Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  699 Industrial Dr Middletown, DE 19709

  
• 

  Greenix Pest Control

  300 Delaware Ave Ste 2215 Wilmington, DE 19801

  
• 

  Greenix Pest Control, LLC

  73 Cavalier Blvd Ste 134 Florence, KY 41042

  
• 

  Greenix Pest Control

  400 136th Ave, Suite 530 Holland, MI 49424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business knew about a mouse problem in the attic. The business schedule routine visiting. All payments totaling mire than $200 have been paid. When I booked their service in March I was told everything after 4 visits would be free. The company has done a mediocre job catching mice. The home and roof has been sealed by me and there are still mice. I asked was there an infestation and told no though more than 15 mice have been caught. The business set Traps in the attic after 2 escalated calls. The business has refused to come remove their equipment and check for catches on the traps in the attic. The business schedule 5 appointments and left a credit on the account. The company did not call or show for the first appointments on 6/15. I have made numerous attempts to contact the company to get this resolved. To see why all 5 appointments have been canceled and have no solution

  

  Business Response

  Date: 06/23/2023

  Thank you for bringing this matter to our attention, ******. We sincerely apologize for the inconvenience caused by our scheduling miscommunication. Here at Greenix, we strive to provide world class service and protect each customer's home from pests and rodents to the fullest extent. We fully understand your frustration and acknowledge that we have failed to protect your home. Due to this unpleasant experience, we would love to provide you with a complimentary four service interior rodent plan. Unfortunately, we have been unable to reach you to schedule these services. We hope we are able to make contact with you soon and resolve any further concerns you may have.

  

  Business Response

  Date: 06/23/2023

  Thank you for bringing this matter to our attention, ******. We sincerely apologize for the inconvenience caused by our scheduling miscommunication. Here at Greenix, we strive to provide world class service and protect each customer's home from pests and rodents to the fullest extent. We fully understand your frustration and acknowledge that we have failed to protect your home. Due to this unpleasant experience, we would love to provide you with a complimentary four service interior rodent plan. Unfortunately, we have been unable to reach you to schedule these services. We hope we are able to make contact with you soon and resolve any further concerns you may have.

  Customer Answer

  Date: 06/26/2023

  I am rejecting this response because: Greenix I'd not forthcoming. The company has not reached out to me via cell ************* ***********7 or email ************************** 

  The company has a scheduling and commitment to follow through issue and had been unable to deliver on both. 

  
  
  
  Regards,
  
  
  
  ****** ******

  Customer Answer

  Date: 06/26/2023

  I am rejecting this response because: Greenix I'd not forthcoming. The company has not reached out to me via cell ************* ***********7 or email ************************** 

  The company has a scheduling and commitment to follow through issue and had been unable to deliver on both. 

  
  
  
  Regards,
  
  
  
  ****** ******

  

  Business Response

  Date: 08/16/2023

  We appreciate your feedback, ******. We have determined the appropriate course of action to resolve your concerns is to end our service relationship. Our records indicate that the terms of your initial interior rodent baiting agreement have been fulfilled. Our records also indicate that the services that have been canceled are primarily due to an adult not being at the residence at the time of service. Unfortunately, we do not believe continuing to attempt providing service is conducive to resolving your experience. Your account has been closed, waiving the early termination fee for your exterior rodent baiting agreement. Thank you for your time and patience, and we wish you the best. 

  

  Business Response

  Date: 08/16/2023

  We appreciate your feedback, ******. We have determined the appropriate course of action to resolve your concerns is to end our service relationship. Our records indicate that the terms of your initial interior rodent baiting agreement have been fulfilled. Our records also indicate that the services that have been canceled are primarily due to an adult not being at the residence at the time of service. Unfortunately, we do not believe continuing to attempt providing service is conducive to resolving your experience. Your account has been closed, waiving the early termination fee for your exterior rodent baiting agreement. Thank you for your time and patience, and we wish you the best. 

  Customer Answer

  Date: 08/17/2023

  I am rejecting this response because: your information is false. We've been home. I work from home Monday-Friday from 7am-5pm daily.  You all send random emails canceling and rescheduling appointments.  Refund my money for poor service, incomplete services and come retrieve your equipment from my property. 
  
