Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  300 Delaware Ave Ste 2215 Wilmington, DE 19801

  
• 

  Greenix Pest Control, LLC

  73 Cavalier Blvd Ste 134 Florence, KY 41042

  
• 

  Greenix Pest Control Centerville

  934 Senate Dr Centerville, OH 45459

  
• 

  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/14/2024 I signed up with Greenix pest control to control my sugar ant problem in my house. I was reassured by the salesperson that this was an easy job and they'd be able to control my problem. I signed up for a year contract of protection from pests for my house ****** initial fee, followed by monthly fee of ***** every month. The 1st tech came out 12/16 he came out at that time the ant issue was confined to my kitchen and bathroom only. He came out and applied a gel in my vents and left. The 2nd tech came out on 1/03 for reservice as I called and told them the pest activity had not decreased and was worse, he came out and did the exact same thing in my vents and set up sticky pest traps and left and assured me it would take care of the issue. This did not. The 3rd (best and experienced pro tech) came out on 1/16 after speaking to an area manager and explaining the ants are spreading throughout my house that I couldn't even lay my 7 month old daughter down to crawl without ance crawling on her from the carpets. He assured me this tech was a pro they were doing a whole house "VIP treatment" and this would take care of the issue at least control it and he waived my 2nd month scheduled fee. He came did the exact same thing as the other 2 techs except he said he put the bait deeper into the vents. He didn't do anything outside of the kitchen and bathroom vents and setup sticky traps. He told me we need to buy mesh vent covers and to ammonia and windex our baseboards which i dont understand I hired these people to control our problem. It's been a month since that visit with increased ant activity in all rooms in the house. I'd like the contract to get voided and refunded as they have not held up their end to even control the problem instead it has got worse. Other neighbors around our area with the same issue use different companies and they have no problems. It's clear they cant handle this problem and I'd like to move on and cut ties as nothing is improving.

  

  Business Response

  Date: 02/18/2025

  Dear ******, 
  Thank you for reaching out to us with your concerns. We truly value your feedback and are committed to resolving the pest issues you're experiencing. During our phone conversation today, we discussed the next steps toward a resolution. We will be sending one of our trained professionals to your home to address the ant problem. We appreciate your continued partnership as we work to take care of this for you. Please dont hesitate to contact us if you have any further questions or concerns.  
  
  
  

  Customer Answer

  Date: 02/26/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22952892
  
  I am rejecting this response because I accept their efforts to try and make it right moving forward. The issue has not resolved. When it resolves or improves I will accept a resolution. The reasoning behind treatments not being successful given to me has been due to the snow and weather. I'd like it in writing that if it does not resolve around spring that there will be no cancelation fee moving forward if there are no improvements.
  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 03/03/2025

  We successfully connected with ****** by phone on 3/3 to discuss his most recent treatment on 2/24. While he is still noticing some ant activity, we are actively collaborating with him to resolve this issue promptly. In line with our reservice policy, we are providing additional service touchpoints as needed within his quarterly service plan. We will follow up with him on 3/7 to assess if further treatment is necessary. Rest assured, we are working diligently with both ****** and our Field team to ensure this matter is fully resolved as quickly as possible.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we signed up for Greenix pest control, we were told we could cancel anytime—but what they failed to mention was that the cancellation fee is twice what we pay for an entire year of service.
  
  To make matters worse, we waited on hold for over 30 minutes just to speak with someone who was rude, gave us a fake name, and flat-out refused to help. He claimed someone else would follow up, but of course, no one ever did.
  
  They don’t let you cancel online and they make it almost impossible to figure out how to cancel from their phone tree. This company has very shady practices

  

  Business Response

  Date: 02/13/2025

  Dear *******,
  We hope this message finds you well. We greatly appreciate your feedback. Earlier today, we had a productive conversation with **** regarding the concerns you outlined. We were able to come to a mutual agreement and successfully resolve the issue during our discussion.
  Thank you for your attention to this matter.
  Best regards,
  
  Greenix

  Customer Answer

  Date: 02/13/2025

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed on with Greenix in August of 2020. No issue and great service for years. In August 2024, I was then sold on an additional option of rodent traps because the agent told me there were signs of nesting in my yard. I agreed to sign up for that additional service, but was not told verbally this would lock me into a 12mo contract for all services received. In fact, I remember clearly telling the agent that I would be moving out of state the following year for work relocation in a friendly conversation, but this did not prompt them to notify me I would need to pay a cancelation fee, hidden in fine print in an emailed contract after the fact, of $299. Lo and behold, when I went to cancel services in December 2024 as I was settling accounts in order to move, they told me I could either keep paying through the end of my contract for something like $280, or I could pay a cancellation fee of $299. Searching online, this was clearly a problem many previous customers had run into. I told them I didn't think I should have to pay and explained my reasoning, and they just responded with "well it's in the contract." They charged my credit card and I disputed it. Now they are reaching out to ask for that money again, and I think it's absolutely ridiculous that I should have to pay for cancelation of a service contract I was not aware of being locked into for a fee I did not know existed. It's predatory salesmanship.

