Business Profile

Pest Control Services

Greenix Pest Control

Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

581 total complaints in the last 3 years.
214 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hired Greenix pest control mid year 2024 specifically to rid a ***** issue. Not only did the issue never diminish or stop after 6 months of treatments, this company would not show up as scheduled! Even when dealing with the manager (******). She would promise appointments/treatments then not actually schedule the appointment. Their service guy would show up for a FIVE minute treatment which says it all. This company is horrible, liars, and practice poor business ethics!! They refunded a few months of service BUT I am requesting all monies paid to be refunded. I had to hire a different company and pay all over again!!
Business Response
Date: 01/24/2025
Hello *******,
We hope that this message reaches you well! Today, we spoke on the phone and discussed the concerns that you have. We appreciate you sharing your concerns with us and we will look for ways to make it better in the future. During our conversation today we did come to an agreement for resolution. This concern can be marked as resolved.

thanks
Initial Complaint
Date:01/16/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/14/24 was date of service to spray for roaches. Instead of ***** spray they sprayed for all bugs which won't kill roaches. My husband didn't want them back since it cost 90$ and used the wrong spray. They are harassing me by phone ,text. Changed bank card do they couldn't take out more money.
Business Response
Date: 01/21/2025
Hello Mrs. ******************* hope that this message finds you well. We have attempted to reach you multiple times in regard to your pest concerns. Your experience with us is important and we want to make sure that you are taken care of. We would love to have an opportunity to help resolve your pest concerns. Please give us a call at your earliest convenience and we will be more than happy to help resolve your concerns.

thanks,
Greenix
Customer Answer
Date: 02/03/2025
I contacted you so the Greenix company would leave us alone but that didn't happen! Still contacting me even though we don't want their service! Still trying to charge us for service that we don't want or had. I'm really stressed out about it.??
Business Response
Date: 02/11/2025
Hello *****,
We trust this message finds you well. Following our recent discussion, we are pleased to inform you that we have addressed the concerns you raised. We appreciated the opportunity to speak with you over the phone today, and through our conversation, we were able to reach a mutual agreement, fully resolving the matter.
Thank you for your collaboration in this process.

thanks,

Greenix
Customer Answer
Date: 02/20/2025
2.20.2025 Consumer notified BBB via phone call that she accepts the business response and her complaint can be closed.
Initial Complaint
Date:01/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for pest control services with Greenix in July of 2024 with an initial payment of $108.01 and a recurring payment of $81.01 occuring every 30 days thereafter. Part of this service was spraying for pests on the interior of my home which never happened because they showed up at a time that I said I would specifically not be home and then never contacted me for a reschedule. I was told by one of their technicians that even without this interior spraying I would see no pests in my home as they were creating a barrier around the home. Greenix treated the exterior of my home 3 times with the last service being in October of 2024. They did not spray in the months of November or December while still charging me for those services. At no time during this entire 7 month period that I have been paying for their services did I see any reduction in pest population in my home or yard (spiders inside in large numbers and mosquitos outside in large enough numbers to prevent use of my patio). I recieved a call from one of their technicians on January 15th of 2025 that they would be coming to spray the outside again, at which time I told him to not do this as I intend to cancel my service. The next day, January 16th of 2025 I contacted Greenix to cancel my service and was told that I would have to pay a $299 early cancelation fee. I was not made aware of this when I signed up for their services and it was written in fine print on the contract which their initial sales person breezed through without letting me read it all. I have, to date, paid (including the early cancelation fee) over $893.
Business Response
Date: 01/21/2025
Hello *****,
We appreciate your feedback. We hope that this message finds you well. We'd love an opportunity to discuss your concerns so that we can determine what the next best steps are. We have made multiple attempts to contact you regarding your concerns. Please contact us at your earliest convenience.

thanks
Customer Answer
Date: 01/22/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22820611

I am rejecting this response because: I missed calls from a manager at Greenix on two consecutive days while I was at work and did not have a number to call them back after work. If given an appropriate number to call them back i would be willing to discuss it with them.