  
  
  Regards,
  
  
  
  ****** ******

  Customer Answer

  Date: 08/17/2023

  I am rejecting this response because: your information is false. We've been home. I work from home Monday-Friday from 7am-5pm daily.  You all send random emails canceling and rescheduling appointments.  Refund my money for poor service, incomplete services and come retrieve your equipment from my property. 
  
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:06/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9th 2023 I searched for a company that can take care of a mice problem I had. The Google search came up with a company by a different name but it was greenix on the other line. I explained my issues and they confirmed they can fix the issue and what my initial payment would be, $188.99 plus monthly payments of 39.99 for rodent issues.
  
  I asked about wasps since I have them bad in my grass and fence they said I can add on pest control at a later date with no initial payment needed just the monthly of $49, that ended up being a lie I paid $69.99 initially and 49.99 monthly. I have called them twice because the services aren’t what they initially explained to me and the wasps and ants are still around. They have sent a tech to fix the issue but still didn’t do anything about the issue I have. I’ve spent more money to take care of the issues they should have been taking care of myself. I tried to cancel and that’s when it was brought to my attention that there was a cancellation fee of $500. Not just one fee two since I have two services for one household.
  I gave them a chance to fix the issue and it’s not working.
  I want my account closed and services cancelled with no fees or further payments. It’s outrageous they charge monthly services for no service. No one is servicing my house for them to charge me and they should have explained the whole agreement not just half. Always let your customers know there is a cancellation fee. I feel mislead and rushed with all these good things they said but kept hidden fees to themselves. It’s been three visits and $300 in plus what I paid to fix the issues on my own. Examples of my outside purchases, are filling the holes myself around my house so rodents wouldn’t get in. Spraying wasps nests on my fence. Spraying my grass for wasps and pests and buying ant powder to sprinkle all around my house.

  

  Business Response

  Date: 06/15/2023

  We appreciate this matter being brought to our attention, Susana. We are so sorry to hear your experience with us has been less than satisfactory. We also regret that we were unable to resolve your pest and rodent needs. We understand the importance of clear communication regarding pricing and expected results and we acknowledge that we failed you. We fully understand your frustrations and are eager to resolve your concerns. We have closed your account with a zero dollar balance, waiving the cancelation fees. No further charges or appointments will be made. We hope this resolution aligns with your expectations. If there is anything else we can assist you with, please don't hesitate to let us know. 

  Customer Answer

  Date: 06/15/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:06/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have the worst service. Below is what I sent them for a service that I was charged for the interior plan.
  
  "The technician didn't even come to my house for the interior plan. we were scheduled for 3-5pm on the October 21st. He came at the incorrect time on Friday because my Thursday appointment was rescheduled. And the only reason Thursday (different technician) was rescheduled is because, again, there was poor communication between the office to the technicians, and he came at the wrong window of time. He was supposed to come on the 24th in the 3pm-5pm window. We communicated this on the phone on Friday because of the poor scheduling conflict. I called the office to confirm 24th's appointment because I did not receive an email confirmation, nor did I receive a text from the technician of his anticipated arrival time and I was told from the office that there was not an appointment scheduled for 24th. He sent this review request in the 2pm hour which makes no sense if he was supposed to show up between 3-5pm. How am I supposed to leave a review prematurely? I want someone to call me right away because I was charged for this service."
  
  they did eventually get me that service...however, It was rescheduled 4x. The last minute reschedules put a lot on me and was a burden for me because I work full time and my commute is 30min.
  
  I had also bought an interior plan which allows me to have 4 services. And only two have been fulfilled. I was supposed to one in Dec. 2022. They never scheduled one. No one showed up. Nothing was done about it. I am supposed to have one this month...so we will see if I receive that service.

