Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  2700 W 21st St Ste 11 Erie, PA 16506

  
• 

  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  
• 

  Greenix Pest Control

  5545 W Raymond St Ste K Indianapolis, IN 46241

  
• 

  Greenix Pest Control

  2620 N Walnut St Ste 1280B Bloomington, IN 47404

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a service agreement with Greenix in good faith at or about May 2023. My first service was a few days later. Since that time, no services have been applied according to the agreed contract. Furthermore, my agreement was under the expressed understanding that their products/services act as a repellent for pest; yet, my house is covered with spider/webs both inside and out. Upon calling to cancel the service as it clearly isn’t working, I was informed that the 100% satisfaction guarantee would only allow them to continue their inadequate service and cancellation would cost me $250 despite them not fulfilling their end of the agreement.

  

  Business Response

  Date: 09/15/2023

  *****, 
  
  Thank you again for your time and your feedback regarding your experience with Greenix. I have emailed you personally to discuss your account resolution and hope you will confirm formally that you agree that we've closed this matter to the best of our ability at this point. We sincerely apologize again for the experience you had with Greenix Pest Control and will utilize all feedback provided to improve for the future. 
  
  

  Customer Answer

  Date: 09/18/2023

  While the business representative and I have come to an agreement to resolve this issue with the closure of the account without fees and the refund of monthly charges for services not rendered, I have not received any confirmation that the actions have been taken as agreed. While I have not been charged the cancellation fee which is to be waived, I also have not received confirmation that the account was closed.  Additionally, I have not received a charge back to my credit card for the months of non-service as agreed to on our call.  Lastly, I have not received a copy of the agreement for my records.  Once I receive appropriate documentation of the agreed terms, I will happily acknowledge the situation as resolved.
  
  
  
  Regards,
  
  
  
  ***** ******

  

  Business Response

  Date: 09/27/2023

  *****, 
  
  Thanks again for speaking with me today. We were able to confirm that you received all documentation necessary to confirm between us that this has been resolved to your satisfaction. We apologize again that our relationship was not more conducive to a long-term commitment but surely appreciate the opportunity to learn from your experience and improve as a business for the future. 
  
  

  Customer Answer

  Date: 10/11/2023

  Thank you for your assistance in this issue.  I am pleased to inform you that we have reached a settlement in this matter.  Please mark this issue as resolved.

  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/5/23 I signed papers for service having three business days to cancel (8/9/23). I canceled on 8/7/23. According to the salesman, the first two customer service people I spoke with, and most importantly the Notice of Cancellation from Greenix I would get the $69.00 refunded with in 10 business days from cancellation. I have not received the refund (9/8/23) and the company representative I have been emailing with keeps saying I don't get one. In-fact my last email did not get answered they just forwarded it back to me. I called 8/22 (told refund by 8/25), 8/30 got disconnected while on hold while rep checked into where my refund was then second call finally got told no refund and given email address to dispute. Emailed 8/30,9/1, and 9/4.

  

  Business Response

  Date: 09/12/2023

  Dear *****,
  
  We understand the frustration and inconvenience you've endured throughout this process, and we genuinely regret any negative impact it may have had on your experience with Greenix. Please rest assured that we are committed to providing you with the level of service you expected from us when you signed up. 
  While it is our policy to withhold funds when services are adequately rendered as agreed upon, to address this issue promptly, we have initiated the process to expedite your refund. You should expect to see the refund credited to your account within the next 5 business days. Additionally, any inconvenience this situation has caused will be taken into account, and we will ensure that our internal processes are reviewed and improved to prevent such occurrences in the future.
  
  Thank you for bringing this issue to our attention, and we apologize for any inconvenience it may have caused.

  Customer Answer

  Date: 09/13/2023

  I accept the business's response to resolve this complaint. I am satisfied as long as Greenix actually does send me the refund as promised in their response.
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a persistent sales effort I agreed to give Greenix a shot as a premier pest control service. After signing in June there have been two "services" where there has not been any service done outside of putting down black rodent boxes around the house. Upon calling today to cancel I am still being charged an early termination, which I struggle with considering no service has been done in the first place. The very basic, easy to see webs and other insect beddings around the house have been there since day 1 - which tells me that there has not been any service done, as anyone with a broom could go get rid of webs around the house (doors, garage, etc.).
  
  I had told the account manager today that I am not disputing the prior two payments for a service that I did not receive, however I will be disputing this early termination as there was nothing done in the first place.