  

  Business Response

  Date: 02/13/2025

  Dear ******,
  We hope this message finds you well. We greatly appreciate your feedback. Earlier today, we had a productive conversation on the phone regarding the concerns you outlined. We were able to come to a mutual agreement and successfully resolve the issue during our discussion.
  Thank you for your attention to this matter.
  Best regards,
  Greenix
  

  Customer Answer

  Date: 02/13/2025

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  ****** *****

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came first time and did nothing they said would be done. Then they told me I have a mouse problem and scared me into boxes. I do not. They showed me old mouse droppings. Ive had traps in basement and nothing caught and no new droppings. They do not treat anything or even show up. Im getting a quarterly treatment they tell me but monthly charges and literally nothing done. They gave me run around when I tried to cancel. They wouldnt let me end contract I have to call back in October right before it ends. Total scam- they scare you into charges and no treatment is done. They just take your money.

  

  Business Response

  Date: 02/13/2025

  Dear ********, 
  We trust this message finds you well. Following our recent discussion, we are pleased to inform you that we have addressed the concerns you raised. We appreciated the opportunity to speak with you over the phone today, and through our conversation, we were able to reach a mutual agreement, fully resolving the matter.
  Thank you for your collaboration in this process.
  Sincerely, 
  Greenix

  Customer Answer

  Date: 02/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 22, 2024 I entered into a contract with Greenix Pest Control. I spoke with a gentleman, and he said my service plan (the basic one) would include a list of 75 insects that it covers. I made a specific note in my cell phone as I was speaking on the phone with him about the details he was saying so that I could look over the contract and verify that was the same service plan/price. My note states $80 now. $42 month. Includes a list of 75 insects that it covers. Ends in April. The contract I received included a list of target pests- 11 shown. Then begins the almost year long battle of asking for a comprehensive list of insects that my contract covers and not just the specific target ones that only equate to 11 (vastly lower than what the company committed to over initial verbal contract conversation)- because surely there are ones they dont encounter often but cover, etc. Every single time I asked for a technician, that pest conveniently wasnt covered, but theyd come out and do a maintenance treatment. The technicians couldnt provide a comprehensive list- their flyer only shows a handful. I have several recorded conversations with the company confirming they will provide me with a full list but it has never come. In addition, the number of covered pests has consistently shrunk with every conversation I have had with the company (but website even says 50+). Today on February 6, 2025 I spoke with two ********s who I believe to be the same personnel, but I was given a false name the second time and not sent a customer service survey with the second- because I asked if the name would match with the first. I was placed on hold multiple times before that could be answered. But alas, today after a 45 minute conversation with the second ******** (who I think was also the first but using a different name) I was finally given the truth that there was in fact NO LIST of pests that they cover. I asked how they could know the ones I called for werent? Crickets.

  

  Business Response

  Date: 02/10/2025

  Hello BBB, 
  We hope that this finds you well.  After discussing with ******** today regarding her concerns, the best that we could offer was half of what she has paid as well as waiving the early termination fee.  It was the best that we could offer with the amount of times we've serviced her home.  We serviced 6 times for her quarterly pest control in the last10 months.  We feel that this is a reasonable compromise considering the circumstances.  If there is anything else that we can do, we would greatly appreciate it. 

  Customer Answer

  Date: 02/17/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22910536
  
  I am rejecting this response because: 
  