  

  Business Response

  Date: 06/06/2023

  Thank you for bringing this matter being brought to our attention, Marisela. We understand how unpleasant this experience must have been for you. Our customer’s satisfaction is our top priority, and we are truly sorry that it hasn’t been demonstrated to you. Here at Greenix, we understand the importance of punctuality and clear communication and are disappointed that this has not been reflected in your previous experiences. We also appreciate you taking the time to speak with us. We have taken the following steps in hopes to resolve your concerns. You are currently scheduled for a complementary reservice on 6/8/2023 and your quarterly rodent baiting service is scheduled for 9/8/2023. We have also applied a credit in the amount of $145.00 to your account. Please don't hesitate to let us know if you have any further questions or concerns. 

• Initial Complaint

  Date:05/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has repeatedly charged me for services that I have not received nor hired. We hired the service one year ago and paid in advance the full year. On Apr 28 we call to ensure the contract will not renew and they confirmed it we will not renew the contract. But two days later they charged my credit card $38.28 and two days ago $51.94. When I called to complaint about this issue, they said they miscalculated from my original contract and they are now charging the difference. They did not mention any of this on my call of Apr 28. I have attempted to close my account and they are obliviously trying to keep selling their service.

  

  Business Response

  Date: 05/31/2023

  Thank you for bringing this matter to our attention, *****. We sincerely apologize for any miscommunication regarding pricing and service length. Here at Greenix, we strive to provide clear and effective communication to our customer's and we acknowledge that we failed you in this situation. We have taken the following steps in order to resolve your concerns. A refund for the charges processed on 4/28/2023 and 5/28/2023 are currently being processed, totaling $90.22. You can expect to see these funds returned to the card on file within 7-14 business days, depending on your financial institution. Your account has also been closed with a zero dollar balance and no further charges will be made. Again, we regret that you had this negative experience and we will use this feedback to improve our current processes. We hope this resolution is satisfactory. Please let us know if you have any further questions or concerns. 

• Initial Complaint

  Date:05/18/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has repeatedly charged me for goods and services that I have not received. They have a contract for one service and have repeatedly charged me for additional services. I have called on four occasions to rectify this issue. I have attempted to close my account and they refuse. They have sent notices of completed service and no technician has come to the house.

  

  Business Response

  Date: 05/19/2023

  Thank you for bringing this matter to our attention, ****. We sincerely apologize for any miscommunication regarding your contract length being appropriately explained. We are so sorry for any inconvenience experienced when requesting to cancel your services. Here at Greenix, we take pride in providing a world class experience to all of our customers and we regret that this was not displayed to you. We understand your frustrations and have taken the following steps to resolve your concerns. Your account has been closed with a zero dollar balance and no further charges will be made. Please let us know if you have any further questions or concerns. 

  Customer Answer

  Date: 05/20/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  **** ****

• Initial Complaint

  Date:05/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to cancel our pest and rodent service for 5 months. The only way to cancel is to CALL (no method to do so in writing was their response to our written cancelation request via the web site) so we finally did call to cancel on the 13th of February. We were very clear on the phone that ALL services should be canceled. I asked for confirmation in writing, which they got wrong. Subsequent to the 13th they have charged me an additional 2 times. We get collections letters from *** ********* regarding this. We were a customer since 2021 and just wanted to cancel. We feel harassed by this company.
  The web site show us fully paid - see attachment. We would like written communication that the contract is over and we are fully paid.
  
  We also would like credit back for the last two charges because we had given notice. We did the rodent baiting for the required 1 year (feb 2022 through Feb 13, 2023) and I did pest control for over 1.5 years (only 30 day notice required). Both were complete. I should not have been threatened with a cancelation charge during my cancelation call. They should give me back the $40 from the last two charges to my account that I paid for but did not receive any physical service.

  

  Business Response

  Date: 05/08/2023

  Thank you for bringing this matter to our attention! We sincerely apologize for the miscommunication you experienced when attempting to cancel your account in February. We fully acknowledge how inconvenient and frustrating this must have been for you. We have taken the following steps in hopes to resolve your concerns. A refund for the charge of $79.12 submitted on 5/6/2023 is currently being processed. You can expect to see these funds returned to the card on file within 7-14 business days, depending on your financial institution. Your account has been closed with a zero dollar balance, and no further charges will be made. We appreciate your feedback and will use this as a tool to develop our current processes. Please let us know if there is anything we can assist you with in the future. Thank you for your time and patience. 