  

  Business Response

  Date: 09/12/2023

  Thank you for your sharing your concerns with us, *****. We wholeheartedly apologize for any inconvenience endured during your time with us. Here at Greenix, we are committed to providing world class service. We are remorseful to hear our service did not live up to your expectations. To clarify, your account reflected a Green Guard Pest Control and Tick Flea and Mosquito subscription, set for recurring monthly billing. This method ensured payment for future service appointments. We are so sorry if you experienced confusion regarding your service frequency and billing. Our records indicate that all of your regularly scheduled appointments were serviced on time, before your account was closed. As a gesture of goodwill, we are processing a refund of your early termination fee. Again, we apologize for any dissatisfaction. Thank you for your time and patience. 

  Customer Answer

  Date: 09/12/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  ***** *******

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally called Greenix because I noticed a bee infestation back behind our house, and they said they could handle it. It looked like they had good reviews online which is why I chose them. They charged me over $300 before the service visit, and made me sign a contract, and tried to sell me on a yearly service plan.
  
  The date of service came and went, and the technician never came. I called at the end of the day and they ended up giving me another day that week. I noticed immediately after the technician was there, the bees did not dissipate. I called them the next day, and they told me that they needed to wait 10 days before coming out again to let the substance work its magic. Needless to say, it did not. They came back out again, and re-sprayed. Same thing happened. The bees were still there.
  
  When I called again, I was told by the representative that that is too bad, and I could go elsewhere. She was extremely rude. I asked to speak with a manager, was put on hold for 30 minutes, then was told that the manager was too busy to talk to me!
  
  They transferred me to a customer service line where I talked to someone who seemed extremely helpful. They told me they would send out a VIP service manager on a particular date.
  
  That date came and went and no one came. I have no choice but to dispute the charge with my credit card company and write this horrible review.

  

  Business Response

  Date: 09/12/2023

  *****, 
  
  We at Greenix sincerely apologize for the experience you had with our company. We pride ourselves on both our effectiveness and our reliability and it is clear neither of those were true in your case. Thank you for your feedback. We have reached out to you personally to discuss this matter and explore options to rectify the service you received from us. Regardless of the next steps together, we sincerely appreciate the feedback and this being brought to our attention. We commit to using this experience to improve our processes and communication. Thank you, 

  Customer Answer

  Date: 09/21/2023

  It was very kind of the business to apologize when this complaint was filed, but I still have not received a refund for the unsatisfactory service. It is now in the hands of my credit card company who has now given them two weeks to respond. Today is the deadline.
  
  Thanks.
  
  ***** *******

  

  Business Response

  Date: 10/06/2023

  Thank you for your response, *****. We understand your hesitation in accepting the resolution until your refund is reflected in your account. Our records indicate your refund was processed on 9/15/2023. Unfortunately, we have been unable to reach you via phone to confirm you have received your funds. It may take refunds up to 14 days to return to the card on file, depending on your financial institution. If you have not received your funds as of this writing, please reach out to us as soon as possible. 

  Customer Answer

  Date: 10/06/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had almost the exact situation happen as many other customers that filed a BBB complaints about Greenix. Our interaction with this company began on July 7, 2023 with an unsolicited visit to my home by a young, well-spoken, and persistent sales agent who said all the right things but misrepresented the service offering. We have a large ant colony in our front and back yards and the salesman explained that their service would "get the queen" and that would result in the rest of the colony either moving or dying. Their technician would treat the yard that day and would come back in 3 weeks for another treatment and then every 3 weeks until the colony was gone. Its not clear if the “technician” did anything to the front yard but he walked around the back yard with a large q-tip looking thing "wiping" something on the outside of the house (there was NO evidence of anything after he left).
  We have not heard from this company since the July 7 "treatment" and when I called in mid August I was told my “contract” provides for a 90-day service cycle (but I'm supposed to pay $69/month). When I said this wasn't what we were told and asked how it made sense for our problem to be treated every 90 days, they couldn't answer. This was clearly misrepresented during the initial pitch as a single application would not provide proper pest control and I wouldn’t pay the exorbitant price for the service visit. Today I spoke with another well-spoken & (overly) friendly agent and explained the situation and expressed my frustration with feeling scammed. I asked to close my account and was told that they couldn't do that since we haven't paid the Aug pmt of $69 and there would be an early cancellation fee - in total I would have to pay more than $300 to cancel my account. I hung up. These practices clearly demonstrates that they are more interested in fleecing their customers than providing good service. It's just shameful!