  While it is true that this company has come to my home multiple times, 5 of those were for RESERVICE because their initial treatments were ineffective. While I appreciate their attempt at environmentally friendly chemicals, their mint-based spray and peanut butter scented sticky traps did absolutely nothing to actually rid pests from my home. They only slightly annoyed them for a short period of time and caught a few on the sticky traps. Per their website Earth-conscious, sustainable practices effectively eliminate existing infestations and prevent future invasions from taking place. This obviously was not the case. Additionally, their website boasts that After your first visit, if you see any additional pest issues between your seasonal treatments, well be back within 48-hours FREE OF CHARGE with no questions asked. Not once were they able to come earlier than 1 week after my request- minus the initial inspection I believe. The entire reason I chose their company was because of their Treating 50+ Problematic Pests claim. Realizing there would surely be subspecies (different types of ants, for example), I was looking forward to receiving the PROMISED list upon signing up with the company when they said the actual number was over 70. Alas, almost every single pest I called for wasnt covered but theyd come out and see what they could do. ********* ants- no. Flies- no (Despite having a photo of and the word fly LISTED OUT on their pest list). Lady bugs- no. Fungus gnats- you guessed it- no (even though initially on the phone it was a yes). So as you can imagine I asked for a list to see exactly what is covered and what Im even paying for No list came when signing up, so when the 1st service inspection came on 4/25/24 (tried to treat for ********* ants anyways) I asked for this list and I was handed a list of 12 pests? For the reservice (because they said to give it some time, there would be more bugs before they went away blah blah) to again treat for the ants on 7/1, I specifically asked for the comprehensive list BY TEXT so I could have it documented. Did not receive one. 9/19 I called for flies, fungus gnats on my plants, lady bugs and stink bugs. Complained about not receiving the list- service tech said he believed they only covered ***** pests. I have documented audio and texts. He sent a message to his District Manager to request they send me a list. He sent me one with 37. When I brought up the fact that mosquitoes were listed and they are a separate service, he replied Im assuming this list is for everything we cover not just under pest control service. So again, not sure how theyre coming up with over 70 or even 50+. They had to come out again either at the end of Sept or mid-Oct to reservice for the stink bugs and lady bugs (I again asked for the list to no avail). On 12/26 I spoke with ***** (Account Manager) who assured me that a list existed and PROMISED to send me the cumulative list- you know I didnt get it. He told me the covered pest number was 14 and 6 other pests that are known to be effective for. On 1/29 after a 45 minute conversation with this ridiculously fraudulent company, they finally admitted to me that no such list existed. I then asked how on Earth could they possibly tell me which pests they would cover and which they wouldnt if they didnt have anything to reference? They couldnt give me an answer and continued to direct me to their website for some reason even though their website was chocked full of nonsense lies. After submitting my complaint to the BBB, **** (Customer Experience Supervisor) reached back out to me and had his staff CREATE a list to appease me, then proceeded in the same email to say, One thing that I would like to clarify is that our website is designed primarily to generalize the different insect groups, which is why I could see how confusing that would be in the scenario of wanting to see the exact sub-species covered. Yet- the company didnt even have an idea of what would be covered until they created a list on 2/10/25? And the only confusion lies in the fact that nobody has been able to provide me with a simple answer for almost a year. When I mentioned the fact that his just-made list doesnt even include stink bugs and house flies, both of which are listed under the websites covered pest list, he replied houseflies are not really something that we cover. So while I would love to receive back any hard earned money I spent on this obscenely unethical business, I refuse to accept that their response is the best they can offer. He told me on the phone on a recorded conversation that hes trying to help me out here by offering me half my money back. Wow. They are working under complete fraudulent business practices and misleading the public, and the only thing he told me about fixing the websites complete outright lies was that hed look into it and talk to their marketing team about it. Last fraudulent statement on their website? Satisfaction Guaranteed. 
  

  Regards,
  
  ******** ********

  

  Business Response

  Date: 02/26/2025

  We appreciate the opportunity to continue to address your complaint. We have thoroughly reviewed your account and the concerns you raised. As a resolution, we have already issued a refund covering five months of billing, which we believe to be a fair and appropriate resolution given the services rendered. Additionally, we have taken the necessary steps to ensure clarity in our advertising, including reviewing and updating how pest coverage is communicated to customers. We remain committed to providing transparent and effective pest control services and regret any misunderstanding regarding the scope of coverage. If you have any further questions, please feel free to reach out to our team directly.

  Customer Answer

  Date: 02/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. Thank you for modifying the website so it is not misleading. I appreciate your efforts in creating an actual list which contains specific pests in quantities true to those mentioned on your website. As a customer service standpoint, all the people I spoke to were polite; only the service itself was awful (I shouldnt say only, thats kind of a big deal for what you pay). In any case, I know its the best you can do for now but I wish you well. 
  