• Initial Complaint

  Date:05/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm very upset. I've called them once to cancel and they keep charging me despite the promo that would make it cost like $10 a month which isn't even true. They lied to me to get me to sign up. They said all pest control services would be covered by this one monthly cost. That was a complete lie, so when they told me I had a mouse issue and just had to sign an agreement to get the boxes I said ok, then I get a separate charge for that! Then I was charged again today! I want that refund and I want them to stop charging me and come get their mouse boxes like I asked them to do 2 months ago! You can't lie to someone over the phone to get them to sign up and then tell me I'm stuck for a year. That's not good business. Worse than that, the initial visit was supposed to see if I even had roaches. I didn't. He just treated because I paid for it and would have to continue. Every time he came he said he seen no evidence. I'm done with this company, and I'd rather not take this further with reviews and tweets and videos, but I want out now and my money back since the call I made to cancel 2 months ago.

  

  Business Response

  Date: 05/03/2023

  Thank you for bringing this matter to our attention! We deeply regret to hear that you have had an unpleasant experience with us. Here at Greenix, we pride ourselves on communicating our services and rates clearly. We are so sorry that this has not been demonstrated to you. We have taken the necessary steps to correct this situation. A refund request for all charges pertaining to rodent baiting service has been submitted. These charges were processed on 2/8/2023 and 3/8/2023, totaling $70. You can expect to see these funds return to the card on file within 7-14 business days, depending on your financial institution. We also canceled your rodent baiting service and waived the cancelation fee. Per your request, your pest control services are still active. Again, we sincerely apologize for the inconvenience. Please let us know if there is anything else we can assist you with.

  Customer Answer

  Date: 05/11/2023

  A woman from Greenix called me stating she would cancel my account and refund all of my money that was wrongfully charged. That includes every month's amount outside of the 139 I agreed to monthly and every dollar from the past two months when I called in the first time. 

  I was happy with that. If that would have happened i would be ecstatic. Unfortunately they continue to charge me and have sent out 3 people to do pest controls and I had to call and cancel today and then they send me another email about another appointment on the 13th!

  They have not done what they promised AT ALL and on top of that keep harassing me with charges and appointments. I keep calling and they keep saying it's canceled and they will refund the charges and never do either! I'm irate by this point. Do what you promised all of the times I've spoken to you!
  
  
  
  Regards,
  
  
  
  ********* ********

  

  Business Response

  Date: 05/11/2023

  Thank you for taking the time to speak with us today. We sincerely apologize for your experience and understand how frustrating this must have been. We can confirm that your account has been fully closed with a zero dollar balance and we are currently processing multiple refunds, totaling $386.00. You can expect to see these funds returned to the card on file within 7-14 business days, depending on your financial institution. Again, we are so sorry for any inconvenience. Please let us know if you have any further questions or concerns. 
  

• Initial Complaint

  Date:05/02/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Greenix for pricing information on pest control. They created an account in my name. I determined they did not meet our needs and did not order service. Service has never been provided. I have started receiving notices of an overdue account by text and email. I responded by text that I had not received service and want the account closed immediately. They respond by insisting I contact customer service in Chicago. The practice is aggressive and unethical. Please help! I wish to have the account closed and no further contact.

  

  Business Response

  Date: 05/02/2023

  Thank you for bringing this matter to our attention! We sincerely apologize for your experience and understand your frustration. We have reviewed our system and acknowledge that you were billed in error. We have promptly removed the outstanding charges and closed your account with a zero dollar balance. If you have any further questions or concerns, please do not hesitate to contact us.