  

  Business Response

  Date: 09/12/2023

  Thank you for bringing this matter to our attention, ********. Above all, we apologize for any miscommunication or inconvenience. Our records include a signed agreement and welcome message indicating an understanding of your service frequency and the early termination fee. We have attached these documents for your reference. You can also access these documents from your customer portal. We are remorseful to hear about your continued pest activity and are committed to resolving these issues. For clarification, we do provide complimentary reservices upon request as often as every 14 days. We have removed your outstanding balance and are looking forward to speaking with you further to schedule a complimentary service on your preferred date. We appreciate your feedback and thank you for your time and patience.

• Initial Complaint

  Date:09/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix tricked me into signing a 12 month contract and never telling me about a cancellation fee. They refuse to wave the cancellation fee. Have hung up me several times.

  

  Business Response

  Date: 09/12/2023

  Thank you for brining this matter to our attention, ********. We wholeheartedly apologize for any miscommunication. We can assure these claims will be thoroughly investigated. At this time, your account has been closed without any additional fees. We wish you the best. 

  Customer Answer

  Date: 09/13/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******** *********

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep charging my credit card $57.58 for a pest control service for which no one has shown up to spray my yard ALL SUMMER! I want them to stop charging me for a service they stopped providing. It feels like a scam to me.

  

  Business Response

  Date: 09/08/2023

  Thank you for bringing this matter to our attention, *******. We sincerely apologize for any inconvenience or miscommunication. Your account reflects an 18 month service agreement, with 6 months remaining. Our records also indicate the delay in service is due to a request for us to contact you via phone before scheduling or performing services. Over the course of the past six months, we have attempted to contact you on multiple occasions in order to schedule and perform service. Unfortunately, our efforts to contact you have been unsuccessful. As a token of goodwill we are currently processing a refund for the previous two monthly payments. We appreciate your feedback and look forward to hearing from you.

  Customer Answer

  Date: 09/11/2023

  
  I am rejecting this response because: Why would the first 12 mos of service calls not need a phone call prior to service but the last 6 mos does? I never knowingly opted to have a phone call first in order to have a service call that I paid for. And if that is the case why was I continuously charged when no one came? Furthermore there were multiple text message replies, directly to the associate who came to my house for the service, requesting the service and noting that no one came to provide the service for the entire spring & summer. That’s  when the service was actually needed.
  
  
  
  Regards,
  
  
  
  ******* ******

  

  Business Response

  Date: 09/13/2023

  Thank you for your response, *******. We appreciate and value your feedback. To clarify, on 5/23/2023 a note was added to your account requesting we contact you before scheduling, due to communication between our service professional and yourself that was relayed to our corporate office. We sincerely apologize if this note was added in error. We have removed this note from your account and scheduled service for 9/21/2023. As a reminder, we are currently processing a refund for the previous two months of subscription payments. We look forward to servicing your home!

  Customer Answer

  Date: 09/15/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:09/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a sales person come to my house around June 1 2023. I stated quite a few times that I want the service one time to try it out. He said multiple times that it would be a one time thing. I got a email from them saying I need to pay again. Looking into it they signed me up for a 18 month contract that you have to pay $267.36 to get out of. After calling the company they said they can not micro manage the sales associate and because I did not read the 18 page document in the 100 degree weather that I need to pay to cancel the subscription. After all of this and reading reviews there are a lot of people that this happens to with unethical sales from this company.

  

  Business Response

  Date: 09/06/2023

  We appreciate your feedback, ****. We sincerely apologize for any confusion or miscommunication. Here at Greenix, we understand the importance of clear and concise communication. We are remorseful to hear the terms of your agreement were not fully understood at the time of beginning services. Your account has been closed and no further charges or services will be rendered. Thank you for your time and patience in this matter.

