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Business Profile

Magazine Publishers

Highlights for Children, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Reviews

This profile includes reviews for Highlights for Children, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Highlights for Children, Inc. has 9 locations, listed below.

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    Customer Review Ratings

    4.13

    Average of 360 Customer Reviews

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    Review Details

    • Rebecca L

      Date: 01/17/2024

      Rebecca L

      Date: 01/17/2024

      My mom gifted my kids with a subscription. After the subscription was up, they sent "puzzle books" unknowingly that they charge for them if they are not returned. Months later I was billed $40 repeatedly until I paid and canceled. They sent products that I didn't order and charged me for them.

      Highlights for Children, Inc.

      Date: 01/19/2024

      Hello *******, thanks for taking the time to share your experience with us. I am sorry for the misunderstanding regarding our Puzzle Buzz club. According to the club offer details, new shipments are processed and mailed approximately every three weeks until all available clubs shipments are sent, or the membership is canceled. Your account was successfully cancelled on November 14, 2023 and the final shipment mailed November 1, 2023. Your account is closed and balance is $0.00. Once again, I apologize for any inconvenience this has caused.

    • Joan S

      Date: 01/17/2024

      Joan S

      Date: 01/17/2024

      I subscribed 12/2/22. My grandchildren received magazines in January, in April (after I called customer service) in July (after I called customer service and in October. I’ve called a few time and the subscriptions was to be extended til 5/24 but at this point I want a refund. I signed in and cancelled and want a refund for 7 months for each subscription. Very frustrating and disappointing for my grandchildren!!!

      Highlights for Children, Inc.

      Date: 01/19/2024

      Hello ****, thanks for taking the time to share your experience with us. We always appreciate feedback from our customers. I'm sorry to learn that your magazine subscriptions have not arrived as expected and any inconvenience you have experienced. Our records show monthly issues were mailed and nothing has been returned back to us as undeliverable. Your account has been cancelled and refunded effective January 17, 2024. Refunds take 3-5 business days to receive. Once again, I sincerely apologize for any inconvenience you may have experienced. Please feel free to contact us at ****************************** with any additional questions or concerns.

    • Helen D

      Date: 01/17/2024

      Helen D

      Date: 01/17/2024

      Customer Service responded to my 2nd message immediately, concerning an issue that I'm positive was my error, not theirs. I never heard from the 1st one I sent. I thank them for their immediate response and corrections. I will continue the yearly subscription of Highlights Magazine to my great grandson as long as I am able.

      Highlights for Children, Inc.

      Date: 01/19/2024

      Hi Helen! We appreciate you for your feedback. We are happy to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Kaylyn G

      Date: 01/17/2024

      Kaylyn G

      Date: 01/17/2024

      Quick and easy to work with. Had missed an issue and they reshipped it immediately upon request.

      Highlights for Children, Inc.

      Date: 01/19/2024

      Hi Kaylyn! We appreciate you for your feedback. We are pleased to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    • Sylvia S

      Date: 01/17/2024

      Sylvia S

      Date: 01/17/2024

      For some reason, my email is attached to two accounts and I cannot get to my account without using the guest sign in and my account number. Maria was great working with but could not fix the problem. At least now I know that my other grandson's order was processed as it does not show up on the account that I use with my email address.

      Highlights for Children, Inc.

      Date: 01/19/2024

      Hi ******! Thank you so much for your feedback and sincerely apologize for any inconvenience you may have experienced. We are glad to learn that Maria provided you with great customer service. We'll let her know that you were pleased with her service! Should you have any further questions or concerns, please feel free to contact me at 1-************, Monday through Friday, 8:00 AM to 4:30 PM, EST. Thanks for being a Highlights customer!

    • Sandy K

      Date: 01/16/2024

      Sandy K

      Date: 01/16/2024

      I am very disappointed. I also ordered a 1 year subscription from the Christmas specials on-line
      11/21. It was supposed to arrive in 4-6 weeks,
      close to or shortly after Christmas. When my granddaughter did not receive it, I emailed and
      was told 6-8 weeks. It is now 1/16 and still no
      magazines. I finally was contacted today to confirm mailing address. I still don’t have a new status in delivery. Very Disappointing!

      Highlights for Children, Inc.

      Date: 01/19/2024

      Hello *****, thanks for taking the time to share your experience with us. We always appreciate feedback from our customers. I'm sorry to learn that your first issue has not arrived as expected and any inconvenience you have experienced. After reviewing our records, it shows your first issue should have arrived and nothing has been returned back to us as undeliverable. I personally sent a response to your email regarding this concern. Once again, I apologize for any inconvenience you may have experienced

    • Evan M

      Date: 01/16/2024

      Evan M

      Date: 01/16/2024

      Highlights live chat is very easy to use and I received an immediate response. The rep was able to correct my issue fast and easily. Thank you HIGHLIGHTS!!!

      Highlights for Children, Inc.

      Date: 01/19/2024

      Hi Evan! Thank you for taking the time to share your experience with us. We are thrilled to learn that you are satisfied with our products and service. Thanks for being a part of the Highlights Family!

    • Malvina S

      Date: 01/16/2024

      Malvina S

      Date: 01/16/2024

      I ordered our subscription for both highlights and brain play beginning of November and still nothing. I was told by you guys I should receive it mid to end of December and now it's mid January and nothing!

      Highlights for Children, Inc.

      Date: 01/19/2024

      Hello *******, thanks for taking the time to share your experience with us. We always appreciate feedback from our customers. I'm sorry to learn that your first issue has not arrived as expected and any inconvenience you have experienced. I am unable to locate your account with the information provided so I personally sent a email to you regarding this matter. Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at **************, Monday through Friday, 8:00 AM to 4:30 PM, EST.

    • Ann I

      Date: 01/08/2024

      Ann I

      Date: 01/08/2024

      Why offer Christmas special when you don’t get it till February?I sent in the order in November! Then to see that I could have gotten a better deal in December. I ordered magazines a few years ago, no problem. I’m very disappointed.

      Highlights for Children, Inc.

      Date: 01/12/2024

      Hello Ms. Iles, thanks for taking the time to share your experience with us. I'm sorry to learn that you've had difficulties. Your mailed in order was received on 12/8/2023. Unfortunately that was after our Christmas delivery cut off date. The subscription was set to begin with the next available issue at that time: FEB24 issue mailed in January. We offer special promotional offers throughout the year, in which all customers can take advantage of. Please feel free to contact us at [email protected] with any additional questions or concerns.

    • Beth W

      Date: 01/08/2024

      Beth W

      Date: 01/08/2024

      Quick response and helped me with my request swiftly - really made for an easy experience when I anticipated it would be a more arduous process. Much appreciated!

      Highlights for Children, Inc.

      Date: 01/10/2024

      Hi Beth! Thank you so much for your feedback. I am glad to learn that we provided you with prompt and efficient customer service. Thanks for being a part of the Highlights family!

    Highlights for Children, Inc. is NOT a BBB Accredited Business.

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