  Customer Answer

  Date: 05/03/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** **********

• Initial Complaint

  Date:04/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been to our home 2 times and have not done any of what we have paid for. No outside treatments at all that we have paid for. The last guy who came just walked through our house, checking traps which mind you, were what we personally purchased and they did not use the company traps even though we paid for the service. When we asked the last guy when they would finally do the treatment we paid for he had no idea. Each time we have been told different things. They were supposed to come to our home for a weekly check and to apply the treatment outside but there was another “scheduling conflict” which they did not call or text us to inform us of. Our very first appointment with them after we had already signed with them was also apparently scheduled on their “training day” and the guy walked through our house being incredibly rude complaining about how he wasn’t even supposed to be here. So we have paid for 2 people to come into our house and walk around then leave???!! The 2nd tech that came even told us that if we wanted him to fill any holes in our foundation or. Otherwise he could find them and he could come on his own time and could pay him $200. You mean the prevention isn’t part of what we pay the company for so he offers it on the side while on the clock for greenix? We called this morning after they didn’t show up yesterday and the guy was refusing to help and cancel service when they’ve only come here 2 times and have not used any chemicals or things to actual prevent. Mind you they told me I had 30 days to cancel service because I had to see if my son with severe allergies and eczema would react badly. He gave me his word and told us he made a bit of this. So today he refused to let us speak to his boss and said his boss doesn’t take phone calls and said we would owe $250 to stop future techs and to cancel service. This situation needs to be fixed and these scammers need to be stopped. We demand cancelation fee waived and service canceled.

  

  Business Response

  Date: 04/19/2023

  Hello ***,
  We appreciate this matter being brought to our attention. We have reviewed your account and it is apparent we failed you in multiple ways. Here at Greenix, we are committed to providing excellent customer service. We are so sorry that this was not demonstrated to you. We are currently investigating this situation to make sure that proper measures are taken to ensure that this does not happen again. As of 4/19/2023 your account has been closed and no further charges will be made. The cancellation fee has been waived. We are also processing a refund for all charges made, totaling $347.00. You can expect to see these funds returned to the card on file within 7-14 business days, depending on your financial institution. Again, we sincerely apologize for this unpleasant experience. We hope this resolution will bring some peace of mind. Thank you for your time. 
  
  

• Initial Complaint

  Date:04/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family has utilized services with Greenix for several years. Over the course of working with this company, there have been multiple times that I’ve had to call them to “reservice” our home due to wasps building nest around our deck. This has been frustrating but the workers that come out are friendly; although most of the time they can’t find the nest and we call them back once we locate it. Our last service occurred in February so I called recently (first of April) to alert the company that we would be moving in June and would not require services past June. Several days after the call, I noticed that the wasps were back. I called to ask for our normal “reservice” because it’s been less than 2 months since the last treatment and we’re already seeing wasps activity again (keep in mind we called them several times last year with the same complaints). I explained I wanted this taken care of so the new homeowners wouldn’t come in with these issues. They stated that because I no longer have a contract for the year, there was nothing they could do for me unless I pay nearly $300 for a service.
  I just paid for a service less than 2 months ago and it clearly did not resolve the issue yet they are unwilling to come back to dust or even discount a new service when I have been patient with them over a year regarding this issue.
  This is no way to treat a customer that has worked with an agency for years and has been empathetic to their lack of handling the wasp and bee issues we’ve experienced over the past year. I’m very disappointed that I have to search for a new company to re-do a service at the last minute while preparing to move.

  

  Business Response

  Date: 04/17/2023

  Hi ******* * *******
  We sincerely apologize you had this experience and we understand your frustration. It’s very important for us to go above and beyond for our customer's, past and present. We acknowledge that we failed you this time by not resolving your pest issues. We are taking the necessary steps to correct this. We would be happy to schedule a complementary reservice at your preferred date and time. Please reach back out to us at ###-###-#### or respond via SMS to complete the scheduling process. We will make sure to use this experience to grow and learn as a team. Thank you for your patience. If you need anything else, please let us know and we can help. We apologize again for any inconvenience. 
  
  

  Customer Answer

  Date: 04/18/2023

  I accept the business's response to resolve this complaint. Greenix reached out immediately and completed a reservice today on the interior and exterior. The team member that came out was friendly, per usual. I appreciate the efforts to resolve the issue at hand. 
  
   
  
  
  ******** * ****** *******