  Customer Answer

  Date: 09/07/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  **** *******

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023 a sales rep came to my door c’offering a special for mosquito coverage as well as other insects and pests. After hesitation the sales rep said that he would offer the service at a discounted price to get several people in my area to sign up for the service making it easier to treat. The price was $75 initial charge & 65 a month for mosquitoe, wasp, ant, rodent, and other insects tx. I was told that this service tech would come every 3 months as well as in between as needed. I agreed to the service trusting that the sales rep was being honest and not practicing predatory sales. I was wrong. When it was time for me to have a tx, the tech told me that the mosquitoe coverage was not part of my plan. this came as a surprise because I specially signed up because I wanted mosquitoe coverage. The tech Tony informed me the sales rep had been let go and he was running in to other people who experienced the same problem. He said that someone will reach out to me to try to fix this issue. Two wks later nothing has been fixed nor did anyone reach out. Instead I sent a email explaining the issue. I received a email back stating I needed to call. After calling I spoke to an account manager named Crystal who instead of addressing my concerns tried to sell me another plan. Now why would I ever agree to do any other business with this company who I find to be predatory. I asked for a complete refund for not getting the service in which I paid for. Instead of trying to resolve the issue her solution was to either agree to a different service ( again I find this company dishonest and predatory. Or I could cancel and be charged $255 No apologies, rude, unprofessional & she herself was dishonest. when she would not attempt to fix this issue I asked to speak to her manager, being told she is the top manager, there is nobody else & she has no number for me to speak to someone above her. I would like a refund and not have to escalate this with neighbors and seek counsel.

  

  Business Response

  Date: 09/05/2023

  We appreciate this matter being brought to our attention, ******. Here at Greenix, we strive to provide peace of mind from pest activity to our customers. We wholeheartedly apologize for any inconvenience endured. We hold all members of our staff to a high standard of integrity and professionalism and are remorseful to hear of any possible misrepresentation of your agreement. We can assure you that all claims on unprofessional behavior will be promptly investigated. At this time, we have closed your account at no penalty and no further charges or services will be rendered. We will use our experience to reflect on our processes and where we might improve our sales procedures. Again, we sincerely apologize for your experience and wish you the best. 

  

  Business Response

  Date: 09/07/2023

  Thank you for your response, ******. While we empathize with your experience and regret any miscommunication, we do not believe a refund is applicable for the situation. We provided two quarterly services during our relationship, and you were not charged past the current month that cancellation was processed. We have attached copies of your contract and welcome SMS conversation. The welcome messages display a secondary understanding that your service would include pest control and rodent baiting only. We appreciate your feedback and wish you the best. 

  Customer Answer

  Date: 09/16/2023

  As I previously stated the service technician told me that the service was an entire package, not seperate services. I do not have bugs and rodents. I solely signed up for mosquitoes and wasp control to possibly enjoy my backyard. When the tech came the second time and informed me that sells rep had lied to me and several other people in my neighborhood in order to get a sell. The rep told me his manager was working on a solution and would be in contact yet I did not hear anything and was still charged after that. As with any business I expect to get the service in which I was told I was getting. I would hope that any reputable company would actually investigate these complaints and properly resolve them instead of throwing up a contract that was purely predatory in order to make a sale. By stating that a contract was signed your essentially saying not to trust what your company says when your making a sale, also admitting that your company is not reputable does not hold your dishonest employees accountable, and does not honor your customers with satisfaction to kno that we will get the exact service which we believed we signed up for. 
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began a contract with Greenix this month.
  They did not perform a standard initial service as it was "too wet".
  They said they aim for a 48 hour response time for service calls, and the representative said that they would take care of my problem with wasps.
  I called a week later, as initial treatments did nothing.
  They informed me that an appointment was scheduled for August 28th.
  I called the evening of August 28th because nothing was done.
  They informed me that they made a mistake, and my appointment was scheduled for August 30th.
  I filed a complaint with the company, and they called me today, August 30th to follow up on my poor review.
  I informed them that they didn't keep their word, and that was my chief complaint. In pulling up my account, they see that the local branch moved my August 30 appointment to September 1 without notifying me.
  On the recorded call the representative said that she understands this is the second time that I did not receive a service call when I was told I would.
  Greenix is not reliable, doesn't follow through, and is unable to provide the service that I am paying $70/month for, with a $149.99 start up fee. So far I feel taken advantage of and want a refund, because they are not meeting their end of the service agreement.

  

  Business Response

  Date: 09/06/2023

  Thank you for bringing this matter to our attention, ****. We understand your concerns and are eager to assist you. Here at Greenix, we understand the importance of prompt and efficient service. Our records indicate your follow up service was completed on September 1st. We look forward to hearing from you in regards to your satisfaction with that service. We have also sent you SMS correspondence detailing our financial resolution. We appreciate your time, patience, and understanding. We look forward to continuing to protect your home from unwanted pests.