Regards,

***** ******
Business Response
Date: 01/31/2025
Hello *****,
We hope that this message finds you well. Today, we spoke on the phone with you regarding your concerns. We value your feedback and our customer experience is very important to us. During our phone conversation, you provided some suggestions that we will look to and we were able to arrive to a solution regarding your concern.

thanks
Initial Complaint
Date:01/14/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A young man named ***** visited us this past September to try and sell a pest treatment plan. He assured me that by providing my email address, I was not signing up for a program, just signing up to receive additional information via email. I then declined the services after thinking about it. Ive been sent a recurring bill ever since, even after speaking to an agent on the phone and telling them we are not interested. They said they would take me off the list. They continue to call and send bills for a plan I dont want and a service never provided. The latest bill threatened to send me to collections if I dont pay. Completely unethical business practice to lie to a potential customers face. I have the text messages with ***** to prove my point. Stop harassing me.
Business Response
Date: 01/16/2025
Hello *******,
Thank you for your feedback. We hope that this message finds you well! After carefully reviewing your case, we will be reviewing your case internally for improvement purposes. We are very sorry for any misunderstanding or frustration that this issue may have been caused. We have attempted to contact you and left a voicemail with the desired resolution. If you have any questions or concerns, please feel free to give us a call at your earliest convenience. We would be more than happy to discuss the resolution with you.

thanks
Initial Complaint
Date:01/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My issue with this company is that their management lied to me on two different occasions. I am moving and did not want or need this service any longer. I called on 12/9 and seemed to have worked everything out regarding my account. I paid what ********************** required me to end my contract. Then 1/8/25 I received another monthly bill. I called in and spoke with management agin. He apologized and said it was a mistake and that the bill has been taken care of. Approximately 2 hours later I received a text alert to make a payment to greenix. I called in again and then this employee told me that I needed to call in to cancel services. Im trying to wrap my head around how many times Greenix needs for me to call. Then this employee flexed and told me this would go to collections in this wasnt paid. This doesnt seem like a company that appreciates its customers. The December invoice is the amount the Greenix supervisor told me would balance out and terminate my account. I paid, I have no issue paying that.
Business Response
Date: 01/14/2025
Hello,
Thank you for reaching out to us about your concerns. We hope that this message finds you well. We're sorry to hear about the miscommunication that happened, and we will ensure that we have clarity moving forward. We spoke with ***** today 1/14 and have resolved his concerns over the phone.

thanks
Customer Answer
Date: 01/23/2025
All I want is my money refunded.
Business Response
Date: 01/29/2025
Hello *****,
Thank you for taking time out of your day to discuss this matter further. We hope that this message finds you well and are happy that we were able to help come to a resolution today. We spoke with ***** today 1/29 and discussed the billing concerns over the phone today. We came to a mutual agreement and everything has been resolved during our phone conversation today.

thanks
Initial Complaint
Date:01/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company is a scam! They sold me on monthly pest control for both my yard and home in May of 2024. They only treated my yard and home 1 time between May and January. Of this the service took ***** minutes! My yard is just over a half an acre! When speaking to them to stop charging me as a service is NOT being provided and to waive the balance due, I was told it is a contract ending fee and there is nothing they will do unless I continue services with them. I have paid them over $1000 for nothing! ******** customer service and nothing provided. They simply want your money.
Business Response
Date: 01/08/2025
Thank you for your feedback *******. We hope that this message finds you well. We spoke with ******* today via phone. We came to a resolution during the phone call that she was happy with. This matter has been resolved.
Initial Complaint
Date:01/08/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Like a few other complaints I've seen, I signed up for Greenix to get rid of an acute pest problem (wasp nest) and was told that while it is a subscription, I could cancel after receiving my service and that was in fact something many other people did.
I received the initial service and decided to not cancel until a followup service to get rid of some remaining bugs.
When I called to cancel the service I was aggressively pitched to stay on, and after continuously refusing to stay on, I learned FOR THE FIRST TIME that this isn't a service you can cancel month to month and that there would be a $250 cancellation fee.