  Regards,
  
  ******** ********

• Initial Complaint

  Date:01/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. I am writing to formally express my concerns regarding my attempts to cancel my service with Greenix, I called in September to cancel, again in November and yet again today. This company refuses to cancel the service! my dissatisfaction with the service provided has reached the point of exhaustionI have made several attempts to cancel my service, but each time I was met with resistance and was not allowed to proceed with the cancellation. This has been frustrating, as I believe I am entitled to discontinue a service that is not meeting my expectations.Moreover, I am increasingly concerned about the effectiveness of the treatments being provided. Unfortunately, I have not seen any improvement, and I feel that the application of the chemicals used is being conducted by untrained personnel. This raises safety concerns for myself, my family, and the environment.Given these issues, I kindly request a prompt resolution to this matter, including the cancellation of my service and a confirmation of the same. I appreciate your attention to this situation and look forward to your timely response.Thank you for your understanding.Sincerely, ***** ********

  

  Business Response

  Date: 02/03/2025

  Hello *****, 
  Thank you for providing feedback.  We hope that this message finds you well. We were able to communicate and come to a resolution with everything via text today.  Thank you for responding to our text messages today.  Please let us know if you have any additional questions or concerns pertaining the resolution that we agreed to today. 
  
  thanks
  

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misled to believe $80 was quarterly, not monthly. I have already paid $182.75 for the initial fee plus $322.52, despite receiving only two services. I kindly request a refund and a waiver of the excessive $299 cancellation fee. When I called, I received no explanation for the high cancellation fee or its justification. Additionally, service tax should not apply to cancellation fees making my cancellation charges ****** Nowhere on the webpage does it state that treatments cost $240 each; I was told $80 per treatment. This pricing and fee structure are misleading and excessive." When I speak with them on the phone, I get a manger who tries to talk over me and only try to get me to not cancel. Its frustrating to speak in person with this company as they try to gaslight you with sales pitches and not answer questions.

  

  Business Response

  Date: 02/04/2025

  Hello ******, 
  Thank you for providing feedback and know that we will review the concerns mentioned.  We hope that this message finds you well.  During our conversation on the phone today, we were able to reach an agreement that works for both sides.  I have completed what you requested during our phone conversation today. At this time, we consider this matter closed. 
  
  thanks

  Customer Answer

  Date: 02/04/2025

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered a contract with Greenix in the summer of 2023. I called to cancel my service in 2024, because technicians never showed up to perform the services when they said they would. I was given 2 free services, and was told my account would be closed. It wasnt. I continued to get calls for late payment. I called AGAIN in Nov 24, and told them to cancel. I have email confirmation of cancellation. I am STILL getting calls from them wanting payment from October, and now a notice that if I dont pay, they will send to collections. I am FONE dealing with this. I shouldnt have to deal with canceling a service for 6 months. I do not owe you anything. My contract was paid in full in the summer. Figure out your accounting issues, and take me out of your system. FOR GOOD.

  

  Business Response

  Date: 01/27/2025

  Hello *********, 
  We hope that this message finds you well.  Thank you for taking time out of your day to discuss with us the concerns that you have had via phone.  We had an in-depth conversation about your experience with us and were able to resolve the concerns that you had.  You'll no longer receive further contact from Greenix now that your account has been taken care of. We greatly appreciate the feedback that you provided for us, and we will look into making some improvements based on our findings. 
  
  thanks

  Customer Answer

  Date: 01/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ********* *****

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted greenix to fix a mouse problem was told they could come for the first visit which would be ****** technician told us he didn't know how to repair the hole and put a box trap outside the house. Was told the problem could be fixed with the box trap and three monthly visits for ***** a month called greenix after the initial vist told them I wasn't happy with the service and called to cancel the service and was told there was a 12 month contract and would need to pay a cancelation fee of 2***** . When I first signed up with the service I was never told there was a 12 month contract . There was never any information about a contact of 12 months service verbally discussed. We were told the problem would only 3 visits why would I pay for 12 months This a very diseptived way to do business

  

  Business Response

  Date: 01/27/2025

  Thank you for bringing this matter to our attention. We understand ********* concerns and take feedback like this seriously. We have been in contact with her directly to address the matter, and we are pleased to confirm that it has been resolved. Please reach out to us directly with any additional questions or concerns. 

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called them to fix my mouse problem that was going on in my house. They charged me 550$ to just put down traps around my house so that the mouse problem can go away. They come to my house every 2 weeks to see how it's going. They visited my house 3 times already and were only able to catch 1 of the many mouses that are in my house. I ask them for a refund for not being able to get rid of the mouse problem that they promised would go away within the 3-4 visit. They didn't even give me back half of my money of a service that didn't go right. I told them it's unfair that I paid 550$ and only got 250$ back for a service that wasn't able to get rid of my mouse problem. They told me there is nothing they can do which I find absurd. I had to stay on the phone for an hour to only get back 250$. I believe I should be getting my 550$ because of there still being many mouses around my house.

  

  Business Response

  Date: 01/27/2025

  Hello Matheo, 
  We hope that this message finds you well.  We spoke today via phone and discussed your concerns fully.  We ultimately came to an agreement that works for both parties.  Your experience is important to us and we appreciate the feedback that you provided during the call today. 
  
  thanks

  Customer Answer

  Date: 01/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  Matheo *******