Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control Centerville

  934 Senate Dr Centerville, OH 45459

  
• 

  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  
• 

  Greenix Pest Control

  251 N Rose St 227 Kalamazoo, MI 49007

• 

  Greenix Pest Control

  300 Main St Lafayette, IN 47901

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called Greenix to request information about pest control. They explained to us their process, and said they were having a promotion and it was 50% off. My husband and I over the phone requested they come out. The man we spoke to and scheduled with NEVER informed us that we would be entering into a year long agreement. We agreed to a one time charge of $99 and they came out. The next month, they automatically billed us for $49. We called and they said that it is a monthly charge, and they would come out up to once a month. So we thought they would come spray the house again. They never did. Then the next month they charge us another $49. My husband calls and this time they tell us that they bill monthly but services are only rendered quarterly. So now we have heard 3 different things from different people. He wanted to cancel, and the woman on the phone laughed at him, and said it was a $250 cancellation fee to get out of our contract. THAT WE NEVER WANTED. We only wanted a one time visit to see if the product/services actually worked. So now we are out two payments of $49 for two months that we did not receive service. And they want $250 to cancel. They were very good with words to make you NOT understand that you were agreeing into a year contract. We would not have agreed to the initial visit if that was the case. We feel we were scammed and lied to.
  We want out of this agreement without paying the cancellation fee and the $98 refunded for services that we did not receive.
  This is unethical and wrong of this company to scam people by deceiving them. And from reading the other complaints, it happens way too often.

  

  Business Response

  Date: 07/18/2023

  Thank you for bringing this concern to our attention! We completely understand how frustrating this must have been for you. We acknowledge the miscommunication regarding our service frequency and billing lacked the level of professionalism expected from us. Here at Greenix, we aim to provide world class service to all of our customers. We regret that this was not displayed in your experience. In hopes to resolve your concerns, we have closed your account, waiving the cancelation fee. No further services or charges will be rendered. Again, we sincerely apologize for any inconvenience. If you have any further questions or concerns, please don't hesitate to reach out to us.

• Initial Complaint

  Date:07/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't remember certain details, as in dates. About a month ago, a man on a Segway was trolling through our neighborhood, he came up to me and was telling about Greenix. I told him I couldn't make a commitment without my husbands input. I don't have a credit card but my husband is the one with the credit. He said no problem, we had 3 days to cancel. We decided not to go through with the service, it was to much. The ****** guy told us for the first 3 months it would $30. We still decided no. The number he gave us to call was no longer working. When I tried to email the company, they said I had to contact the company by phone. Well it took me all 3 days to get a hold of anyone. When we did talk to a person, they eventually told us it was taken care of. It was canceled. Well we get a bill today for services rendered., $79! Not the 30 he said. No one has been here. I am a stay at home grandma, I am home most of the time. When did they come, evening, weekends overnight? Anyways, it was canceled. This company is deceitful and lied. They said it was taken of and my husband was told his credit card would not be charged since it wasn't his name on the contract. Which it wasn't. A charge my husband requested to be canceled.

  

  Business Response

  Date: 07/17/2023

  Thank you for bringing this matter to our attention, *******. We are extremely sorry to hear about your experience. It’s always important for us to provide accurate information to our customer's. We acknowledge that we failed you this time by miscommunicating the status of your account and billing. We can assure you this feedback will be used to grow and learn as a team. We are eager to resolve your concerns, and have taken the following actions in hopes to do so. We are currently processing a refund for the charge submitted on 7/12/2023, in the amount of $74.90. You can expect to see these funds returned to the card on file within 7-14 business days, depending on your financial institution. Your account has been closed, and no further charges will be made. Again, we sincerely apologize for the inconvenience caused. If you have any further questions or concerns, please don't hesitate to reach out to us.