It is now January, and something that I thought would cost me just $150 is something that has charged me hundreds of dollars with a looming $250 fee to cancel.

Greenix mislead me from the very beginning and represented their service as something I could cancel.

If they are anything more than a soft scam, relying on hooking people and making it as difficult to cancel their subscription as possible.

If Greenix is anything other than a an unapologetic grift and scam they will cancel my account without charging this ridiculous and misleading cancellation fee, and then ensure to disclose this UP FRONT to potential customers.
Business Response
Date: 01/13/2025
Hello BBB,
We hope that this message finds you well! We've carefully reviewed this concern and listened to all calls that were made. After making multiple attempts to contact ***** he hasn't answered or returned any of those attempts. Part of his claim is that he says he was never told about a 12 month agreement. We've included a short 1 minute segment from the sales call where we not only discuss the length of the agreement but also the go over our willingness to go out and retreat as needed. During the same segment the salesperson also discusses that he could cancel but he was talking specifically after the end of the agreement. One other thing is that he says he was not aware of what he signed up for. The salesperson sent him a full copy of the agreement which he signed up. I've included the agreement as well. We would love an opportunity to resolve this matter in a peaceful way.

thanks!
Customer Answer
Date: 01/21/2025
I accept the business's response to resolve this complaint.

Regards,

***** ********
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** and ****** charge, the 39 dollars was to keep the appoint and Greenix was supposed to come over and treat my yard for fleas and mosquitos. The technician came and sprayed five spots of my house. I still had fleas an issues. I called the company got no help disputes it with my bank. Greenix sent over documents showing they were going to refund the money back and than told me they werent because when they sent the money over to my they lied and said that they serviced my full house while I watched the technician only spray five bushes.
Business Response
Date: 01/08/2025
Hello BBB,
We wanted to reach out to you all about ****** **********. We spoke with ****** yesterday 1/7/2025 via phone and discussed his concerns more fully. ************ were originally completed back in October (10/17/2024) for tick flea mosquito services. He worked with his bank to dispute charges for services rendered during that appointment just recently. After reviewing the account more fully we can see that our accounting team won the billing dispute meaning we showed sufficient evidence to his bank and they decided not to dispute the charges. One important aspect with our services is that we do offer free reservices as long as it is within an acceptable timeframe. Reservices are simply spot treatments to ensure customer satisfaction and we would have been more than happy to go out multiple times during the season so that we could get this resolved. Mr. ******** has refuted any and all options we've placed before him to resolve this dispute. We decided not to reverse the charges since he contacted us fair beyond the acceptable timeframe for reservices and while that particular service is out of season. We have discontinued services with ****** and notified him of this. Please let us know if you have any questions about the matter at hand.

thanks
Customer Answer
Date: 01/09/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22781202

I am rejecting this response because:

Regards,

****** **********
Initial Complaint
Date:12/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ineffective service
Business Response
Date: 12/26/2024
Thank you for your feedback Mrs. ************** We hope that this message finds you well during this holiday season. Mrs. ******* spoke with us today 12/26 via phone call. We came to an agreement and consider this matter resolved.
Customer Answer
Date: 12/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint as per our phone conversation on 12/26/24.

Regards,

******* *******
Initial Complaint
Date:12/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted your company regarding a rodent issue and was assured that the problem would be resolved and that the property would be treated to prevent future occurrences. One of your technicians even assured me that if any mice remained, they would be dead by the end of the week. Unfortunately, this has not been the case. Instead of effective treatment, I was offered upsell options, and the home was only provided with low-quality glue traps, which have proven ineffective. Furthermore, no actual treatment was applied to the property. The rodent issue persists, and I am extremely dissatisfied with the lack of action taken by your company.
Business Response
Date: 12/20/2024
We appreciate the feedback that ****** has provided us for further improvements that we can make in our business. We contacted her via phone today and resolved all concerns that she had.
Customer Answer
Date: 12/21/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22708692

I am rejecting this response because:

Regards,

****** Edge

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Greenix Pest Control is BBB Accredited.