as it was visible. This issued started after I removed my saved credit card in Jun 2023 and this seems to be a tactic to re-save a credit card for auto payments. I will not do that, again, as the credit card was removed when a payment for pest control services was automatically pre-paid and the company was not providing the service.
  
  The resolution I would like for this Rodent Baiting issue is for the company to cancel the contract and waive the cancellation fee.

  

  Business Response

  Date: 08/24/2023

  Thank you for bringing this matter to our attention, *****. We apologize for the frustration you've experienced regarding your billing and the manual billing process you have opted for. Your invoice date is currently set for the 6th of the month, every month and is also due that day. Since you have elected to forego auto-pay, this does increase your chances of being notified of a past due bill since these bills have not been paid on time since June. I can assure you that you are not, at this point, being dinged or reported to any credit bureau agencies. We sincerely appreciate your feedback and understand your frustration, however at this point are not at liberty to cancel your account without penalty. If you would like to discuss your experience further, please contact our Account Management team so we can identify any additional levers we have available to make your experience more seamless. Thank you again for your feedback, we look forward to improving your experience in the future. 

  Customer Answer

  Date: 08/24/2023

  I am rejecting this response because: it's not reasonable to expect payment on the same day that it's posted, especially without prior notification.  If this is considered manual billing, it's reasonable to expect paper statement notifications that clearly indicate total amount, payment amount due, due date, and agreement expiry.  It's also reasonable to include a reasonable period between notification date and due date.
  
  
  
  Regards,
  
  
  
  ***** ********

  

  Business Response

  Date: 09/21/2023

  Thank you for your response, *****. Unfortunately, we have been unable to reach you via phone to thoroughly explain and provide clarification. 

  We are happy to address your concerns. We do use a third party billing agency to assist us in receiving past due payments. Past due payments range from 1 day past due to 60+ days. We do not consider accounts in the collections stage or report information to credit agencies until the account is 60 days past due. Due to your account never becoming 60 days past due, your information has not and will not be sent to collections. 

  Additionally, your account was closed without any additional fees being applied. We sincerely apologize for any inconvenience or dissatisfaction you may have encountered. Your feedback is invaluable to us, and we take your concerns seriously. If you have any further questions or concerns, please don't hesitate to reach out to us. 

  Customer Answer

  Date: 09/21/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** ********