• Initial Complaint

  Date:07/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been serving us for more than two years. We trusted them for pest control although there was always new personnel that came for it, did a quick 10 minute thing outside our house and then stayed in their car for 20 to 30 minutes after.
  We were offered an add on service of rodent bait (when we probably didn’t need it), and we were not told this was an added contract.
  Now that we decided to change to a better option for pest control of course, they say we are in contract for that service alone, which is overpriced and mismanaged (they charge $40 monthly but come only quarterly!!! …and that’s 40 only for 3 rodent baits).
  
  We were tricked into a contract and then are being forced to pay a full 12 months again.

  

  Business Response

  Date: 07/18/2023

  We appreciate your concerns are being brought to our attention, *****. We appreciate your business for the past two years and regret to hear about your decision to change providers. Our customer’s satisfaction is our top priority, and we are truly sorry that it hasn’t been demonstrated to you. In hopes to resolve your concerns, we have closed your account, waiving the early cancelation fee. We are also processing a refund for the monthly charge submitted on 7/10/2023 in the amount of $40.00. We are so sorry for any inconvenience caused. If you have any further questions or concerns, please don't hesitate to reach out to us.

• Initial Complaint

  Date:07/12/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being harassed by this company, via phone and in person at my home. I have had two unsolicited visits at my home where the individuals were rude and aggressive. I told both individuals at my home they were not welcome and that if they returned I would call the Sherriff Department as Washington TWP, 45459 has a NO SOLICITATION ordinance and they are not following the law. I did call the Montgomery County Sherriff's Department on 7/05/2023 and reported the aggressive not solicited intrusion on my property. If this behavior continues I will be filing a harassment charge against the company, additionally if further trespassing happens at my home and I fell threatened I will protect myself and my family with whatever force necessary.

  

  Business Response

  Date: 07/13/2023

  We appreciate your experience with our door-to-door sales representatives being brought to our attention. We sincerely apologize for the discomfort and frustration caused by our representative's visit. We fully understand the unpleasant feelings uninvited visitors can bring. We realize that this is not the level of professionalism you expect from us, and we take full responsibility. We can assure you that we work closely with our sales representatives and third-party companies to make sure they are obtaining the required permits. This matter is a top priority for us, and we have been working to resolve your concerns in a timely manner. Your address and contact information has been removed from our system, and no further contact will be made. Again, we are so sorry for any inconvenience. If you have any further questions or concerns, please don't hesitate to reach out to us.

  Customer Answer

  Date: 07/14/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:07/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This occurred on July 7 2023. Salesman knocked on my door and told me all the right things. This is a service I had been looking for. Not sure if they knew that or just came at the right time. But after hearing the sales out It sounded like something I would want and even with me planning on moving within the year he told me they service would transfer to new place. He even told me that my neighbor signed up which after the visit I found out wasn’t true. So after the first service I could tell that this was a huge scam. Came into my house with just a spray bottle. And told me it would kill everything in my house. Literally sprayed for not even a minute. And then my outside service was more of the same plus them using a duster to clean up visible webs. This was literally all done with 5 minutes. So naturally I was skeptical. Went online to review and boy I felt pretty dumb after looking at the reviews. Polite and personable salesman really promised the world but really just provided a spray bottle with a chemical which he couldn’t even tell me what was in it. I also got hustled into a 12 month contract with a 250 cancelation fee after they already got me for a 99 dollar first time fee. Asking for a 100 bucks to help them out would of been more dignified than the service I received. Also told me that they could only do it today or tomorrow to rush the sale but yet they are based out of the same city I am in. Even made up an excuse about how the market is so saturated that he is being shipped out to Pittsburg. I honestly feel incredible dumb for following for such a scam. I would like my account canceled and the cancelation fee waived or refunded. If not done I will have no choice but to make a complaint with the attorney general as I see past unsatisfied clients have done in the last. You can take the 100 bucks you already scammed from me and call it a day.

