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Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Reviews

This profile includes reviews for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Highlights for Children, Inc. has 9 locations, listed below.

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    Customer Review Ratings

    4.13

    Average of 360 Customer Reviews

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    Review Details

    • RaVonne M

      Date: 02/09/2024

      RaVonne M

      Date: 02/09/2024

      Sent a question through chat, and was resolved in less than minutes. Quick and correct information

      Highlights for Children, Inc.

      Date: 02/18/2024

      Hi RaVonne! Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Tara S

      Date: 02/09/2024

      Tara S

      Date: 02/09/2024

      ****** was so helpful with updating our address and even reshipped the current issue in case we didn't receive it!

      Highlights for Children, Inc.

      Date: 02/18/2024

      Hi Tara! Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Teresa C

      Date: 02/07/2024

      Teresa C

      Date: 02/07/2024

      Got a letter in the mail about being unable to deliver a new subscription to the provided mailing address. Contacted Highlights Magazine through their online Customer Service chat portal. Had minimal wait time before connecting to a customer service rep. We updated mailing address and since no issues had been received, the rep made sure to add on months that were missed so that the full subscription issues will be received at the new address. Only feedback would have been to provide the notification of undeliverable/wrong mailing address by email instead of a physical letter.

      Highlights for Children, Inc.

      Date: 02/18/2024

      Hi Teresa! Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Carol S

      Date: 02/01/2024

      Carol S

      Date: 02/01/2024

      I appreciate the quick and efficient response. ***** made it so easy for me to get this resolved. In today's world things are not this easy. I appreciate the help very much.

      Highlights for Children, Inc.

      Date: 05/06/2024

      Hi Carol! Thank you so much for your feedback. We are glad to learn that Maria provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • Genevra D

      Date: 01/30/2024

      Genevra D

      Date: 01/30/2024

      Maria in customer service was very helpful and settled my problem right away.

      Highlights for Children, Inc.

      Date: 05/06/2024

      Hi Genevra! Thank you so much for your feedback. We are glad to learn that Maria provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • Maureen M

      Date: 01/26/2024

      Maureen M

      Date: 01/26/2024

      I received a friendly, prompt answer to my question about my subscription.
      Thank you!

      Highlights for Children, Inc.

      Date: 05/06/2024

      Hi Ms. Maureen! Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Laurann W

      Date: 01/20/2024

      Laurann W

      Date: 01/20/2024

      Love the magazine, lots of trouble with customer service. They can't seem to understand a change of address and stopped sending the magazine for 3 months, in spite of my many emails and phone calls.
      The most annoyng thing is the CONSTANT nagging to renew, long before renewal is due. Emails almost every day, snail mail "reminders", if my grandson didn't like it so much, I would just cancel, it's that annoying. And yes, I have told them that.

      Highlights for Children, Inc.

      Date: 01/24/2024

      Hi Ms. *******! Thank you for sharing your feedback. Providing a world class customer experience is our top priority and I apologize that it wasn’t demonstrated to you. In order to accommodate the preferences of as many of our customers as possible, we begin to send notices at the halfway point of each subscription. The renewal notices are simply reminders and invitations to renew. They are not bills. Customers who wish to renew early may return one of these first notices. Once the renewal is processed, additional renewal promotions will not be sent. Our records show an address change was successfully processed on December 11, 2023. I personally sent a response to your email regarding this concern. Once again, I apologize for any inconvenience you may have experienced.

    • Connie S

      Date: 01/19/2024

      Connie S

      Date: 01/19/2024

      **** the customer service was great! She was fast with my request and solved the issue right away. The eta of the replacement magazine 2-3 weeks seems long tho.

      Highlights for Children, Inc.

      Date: 01/22/2024

      Hi Connie! Thank you so much for your feedback. We are glad to learn that Lana provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

    • Amy P

      Date: 01/19/2024

      Amy P

      Date: 01/19/2024

      When I sent an inquiry I got a prompt and complete reply. I’m very satisfied.

      Highlights for Children, Inc.

      Date: 01/22/2024

      Hi Amy! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    • Stephanie F

      Date: 01/18/2024

      Stephanie F

      Date: 01/18/2024

      ****** took great care of me and switched my subscription right over from High Five to Highlights for my growing niece no problem:):)

      Highlights for Children, Inc.

      Date: 01/19/2024

      Hi Stephanie! Thank you so much for your feedback. We are glad to learn that Shante provided you with great customer service. We'll let her know that you were pleased with her service. Thanks for being a Highlights customer!

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