  

  Business Response

  Date: 07/11/2023

  Thank you for sharing your experience with us, ****. We are so sorry to hear your initial service was not provided thoroughly and with attention to detail. We would like to begin by extending a sincere apology for the poor service you received. We acknowledge that we fell short of your requirements, and we realize how disappointed and unhappy this may have caused you to be. We are constantly working towards providing the best possible service, however we fell short this time. We are truly sorry for the inconvenience that this may have caused to you. At the same time, we assure you that every single measure is being taken to handle this problem at its core and to make sure that nothing like this happens again in the future. We have taken the necessary steps to resolve your concerns. Your account has been closed, waiving the cancelation fee, and no further charges or services will be rendered. Again, we are so sorry we did not provide you with world class service. If you have any further questions or concerns, please don't hesitate to reach out to us.

  Customer Answer

  Date: 07/12/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  **** ****

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an 18-month initial agreement with Greenix in July of 2021. They completed 3 services that year; one in July, one in August, and one in September. Then in November, they tried to do another service. With the temps starting to drop, I asked that we defer till the spring. Instead, they delayed service by a month and in December, billed me for a service that they had not yet completed. I was upset as it was right before the holidays and it took 14 days to receive my money back. I asked again that they hold off scheduling until April of 2022.
  
  In 2022, they completed an April service, a July service, an October service, and once again, attempted a January 2023 service. I deferred to April again and it was at this time I decided to review my contract and realized I was outside of the 18 month agreement and decided to cancel.
  
  I sent an email of cancellation on 4/25/23, and they said you will continue to be scheduled until you speak to an account rep, who will call you within a week. No one called me and they sent three reps to my house over the next 6 weeks. I tried to call during that period and they put me on hold for nearly 10 mins during work hours. I told them twice more via email that my services were cancelled and they will not be contacting me anymore. Finally, I called today and waited to speak to an account rep. This rep was extremely rude and giving me conflicting statements and wrong information. He told me I completed 5 services even though the initial contract calls for 7. Nowhere on the contract does it say 7 services, as a matter of fact, it only shows 5. I completed 6 services. At the bottom of the contract it clearly states in bold “this agreement is for an initial period of 18 months.”
  
  My family and I are feeling threatened and harassed by the unsolicited visits every two weeks and feeling helpless against this company. Neither parties are in debt to each other and I just want the harassment to end.

  

  Business Response

  Date: 07/11/2023

  Thank you for bringing this matter to our attention, ****. We sincerely apologize for the difficulties you faced when requesting to cancel your services. We pride ourselves in making our representatives easily accessible to all our customers, and regret this was not reflected in your experience. It is never our intention to produce unpleasant feelings as stated in your complaint. Your experience is very unsettling to us, and we can assure you will be conducting an investigation to prevent this from happening again. In hopes to resolve your concerns, we have closed your account, waiving the cancelation fee. No further charges or services will be rendered. Again, we are so sorry that we failed you. Please let us know if you have any further questions or concerns. 

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service was not delivered. The technician stated there was little that could be done since we lived near the woods. We cancelled and were charged a $249.00 cancellation fee. Greenix did not deliver on the contract.

  

  Business Response

  Date: 07/07/2023

  Thank you for bringing this matter to our attention, *****. We are so sorry to hear about your experience. We understand how frustrating and difficult this must be. Here at Greenix, our team strives for 100% customer satisfaction, and it’s evident we’ve fallen short in this instance. We regret that we were unable to fully protect your property from pest activity. We are eager to resolve your concerns. We are pleased to inform you that we are currently processing a refund in the amount of $249.00. You can expect to see these funds returned to the card on file within 7-14 business days, depending on your financial institution. We sincerely hope this resolution brings some consolation for your experience. 

  Customer Answer

  Date: 07/18/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:07/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2023, a Greenix sales person knocked on our door and we discussed their services. I asked for some literature and a quote. They sent me a quote by email. My biggest mistake was giving him my email address. The salesperson returned the next day and I told him we did not want to sign up for the long term subscription service they were offering (minimum of 12 months). He was very pushy, but finally left after I walked into my house while he was still trying to sell.
  
  The next day, he showed up again, this time with his “manager.” They were in my driveway when I returned from the grocery store. I again told them very clearly I was not interested in signing up for their service. They looked at each other and laughed but left when I went into my house.
  
  A couple of weeks later, a Greenix truck and technician showed up at my door, “here to perform my first service.” I explained to him we never signed up, we rejected the quote. He apologized and left but rang the doorbell 5 mins later and said he had called the office and we do have an account. I told him, no, I asked for a quote and I rejected the quote, we never hired them, he is not authorized to be on my property or perform any services. He sat in his truck for 5 or 10 mins then left.
  
  Then, the emails started coming. First one saying sorry we couldn’t complete your service, you must call the office. I responded, no, I don’t have an account with you. Then another email saying they heard I want to cancel my account, but they can’t unless I call their office. Wrong, I don’t want to talk to them. We have no relationship and they just want to harass me more and/or get my phone number, which I never provided. They don’t have my payment information, my phone, etc. because I NEVER signed up.
  
  Today, July 4, I received an email from them with an invoice for $99. I can see where this scam is going. They will keep sending me monthly invoices for services I did not buy and they are not performing.

  

  Business Response

  Date: 07/06/2023

  Thank you for bringing this matter to our attention, Tim. We sincerely apologize for the discomfort and frustration caused by our representative's visit. The actions stated in your complaint are deeply concerning and do not align with our company values. We understand that this is not the level of professionalism expected from us, and we take full responsibility. We can assure you that we take this matter seriously and will be conducting a full investigation to prevent this from happening again. We have taken the following steps in hopes to resolve your concerns. The account created in your name has been closed, and no further invoices or service attempts will be made. We have also removed the outstanding charge. Again, we are so sorry for this unpleasant experience. If you have any further questions or concerns, please let us know. 

• Initial Complaint

  Date:06/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2023 my wife asked them to work on our house that we were putting on the market to sell in just a few weeks as house we were building was almost completed. They apparently got her to electronically sign a contract for another year which in no way would have been her intention as she knew we were moving in weeks. They refused to work with her and charged her $249.00 to get out of a contract that she would not have even considered had she realized what she was signing. Even assuming an innocent misunderstanding when they had her sign the contract I find the unwillingness to work with her in this situation deplorable. She had no reason to even consider signing a year long contract on a house that she knew would soon be on the market and, in fact is now under contract just 3 months later.

  

  Business Response

  Date: 06/23/2023

  Thank you for bringing this matter to our attention, *****. We sincerely apologize that you had this experience. We are also sorry to hear about the difficulties you faced when requesting to cancel your services. We fully understand your frustration and are eager to resolve your concerns. We have taken the following steps to correct this; a refund for $249.00 is currently being processed. You can expect these funds to return to the card on file within 10-14 business days, depending on your financial institution. We regret that our relationship ended in this fashion, and hope this resolution brings some consolation. Please let us know if you have any further questions or concerns. 

  Customer Answer

  Date: 06/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service was for rodent removal from *** * ****** ******* ***** ****** ******** is in hospice care at a nursing home.i have power of attorney to handle all of her affairs..geenix has been billing her account for 83.00 for months and has provided no service.the last appointment that was agreed upon and scheduled was two months ago.it was for a Monday and the tech said he came on a Saturday but never contacted me and just put a bait box at the front door.i never heard from this company again and continue to be billed monthly for 83 dollars.i would like this contract cancelled and three months refunded.i never heard of a company that just bills someone for no service..if a appointment is set up then that's when a tech should be there a tech can not just show up whenever they feel like it .I have 24 hour surveillance cameras at this address and can verify the tech never entered the house to do anything

  

  Business Response

  Date: 06/23/2023

  Thank you for bringing this matter to our attention! We sincerely apologize for any inconvenience and miscommunication. We have reviewed your account and can confirm that the account has been closed. No further services or charges will be rendered. We fully understand your frustration and acknowledge that we failed to communicate our billing and service procedures effectively. We
  plan to use this experience as a reference in improving our processes and
  customer communication. Please let us know if you have any further questions or concerns. 

  Customer Answer

  Date: 07/05/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  ****** ****